Rio de Janeiro hotellit lähellä Catedral Metropolitana de São Sebastião

Plussat: Very good location Safe Excellent breakfast buffet Complimentary on-site parking Friendly, helpful reception staff

Miinukset: Smelly hallway — bathroom/ drainage Elevators out of service

Plussat: TUDO.

Miinukset: DO NOT BOOK YOUR ROOM WITHOUT BREAKFAST. THIS WAS ONE OF MY BEST BREAKFASTS EVER. IF IT IS INCLUDED IN THE RESERVATION IT IS CHEAP. HOWEVER, TO PAY IN LOCO IT IS VERY EXPENSIVE.

Plussat: Staff, room size and breakfast

Miinukset: Bed not so comfortable and Internet quite poor.

Miinukset: The hotel charged me a very expensive breakfast and 10% of fee that was not listed on my booking. They blamed the BOOKING.COM. In fact, i felt deluded as I have booked the hotel for a certain price and when i got there the value was different and a way higher than I have expected. If i knew it I wouldn't be in this hotel and search for a different one that was more compatible with my budget. I don't intent to stay in this hotel again and I'm even considering to not use BOOKING.COM given it was misleading.

Plussat: Location was perfect and room was clean and quiet.

Miinukset: The food cost is too expensive. Room service was disapointing.

Plussat: The hotel is located in a regular neighbourhood; it was fun to step out of the hotel and run into Carioca's rather then tourists. Plenty of nice and affordable restaurants nearby. And the swimming pool on the roof is a nice refuge.

Plussat: Location location location. Double bed was enormous. Breakfast was excellent with choices for gluten free diet. They have car park and you don't have to worry about parking is, there is always someone to help you.

Plussat: The location of the hotel is a plus

Miinukset: The water leak coming from the above floor to my room 249

Plussat: One of the staff was good enough to allow us take a shower at the spa after we checked out earlier

Miinukset: I booked a double room to find myself in a twin room. Safe box was not working.

Plussat: The breakfast is delicious.

Miinukset: Getting to the hotel can take awhile. The street can get very busy.

Plussat: The hotel is an oasis in the midst of the chaos of a huge city. The rooms are spacious, the lighting excellent. I really liked the shower and bath amenities. The whole hotel was very clean and neat. The pool area looked very inviting. The staff are very polite and helpful.

Miinukset: We heard the neighbors partying all night long. We had to get up at 3AM for a flight, so it was totally disturbing.

Plussat: Equipments, emplacement, truly marvellous vila and pool

Miinukset: Staff was not very accomodant, and seemed annoyed at every question asked (while my numerous questions were mostly due to staff mistakes) there were several problems that affected our experience : we booked a room for three persons, yet the room was made for two (from the double bed to the two towels etc). When I asked where I would sleep they opened the sofa bed which was probably the worse bed I have ever slept in ! Not normal for such price in my opinion. Fortunately staff eventually changed our room after complaining. Also charged me more than normal price for a sandwich while I asked them not to put meat in it.. Which, if a mistake too, makes several mistakes for just a one night stay

Plussat: Large selection of food for breakfast, big comfortable beds, pool area very nice. The location at first seems a bit rough around the edges but after our first day we felt completely safe.

Miinukset: I have never experienced a slower check-in process!

Plussat: I have stayed in many hotels in Rio from budget to 5 star..Most fall in to two categories.Cheap but very basic with refurbs done Pre 1980 or supposed lux that are often nothing more than tarted up flea pits. Vila Gale is like an oasis of comfort and value. The hotel is divided in to two sections .A historic old school conversion and a new tower connected by a large central courtyard swimming pool. My suggestion is stay in the historic section. Rooms are well designed in both sections even though the colour scheme is a little bland. The property is located close to Lapa and the famous arches and a ten minute walk to the subway that can take you to downtown (Historic Centro)or to the beaches of Copacabana and Ipanema.This once dangerous area of Rio is now well policed and I did not witness any trouble but remember you are in Rio so keep your eyes open.Serious crime usually takes place in the favellas but do not display any signs of wealth. Breakfast is lovely ,excellent variety ,and good quality.

Miinukset: Breakfast staff are lovely and welcoming and make an effort to speak English The standard of reception staff is inconsistent. Some of the male staff are sometimes a little distant and incompetent.perhaps a little more training and better language skills. All staff need better training in regards to tourism. There is so much more to Rio than just the beaches ,sugar loaf mountain and Christ Redeemer as spectacular as they are

Plussat: I had a delux room , I asked for a room with view to the inside yard and I got ! It was really a nice exprience in this hotel ! Thr pool wa clean and you have every thing what you need ! Very nice and friendly staff! Perfect breakfast !

Miinukset: Every thing just perfect :)

Plussat: - Helpful staff: gave me a different room when internet was no working in the first, quick repairs - 15 min walking to the center or Escaderia Selaron - Great pool

Miinukset: - constant noise from next door

Plussat: Staff was nice and spoke well english. Hotel was super quiet.

Plussat: The pool was nice. It’s an oasis in the middle of hustle and bustle of Rio

Miinukset: A smile and attention to detail can go a million miles with customers. They need to do a better job of making the best first impression. The hotel needs to train all the staff for better customer service. They need to pay attention if they are waiting in front of them and need to not be on the phone every single ring. Guests have stuff to do and very busy so when they go to the concierge, pay attention to them. They also need to make sure every single room gets clean everyday. The only overnight stay that we did, they didn’t even bother cleaning the room at all. Not even an apology for the delay. They will give you some lame excuse that the cleaning lady had many rooms to clean. Sure the day gets busy, but when the customer bothered calling the concierge desk to clean the room, you better send the staff there ASAP. Customers does not have to call the concierge desk to get their rooms clean EVER! It irks me that they consider this hotel 4-5 stars. Yes, they have the amenities but they serve their customers like they’re staying in a hostel.

Plussat: Swiming pool Spa Room

Miinukset: No jam at breakfast

Plussat: Rooftop and restaurants

Miinukset: Gym - very small

Plussat: excellent location, very kind and attentive staff, we will return for sure!

Miinukset: In the first two days there was a strong smell of cigarette in the room, which was improving after... We have only that criticism..

Plussat: Decent locations

Miinukset: The front desk staff were horrendous, rude with attitude. Like it was a huge chore to help. The bar staff were so slow even when I was second in line. Took about 7 mins to make one of gin & tonic. Disastrous!!! The friendliest staff were the cleaners. No warning that the pool was having a refurb either.

Plussat: Good location, grubby and in need of maintenance for a so called 4 star hotel

Miinukset: The restaurant was terrible food, the waiter was very inexperienced didn’t ask how we wanted our meat cooked when it came it was like shoe leather, the room wasn’t very clean and I would called it an executive suite it just passed as large double. Being told that the swimming pool was closed a week before arriving wasn’t ideal when the hotel must of know that they were planning to close it well in advance to give the opportunity to rebook somewhere that had the facilities that you were paying for. Not even an apology was given, it seemed that once they took your money they couldn’t care less, no customer service at all

Plussat: Aamupala hyvä ja kauniit näköalat.

Miinukset: Hiukan vanhahko hotelli. Uima-allas hyvin pieni.Ja huone hyvin pieni.

Plussat: The Staff incredibly nice. Raquel, Alex, Alex the Front Desk agents shine, along with Housekeeping Staff to Restaurant Staff. Thank you All for making my staying experience so enjoyable.

Plussat: Geat views from hotel. Nice restaurants and good food

Miinukset: Rooms and corridors dark and not overly welcoming.p

Plussat: THE BREAKFAST WAS EXCELLENT

Miinukset: IT COULD BE MORE MODERN. TV WAS NOT WORKING, NO ADAPTER FOR INTERNATIONAL TRAVELERS, NO HELP FROM THE STAFF WITH LUGGAGES

Plussat: Easy in and out

Plussat: roof top restaurant and spectular view

Miinukset: toilet blocked but maintence were quick to fix

Plussat: The View from the rooftop where the breakfast is served is AMAZING! Excellent staff!

Miinukset: Wish the sheets for the beds were properly fitted for the bed size. Also would like To have the rooftop Pool heated.

Plussat: It’s not in the nicest neighborhood but it’s just the best value for your money. The breakfast was good, staff helpful and you can book some tours to see a bit of the city.

Plussat: Close to main attractions in Downtown.

Miinukset: It's close to main sightseeings but the region is not Nice. Dont walk out at night. Fitness need improvement. Weights needed.

Plussat: Nice rooms and rooftop view! Staff was very friendly. Good location, close to ‘Lapa’

Miinukset: The windows were very thin so even though our room was on the 13th floor we still heard a lot of street noise.

Plussat: I wish I could pay direct on my credit card on my booking and not at the hotel.

Miinukset: Most things I did like it.

Plussat: The staff was really kind and spoke good english, no portuguese was necessary. The breakfast had everything you could need and the roof top is ideal to chill after a long day in the streets of Rio. The room (including the bathroom) was clean at all times. I do not hesitate to recommend this hotel!

Plussat: Location and friendly, helpful staff

Miinukset: The noise from outside - very loud until 4am

Plussat: The staff were so lovely! Very polite and helpful. The breakfast was fantastic and the rooms clean and functioning at 101%

Miinukset: nothing! This place was comfortable and well worth the money

Plussat: breakfast is ok

Miinukset: I asked for a quiet room from the moment of the reservation and I received one where there was a continuous noise, probably from the ventilation system. We arrived at the hotel at 8 a.m. , could not check in and I had to wait until 1.30 p.m. on some totally uncomfortable chairs. Only after two days they put a sofa. The hotel is located in the center, but in an unsafe area, with many street people in the adjacent areas.

Plussat: The breakfast was wonderful,the staff were helpful and always friendly.keep up the good work and we really felt safe and cared for,it was a really wonderful stay and we appreciated all the help with booking of the tours, and directions to places we visited.

Miinukset: i am satisfied with the service and assistance,no complains

Plussat: Breakfast was good. Plenty of choices

Miinukset: Some rooms are nicer than the others. WiFi not reliable.

Plussat: I felt that the price was very fair for being Rio. The room and everything was very well kept. The staff was friendly, and the hotel is in a good location/proximity to many of the sites in Rio.