Rio de Janeiro hotellit Copacabana

Plussat: Cleanness

Plussat: Beautiful.

Miinukset: There is no bar or restaurant in the main building. Needs more.

Plussat: Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful ..

Miinukset: The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.

Plussat: Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.

Plussat: Starts with the amazing staff after that they do not leave early anything out. They even had guards at the beach to watch over you.

Miinukset: Nothing!

Plussat: we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-

Plussat: Menu has Beg items marked which is rare in South America

Plussat: 24hr room service free breakfast across the street from the beach fixed price car service helpful front desk quiet location no fee for currency exchange

Miinukset: the pool was smaller than expected the wi-fi was spotty at times someone on the cleaning staff used my bathroom and forgot to flush

Plussat: Very friendly/helpful staff. Great location.

Plussat: Rooms

Plussat: Great view from breakfast room / poolside. Rooftop staff nice. Good location.

Miinukset: Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.

Plussat: Location.

Miinukset: The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.

Plussat: Fantastic size of the rooms, great bathroom and incredible view. Swimming pool was great and the view again superb. Great access to the beach with complimentary chairs, umbrella and towels. Staff very polite and helpful. Breakfast fresh juices were delicious as we're the cakes.

Miinukset: Breakfast hot savoury food variety was limited but ok quality. Rooms and especially bathrooms needed extra attention to clenliness

Plussat: the location hospitality of staff

Miinukset: value for money is too high Gym not free poor internet connection in lobby. no free WiFi in rooms.

Plussat: Staff were polite and cooperative...one guy helped us a lot his name is Daniel at the reception. Location...at the beach and many shops are around Security for the hotel is good

Miinukset: Food at breakfast is boring where every day with the same dishes Facilities and furniture some of them are old Gym is small and has to pay in order to get inside Prices are high for accommodation and minibar no complementary water or coffee like similar 5 stars hotel no free Wi-Fi except at the lobby... late check out is expensive....

Plussat: Location and staff were great.

Miinukset: It’s way overdue for a remodel! :(

Plussat: Great accommodations, very good breakfast, and excellent location.

Miinukset: Front of hotel is right on the main avenue but didn't have enough space to pull in with our car to unload luggage and people.

Plussat: The staff was very courteous and the hotel was in s excellent location, near a couple of restaurants, convenience stores, and pharmacies.

Miinukset: I wish the rooms were a little bigger.

Plussat: Our stay was our first night and 3 weeks later, our last night in Rio de Janiero. Our experience was wonderful. The staff, especially Ana Paula, were friendly and helpful. The breakfast buffet was elegant and delicious. Easy walk to Copacabana Beach and numerous nice little restaurants. The rooftop patio & pool area is delightful. Finding out about the car service was so helpful, we used the driver three times. He was prompt and competent.

Miinukset: Noisy at times, both from other rooms & hallways, & from outside.

Miinukset: I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!

Plussat: The location worked well for us. We felt safe a few blocks off the main beach

Miinukset: The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.

Miinukset: Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems