Rio de Janeiro hotellit lähellä Parque das Ruinas

Plussat: The hotel is an oasis in the midst of the chaos of a huge city. The rooms are spacious, the lighting excellent. I really liked the shower and bath amenities. The whole hotel was very clean and neat. The pool area looked very inviting. The staff are very polite and helpful.

Miinukset: We heard the neighbors partying all night long. We had to get up at 3AM for a flight, so it was totally disturbing.

Plussat: I loved the swimming pool and large amount of pool loungers. I was in a great room in the old section of the hotel, which was amazing. The breakfasts are really good and there was even bubbly available.

Miinukset: The location is not the best but it has improved from my previous trip a year ago. The bar was never open even over weekends

Plussat: The pool The kindness of the employees

Miinukset: No windows or aération in the bathroom

Plussat: Breakfast was fabulous! Room was well sized and nice. Pool was great and staff were friendly.

Miinukset: This may have been only applicable during Rio Carnival but we were required to pay for the room in advance via Cielo (Brazilian banking company) or our booking would be cancelled. As someone who has experience internet fraud previously and was not familiar with cielo this made me feel very uncomfortable.

Plussat: The hotel experience is very nice, you have a nice pool to cool off, a great breakfast and generally it was everything that i expected.

Miinukset: And the only downside was a moment with the staff, i mean we had a small issue with our reservation and it took a bit longer that needed to fix it. But totally forgivable !

Plussat: Clean, spacious rooms and good facilities

Miinukset: Understaffed and slow level of service

Plussat: Courteous and kind staff. Beautiful and well maintained grounds and swimming pool, with relaxing music in the background. Beautiful and welcoming lobby. The female breakfast chef (the one who prepares tapioca pancakes and omelettes)

Miinukset: Frontline Staff were polite and kind, however I was hoping that the hotel management team (catering and reception) would be more forthcoming, after I advised them that my holiday companion caught a tummy bug on his first day at the hotel, most probably caused by the liquid yoghurt displayed in jars, in the breakfast buffet. My friend was ill for 3 days, and had to stay in the hotel room all day the first 2 days. He became unwell with severe diarrhea soon after he had breakfast at the hotel. The first day, the room did not get cleaned (just the bathroom), although i had asked reception staff and the housekeepers to clean it. I am surprised that for a hotel of that standard, reception and catering senior staff did not take the matter more seriously. The language barrier was also problematic, as most staff only speak Portuguese. The furnishing and bathrooms need a makeover as it is getting quite old. The grounds and swimming pool are stunning and well maintained. However, the deckchairs need replacing, as again, they look quite old. The restaurant is spacious, very clean, well decorated and has wide bay windows leading to the patio and swimming pool. The hotel is well located, being in the heart of Lapa district, right by the aquaduct and a few minutes away from the old town and Selaron stairs. Being so close to Lapa hippie district, there is a sharp contrast between the opulence of the hotel and the blatant poverty, derelict and filthy local area. There are many homeless and deprived men and women in the neighbourhood, which can shock tourists who are not used to this or those who don't expect this kind of scenes right by their holiday place. I personally did not mind so much, as for me, mingling with the locals is also part of discovering a city/country. I would have given Vila Galé a 8/10 mark if they had dealt with my friend's experience more proactively. Because of our experience, I would only give it a 6/10 mark.

Plussat: I like the hotel and its atmosphere. It is well guarded as the area is a little busy but once inside you forget this quickly. The food was excellent, breakfast and lunch buffet offered many choices and were very tasty.

Miinukset: My room was on the ground floor near the pool and I was disappointed that I didn't have real glass windows. There are only wooden shutters and curtains. So I didn't feel safe opening them at all as that would have enabled anyone to enter my room. It also allowed bugs in.

Plussat: Staff spoke great English Pool was clean Great value for money Breakfast was nice and simple Bed was comfy Lots of restaurants near by and uber eats delivers here

Miinukset: No English channels on the TV and wifi was spotty at times

Plussat: The location of the hotel was convenient.

Miinukset: We stayed in a triple room - the room wasn't cleaned properly, the phone didn't work well and we woke up the air conditioner spraying water all over the walls and bed someone was sleeping on. After reporting this to the staff, they said they would move us but didn't hear back for 3 hours after we had a full itinerary for that day. After complaining to the reception, they said we would have a room ready upon our return - after getting back the room was no longer available and it was explained the staff hadn't communicated when changing shifts. We were forced to sleep in the room with the faulty air conditioner and the cleaning team just put the beds together as a solution which was terrible. The next morning we were told again they would move us and had to wait for a few hours before being moved into a more basic room on the top floor. The whole experience of interacting with the staff was horrendous, we almost tried to find another hotel for the remaining days but was finding it challenging. We weren't offered any free or discounted stay - instead was just met with the same disrespect we had experienced the entire stay.

Plussat: Comfortable beds, good breakfast, good location.

Plussat: Great classic hotel. Clean rooms. Good air conditioning. Parking. Great view from the window. Unfortunately, we fell into the period of the coronavirus and were unable to get a full breakfast; instead, they brought several sets of fruits, juice, and sandwiches to our room.

Plussat: Staff is really helpful!

Miinukset: The pool bar could be better, but still ok.

Plussat: am out.

Miinukset: 2 sockets over 6 working. in bathroom only. no table. no chair. tv broken. trash from previous occupants still in. no refill of shampoo container. in short: typical brasilian standars: sloppy and negligent.

Plussat: It was great value for money. It has a good location with a great restaurant a few steps away. There is also a good supermarket very close to Hotel.

Plussat: I felt that the price was very fair for being Rio. The room and everything was very well kept. The staff was friendly, and the hotel is in a good location/proximity to many of the sites in Rio.

Plussat: Location and the breakfast!!

Plussat: Nothing

Plussat: It was located in the center of the city near the cathedral and bus/metro stops. It also had a very good breakfast buffet included with the price. Excellent restaurant 'Salsa' across the street.

Miinukset: Asked for non-smoking - smell of cigarettes throughout hotel. Dirty room. AC would not shut off except by pulling plug.

Plussat: Nise size double room for one person and it was an easy location to reach and then walk in to town.

Miinukset: I had dsome difficulty due to the daytimme staff not speaking English. My own fault I guess. It was also a bit noisy as the walls seemed thin.

Plussat: It was a pleasure to have staff at Reception that tried their best to speak English as best they could. They were extremely helpful. Raul was the lie of the group!! The Buffet breafast was quite good. A nice selection of fresh fruit which we are not receiving at the present hotel we are staying at in Buenos Aires now. It would be nice to have something other than wieners served with teh scrambled eggs. Perhaps Bacon or Pancakes would be more substatntial. Calgary, Alberta Canada.

Miinukset: I would suggest that they change their Mattresses and pillows to be something other than very hard rubber. The bed was most uncomfortable. Perhaps try some mattress that are being sold in one of the business on the same street as the Hotel Granada. Your website indicated that use of the internet was free to individuals staying on the premises, when in fact we were charged $2.00 for each 10 minute period we used. Calgary Alberta

Plussat: location centrally close to sambadromo,price

Miinukset: staff dont speak english,problematic area by night(deserted),

Plussat: We did not like the hotel

Miinukset: The location in the old centre of Rio was not good, not safe to walk in the streets (drug trafficking)

Plussat: good central location - close to many bars and Rio's Catedral. However can be scary at night.

Plussat: The staff were very helpful, and the receptionist spoke good english

Plussat: Staff was very friendly and courteous . They really showed how amicable Brazilians are . Blessed them

Miinukset: Some staff won’t understand English or Spanish . But they manage well

Plussat: Brunch is good!

Miinukset: Doing laundry is expensive.

Plussat: location was very good, in a lively and beautiful street, felt very safe, rooms were good, room was good! Breakfast had a lot a fresh fruits which was great and also a great choice of other things.

Miinukset: English from the employees could be better (only very basic), asked for advise what to do in the city and didnt really get recommendatiosn (only for the tours they are selling). Rooftop bar closes at 11pm (or even some minutes earlier). The "warm" food served at breakfast was not really warm anymore - they could prepare a bit less from everything but more often so it's fresher (eggs, pancakes)

Plussat: The breakfast was excellent- so much choice! The rooms were clean and spacious and the bathroom also had a huge shower. The swimming pool area was nice and had an amazing view of Christ the redeemer.

Plussat: Location was great. Breakfast ok but not entirely suited to English tastes. Hotel was clean, well staffed and suited our requirements. Would recommend and visit again

Miinukset: Breakfast for English tastes...there was a lot of variety but much not to our tastes.

Plussat: Great value for money

Miinukset: Staff was absolutely Lost and messed with my reservation.

Plussat: The service was friendly and accommodating. The pool was beautiful and the entire hotel was clean.

Plussat: The staff are friendly and helpful and provided excellent customer service.

Miinukset: The internet is expensive and considering the price for the hotel room is high, internet should have been free.

Plussat: Staff very friendly and helpful. Excellent location in a safe area. Easy access to metro and all major attractions.

Plussat: staff very friendly, & always willing to help out. cleanliness of rooms very good. complimentary check out until 18:00 was a plus point.

Miinukset: I was over-charged for an extra bed I requested, but hotel were unwilling or unable to repay this to me. This I found very strange! Of course, if I owed them money it would be no problem for them to debit my card. I was treated as if this over-charge was my fault (in fact it was the fault of either booking.com or the hotels own reservations dept.)

Plussat: Superior rooms are worth the little bit extra. Very clean and modern. Helpful staff.

Plussat: Hotel staff was very helpful. Breakfirst was god

Miinukset: My room was very small, but I was very happy to get any room as I was really late. TV was not working but it did not matter to me.

Plussat: Visiting

Plussat: Situated in a wonderful neighborhood; metro is around the corner connecting Catete with downtown and Copacabana. The hotel itself has everything a traveler need.

Miinukset: Everything was perfect

Plussat: The staff was very friendly, they even opened the breakfast for me half an hour earlier than normal because I had to leave so early!

Miinukset: I had clearly booked a smoking room on booking.com, but apparently that information had not reached them.Also, booking.com stated this hotel was the closest hotel to the international Galeao airport, but it was really not close (45 minutes drive).

Plussat: Qver all facilities

Miinukset: Little English spoken.

Plussat: We were very happy with this hotel!!

Plussat: Good location

Miinukset: No coffee tea making in room

Plussat: Location, friendly staff, secure parking spaces, rich breakfast buffet, comfortable rooms with air conditioning, good shower.

Miinukset: No sockets to charge smartphone beside the bed, but this is minor.

Plussat: I really enjoyed my stay. I was here during Carnaval and the location could not have been better. So close to the Sambódrom and close to the rest of the city’s action. Close to the central subway that allowed me to visit the neighboring cities with ease. The staff was super friendly and helpful.

Plussat: Reasonabal hotel.Staff were helpful.

Miinukset: Not a good location if you are on holiday.£20-25 round trip in a cab to Copacabana or Ipenema.Rooms were a bit gloomy.

Plussat: The staff were friendly and helpful.

Miinukset: Nothing to complain.

Plussat: Room was large, bed was huge. We only stayed for one night and the hotel was fine for that but more of a business hotel than a holiday hotel I think.

Miinukset: Bed was on the hard side.

Miinukset: I found a cockroach in the room, walking on my suitcase!

Plussat: central location for business purposes

Miinukset: front desk staff might just try to be a bit happier, they gave me a correct service but the level of friendliness could be higher

Plussat: The rooms were very clean and equipped with cable, the pool terrace was very pleasant and the staff were very friendly. It was a good option during carnaval time because it was close to the sambadrome and it was less expensive than staying in Copacabana or Ipanema.

Miinukset: The staff could have been better informed about events during Carnaval. Everyone was very frieldy and I understand that because the hotel in downtown, it probably usually only services business people outside carnaval time, but we wanted to see some other sights in the city and they were not always well informed. They could also offer a wider range of tours.

Plussat: I enjoyed the moments using the facilities and comodities inside the rom and building.

Miinukset: I suggest the menu can be changed every day..and more natural juice can be served there

Miinukset: the room was ok but there were some work in progress on the facade. For this reason, the view from the room was not so nice

Miinukset: Toilets had uncomfortable square seats, and both I used were blocked - pretty shoddy design. The buffet dinner was over-priced and under-quality - not good value at all. A few days after making the online booking, I received an email to say my credit card had not been accepted, so I supplied a new card. Yet the very next day the initial card was charged, which made me very wary of a double charge as I cannot check the 2nd card online. This is very shoddy by both the hotel and your website.

Plussat: Roof top pool, very clean, brilliant breakfast.

Miinukset: Expensive Internet, blocked toilet.

Plussat: Reception most helpful allowing an earlier check in time & check out time... most kind & very much appreciated, overall excellent facilities, very good breakfast & nice roof top, would recommend.

Plussat: I loved the view, the pool, the breakfast.

Miinukset: The house keeping came very late, and somedays they wouldnt clean the Room if you didnt call and ask them.. sometimes the ladies from House keeping would come inside the Room without knocking on the door.

Plussat: Good location, close to Lapa, and Rio commercial center

Miinukset: Unfortunately, due to corona virus situation, swimming pool (very small) and sauna were closed

Plussat: Great view from the rooftop, nice clean rooms and good location! Very good breakfast!

Miinukset: The batteries for the lock of my room door had to be changed after I complained 3 times. One friend of mine brought some travel documents to my room which I had to sign (took 15mins) and one of the reception guys wanted to charge room for 2 persons. I thought this was unacceptable and the manager solved out the thing next day. Generally most of the staff very friendly! Hotel recommended! Nice pool upstairs (unfortunately closed during my visit due to Covid)

Plussat: The price and location were great. The breakfast was not amazing but it is good value for money. The staff was friendly and helpful. The covid-19 pandemic measures were sufficient.

Miinukset: The room seemed and smelled clean, but I found hairs on the duvet and the towels. There was also used toiled paper in the toilet.

Plussat: Rauhallinen ja hiljainen vaikka oli täynnä . Kun heräsin jo klo 5.30 ja istuin aulassa jotten herättänyt kavereita ......tuli 4 miestä baarista ilman mitään häiriötä

Miinukset: Kaikki oli Ok

Plussat: Everything was good. Location in the business area, close to Lapa district

Plussat: location

Miinukset: The tv in the room es locked in a panel which makes the remote control not to work properly. Also the check in process looked a little desorganized, but it was carnival though so I understand.

Plussat: view from roof was lovely

Miinukset: pool being filled with water

Plussat: It's location, close to the airport.

Miinukset: The appearance in reception room. Old air conditioner in the bed room

Plussat: Location is very good, but near a very run down area full of homeless doing drugs and more. Horrible.

Miinukset: Shower dirty, toilet dirty, poor cleanliness in general.

Plussat: Acomodações.

Miinukset: Confirmações de reserva.

Plussat: Staff is very friendly and ready to help. Location is awesome. Santos Dumont airport is literally on the corner.

Miinukset: The check in can take ages. We got there very late. There were a queue of around 7 guest. All the bureaucrat procedures for check in takes really long. Really it's not a staff fault. The place should work to put in place a more quick and efficient system.

Plussat: good WIFI-connection, near to entertainment area Lapa breakfast was okay

Miinukset: furniture in room a bit old. We got only three towels for 2 persons. Had dirty towels and linen. One day our room was even not cleaned. Staff not very helpful - we were told to get clean towels and linen - but nothing happened (twice). Service offered at all was not 4-star-standard. We have been there during carnaval-week. I hope they offer better service during the rest of the year.

Plussat: The Location is OK, The bed comfort is OK for the price. And the breakfast is OK.

Miinukset: The room was dirt, the lift is broked, the service room never come when you need, the bathroom is so dirt with mosquitos everywhere, they don´t clean the room alright. So, there are best choices near from there to choose instead.

Plussat: The room and bathroom ware mouldy