Reading hotellit lähellä Civic Centre

Plussat: The main building and the rooms in it are beautiful. The new building and rooms are very contemporary. The staff on reception were brilliant.

Miinukset: Restaurant staff were very poorly trained, disorganised and slow, at supper as well as breakfast, supper was delicious but breakfast was undercooked, and very disappointing.

Plussat: breakfast ok, location good, carparking expensive,

Miinukset: tv in room not working, bathroom was not clean, dusty and found hair in toilet, shower dripping, all reported to reception when we checked out.

Plussat: Excellent staff and service; spacious king/queen room; location in town centre.

Miinukset: The hotel’s road is a little dark at night time; a bin is needed in the room not just the toilet. Thank you.

Plussat: The service was lovely. The cleanliness and the spaciousness were above average and the room was beautiful.

Miinukset: It wasnt evident that we had to order breakfast in bed before 3am, only if you read the breakfast order on the table. But they do accomodate you if you have forgotten.

Plussat: loved every minute of our stay

Miinukset: Room was not available for one hour after arrival and we arrived at nine pm Twenty pounds for parking No water was supplied in the room

Plussat: Impressive building and very clean. The room was lovely, with good facilities.

Miinukset: Yes, the room was nice, but my wife and I didn’t expect two single beds pushed together. The shower drain was reported as it was full of hair, meaning the water flooded when using the shower. There was no Wi-fi throughout our stay and the staff couldn’t provide any update or expectation of when it may be fixed. There was one member of staff present at breakfast. Our plates piled up as we ate, as they weren’t cleared away. The poached eggs were hard and the advertised pastries and milk etc at breakfast just didn’t exist. All in all we felt the place was nice, but the quality of service - which makes for a 5 star experience - was sadly lacking. A disappointment I’m afraid, sorry.

Plussat: Sijainti hyvä, päärakennuksen huoneet ok.

Miinukset: Olimme maksaneet kunnon huoneesta tasokkaassa hotellissa nettisivujen mukaan. Meidät ohjattiin takapihalle nuhjuiseen apartamentokseen, jossa ei voinut edes hengittää. Valituksen kautta saatiin huone päärakennuksesta lisämaksusta 30€ yö. Eivät suostuneet muuhun, vaikka hotelli oli ilmeisen tyhjä, kusetuksen makua pahemman kerran. Se parempikin huone oli pölyinen, eikä siivottu kunnolla kertaakaan 3 yön oleskelun aikana.

Plussat: Good location and facilities

Miinukset: Room was ridiculously hot, we booked the best suite they had and didn’t notice that this came without air con (some of the cheaper rooms had it) meaning we hardly slept. They provided us with a cooler, but whilst it blew out cool air, it blew out hot air out of the back and given the power sockets in the room, we couldn’t get it anywhere near the bed so it didn’t really cool the room Also the staff at breakfast on the Saturday were poor, ordered tea and toast, which never came despite asking a couple of times before giving up

Plussat: Prompt attention to toilet issue

Miinukset: Slow service at breakfast

Plussat: The room was spacious and clean

Miinukset: No guide to help me to my room with heavy luggage and not that informative or friendly at Reception when I checked in just left me to it saying the room was in the other building

Plussat: Good location and comfortable bed. Parking close at hand.

Miinukset: its the first time in a UK hotel I have been asked to provide proof of my identity on check in! The vending machines didn't work properly There was no iron available so I had to go to my meeting not looking the best

Miinukset: Siitä ettei aamiainen kuulunut hintaan, erikseen ostettuna kallis / henkilö

Plussat: Breakfast was good. There was alot of variety, even vegan butter, they catered for all. Lots of fresh breads and pastries, good cooked breakfast. The beds were comfy, enough pillows, USB socket for charging phones.

Miinukset: Only slight comment would be that the hallways and general areas are pretty dark. I think it's the way they have decorated and the look they are going for but its just a bit dark for the day time in my opinion.

Plussat: Got early check in. Friendly staff- asked for quiet room and got it. Comfortable and spacious room.

Miinukset: View of surrounding office blocks and shopping centre not so good but to be expected in city centre location.

Miinukset: The elevator is a diaster, almost everytime I need to go to receiption for help..

Miinukset: Yleiset tilat ovat jo kuluneet ja käytävien matot likaiset, hissit huoltamatta ja ovien mekanismit vaaralliset. Ilmanvaihto heikkoa ja tunkkaisen oloista

Plussat: The bed was massive

Plussat: The massive comfy beds, staff are great and the bar area is very comfy always enjoy staying here location is good too

Plussat: Good pillows and good shower

Miinukset: Water in sink didn't go well down. Looked like it was blocked. Hairdryer was too hot. Needs replacing or cleaning. I did not ask for separate duvets. Don't know why i had two single on king size bed.

Plussat: it was a nice location, the style of the hotel was nice .

Miinukset: the walls are pretty thin so we heard the guy next door at 6am on the phone which woke us up, the bathroom was nice but not very clean.

Plussat: I had an incident and the new General Manager, Mark was excellent and did the great thing of turning a negative into a positive. Made sure I did not have to worry and was only inconvenienced as little as was possible. His day manager Nika also handled the situation very well. Sad, but rare these days. Thank you.

Miinukset: The lifts. One door bit jerky and also took me to the wrong floor once.

Plussat: Kuntosali oli yllättävän hyvä. Aamupala oli hyvä.

Plussat: Perfect

Plussat: Asked for a twin got a double. The staff staff were quick to sort this.

Miinukset: Got woke up at 3am by water pouring from the roof outside the window. I was told I should have called reception at 3am to report it. It should have been sorted it the first place. Not a cheap place to stay!!

Plussat: all meals very good as was the staff

Miinukset: people smoking outside near to the dinning room doors as the smoke blew into the room

Plussat: Quality of room furniture and sparkling bathroom

Miinukset: Noise levels from riverboat nearby

Plussat: hotel is in a lovely location on the banks of the River Thames. We were upgraded to an exec room free of charge which was comfortable. Excellent breakfast.

Miinukset: the bedroom and bathroom décor was a little "tired" and could do with some refurbishment. The evening meal that we had at the hotel didn't really meet the standard that we had expected from this hotel.

Miinukset: Room was not so clean. Found water marks on the taps, found hairs on the bed (not ours), found a couple of spiders around the room. Sunday evening around 8 pm we returned to our room, realised there was a wedding going on where the music was being heard ridiculously loud in our room - that did however end at 9 pm. We were then woken up at 7 am Monday morning by a really loud engine/motor noise. As we were by a river I expected it to be a boat. The noise continued for a while and got louder so I got up to look outside the window only to realise it was a leaf blower - employed by the hotel! The leaf blower was literally working outside our window and many other room windows between 7 - 8 am - very inconsiderate... Upon checkout the receptionist asked if we had a nice stay to which I responded 'not really' she nodded, smiled, said nothing and walked off. I did not want to make a scene and figured I would email with a complaint - to which the Crowne Plaza have offered me a complimentary dinner as an apology.

Plussat: Lovely location overlooking the River Thames. Easy walk into Reading town centre. It suited our needs.

Miinukset: It needs an update. The bedroom and bathroom look a bit tired. The carpet in the corridors looked a bit grubby.

Plussat: The location was superb, right on the Thames. The staff were friendly and the spa and swimming pool was brilliant. Room was very comfortable and the breakfast was great. The walks along the Thames are also lovely

Miinukset: Drinks at the bar were very expensive, ten pound for a large glass of white wine is a bit much

Plussat: Great hotel, breakfast a bit pricey (we didn’t pre-book then changed our mind) but it was v good.

Plussat: Very nice location right on the Thames. You can use the terrace outside. A very relaxing start to the day - coffee on the terrace overlooking the river. The rooms are cleaned up on a regular basis.

Miinukset: The shower was the biggest disappointment. The temperature of the water changes during the bath. It's a bit stressful.

Plussat: Value for money, clean and comfy. Good location

Miinukset: One of our rooms stank of smoke! Supposed to be non smoking! Complained to staff who at first did not admit it was a customer who regularly smoked in this room. Had to sleep in room that night, although it was very unpleasant. Offered a different room for rest of the stay, an upgraded deluxe room, which we moved into the following day. We were offered no discount on the cost especially for the unpleasant fist night. We have stayed here before and probably will again but will decline room 14!

Plussat: Great easy place to stay and in a great central location

Miinukset: Very thin walls! No soundproofing so we could hear our neighbours quiet clearly.

Miinukset: It was a little noisy and I wasn't expecting two single beds in the room, maybe that was my fault. But I wouldn't have booked a twin room.

Plussat: Small but good value en-suite single room, good breakfast. Decent pub with micro-brewery downstairs. 10 mi9n walk to station.

Plussat: The room was a large single with a desk and cooling fan.

Miinukset: A chair is better than a stool.

Plussat: Nice and close to town. Easy walk to all areas and train station.

Miinukset: No view from window. No lift to floors for those that can’t use stairs!!

Plussat: It has a very traditional England style inn and has the history of Reading party by Dickens. At the bar we enjoyed drinks!

Miinukset: Not at all.

Plussat: A great place to stay in Reading - central location, clean, friendly staff.

Miinukset: The walls are relatively thin which is probably normal for an old building.

Plussat: Quietness

Miinukset: The television is too small

Miinukset: Lots of stairs. Unsympathetic mngt. Pub on ground floor good concept. Chips badly overcooked - no apologies received. I believe booking.com should not accept non-refundable properties unless there is a minimum of at least 30 days from arrival date before that applies. There is the possibility that this establishment does not accept cancellations as it doesn't get many bookings??

Plussat: Close to the train station.

Miinukset: No mini fridge in the room.

Plussat: atmosfääri aidonoloinen. Hyvä aamiainen, letkeä palvelu

Miinukset: Palohälytys klo 3 yöllä, onneksi aiheeton

Plussat: Stated before so new what to expect

Miinukset: Shower a bit small but I'm very tall and stocky

Plussat: It was clean and staff were good

Miinukset: Bit basic

Plussat: The owner was a very friendly and accommodating guy. I had to stay for 2 days training in Reading. Instead of having to find and pay for parking they let me park up early in the morning before I checked in and let me leave my Van there after I had checked out while I finished the last of my training. I only needed a place to sleep and shower which this room was perfect for and it was adequately priced. Great location to top it all off as it was also only a 10-15 minute walk from the train station.

Miinukset: Breakfast was a little on the small side for 5.99. But then again I don't tend to eat normal person sized portions. Shower was a little difficult to get to and keep at a comfortable temperature. Ok to freshen up but not to relax in.

Plussat: Friendly people clean bed and lovely breakfast

Miinukset: Soap and hand drying on the shared toilet which wasn't very clean . Shower not clean either used the local gym

Plussat: Located in the center.

Miinukset: Very old building, furniture. Old bathroom

Plussat: Yes would go there again great location

Miinukset: Nothing

Plussat: Very friendly and helpful host. I just wanted basic accommodation not too far from the station, and this was fine, with much more character than the big chains. Onlonl

Miinukset: Only minor details.

Plussat: Comfy and cozy, owners are nice and helpful!

Plussat: Staff very helpful and welcoming.

Miinukset: It was OK for the money.

Plussat: Staff in the guest house and rooms are cleaned everyday

Miinukset: Shared bathroom