Miami Beach Lomakeskukset

Plussat: The design.

Miinukset: They neglected to inform us of the jackhammer work being done above our room from 10:00 to 5:30 two days of our 4 Day 25 yr anniversary stay which was overrated at best. If we had known in advance of the work being done we would definitely not have chosen this property. They did NOT offer us a different room. Instead gave a small credit back. Very disappointing. Bad form. Unprofessional. Overpriced for everything. Drinks 23., Lunch, 300. At the pool. Not enough pool seating available. Had to use Kiddie Pool. Small Gym. Spa overpriced. The design of the Property is gorgeous, and the location is good. The breakfast is a nice buffet. But the policy of not informing paying customers and then leaving them in a horrible situation is irresponsible and unprofessional.

Plussat: Siisti, isot huoneet, ystävällinen henkilökunta, kaunis allasalue, mahtava aamiainen

Plussat: The staff was absolutely wonderful, from check-in until check-out they were there to help with every need! The hotel was very clean and the location was perfect!

Plussat: I am completely satisfied with staying in this hotel, the location for Miami Beach- is great. The hotel has beach access and own part of the beach and service of Setai guys on the beach- also nice. The breakfast is expensive, but it is absolutely excellent- you have everything you want and even more:) During the whole Sunday they has a jazz band with live music and a singer.

Miinukset: I like everything.

Plussat: Service and food were excellent !

Miinukset: The rooms are very tired !

Plussat: Absolutely stunning hotel! Service is top notch, rooms are spacious and have an impeccable style. The beach is beautiful and then swimming pool area is faboulous. We had the Sunday brunch and was great! Absolutely a recommend for us and we will always be coming back!!

Plussat: The overall ambience and feel of the hotel

Miinukset: The rain

Plussat: A sea of tranquility in the Miami Beach party scene. Serene, elegant, quiet, and peaceful. Just what we needed.

Miinukset: The restaurants, while good, were never packed. Not much of a scene or bustle here.

Plussat: Location great. We didn’t have breakfast, no one mentioned it. I probably missed it in the writing on my reservation somewhere. Jaya was incredible for dinner.

Miinukset: Housekeeping woke us up a few times. As we slept in because we were away from our 5 children and wanted to sleep more than normal. She was just doing her job though so I wouldn’t really say it was a huge negative. She cleaned very well.

Miinukset: Some staff were inattentive at pool bar, and pool chairs were all reserved for people who obviously weren't using them. Felt like service was lacking for a nice place like the setai.

Plussat: Beautiful setting on the beach

Miinukset: Very pricey for everything and then some

Plussat: The location is very quiet and far from the crowd good for families

Miinukset: Restaurant

Plussat: Large rooms Good spa

Miinukset: Nothing

Plussat: Everything was great except for the fact that they got our check out bill wrong. But other than that, it was good.

Miinukset: They gave me the final bill which included a dinner on a date that we weren't even at the hotel....I mean, come on. Just check the dates and they would've seen that it was obviously not us.

Plussat: One of the nicest hotels I've stayed at, clean and comfortable, although definitely pricey. Rooms are huge and designed to minimize noise and optimize comfort. There are lovely surprises, like a washer-dryer and a fridge with real capacity .

Miinukset: I did not try the restaurant because I did not find the menu terribly appealing but the neighborhood had so many eating places, it was not a problem

Plussat: Localization, Infrastructure and staff attention

Miinukset: Nothing

Plussat: Proximity to beach and restaurants. Amazing Spa.

Miinukset: Nothing.

Plussat: All your staff were very professional and helpful . Maid, valet and front desk... your staff made our family vacation awesome..

Plussat: Amazing resort place Love it

Miinukset: NA

Plussat: Room are very big and well furnished, very safe , good staff

Miinukset: Very expensive, swimming pools small , no other facilities, spa very expensive, very bad smell in the elevators I think because off they cover the walls by leathers

Plussat: Everything

Miinukset: It’s a bit expensive

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: The entire staff was there to help with any need. We were flying back from Antigua but hope to stay there longer on our next trip.

Plussat: King bed was excellent with choice of foam or feather pillows. Outdoor areas, pool and beach access. Excellent shower with rainhead.

Miinukset: Couch and club chair were not comfortable. Fragrances in hallway and room were overpowering. Paying $42 per day for parking.

Plussat: Freindly hotel staff. Good lcoation with a short way to the beach only. Nice kitchen equipement (everything you Need)

Miinukset: the sound from the street is loud duirng the night, next time a room to the backside of teh buildingw ould be better

Plussat: The staff was friendly and polite.

Miinukset: the location wasn't exactly on the beach shore as I expected, the room and decor were not up to date. The overall experience was rundown.

Plussat: The Westgate is convenient to the beach, boardwalk and bike path and it had a heated pool so those are a plus but for the cost we could have done much better.

Miinukset: It is in an older building that they tried to update but you can feel the warped floors under the carpet. One of the main issues was noise. You can hear everything from the rooms around you. The first two days we told the front desk about the banging and loud footsteps from the room above us and they said they would talk to those guests. Then we realized they were not really doing anything other than just walking and closing doors. We felt bad because we probably were bothering them with our moderate volume TV. Next is parking. It costs $42 a day to park with them. When we checked in I asked about self parking and was told they had none. I was told there is metered parking but body language and tone made me feel like that would be risky so we opted for them to park our car. If we had known about that additional cost we would have stayed somewhere else. Also we were told to call down 10 -15 min before we needed our car. Turned out to be closer to 20 - 25 minutes. Last is that it is a timeshare and since we are not owners, everything cost more. We felt pressured for the first few days to attend their briefing even though we said no several times. Eventually they did stop asking.

Plussat: The staff at this hotel was the most helpful and welcoming I have ever experienced in any hotel, ever. The location on the beach is spectacular and the amenities are lovely.

Plussat: Love the kitchenette and the separate living space nice size rooms

Miinukset: The mattresses not so comfortable

Plussat: Nothing

Plussat: Location was great. Staff was very accommodating and helpful.

Miinukset: Pull out couch was very uncomfortable. Only myself and my teenagers. We would not have been able to sleep 4.

Plussat: This was a great resort. ALL of the staff were friendly and helpful and we were always greeted with a smile! Already talking about visiting again.

Miinukset: Nothing!

Plussat: The location was great! It was convenient and we had a giant room. Very spacious. Everyone was nice and accommodating.

Miinukset: It wasn't as clean and luxurious as most 4 star hotels. Definitely more of a family hotel. Not as nice of a pool as the other similarly rated hotels and not as many amenities.

Plussat: We had a blast and this property was a great location. So friendly and great accommodations. No complaints at alll

Miinukset: Nothing.

Miinukset: Place is run down, Carpet smells. Not worth the money.

Plussat: Breakfast was good.

Miinukset: Parking attendants was not paying attention to their jobs

Plussat: The friendliness of the staff.

Miinukset: For the price you pay, a microwave and a fridge would have been nice. Without charging for everything, especially when you are guest. But we understood the reasoning, however didn’t like it.

Plussat: Location and views w

Miinukset: Thought the maids could've done a better job cleaning

Miinukset: Room can be more space for that price

Plussat: I love the hotel, the location is perfect and the staff were amazing!

Miinukset: We were at check-in for over an hour trying to figure out why my cards were not working despite my bank confirming that everything was in order on my end. Finally they came up with an alternative way to charge my card. This should have been suggested much sooner. We never received our complimentary bottle of wine :(

Plussat: The bed was very comfortable, luxurious linens.

Miinukset: The pool service was not that friendly

Plussat: Location is excellent, the selection of restaurants was appealing, pools and grounds are beautiful. Doormen were courteous and helpful. Check in process was smooth.

Miinukset: Concierge staff was generally unhelpful. No blended drinks at the beautiful main bar? Pool attendant was discourteous.

Plussat: Pool was nice. It is very large and well maintained. Beach is great. Security is good.

Miinukset: It was more expensive than similarly rated hotels. Overall there may be better choices for the money.

Plussat: nice swimming pool, great restaurants (especially chez bon bon). very nice shower.

Miinukset: toilet flush was incredibly noisy check in at 4pm and check out at 11am is not nice

Plussat: The location of the property was perfect. My party and I also enjoyed the atmosphere of the lobby and the selection of food options and restaurants. Check in was very simple and I liked the option of being able to check out online. There were several "free" activities offered like fitness classes and a day party at the pool which many people took advantage of seeing the pool was so full, the pool water was overflowing.

Miinukset: Upon arrival, I was shocked that none of the many porters offered to help me or my guest with any of our bags. I was quite upset since we were 3 women with heavy suitcases. Many of the greeters were so busy in their own conversations with each other, they didn't even acknowledge we were passing. The room was subpar for the price. There isn't even a refrigerator in the room. You can store items in the mini bar for an additional fee. One of the walls had a hole in it that I'm assuming was from a nail used to hang art. For the price, the hole should have been covered. Carpet was dingy. The bathroom was only clean on the surface. The grout was filthy and the toilet basin had rust and mold visible. The walls are very thin as we could hear housekeeping cleaning the room next door. Housekeeping staff was very nice and friendly despite the noise, maybe they should switch duties with the entrance staff.

Plussat: Over priced food and drinks. Quality of food and drinks just average. Automatic tips are not earned...staff feels entitled. Valet parking was very expensive and slow. My room had ants in it on the dresser and nightstand.

Miinukset: Prices were high from the bar to the restaurant to the in room mini fridge. I would rather have a empty fridge so I could put some of my own water. $20 for a bottle of water in the room is crazy.

Plussat: The Location was great. The Staff were helpful and friendly. The room was clean comfortable and had all we needed.There was even a roof top balcony that looked out to the sea

Miinukset: First Impression. The Outside of Hotel is being renovated and is covered in scaffolding.

Plussat: I liked everything about this accommodation. We weren't to check in until 4pm and got to the hotel early after our cruise. We got a check in early. The accommodation exceeded our expectations, or was beautiful (we had a suite). 3 minute watch to the fabulous South Beach. Also the roof top Terrence was great.

Miinukset: Unfortunately they didn't do food.

Plussat: Overall the hotel is very good, but the location is the best.

Plussat: The property was under renovation when we arrived such a shame as the roof top terrace wasn't there anymore I bet it would have been a nice view. This was the second hotel we stayed in Miami, part of the art deco but again, a shame we couldn't see it properly due to renovations. It is a nice aparthotel room,staff were friendly and attentive we appreciate that . The room was quite big no breakfast but plenty of options around. We rented a car and arranged for the car park ourselves at a garage 1 block away. The beach is across the Street.Thanks We liked the fact that we were able to sleep considering how busy Ocean Drive can be, it wasn't noisy at all but the hotel was located in a more quiet area on Ocean Drive.All staff members chatty and friendly

Miinukset: Not been able to sit on the terrace and the front doesn't look like all the other hotels on Ocean Drive due to renovations (we have been told about this but unfortunately we booked this hotel last year in June when there were no renovations).I must say I wish I could see it nicely painted. Another time maybe.

Plussat: Comfy bed. Great location.

Plussat: Excellent location Very friendly receptionists (although visibly tired) Room was large enough Decent kitchen facilities

Miinukset: We were there Mon-Sat. The room was cleaned up exactly 0 times. Zero! The litter piled up in the bin. Towels were not changed even once, from Mon to Sat The "concierge" is very aggressive in selling unwanted services. But the worst thing was the "renovation" of the hotel exterior. According to pictures in Google StreetView, it's going at least since May (we were there end of August). Every single day the workers were hammering and drilling and smashing at any time of day. Their favorite time seems to be early afternoon, when people take rest after lunch.

Miinukset: The bed and pillows were had

Miinukset: They charged me 50.00 for a car I never had

Plussat: I loved the location, it was easy to get around the city.

Miinukset: The rooms was a little dirty, not as clean as I thought. The tiles had marks on them and the window didn’t lock properly.

Plussat: The resort was in such perfect location. We were able to walk around everything and it was right off the beach, no hassle. The staff was very friendly and always met our needs also kept the building clean. We didn’t spend time at the pool because the ocean was definitely preferred over choline water. We did enjoy having the chairs at the beach, making it comfortable for us. The room was clean and housekeeping did a great job when maintaining the room. Overall I’d say we’d come back!

Miinukset: If I could change anything about the hotel it would be their breakfast. Although the presentation is lovely, they don’t switch it around much. Everyday was the same thing except one item they would switch. The buffet consisted of eggs, bacon/sausage, potatoes, and one item that was different. They had cereal, fruit, and a chef that made omelettes. I just wished they had a different variety.

Plussat: Great location to the beach, shops and restaurants! The hotel was very clean and my room had a great view. Awesome customer service!

Plussat: After check out we see that they want to charge o lot of many then we book, and we stay in check in deck about 40 minutes to refused the problem.

Plussat: I liked the design of the room and hotel location. Bed was super comfortable

Miinukset: No

Plussat: Location and room was beautiful.

Miinukset: There was a lot of hidden fees I was unaware of until checking out that I would be charged for.

Plussat: The staff was so friendly and helpful. Made my kids and myself feel welcome. The hotel is family friendly.

Miinukset: It is very nice, just a little upgrading is needing in some areas. I know it is vintage style hotel, but there are little things that need detailing(ex: paint job, carpets,etc).

Plussat: Breakfast was excellent.

Miinukset: The place is not clean.

Plussat: The view was everything up on the 17th floor ocean view #awesome

Plussat: Location

Miinukset: Rooms are not clean enough