Bull Escorial & Spa

This hotel was clinically efficient but total lack of friendliness from staff,they seemed to be unwilling to speak English.As a solo traveller this made for a very quiet holiday.The food was ok but the wellness center was excellent

Total lack of atmosphere, found the food to be average & the carpets in the room needs to be replaced.

Great spa, food a bit hit and miss, but overall enough to choose from. All in gives you free drinks, ice cream all day through and the chance to eat cake four times a day! Free computers with internet, good animation (something different every night and activities like bowling or darts through the day), also for children (every night a mini disco). I got the impression they follow up on the feedback online (and the form you could fill out in the hotel) and do their best to improve.

* The personnel at the reception desk. Some were willing to help, others seemed to want to spend as little time on you as possible. Overall not very generous with smiles and friendliness. The other staff were very friendly and helpful. * The building: I had the impression it was a very old building they were trying to patch up. On a few places they were actually working on things, which was a bit noisy sometimes. * Noise: you could hear the kitchen (I think everywhere in the building). But if you closed the bathroom door and window, it was ok. * Aircon: not adjustable, so it was either too hot or too cold in our room. We always slept with the windows open, but this was not ideal as there is a motorway behind the hotel and a street in front.

Both the spa and the gym are excellent and included free of charge (except for special treatments of course).