New York Marriott Marquis

Best location, wt the heart of Times Square.

This is my third stay, first stay in 2012 was amazing, secong in 2016 was okay, this one was a nightmare, staff are too rude, nit a single smile from any of them for a whole week, not even fake ones, housekeeping is bad, room is constantly dirty, asked for cotton swaps 4 times, never got them, at the check out my wife asked the luggage to bring our luggage, he replied “if you don’t have the tags, you won’t see your luggage”. Ordering stuff to the hotel is another nightmare, as every shipment must go through their internal Fedex office, that has limited working hours, so everytime you must follow up with them to collect your package (more rude staff there), and on top you shall pay handling fees for all that in convenience, I paid over 50 dollars for “handling fees” for shipment that was delivered from across the world for free via my amazon prime, god bless the 3 star hotels that leave all your packages in your room. I am sadly looking for alternatives as the once “best hotel in Manhattans” is no longer bareable.

Location

Very dated hotel