Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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5,2
Miinukset: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
arvostelut:
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2,8
Plussat: There was nothing to like about this experience.
Miinukset: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
arvostelut:
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7,2
Plussat: The staff was friendly.
Miinukset: The car smelled like cigarette smoke covered up by heavy perfume.
arvostelut:
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10,0
Plussat: Friendly staff. Very efficient.
Miinukset: Nothing
arvostelut:
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2,0
Plussat: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
arvostelut:
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8,4
Plussat: Friendly and helpful staff. Not too much up selling at desk.
Miinukset: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
arvostelut:
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9,2
Plussat: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Miinukset: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
arvostelut:
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2,0
Cancelled flight
Miinukset: Cancelled flite, refused to refund
arvostelut:
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5,6
Overcharged me
Plussat: I like the rental I had no problem with the car at all
Miinukset: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
arvostelut:
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9,2
Plussat: Easy location, convenience, customer service and speed.
arvostelut:
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10,0
Outstanding service
Plussat: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
arvostelut:
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10,0
Amazing Alamo customer associate
Plussat: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
arvostelut:
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10,0
Plussat: Friendly staff. Very efficient.
Miinukset: Nothing
arvostelut:
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9,2
Plussat: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Miinukset: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
arvostelut:
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9,2
Plussat: Easy location, convenience, customer service and speed.
arvostelut:
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10,0
Outstanding service
Plussat: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
arvostelut:
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10,0
Amazing Alamo customer associate
Plussat: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
arvostelut:
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7,2
Plussat: The staff was friendly.
Miinukset: The car smelled like cigarette smoke covered up by heavy perfume.
arvostelut:
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8,4
Plussat: Friendly and helpful staff. Not too much up selling at desk.
Miinukset: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
arvostelut:
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5,2
Miinukset: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
arvostelut:
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2,8
Plussat: There was nothing to like about this experience.
Miinukset: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
arvostelut:
-
2,0
Plussat: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
arvostelut:
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2,0
Cancelled flight
Miinukset: Cancelled flite, refused to refund
arvostelut:
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5,6
Overcharged me
Plussat: I like the rental I had no problem with the car at all
Miinukset: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
arvostelut:
