Medellín hotellit lähellä Santa Fe Mall

Plussat: The room was perfect. Room and bathroom were always clean. The housekeeping tided the room everyday and replaced the bathroom supplies and toiletries. The breakfast was very satisfying.

Miinukset: It is quite long walk from the metro station. Also it is far from El Poblado. Quite suitable for people with a private car

Plussat: The staff was very friendly and provided an excellent service. The breakfast was also perfect and very complete, such a nice person who provided me every day with my favourite coffee (without me needed to ask for it). Rooms very clean and clean sheets, towels, etc very good.

Miinukset: More possibilities to sit outside.

Plussat: Good hotel with a real kind and helpful staff. Room and facility in the standard with a good 4 stars hotel

Plussat: except location good breakfast

Miinukset: all good

Plussat: very friendly and helpful staff, especially considering the extreme working conditions taking into account the coronovirus

Plussat: Location, facilities, but most of all fantastic staff!

Miinukset: No swimming pool.

Plussat: Francisco accommodated our every need from tour recommendations, a private tour guide, transportation to the airport and help to figure out the (confusing to us) currency. He was very kind, friendly and professional, of course. Jorge was always had a friendly smile and served us a special cold fruity drink while we rested (after a few busy, tiring days in Medellin) in the comfort of the fresh air lobby. The restaurant menu was amazing. We ate all but one meal at Hotel Porton because the menu was so good. The FREE breakfast buffet had many options ~ much better than American hotels. Although little English was spoken by the restaurant staff they were very friendly and accommodating (service was a little slow). There was one tall, young morning server in the restaurant who was definitely learning English and doing a great job. Very friendly, telling us to "have a good day". Nice job!!

Miinukset: Restaurant service could be improved. Limited English speaking television for downtime in our room.

Plussat: Room, vieuw, area, restaurant, breakfast and cleanliness all are ok . Conciërge did great job. Airport van is good and punctual but expensive at 150.000

Miinukset: The billing is very unclear. I got an accounting degree but it is a puzzle. I paid in good faith. Then this happened.. I did not receive a copy of my bill. They promised to send by email but i have not received. Can you please send me an email address i can write to ?

Plussat: The hotel staff were very welcoming and helpful. The location of the hotel is close to a large mall and in the area of many tourists. The breakfast was delicious and varied day-by-day.

Miinukset: Although advertised, there was no airport shuttle to the hotel.

Plussat: Location and great staff

Miinukset: The lack of vegetarian food in the menu, though this is a common problem across Medellin

Plussat: Lobby bar. Mr Jaimie expert service. Very attentive and profession. Every evening when we returned we sat and had coffee and cookies. He made us feel at home. Even in pjs we went down to have coffee we him. Mr. Juan Pablo our bell hop was also excellent very observant and wiling to help. The rooms curtains or drapes were run down. Too much day light to sleep. He actually came to room and taped drapes shut. Thank mr. Juan Pablo. Teo members of staff that were very friendly and always willing to help. Front desk were younger employees felt like they were just learning the ropes.

Miinukset: Toiletries and no hand wash towels for bathing. Also you had to ask for hair conditioner or shampoo wasn’t just daily replaced. Towels did not feel soft to touch or or skin. Definitely needed some fabric softeners or new towels. Mattress a little too did for my liking. Other than that we tried to make it home.

Plussat: Excellent value for money; very high standard facilities, great restaurant, great location. Very comfortable rooms, great bed, nice bathroom, good views. At this price, there are few other competitors in Medellin

Miinukset: Almost nothing. The final payment arrangements between the hotel and the restaurant were not very clear at first, but I was tired so didn’t listen well.

Plussat: Perfect bed, friendly and professional staff, nice pool area, good breakfast. Convenient location.

Plussat: Your gym is very poor, you need to fix that,

Miinukset: Your gym is very poor, you need to fix that

Plussat: Breakfast was included every morning which was very convenient. Staff were very friendly and room was perfect. Hotel is close walking distance to malls and restaurants if you feel like leaving the hotel for lunch or dinner. Overall great hotel and would definitely stay there again.

Plussat: The location near everything

Miinukset: No answer

Plussat: Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back

Plussat: Service was excelent, every person that works there always had an smile in their faces and were more than happy to help You with anything you needed.

Plussat: Lobby was pretty and grand

Miinukset: Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee

Plussat: Big and well located.

Miinukset: Old rooms, smelly fabric, deficient bathroom.

Plussat: I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff

Miinukset: The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .

Plussat: Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!

Plussat: The hotel location is very good, lot of restaurants and cafes around, easy access to public transportation. The staff are efficient and kind, however their level of English is not sufficiant for a 5* hotel with many international guests. We stayed in a junior suite which was above our expectations.

Miinukset: Breakfast was ok, but below the 5* hotel and especially in Colombia. The offer of fruits which are so fantastic in this country and served in a greated variety in similar hotels was disappointing. Also, I do not expect in a high quality hotel to have to pay for an espresso or a capucion, as well as the variety of teas offered was very, very poor.

Plussat: Very nice hotel

Plussat: Location

Miinukset: Price, cleanliness, customer service

Plussat: The restaurant was good

Miinukset: Was old, dated, nothing to do with your score of 9.0 I’ve stayed in better places with worse ratings in Medellin

Miinukset: Noise on the 16th floor @ 1:00 am. Stoped after i went down to desk to complain Toaster did not work properly the three morning we had breakfast. Thos is unacceptable for 5 star hotel. Other wise everything else great.

Plussat: I've stayed several times at the property, usually it is very confortable.

Miinukset: The temperature of the water was between cold and warm, it wasn't hot at all. Also one day in the morning there was not water at all.

Plussat: Bed , sheets, pillows

Miinukset: Jacuzzi , front desk

Plussat: We loved our room. It was a suite. The bed was comfortable. Breakfast was great. The location is perfect.

Miinukset: I cant think of something that i didnt like. If we come back to colombia this has first place. Will recommend to all my friends.

Plussat: Terrible staff, rude,

Miinukset: The staff

Plussat: The restaurant serves amazing food--some of the best in Medellin. Great location, off the busy main street so not too noisy, great views, great staff.

Plussat: The staff was friendly and helpful. Breakfast was really good with a good variety. Good location and very clean.

Miinukset: The only issue I had was the sink and shower seemed slightly clogged. Sink drained slowly and the shower was even worse. By the time I was done showering it was up to my ankles and took 30 mins or more to fully drain.

Plussat: Good location, helpful staff

Miinukset: Somewhat noisy central Airconditioning

Plussat: Excellent hotel! Friendly staff... Super location!

Miinukset: Beds mattresses are kind of hard.

Plussat: Very modern, clean design. Great views

Miinukset: Breakfast buffet items were lacklustre

Plussat: The bell boy Jonny was great, he helped us arrange a table at a tango club and taxis etc. Really good guy. Reception staff and breakfast staff also very good. Location was excellent, very near to parque lleras. The area has a real buzz to it without being too rowdy. Loads of great bars and restaurants. Small but usable gym on the top floor. Can get very hot. We also made use of the sauna and steam room. The sushi restaurant on the ground floor we also thought was very good. Staff again very attentive. We enjoyed our time in Medellin and hope to return. Thanks diez hotel!

Miinukset: Although there was air conditioning- we didn’t have a window that opened. Minor point

Plussat: Location, nice room, great breakfast, friendly staff and facilities.

Plussat: Breakfast, room, facilities

Plussat: The Hotel was great. The bed was really comfortable maybe the most comfortable we had. The room was big and had a great few over the city. The staff at the reception was very friendly and spoke fluent english. The jaccuzis on the rooftop where also really great to chill after a day out in the city. The breakfast was a big buffet with various things like waffles, ham, cheese, omlettes, ... it tasted delicious. The location of the hotel is also really good because its directly in the Parque Ileras where you can find lots of bars and restaurants.

Miinukset: It's a bit "far" from the metro station (20 minutes walk) but taxis are really cheap in Colombia so it's not that much of a problem.

Plussat: The location is excellent, the breakfast was really good and the room was extremely big and clean.

Plussat: I would stay at this hotel again.

Plussat: Location

Miinukset: No guests allowed in room, the aim of this policy can be achieved through other more rational and targeted ways. To forbid a paying guest to go to the room with a friend or whatever, is nonsensical. Screen who comes in, make sure there is no ilegal activity going on, but don’t just block entrance of friends of a paying guest! No cattle in room!!!

Plussat: The hotel was clean and in a safe area. The view from the room was incredible, and the spa was amazing!!

Miinukset: No complimentary airport shuttle service.

Plussat: clean, centrally located, great breakfast and professional staff. will return. too bad they didnt recommend the Metro Cable or the Mamm museum. Such a great town

Plussat: Fav hotel in Medellín, room very clean and comfy bed, amazing view. Love the neighborhood vibe surrounding the hotel, especially Café Pergamino a must! Will come back for sure.

Plussat: As usual, probably the best food in medellin and 2 restaurants for better variety...Great service.. The best breakfast buffett, bar none..the pool is a little cold and the size of the parking lot( HUGE)..

Miinukset: The bathroom is very small, too small even for the basic rooms, and at the basic price per night, it should be larger..staff enters the room to do whatever they do, and sometimes forget to knock first, so always wear clothing when inside your room..room a/c a little loud even on low speed, but bedroom layout is very good(excluding bathroom).. Shower water is barely hot, not sure why..

Plussat: The bed was very comfortable, the staff were attentive and spoke english.The breakfast buffet was good.

Miinukset: The poolside restaurant was expensive and small portions. The fountains at the pool were not working.The television does not connect to YouTube or netflix.

Plussat: Everything ,the staff are amazing the food great, very very clean

Miinukset: Nothing

Plussat: Great location and facilities like the pool and bars. The staff were excellent and also patient with my elementary Spanish.

Miinukset: .

Plussat: Great value for money. In the heart of El Poblado. Great facilities and an amazing breakfast spread. When we checked this worked out to be just 20% more for a twin room than 2 beds in a hostel or eco hotel. Makes a LOT of sense considering the amenities you get and the privacy of your own room. Maybe it was off season and we got lucky, but do check this.

Plussat: The pool, room service and the staff are really nice

Plussat: Always great to stay there. Staff, bar and Spa are great. Not the cheapest but great to relax.

Miinukset: Bathroom in the rooms are a little old.

Plussat: The staff is friendly and service oriented, specially I would like to thanks "Santigo", who was very helpful in organizing the trips and helping us out to discover the city.

Miinukset: Check in process was a bit slow.

Plussat: Great location in Poblado. The room and hotel was definitely more designed for business clients. Pool area was decent but the hot tubs were not remotely clean. Great restaurant.

Miinukset: The front desk staff was rude. They seemed bothered the few times we needed to speak to them. Restaurant staff was great and the bellhop also but everyone we encountered at the front desk gave us a cold reception. Your hotel is average at least tip the scale by having pleasant customer service.

Plussat: A clean and contemporary hotel, beautiful pool area, delicious breakfast which was included, rooms were nice and clean, a bit sparse but satisfactory. Bathroom clean, simple. Check in staff were courteous and extremely friendly.

Miinukset: Nothing I really did not like.

Plussat: Me gustó la gran mayoría de las cosas, la atención, la comodidad y el buen gusto

Miinukset: no me gusto que mi televisor no tuvo señal y el teléfono inalámbrico no servía

Plussat: It’s very clean and close by to the malls and tourist places.

Miinukset: Everything was perfect

Miinukset: they did not have the reservetion!!! we had to sleep somewhere else!!!

Plussat: The staff was very courteous and polite, The live guitar player was the highlight of the trip, I love live music.

Miinukset: The pool closed to early

Plussat: Really big room.

Miinukset: To go in and out hotel too hilly and difficult to walk. Not much taxi availability Bed was bit hard! Room too dark, no daylight no good artificial light!

Plussat: The cleaner and the breakfast

Miinukset: Nothing

Plussat: Nice large rooms comfty beds

Plussat: Overall, this hotel was great...just reserve their top suite...we were in 714, corner unit. That room was quiet, the views were beautiful. The staff are all amazing, especially the restaurant. We love Colombia! We would definitely stay at Viaggio again, but definitely upgrade.

Miinukset: During the checking process, I was asked to pay upfront for my whole 13 days stay. First time ever has that happened to us. I did not read that on their website page. Anyhow, we had originally booked the Loft Suite, which looks amazing in the pictures. However, upon reaching the room, we were so disappointed. The faucet handle was broken, there's a half brick wall separating kitchen from room...hideous. I always inspect the beds in hotels, that is one reason I always stay at hotels with white linens. Any dirts or stains, hairs are quickly visible. Immediately, we called front desks and they sent someone to investigate. The employee acknowledged and took pictures of what we had discovered. They then offered us another room, and unfortunately bed sheets had hairs but we decided to just clean up ourselves, since it was after midnight and we were exhausted from long travel. The room was apparently an upgrade perhaps the Grand Suite Loft. It was definitely more comfortable and felt cleaner. The following evening, we were treated to complimentary dessert for the trouble the night before. They were very accommodating. One of their receptionist employees, Daniel spoke English and was very helpful.

Plussat: Clean

Miinukset: The staff at the desk were not helpful.. The location is not very close to tourist attractions.. The rooms dont look like the pictures

Plussat: Awesome location. Nice views from the rooms.

Miinukset: Everything was good

Plussat: Great location. Stay here many times.

Miinukset: Nothing

Plussat: Location is good....room is good an the service is good. internet good,.....

Miinukset: Bathroom after shower will not drain and will smell bad because of the back up water in the shower. I complain, but I was told that all rooms have the same problem. I was moved to another room and the same problem occurred. But other than that, its a good place for the price.