Naples Lomakeskukset

Plussat: love it all!

Miinukset: awesome stay!

Plussat: service was excellent

Plussat: The standards at the Ritz are always high, the staff excellent and the facilites wonderful.

Miinukset: Since its recent renovation the prices have been raised outrageously

Plussat: Beautiful. Tropical. Relaxing. Gorgeous beach, love the golfing, tennis, kids facilities. My children loved the programming. GF menu in all restaurants. Didn’t feel we needed to even leave the resort!

Miinukset: Cons: coffee maker busted, asked them a few times to fix fell on deaf ears, no champagne offered upon arrival which others were offered. Is that b/c we booked thru a rd party? Asked a few times to make up the sofa bed and it was always “call us at bedtime”. Couldn’t be bothered to do what I asked. So, some inconsistencies and room for improvement. Will still come back.

Plussat: Food was excellent. Delivered piping hot to room. Staff very accommodating and sincerely engaged. Complements to your HR dept. All on-property restaurants were wonderful.

Miinukset: Daily cleaning of window glass. Grounds being mowed with noisy gas mowers while guests are trying to enjoy pool area. Electric mowers are available. Coffee bar in room was not adequately stocked.

Plussat: The staff here are second to none. The restaurants were lovely and the food was delicious. I felt extremely welcome and very safe. I wouldn’t hesitate to stay here again. The hotel was beautifully decorated for Christmas with all kinds of things to do for the whole family.

Miinukset: The gym had a waiting list for the Peloton bikes each time I went to workout. But the staff in there did a great job of helping me and brought me iced towels during my workout! Also while I was in the Spa I noticed it needed painting and could use updating in the decor department. The amazing staff deserves that! Honestly, those “First world worries” were the only things I noticed.

Plussat: I’ve never been and thought it was awesome! Will go back!

Miinukset: That I had to leave!

Plussat: Everything absolutely perfect! Excellent!!!

Miinukset: Nothing

Plussat: Rooms were immaculate! Beautiful property. Bikes were a great amenity on a cool morning.

Miinukset: I don't understand why you cannot do a room charge for Claws. Very frustrating as you're trying to relax by the pool.

Plussat: This is a very nice, clean hotel just a couple blocks from 5th Avenue.

Plussat: Good size of room. Well laid out. Good location. Vale for money.

Miinukset: Not really a resort. F & B was separate and could not bill to room. No beach. Rooms need renovation getting a bit tired. Fans don’t variable adjust. Pillows and beds not 100% comfortable. Could have been cleaner a bit dusty.

Plussat: I have been several occasions, always exceptional.

Plussat: Excelent location and excelent service. Everything was perfect. A ride on bicycle during day and at night a walk to the fifth avenue quite near.

Miinukset: Nothing at all

Plussat: Excellent modern room, clean and well-stocked, good location near to 5th avenue shops and eating. Large warm pool with plenty of seating.

Miinukset: Not many TV channels (no NBCSN for Premier League soccer), no DVD player (taken out since last year), poor internet needing reconnection on every use.

Miinukset: My husband slipped in the shower...would prefer walk in shower

Plussat: Location is great. We were about 2 blocks from Fifth Ave. which made for easy walking to dinner etc. We used the shuttle to the beach & the resort supplied us with beach chairs and umbrellas. Our first night we went to the London Club which is on site for drinks and snacks. Nice to sit and listen to some music after our travel day. Bikes are available for guests which came in handy on a cooler day. We would definitely consider coming back.

Miinukset: The check in process had some bumps and took longer than usual. The amount they were going to charge us did not match up with our confirmation from booking.com. They indicated they would get it corrected but on check out it still was wrong. Thank goodness Mary was at the front desk when we checked out. She was able to get everything resolved. Make sure you keep your original confirmation. Apparently the resort fees had changed since we originally booked. The resort honored the original price. Also, they sent us up to a 1 bedroom when we booked a 2 bdrm. The room situation was corrected right away. The time spent between the charges and having to move rooms was frustrating. Everything else ran very smoothly.

Plussat: The location and staff were perfect! The rooms were very clean.

Miinukset: Parking was a nightmare

Plussat: Clean, inviting, friendly staff.

Miinukset: Nope

Plussat: Staff really friendly, good hotel for kids. I was traveling with 2 babies and everything was perfect! The beach is really nice , seems like a bay. Excellent breakfast.

Plussat: Staff, Tiki bar, beach, pools

Miinukset: Hidden resort fees. Why can't hotels be up front about the real cost. I paid over $---- per night. Would have been happier to pay more per night than be surprised by resort fees that were not displayed up front when booked. Still would have booked it!

Plussat: Location to the beach

Miinukset: Elevators and music. And pools close at dusk. And everything is sold separately. Be nice to have an all inclusive option.

Plussat: Loved the view and location

Plussat: location is excellent. Facilities are amazing. Staff is very helpfull

Plussat: This hotel is located directly on one of the best beaches in Florida with crystal white fine sand. And the staff from the front desk to the concierge to the waiters couldn't have been more friendly. Excellent service!

Plussat: Location

Miinukset: Na

Plussat: Great location, nice facility

Miinukset: Way too expensive for what you got. The coffee maker in the room was a joke, neither of us could figure out how it worked. By contrast, the Marriot we stayed at was less than half the cost and offered a complimentary breakfast every morning that was outstanding as well as happy hour every afternoon with complimentary beer and wine and houerdourves. Then there was the bogus “resort fees”. Do you get the sense we don’t like getting taken? Won’t get taken again.

Plussat: breakfast is great ! on the worter gorgeous water front view , with sunsets to die for!!

Miinukset: We loved everything , especially our view which was priceless, everything was very expensive, but we knew that - this was our third stay ( 3 years in a row ) WE were delighted to have saved 1,000.00 booking with this APP . We were on the 10th flooor only one elevator was working the entire stay , ( long waits )

Plussat: The space and the view!!! The location!!

Miinukset: The service of vallet parking is excellent!! The crew of the Restorant is not the same!!!

Plussat: Beach exceeded expectations. Common areas were very nice. Food was very good.

Miinukset: Bathroom shower stall drain was clogged and shower door rubbed on its sill making a loud noise. Resort fee did not include free bottled water. $8 a bottle is ridiculous. No explanation as to what was included or choices on offer.

Plussat: Excellent staff throughout property!

Miinukset: The place needs a facelift, some of the halls and elevators are in desperate need of an upgrade.

Plussat: Nice bathroom and view

Miinukset: Uninspiring room service menu and dining options, room needs update

Plussat: The balcony and the bathroom

Miinukset: The fact there was no access to the beach at night and the valet issue

Plussat: The view

Miinukset: Too expensive for the facility conditions

Plussat: Everything was readily accessible and staff was great!

Plussat: Adult pool

Miinukset: It’s called a Beach Resort, but not on the beach you have to walk or ride golf cart .5mile to get to the beach.

Plussat: Pretty

Miinukset: They charge for everything parking to umbrella for everything

Plussat: Excellent staff, room, pools, and and valet parking.

Miinukset: Adult pool seating usually taken after 10:30 am.

Plussat: The room was spacious and nicely decorated. It was quiet and very comfortable.

Miinukset: The area where the hotel is located is a bit congested.

Plussat: Food was good, beach was nice

Miinukset: Taking a shuttle to the beach, pool a little small and crowded

Plussat: The staff is very friendly

Plussat: Close to Waterside Shops.

Miinukset: No

Miinukset: Not what we expected. Too many fees. Broken toilet handle, ants in the sink way too expensive for very little.