Niagara-on-the-Lake hotellia

Miinukset: The hotel was very modern with many designer touches

Plussat: The room was very spacious and the beds were very very comfortable. The information provided to the guests re local sites was extremely helpful! And the spa had excellent treatments. Great gym too.

Plussat: We went over to USA to watch American Football and had difficulties with the crossing. We loved Niagara on the Lake and enjoyed the hotel, good food and well mannered staff.

Miinukset: I would have enjoyed an outdoor swimming facility as it was very hot when we were with you.

Plussat: The location of the conference center allowed easy travel to the quaint town of Niagara on the Lake as well as the falls. Once inside your facility I was impressed with the cleanliness .... Excellent!

Plussat: Room size, staff courtesy

Miinukset: A little like a maze. Long walks with many turns to get to various facilities.

Plussat: The White Oaks staff is friendly and helpful and speak to you when they see you. Their customer service is impeccable.

Miinukset: Nothing

Plussat: Free parking.

Miinukset: On arrival we were met by very friendly staff, one of whom took us to our room and provide non-stop chatter about all of the hotels wonders which amounted to a grand sales pitch. Hello, we already paid. Very annoying first few minutes.

Plussat:

Miinukset: Yes,when I was told that my card was declined, I was shocked. I was under the impression that it was prepaid with my other card that I had given them before I left the usa. She said no that was just to hold the reservation.I Have the form that clearly states what our credit limit is and I am writing to the consumers division to report this lack of privacy. In the end we stayed only two days instead of four. They gave us a hard time about that also , needing 48 hours notice. Which they had on the first day we got there when we saw the way we were treated. We decided not to stay for the four. They got more than the 48 hours.

Plussat: New! Easy to get around.

Miinukset: Length of hallways /distance from reception. The $10.00 facility fee!

Plussat: Top class hotel

Miinukset:

Plussat: The service at this hotel is always exceptional and we enjoy coming back again and again.

Miinukset: I don't like the extra parking and facility fee.

Plussat: Excellent hotel. Staff very friendly & helpful. Bed very comfortable. Hotel is very well maintained. Great hot breakfast. Location is not in town but is located near very large shopping area and close drive to the canal connection Lakes Erie & Ontario. Niagara-on-the-Lake is also a short drive thru beautiful wine & farm country. Niagara Falls is about 20-30 minutes. Border crossing was quite easy but you need a passport. Niagara-on-the-Lake is a terrific alternative to the busy locations directly by the Falls. The drive along the river is a must. The town is beautiful.

Plussat: We found the hear very hard to regulate , otherwise it was great. Our Street Pilot was very confused due to new construction and so the hotel was not where the Street Pilot thought it was.

Plussat: Lobby, staff was very nice, plenty of hot water.

Miinukset: The beds are too firm; the food is pretty bad, especially the hot food; our friends room was not cleaned; and we had ants in our bathroom.

Plussat: Room were comfortable and clean. Front desk staff gave us very good recommendations for meals outside of the hotel restaurant. The location was convenient for Niagara-on-the-Lake wineries.

Miinukset: No staff in pool area to address unruly guests.

Plussat: A great place that was clean but a good 15 minute drive to the center of town.

Plussat: Room was nice and clean.

Miinukset: The TV wasn't viewable from whirlpool. Didn't not include breakfast. Almost 300.00 per night and no breakfast?

Plussat: Even though the hotel was busy with events, the room was very quiet. The room was very spacious and spotless.

Plussat: Friendly staff, clean and bright hotel, ease of check-in and check-out. Good parking facilities, ease of getting to attractions in area without having to pay high prices. Great breakfast as well.

Miinukset: Nothing - I thoroughly enjoyed my stay!

Plussat: The hotel staff was very helpful in giving us directions and making restaurant recommendations. The pool was very clean and so was the bathroom.

Miinukset: The matress on the bed sagged and was not very comfortable and the carpet in the room looked stained.

Plussat: The bed was really comfortable and soft, the cookies at the check in were delicious. An overall wonderful experience.

Miinukset: Nothing, everything was great!

Miinukset: The very poor Internet in room service

Plussat: Staff was courteous and friendly

Miinukset: Room was small. No place to sit and watch TV

Plussat: Beautiful Inn, excellent location and luxurious accomodations.

Miinukset:

Plussat: Rooms, Food

Miinukset: For the price of the rooms, there should have been more amenities, such as free coffee and tea and snacks available 24/7. Though not the fault of the servers employed, service was slow. Property appeared to be under-staffed.

Plussat: Breakfast was amazing, especially the eggs benedict, the hash browns and the coffee. Loved the “period decor” everywhere - in our room, the halls and dining area.

Miinukset: The electronics in the room were challenging to operate: the TV wasn’t plugged initially, then the volume control wouldn’t work, then we couldn’t get the TV to turn off (which is probably why a prior guest pulled the plug from the wall).

Plussat: I loved that the Inn, it was romantic, the bed was so good for sleeping. The staff was friendly, the view and breakfast were even better! I will be making this Inn an anual trip. Awesome experience all around. Oh and the fireplace in the superior rooms were so grand!

Miinukset: Everything was top notch!

Plussat: The rooms and property were beautiful, room was comfortable and nicely appointed.

Miinukset: We arrived between lunch and dinner. As we looked out across the vineyard on a sunny day enjoying the scenery, the restaurant staff informed us that having some cheese and crackers and wine to enjoy the view with was not possible because the cheese board was on the lunch menu and not the dinner menu. After a confused 25 minute wait to see if we wanted to order anything off the menus sitting in front of us. At a so called 4 diamond rated establishment. Not what I would have expected at a full service hotel. We were offered no explanation and no one even offered to help us or ask why when we decided to leave. We must have too high standards for a 4 diamond rating (though I don't think so).

Plussat: we loved the room (216), the view was better than anything in Toronto! The staff were polite and respectful.We were made to feel welcome.

Miinukset: The only thing we didn't like was the m "music" in the dining room.It was monotonous techno drivel. We were the youngest in the room and are in our mid fifties. In fairness, it was changed after we requested it but to the surprise of the staff.

Plussat: nice room

Miinukset: would have liked a pool or spa for the money

Plussat: Good size charming room with a fireplace; big terrace with amazing views of vineyards and Peller Estate; breakfast in a restaurant patio overlooking beautiful countryside.

Miinukset: Generally, we had a great time in a beautiful place. The only complains we had were that it would be good to have a tea/coffee maker and mini-fridge in the room and to add a showercap to the bathroom amenities.

Plussat: 2 bedrooms w kitchen for low price Friendly staff

Miinukset: Poor quality linens (towels, sheets) and had to ask for more (booked for 3 travelers and only stocked with 2 sets in bath) Should have extra hand towels for kitchen area Lacked WiFi connection despite saying free internet, unable to connect even in lobby area Breakfast area was crowded with limited selection

Plussat: Great hotel with plenty of room. Comfortable and clean. Convenient for all there is to do in the area!

Plussat: Two separate rooms with kitchenette exactly what our family required and these aren't easy to find. Kitchen light was defective when we arrived and staff attended to it right away (although, if it had required a new flourescent bulb we would have had to wait until the next day to have it installed, which would have been awful. Comfortable beds; not bothered at all by noise in other rooms.

Miinukset: Website noted that there was a kitchenette so I assumed there might be a few dishes and a can opener, but there was nothing at all in the kitchen. Light fixture in kitchen was defective upon arrival and remote control for one of the TVs needed new batteries which the front desk didn't have, so we did without that remote. Not a serious problem.

Miinukset: There was no wireless internet, not even in the lobby. There were ethernet plugs in the rooms, but they told me they had no cable to give me!

Miinukset: 1. Not enough tables in breakfast room. Around 8 am tables were full and people had to eat without tables. 2. Insufficient light in bathroom - especially in front of mirror.

Plussat: I enjoyed the clean, well maintained residences which were in contrast to several other (often expensive) hotels where I had also stayed in southern Ontario. I would have no problem returning to your residences.

Miinukset: The lighting in the kitchen area could be strengthened.

Plussat: I liked the layout with the two separate bedrooms and mini-kitchen. Very good for traveling with a family or small children. The accommodations were basic and decent.

Miinukset: The lighting was poor. The rooms were dark. This is not the place for someone looking for a luxury hotel. I wasn't, so it didn't matter to me, but for those who want that, this will not meet their needs.

Plussat: We liked the Inn and staff. The Inn was close to everything we wanted to see or do in the area

Miinukset: We liked everything

Plussat: Friendly staff and comfortable, practical room

Miinukset: Rather gloomy decor, and basic breakfast

Miinukset: The bedding needs to be upgraded. I didn't rest well. The beds need to be exchanged for some more comfortable beds.

Plussat: I found the stay at this Inn to be one of the best. Great staff good room. Only complaint matress could be replaced.

Plussat: We had a nice King suite! Our Host was helpful and friendly, and prepared amazing breakfasts! Also, the "Old Town" location was very convenient!

Miinukset: It was perfect!

Plussat: Close to main streets and down town. Easy to come and go

Plussat: We stayed two nights here. Trish welcomed us like we were friends just visiting. She has a beautifly decorated home. Breakfasts were outstanding with many courses served. The living room area was a great place for our group of five to meet. We came to the area to do some wine tasting and Trish gave us coupons for free tastings. A lovely touch was her gift of home made soap to each couple.

Miinukset: Everything was perfect.