Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
8,4
Plussat: Friendly and helpful staff. Not too much up selling at desk.
Miinukset: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
arvostelut:
-
9,2
Plussat: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Miinukset: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
arvostelut:
-
2,0
Cancelled flight
Miinukset: Cancelled flite, refused to refund
arvostelut:
-
5,6
Overcharged me
Plussat: I like the rental I had no problem with the car at all
Miinukset: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
arvostelut:
-
9,2
Plussat: Easy location, convenience, customer service and speed.
arvostelut:
-
10,0
Outstanding service
Plussat: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
arvostelut:
-
10,0
Amazing Alamo customer associate
Plussat: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
arvostelut:
-
8,0
Excellent people
Plussat: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Miinukset: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
arvostelut:
-
5,2
Miinukset: Total FUBAR operation at Alamo counter would not recommend these idiots!!
arvostelut:
-
6,0
Miinukset: Actually turned car back into Enterprise.
arvostelut:
-
5,2
Not the best
Miinukset: Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
arvostelut:
-
8,0
Better without the miscommunication!
Plussat: Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
Miinukset: The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
arvostelut:
-
9,2
Plussat: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Miinukset: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
arvostelut:
-
9,2
Plussat: Easy location, convenience, customer service and speed.
arvostelut:
-
10,0
Outstanding service
Plussat: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
arvostelut:
-
10,0
Amazing Alamo customer associate
Plussat: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
arvostelut:
-
8,4
Plussat: Friendly and helpful staff. Not too much up selling at desk.
Miinukset: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
arvostelut:
-
8,0
Excellent people
Plussat: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Miinukset: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
arvostelut:
-
8,0
Better without the miscommunication!
Plussat: Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
Miinukset: The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
arvostelut:
-
2,0
Cancelled flight
Miinukset: Cancelled flite, refused to refund
arvostelut:
-
5,6
Overcharged me
Plussat: I like the rental I had no problem with the car at all
Miinukset: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
arvostelut:
-
5,2
Miinukset: Total FUBAR operation at Alamo counter would not recommend these idiots!!
arvostelut:
-
6,0
Miinukset: Actually turned car back into Enterprise.
arvostelut:
-
5,2
Not the best
Miinukset: Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
arvostelut:
