Reading hotellit lähellä Museum and Town Hall

Plussat: Beautifully decorated and most comfortable beds.

Miinukset: Staff made us feel rather uncomfortable. I may not have fit the normal clientele but i was still a paying customer. I particularly did not appreciate being left to find my own room which was in a seperate building, after standing at reception and witnessing the same receptionist take other guests to there rooms and fill them in with all information to make there stay more comfortable. I even had to ask about the parking to which i had a reply of "its out the back and its £20, you want this?" I was then woken at 3am and being accused of noise coming from our room when actually it was the room above me who were also smoking marijuana from the balcony. Not even a sincere apology when i asked the staff member if he would like to come in and see for himself that there was nothing coming from my room as he could see my sister was asleep in bed and he had just woken me. The staff made us feel that unwelcome that we passed on the breakfast we paid for with our stay and went into the town.

Plussat: The location and friendly staff

Miinukset: Does not appear in the booking description that are in fact 2 building, one old and elegant (in the photos) and another new but more like 3 star hotel. My room was there but I thought would be in the 5 star building

Plussat: The room was clean, comfortable and large.

Miinukset: The room wasn’t in the hotel but in a block in the car park. The staff misdirected is th the car park and were baffled and uninterested.

Plussat: Close to the station.

Miinukset: Lift broken and reception area a little ambiguous

Plussat: The staff when I arrived were very friendly, welcoming and helpful. The bed was so comfortable, and the quilt, while it seemed thin it was very warm. There was very little noise if any heard in the room. The location was central, staff told me which bus to catch.

Miinukset: Lack of vegetarian options for breakfast. the lift refused to arrive at the resturant, unless someone came down in it. The staff miscommunicated about the parking for more than one night. It was not made clear on the site that it was not possible to walk to the university and that a bus would have to be caught.

Plussat: The bed was very hard as were the pillows so didn't sleep well at all. One lift was out of order. The breakfast was ok but not very hot and was not offered any egg options so not sure if that was because there weren't any or not. Reception staff were helpful though. Due to the comfort of the bed I would not choose to stay in an ibis again.

Miinukset: The bed pillows and breakfast

Plussat: Location was great and the rooms were comfortable and clean

Miinukset: One lift for 12 floors, we spent ages waiting for one.

Plussat: Ideal location between town centre and rail station.

Miinukset: Only 1 working lift-long wait or use the stairs. Dirty carpet.

Plussat: Location was great

Miinukset: Parking

Plussat: The staff were the most pleasant I have met in the hospitality sector. Informative on the queries I had on arrival down to the guy on check out, who printed a document which I needed for a meeting. Absolutely excellent staff!

Plussat: Room clean, comfortable and modern

Miinukset: Nothing at this price

Plussat: Best beds in town!

Plussat: We would stay again. Breakfast one off the best we had at this size of hotel. Plenty of choice and hot. Staff was very nice and helpful.

Miinukset: Pillow could be a bit bigger and softer.

Plussat: Location

Miinukset: Nothing

Plussat: The lobby and restaurant were very welcoming.

Miinukset: The room wasn’t as clean as it should have been. There were hairs and crumbs where you don’t want hairs and crumbs.

Miinukset: The hotel did not warn that the spa and pool were closed for repairs.Family vacation was ruined

Plussat: The quality of the food and the friendliness and helpfulness of all staff members

Plussat: Whole experience superb, from check-in to departure.

Miinukset: The weather. That’s all!

Plussat: Location was good for bars and food. Great pub close by

Miinukset: Lots of trafic noise. Not for the early bird as breakfast started too late and was very expensive. Better to walk down to the neighbouring premier inn and get a full English for a tenner

Miinukset: the Event room had a musky smell

Plussat: Small but good value en-suite single room, good breakfast. Decent pub with micro-brewery downstairs. 10 mi9n walk to station.

Plussat: We enjoy more comfortable. Good staff. Food is delicious

Plussat: Evening staff member happily moved me between the three rooms. Final bed was clean and comfortable. Pub is nice looking.

Miinukset: The first room allocated was very dirty. I was moved to another very small and dirty room and then finally the best room in the hotel which still had cobwebs, a soiled toilet and broken wardrobe. Breakfast was undercooked.

Plussat: Location and Victorian decor

Miinukset: Staff bar experience

Plussat: Convenient location, near town centre and on bus route to the University. Room was quiet and bed was comfortable. Good breakfast at a very reasonable price.

Miinukset: Carpet in bedroom was dirty. Needs thorough cleaning or replacement. Main water flow control on shower was so stiff that I had some difficulty turning the shower on and even more trying to turn it off again with wet hands. Needs attention.

Miinukset: Broken toilet seat just cellotaped together. Toilet pan unclean. And enamel on bath chipped and rusted.room 14.

Plussat: Location was good - handy for riverside area with lots of places to eat in the evening and on direct bus route between railway station and university. The staff I saw were friendly.

Miinukset: Noise - the bar was LOUD and noisy in my room. 1st night was football. 2nd night quiz night (I could hear the questions & answers in my room!). 3rd night was loud music. Nowhere quiet at all & no chance of getting to sleep early. Cleaning - each day the bedclothes were straightened, towels hung up, tea bags replaced, and main bin emptied. That was it. Bathroom bin not emptied on any day, No vacuuming (new socks shed fluff so it was obvious). Bathroom not even wiped around (stray long hairs obvious). Nothing bad enough to specifically actively complain about, especially as nothing at all can be done about the noise and there are no 'hotel' staff in the evenings, only the bar staff. I don't understand how it meets 4 star rating requirements.

Plussat: atmosfääri aidonoloinen. Hyvä aamiainen, letkeä palvelu

Miinukset: Palohälytys klo 3 yöllä, onneksi aiheeton

Plussat: The location.

Miinukset: Strong smell of Curry, no late bar. Room wasn't clean.

Plussat: Not applicable

Miinukset: No lift

Plussat: Tunnelmallinen, perinteikäs keskustahotelli. Huoneemme oli erittäin hiljainen.

Miinukset: Pysäköintitilaa ei ollut hotellin läheisyydessä. Ei hissiä.

Plussat: Location

Miinukset: Very dated room in poor condition. Having to settle the bill on arrival.

Plussat: Location more than everything

Miinukset: Smell of spices and curry reception area all day long and all night long which was very awful,and its not nice to welcome people in that smell , nice smell of lavender or cotton fresh deodorizer would been a lot far better. Bathroom sink had no mixer so its either very cold water or very hot water...breakfast was poor.... The lady at the breakfast was so rude with us that was duty on friday , saturday , sunday...a bit chabby with long blonde hair. On the photos when i booked there was English Breakfast included and there was not , so i asked her and told us you have to order when you come in and we cook it,if i never asked we never knew, we expected that she let us know when entering the breakfast room. Then the following day my husband told her can “is it possible please to have a cooked breakfast ?”,and she turned back and said to him will you give me time until you seat and he told her i just asked i did not tell you to cook it now.... Then he told her i ll put you on the reviews and she replied “ok thanks,no problem at all” She’s the most rude person we ever met in our life....we are catching up a new business in Reading and we were going to be their customers for good,but because of that arrogant lady,no way we go back there.

Plussat: Breakfast was nasty, horrible cheap sausages, solid fried eggs and odd, orange coloured mushrooms? The location is perfect, close to the Oracle and Riverside. Using the hotel parking concession ticket, parking is relatively inexpensive and a short walk away. The hotel is poorly ventilated, rooms and corridors are hot. The bar closes quite early and has no ales, although the staff are delightful. My rooms and those occupied by my three colleagues were all far away from reception, up and down steep stairs and following a labyrinth of very narrow corridors. I was able to access my room from three different routs and only got lost twice. This is "quaint", but a nightmare if you are carrying luggage. There are no lifts and one of the staircases was extremely steep, narrow and turned through 90 degrees, so the steps were very shallow. Despite my multiple reservations about the hotel, I would on balance probably stay there again...

Miinukset: The hotel's steep stairs and narrow corridors were not an issue for me, but would potentially be a problem for an elderly, or less able-bodied guest?

Plussat: Great location and facilities good.

Miinukset: Location makes it a little noisy