Provincetown hotellit lähellä Pilgrim Monument

Plussat: Right in the middle of Provincetown. 5 minute walk to ferry. All of the staff were so hospitable. The room was cute, bright and clean.

Plussat: Loved our stay! Just a 10-15 minute walk from the action on Commercial Street. The pool area is a great place to relax after hitting the beach. Cookies at the reception desk are a nice touch. I hope we'll get to come back soon!

Plussat: Staff was friendly. Beds were good

Miinukset: It was a bit far from downtown for the price paid.

Plussat: Nice huge rooms, lovely property, great staff, and very good breakfast. Rooms were clean and pleasant. Got a good last minute deal and was very pleased.

Miinukset: Heating/cooling systems could use an upgrade, but still work fine. Housekeeping was a little spotty (items not restocked.)

Plussat: My girlfriend and I come to the cape every June. We love Charm's location. A bike ride away to beaches and a short walk to commercial St. We also love Charms deck for the great view and relaxing atmosphere. Rooms are clean and staff is friendly. We will continue to come back

Miinukset: Beds are a bit squeaky.

Plussat: The view is nice.

Miinukset: Literally everything could have been better. We arrived on the early ferry from Boston planning to drop off our luggage at the hotel and head to the beach. The hotel was not holding any luggage due to COVID (news to us) and had no recommendations for alternatives, and offered no accommodations whatsoever. Instead of a beach day, we spent it in town, bouncing between cafes with all of our bags. Same with our last day, which meant that our 4-day beach vacation was instead a 2-day vacation. The beach is a 30 minute walk from the hotel, along a busy highway, no sidewalks, no shade. (The front desk said "a 10 minute walk.") It would have been lovely if the front desk mentioned the beach shuttle as a transportation option, since it stopped steps from the hotel. The private balcony offered no privacy, as you could see and hear your neighbors clearly. A sad breakfast was delivered to the room everyday - no gluten-free options so we spent part of our vacation buying groceries to feed ourselves. Understandable that COVID has affected their business practice, but their staff's "figure it out" attitude towards guests was disappointing. For over $500/night, not worth it.

Plussat: Clean and super convenient. Great breakfast

Miinukset: Nothing. We loved it.

Plussat: The room was clean,big and updated. The breakfast was muffins,bagels,cereal,fruit,juice and coffee. The beach was across the street and the bus shuttle stopped out front.

Miinukset: A little pricey for the room

Plussat: The decorating and comfort

Miinukset: The fire pit was broken which was very disappointing

Miinukset: Made reservation using your website online. When I arrived at the hotel less than 26 minutes after the reservation was made., the hotel desk staff Jen, told me she did not have the reservation and to wait a moment. We sat in a very pleasant Lobby had a cup of complementary coffee and waited, less than a few moments later, Jen said here's the reservation but you've made it for Sunday night not for tonight Saturday. I told her we would not be here Sunday night and did not know how that had to happen. She said we could have the room for the night but it was twice the price of what was booked online. It was unaffordable for me and I asked if it would be possible to just cancel the reservation, as it was an obvious error and the reservation had just been made. She was very nice and told me I would need to call kayak and she would take care of it on our end. We thanked her left and found other accommodations. On Monday I saw there was a charge to my credit card account from Colony cape inn, when I called the hotel on Monday and spoke to Mis Sheila she told me there would be no refund and was very rude and almost hostile. I explained exactly what it happened with making the reservation what the mistake was all the circumstances. She said there would be no refund of my deposit and she would have the general manager call me. He did a short time later his name was Steve and he was equally as rude and hostile. he told me several times that I needed to be more careful when making reservations and that this whole affair was my fault therefore the hotel should incur no cost. When I said we had hardly prevented them from RI renting the room as it had been such a short. Of time between the reservation and the cancellation, he told me that hotel had incurred a significant expense just using my credit card and now having to refund the deposit. I told him I would pay that amount and ask how much it was, all he would say was it was a significant amount. He ended the conversation by telling me I may have to wait up to 7 days for the refund. I was not expecting any refund but remarkably on Wednesday the money had been refunded. I don't know how the reservation mistake happened but it was a very upsetting experience and sure took a lot of time and aggravation to straighten out

Plussat: Room amenities were awesome! Super clean place. Staff was great. Free Breakfast. Fire pit and grill for the guests!

Miinukset: The beds and pillows were not very comfortable.

Plussat: Reasonable price, clean rooms, good AC.

Miinukset: If you lack a car, it's a mile to walk to downtown. Would have appreciated more flexibility from staff on checkout time and use of pool after checkout.

Plussat: The cost was reasonable.

Miinukset: Would have liked to have been on the water.

Plussat: Location was fabulous, and the staff was wonderful; it felt like a hotel from the 50’s, a strange little time capsule of days gone by.

Miinukset: Rooms really needed to refreshed and the bathrooms modernized.

Plussat: Ambience

Miinukset: Stained bathroom ceiling, too small of bathroom

Plussat: Great breakfast. Plenty of free parking.

Miinukset: The room is full of some air freshener that is artificial smelling and makes me sneeze. I had to walk a lot and go up stairs to get to my room. There's a lot of empty, wasted space. The art murals are ugly.

Plussat: Familiarity. Have been going there for 20 years. Location. A lot of the staff very friendly, pleasant and courteous- most of them. Great breakfast.

Miinukset: Pool was not clean. Rooms need updates. For sure could be cleaner. Rates high.

Miinukset: The mirror over the sink in the bathroom. You could not wash your face