Port El-Kantaoui Lomakeskukset

Plussat: Staff, spacious rooms, facilities, restaurant

Plussat: Very comfortable bed, friendly house keeping staff.

Miinukset: Not all staff were friendly especially the waiters serving in our last couple of meals.

Plussat: Very clean, tidy and well looked after hotel even though it is now starting to look a little dated in the rooms. As it was a returned visit we were offered a free upgrade to an ambassadors suite. The suites apart from being slightly bigger than the normal rooms are also starting to look dated compared to other hotels in the same price range, but still clean and tidy. The hotel itself is very well run and the food at this hotel is second to none. Always a huge selection of freshly cooked food which none of our party had any complaints over. You will struggle not to find something you like. One thing that also stands out our the bar staff and waiters that wrk hard all day from lunch to dusk running from table to table making sure your glass is never empty. Extra thanks to Wallid & Omar who paid keen interest in our games of triomino’s. Lovely people, lovely times. The hotel is also only 5 minutes in a taxi to the local golf course which has to courses where we enjoyed 5 rounds of golf including buggy hire for £270 very good value for money.

Miinukset: Now for the downsides to our return visit. Firstly and only a minor complaint was that unlike on our previous visit in June 2019 when you could have Schweppes tonic with your Gin, we were informed that the hotel had ran out. It was now being substituted by a cheap version of Sprite. ( not quite the same ). We ended up spending around £40 at the local supermarkets purchasing our own tonic ) :( Our second issue was rather a bigger one. on our first night we ate in the main restaurant, but on the second night we go turned away from it, only to be informed that we had to wear long trousers. ( just to make it clear we were wearing quality Tailored shorts and shirts and ladies in dresses.) We went to the manager and he explained to us that as of 1st October 2019 they introduced a new policy that Men had to wear trousers for there evening meals. We explained that we hadn’t been informed of this before we travelled so hadn’t packed any trousers. He was happy to let to use the restaurants using our tailored shorts which we did for that night, then the following 3 nights we got turned away again and again. Very annoying having to explain the same thing over and over again.

Plussat: The garden is well designed. The beach we liked. In the room, the toilet is separated than the shower. There is a Bathtub in the bathroom. We liked the balcony view. Extra > there is a good Ping Pong table.

Miinukset: No slippers in the room. No coffea (minimum?). Swimming pool is dirty and old see the pictures below. No changing room, you MUST change clothes in the toilet. Shame !! see the toilet (pictures below)...Pool is open for the Public, in addition, children are taking courses there. Unclear water... Pool Towels, you have to wait for LONG to get them...even if you pay the caution in advance.... Kitchen team do not care about details. ..For example noodles were uncooked. Very disappointing ! crepes very very thick ! Dry Spoiled Dates low cheap quality containing things...gone bad..see pictures below.. Low quality oranges with holes, see the pictures below...some dishes not well washed and clear marks on glasses...knives sometimes forgotten uncleaned on tables...Cucumber seems old not fresh or waited a lot (dry)..see the pictures...In some corridors, there is no light...so it was quite dark...Parking rules are exagerated, you must park in certain way front direction, if not... YOU are instructed to RE.PARK..again...BIZARRE RULE !!! You will see the hidden face of the hotel...

Miinukset: Swimming pool rented for a gym club and they did not inform us. In the swimming pool water not hot, you will find external personnel from out side they are waiting their kids. Room very cold

Plussat: Location, staff, see view.

Miinukset: None

Plussat: Excellent service and very friendly staff

Miinukset: The reception and the hotel very dirty and the staff careless

Plussat: The breakfast, lunch and dinner spreads are good but after a certain period of time becomes monotonous. The beach and the swimming pool are the star attraction of the property. They also have good animation for the kids. Room are comfortable, but are bit outdated and needs some renovation. Staffs are friendly.

Miinukset: The checking in process is manual and they will ask you to forward the booking email to their mail ids before they actually start the process. I was not sure the reason why they didn't had the booking information readily available with them. So be prepared for a elongated check-in process. While checking in there is no POS machine or ATM machines available to pay your rent. The nearest ATM is available in the next resort. So suggest to carry sufficient cash to pay your rent as they only accept cash.

Plussat: the beach

Miinukset: Insects inside the rooom

Miinukset: Reception was not good

Plussat: Nothing

Miinukset: Very old setup and it reminds you the 70ees

Plussat: Nothing

Miinukset: The reception team was very rude , Lazy & no care for the residents request , they delayed us more than 3 hours while check in