Rio de Janeiro hotellit Copacabana

Plussat: Breakfast was amazing. We spent one night here and it was a wonderful moment

Plussat: The breakfast was of a very high standard, fantastic selection. Staff very friendly and professional. The rooms very comfortable too. Can’t fault this hotel

Miinukset: Nothing

Plussat: Rannassa hotellin omat tuolit ja varjot ja juomavettäkin.

Miinukset: Henkilöstöllä tyypillinen menneen maailman asenne. Sääntöjä, joissa ei asiakkaan osaa ollut ajateltu.

Plussat: Love the location and the cleanliness.. also the buffet breakfast had a lot of choices!!!

Miinukset: Our room was a little bit small!!

Plussat: Bed was quite nice :) This was my first trip there from Japan with more than a day flight, but bed could release my tiredness anyway. All the staff were also kindhearted and very welcomed us. It was really nice. Obligado.

Plussat: good

Miinukset: nothing

Plussat: Hotel staff went out of their way for me. They gave me a free upgrade to a beachfront room and allowed me a late checkout to accommodate my evening flight back to the US. Wifi excellent. Buffet breakfast was outstanding.

Miinukset: They need more vegetarian offerings on their menu.

Plussat: The location was amazing. The room was very clean. and the bed was comfortable. The quality of shampoos and body lotions and the toilet paper was good.

Miinukset: I stayed at this hotel for two nights from 20 to 22 September. The reception staff (and I would say the hotel management) are the problem! Based on my experience, they take the damned for their rooms granted, and as such they seem not to care much about the guests! When I checked in my room which was with "partial ocean view" (room 406), I became disappointed by the view. I went back to the reception and I paid 144 € more to upgrade my room to a full ocean view. The new upgraded room (403) was located in the fourth floor but the reception promised to provide me a room in a higher floor the day after. Sadly, the room 406 had running water problem (which was very noisy) in the bathroom (well, this can happen to any room and I understand). Then they offered me my very previous room (406) as the alternative, telling me that the rooms are fully booked (which cannot be true; hotels always keep some rooms -from different types- free as emergency backup)!! Yes, they wanted me to go to my previous room while I had already paid an extra 144 € to upgrade my room (that was ridiculous)! I felt they count on stupidity of guests!! When I sad NO, then they called me in one minute saying "you are lucky, we found a better room for you"! (oh my God, you did the magic in one minute? the rooms were fully booked for that day a minute ago!). But the new room was located in the third floor, which was one more floor down (remember they had promised me a higher floor room for the day after. They again promised a room in higher level floor for the day after. On Saturday, I checked with them and they basically said "sorry, no room is available"!! I paid a total of more than 563 € for two nights and my expectations were not realized. one more funny thing; my birthday was on 22nd of September. The reception (at the check in time) told me that they have a cake and a surprise for the guests who spend their birthdays in their hotel.

Plussat: The almond croissants were

Plussat: Unbelievable breakfast and launch choices, wow, they do crazy good Job there for sure! Good location on the copacobana, in general very good service.

Miinukset: I think for this time of the year is a bit overpriced, In all hotels where I visited, coffeee and tea are for free, here they charge you :(

Plussat: Amazing view from the rooftop pool ! Breakfast was exceptional with fresh products. Room was perfectly clean, modern and confortable. Location is perfect on Copacabana beach.

Plussat: Absolutely amazing hotel with friendly staff and fantastic facilities. The buffet breakfast was one of the best we have had and the rooftop pool and bar we loved. As a bonus, the hotel provides free towels, beach chairs and umbrellas for copacabana beach right across the road. Loved our stay here

Miinukset: Nothing

Plussat: Good location, friendly staff! Awesome breakfast! We had a good experience there! Staff extremely friendly and professional, they go above and beyond to make sure their guest are happy and satisfied! They will welcome you with a glass of sparkling wine! Such a nice touch!

Miinukset: The elevator is too small! Capacity is four people per time!

Plussat: The location is excellent with wonderful views over Copacabana Beach. Breakfast was also very good and the view from the 5th floor restaurant was better than expected! Staff were very polite and resolved any issues within minutes, they all spoke very good english.

Plussat: Localization, helpful and positively set personnel, pool on the roof with restaurant and fantastic view.

Miinukset: The additional bed provided to my daughter was very bad looking steel scratched paint sleeping device. She was laughing that she feels like on the arrest style bed.

Plussat: Directly on the beach, great views from the restaurant and rooftop bar. Amazing bar and restaurant staff like Carlos, Daniela, Brasiliano and Isaias. Great breakfast with fresh fruits, pão de queijo, seco and pastry every morning. Modern room and more space than what it looks like on photos. Good bed. Internet worked fine.

Miinukset: Sauna was broke or not working most of the time in the last floor. Same for the showers. Cleaning of the rooms was not too good, one day had to complain about dust on the floor and furnitures. AC system was crazy cold and the thermostat of the room only changes ventilation, nothing for the temperature. Had to get a cover because it was cold everyday. Room had a door to connect to the other room, I was hearing sometimes like people were inside our room (coughs, loud talking, bathroom noises). My room was facing the side a bit with some bars open until late, not too possible to sleep with open window. Some guests were unruly, playing music in their rooms, breakfast, pool and expanding over calm places like the rooftop area. Definitely was lacking a bit more of hotel control over guest behaviour.

Plussat: Very helpful and friendly staff. Outstanding breakfast buffet with gorgeous view! Very clean rooms. Great location to walk to the beach (hotel provides chairs, towels,etc.). Many nice restaurants in walking distance. Breathtaking bar on 20th floor. We felt always very safe!

Miinukset: Can't think of anything!

Plussat: Fantastic location in a good part of the beach, hotel with a front beach balcony was awesome.. staff were awesome and good English .. breakfast good.. The hotel have beach chairs and umbrella that you can use with staff looking after you on beach so property is save to go swimming.. Would definitely stay here again

Plussat: Modern hotel. It’s pristine clean. The building outside looks a little old but inside it’s actually quite cool. Nice balcony with the room. We had parcial sea view. Breakfast was served in an a room with amazing sea views! The rooftop is incredible. Very chic and again amazing views. The bar up there is outstanding. You can see the Cristo from there :) The tours the hotel offers are really good and great price. We’ve done two tours. A half day and a full day tour and they were great! The location is right opposite the beach and hotel provides flip-flops, towels and anything you need. We felt safe although we were alert at all times. Took our rings off and kept our phones in our bags. I would recommend! We enjoyed our stay!

Miinukset: The lifts are a nightmare. Long wait for the lifts and although it says 7 people max, there’s no way you fit more than 5 people. Very small and slow lifts. The pool is actually very very small- 90cm deep. We didn’t like that someone was coming to knock every single morning at bang on 9:30am to check the mini bar! That was stupid.

Plussat: Friendly staff, beautiful views from balconies,rooftop pool, and gym. Good food, reasonable prices, great bar service at pool.

Miinukset: The rooms were slightly disappointing, but still reasonably priced. Maid service may have skimped on certain things, but overall staff was very respectful and attentive (even if there were some language barriers).

Plussat: First of all I would like to compliment each and everyone of the staff we came into contact with, especially Carlos at breakfast, who quickly learned what it was we liked to drink and made every effort each morning to see we got it quickly and with the most pleasant aura each and every time. A big thank you to Max also at the beach, who tended to our every need each day with a smile upon arrival at the beach. Our room was beautiful and clean and was tended to by the lovely staff each time we requested it. It was kept in lovely order and was situated in on the 15th floor with the most spectacular view and our own private balcony (which by the way seems to be a luxury on Copacabana beach as 95% of the hotels there do not have beach front balconies which is quite shocking). The Breakfast was exceptional each morning with a great selection of meats fruits and hot food, except a couple of times when they got the scrambled eggs wrong but again that would be down to preference and the in house ATM on floor 4 was very handy when in need of quick cash. Overall i had an outstanding stay and experience and will now only ever stay at this hotel when in Copacabana. Thank you for a wonderful stay and cash well spent :) :) :)

Miinukset: There could have been more beach chairs.

Plussat: Rooftop is amazing and location Awesome breakfast

Miinukset: Bedroom style a bit old

Plussat: The property is in a really good location right on Copacabana beach. It was easy to be picked up to go on excursions. The rooftop pool was great, a bit small but there were 7 of us and we didn’t have problems getting a bed. The view from the rooftop was amazing, you can see Christ The redeemer and the mountains. Fantastic if you just want to chill by the pool. We had breakfast included, the food was nice but pretty much the same was served every morning. The rooms are a decent size and kept clean. The staff are lovely and friendly. Room services was good and the cocktails were great.

Miinukset: The rooms aren’t as modern as I thought they would be. Overall, the rooms were clean but they don’t provide daily clean glasses and cups, they just get washed in the bathroom sink. I asked for an iron 3 times and didn’t receive one. Luckily the other room we had were given an iron so I just used theirs. Apart from those things the stay was good and I would recommend staying here.

Plussat: Great location right on the beach. Daily cleaning.

Miinukset: The staff told me before I arrived that I could check in early for free if the room was available. It was available and they charged me early checkin fee anyway. The room was not that clean. If you walk barefoot you will feel sand. Bed was a bit too soft for my preference.

Plussat: Great breakfast buffet, accommodated a very early checkin after a long flight. Friendly staff and safe location.

Plussat: Great base! For business and leisure alike

Plussat: the room was great and the view as advertised, also the view from the pool area is beautiful. the staff were very helpful and friendly

Miinukset: breakfast should have a wide variety of food, fruits, and deserts. the elevators need maintenance.

Plussat: Upea kattoterassi ja hyvä aamiainen, erityisesti tuoreet hedelmät.

Plussat: The location

Miinukset: The restaurant is poor. They use the same food, on buffet, two days. The same soup or meat of the dinner are serve at next day. The elevator dont works well

Plussat: Clean, modern, good location and good service.

Miinukset: Pillows not very comfortable.

Miinukset: They asked me to pay the full price of the room again with half night price for late check out because my friend came to stay with me and was not registered.

Plussat: Excellent service and good location

Plussat: Excellent location! Stunning view from pool bar area. Nice rooms.

Miinukset: Air conditioning in room didn’t work well. Elevators need maintenance. Language barrier with staff is a challenge- not a lot of English understanding even...

Plussat: Halo full staff Breakfast View from roof top

Miinukset: No iron Horrible pillows

Plussat: I can evaluate the suite. Very large, confortable and with a superb view over Copacabana's beach. Breakfast also Is very variegate and good.

Miinukset: Maybe the temperature very low in the common part. But I see that is tipical in Rio use so much the air conditioned. :)

Plussat: Good location but nothing else

Miinukset: Rooms excessively noisy, need a remodeling, sheets were ripped and shower was no clean as well

Plussat: The staff were friendly, late check in. Good breakfast plenty of variety. Room was big and clean. No street noise from the 11 floor Good location, walking distance to cocobana beach. Felt safe walking around at night.

Miinukset: It does not have a gym and should not advertise it as such. It has 2 treadmills and 2 exercise bikes. Just say you have cardiovascular equipment. Lunch and dinner menu is over priced. Should have offered a free bottle of water in the room everday

Plussat: Good location, tasty breakfast, great value for price

Miinukset: Poor wifi, sligtly outdated facility

Plussat: Best staff ever! Very helpful and nice people answering all your needs quickly! Highly recommended!

Miinukset: The location the staff the breakfast everything was perfect

Plussat: This hotel is overpriced for the offering. I got a better hotel, closer to the beach, with more friendly staff and upgraded rooms for 2/3 the price. The rooms are old and mine smelled smokey.

Plussat: Very rich breakfast, large and clean room. Very helpful staff and also to park our car inside the structure.

Miinukset: Nothing.

Plussat: Good location, restaurants and groceries close by. 5 minutes walking distance to the beach Breakfast is good

Miinukset: Hotel is little bit old Staff chasing guests for tips

Plussat: I have been staying in this Hotel for many years. And I like very much indeed!

Plussat: Very Friendly staff. Location was good. Room cleaned thoroughly every morning. Some options for English speaking tv The pool area was well maintained and in a good position on the roof of the hotel.

Miinukset: The breakfast was bland and I felt there could have been more in terms of bacon etc and less of the bread. The bar not being open in the evening was particularly sad. The beds tended to give you back ache in the morning. They need to speak to Premier Inn!

Plussat: Freindly and helpful staff; large rooms, nice roof top pool

Miinukset: Terrible internet, dated in need of some renovation, lacked ambiance.

Plussat: Nice lobby Easy access to beach

Miinukset: Rooms dated but comfortable

Plussat: The rooftop pool was lovely. Efficient cleaning . The hotel is walking distance to beach (around 10minutes by foot).

Miinukset: The service was great, but communication is still a struggle for non-Portuguese speaking guests. This was a common experience in Rio though and not exclusive of the hotel Merlin.

Plussat: Pool and rooftop bar nice staff very friendly and helpful. Clean big rooms

Miinukset: Hotel slightly dated