Rio de Janeiro hotellit lähellä Parque das Ruinas

Plussat: Very good location Safe Excellent breakfast buffet Complimentary on-site parking Friendly, helpful reception staff

Miinukset: Smelly hallway — bathroom/ drainage Elevators out of service

Plussat: TUDO.

Miinukset: DO NOT BOOK YOUR ROOM WITHOUT BREAKFAST. THIS WAS ONE OF MY BEST BREAKFASTS EVER. IF IT IS INCLUDED IN THE RESERVATION IT IS CHEAP. HOWEVER, TO PAY IN LOCO IT IS VERY EXPENSIVE.

Plussat: Staff, room size and breakfast

Miinukset: Bed not so comfortable and Internet quite poor.

Plussat: The location, its very clean, the lobby bar and its bar man Wallace very kind and helpful guy

Miinukset: The pool bar is good but with less variability of drinks. They should have more varieties of gin and provide snacks

Miinukset: The hotel charged me a very expensive breakfast and 10% of fee that was not listed on my booking. They blamed the BOOKING.COM. In fact, i felt deluded as I have booked the hotel for a certain price and when i got there the value was different and a way higher than I have expected. If i knew it I wouldn't be in this hotel and search for a different one that was more compatible with my budget. I don't intent to stay in this hotel again and I'm even considering to not use BOOKING.COM given it was misleading.

Plussat: The hotel is located in a regular neighbourhood; it was fun to step out of the hotel and run into Carioca's rather then tourists. Plenty of nice and affordable restaurants nearby. And the swimming pool on the roof is a nice refuge.

Plussat: Location location location. Double bed was enormous. Breakfast was excellent with choices for gluten free diet. They have car park and you don't have to worry about parking is, there is always someone to help you.

Plussat: The location of the hotel is a plus

Miinukset: The water leak coming from the above floor to my room 249

Plussat: One of the staff was good enough to allow us take a shower at the spa after we checked out earlier

Miinukset: I booked a double room to find myself in a twin room. Safe box was not working.

Plussat: The hotel is an oasis in the midst of the chaos of a huge city. The rooms are spacious, the lighting excellent. I really liked the shower and bath amenities. The whole hotel was very clean and neat. The pool area looked very inviting. The staff are very polite and helpful.

Miinukset: We heard the neighbors partying all night long. We had to get up at 3AM for a flight, so it was totally disturbing.

Plussat: Equipments, emplacement, truly marvellous vila and pool

Miinukset: Staff was not very accomodant, and seemed annoyed at every question asked (while my numerous questions were mostly due to staff mistakes) there were several problems that affected our experience : we booked a room for three persons, yet the room was made for two (from the double bed to the two towels etc). When I asked where I would sleep they opened the sofa bed which was probably the worse bed I have ever slept in ! Not normal for such price in my opinion. Fortunately staff eventually changed our room after complaining. Also charged me more than normal price for a sandwich while I asked them not to put meat in it.. Which, if a mistake too, makes several mistakes for just a one night stay

Plussat: Large selection of food for breakfast, big comfortable beds, pool area very nice. The location at first seems a bit rough around the edges but after our first day we felt completely safe.

Miinukset: I have never experienced a slower check-in process!

Plussat: I have stayed in many hotels in Rio from budget to 5 star..Most fall in to two categories.Cheap but very basic with refurbs done Pre 1980 or supposed lux that are often nothing more than tarted up flea pits. Vila Gale is like an oasis of comfort and value. The hotel is divided in to two sections .A historic old school conversion and a new tower connected by a large central courtyard swimming pool. My suggestion is stay in the historic section. Rooms are well designed in both sections even though the colour scheme is a little bland. The property is located close to Lapa and the famous arches and a ten minute walk to the subway that can take you to downtown (Historic Centro)or to the beaches of Copacabana and Ipanema.This once dangerous area of Rio is now well policed and I did not witness any trouble but remember you are in Rio so keep your eyes open.Serious crime usually takes place in the favellas but do not display any signs of wealth. Breakfast is lovely ,excellent variety ,and good quality.

Miinukset: Breakfast staff are lovely and welcoming and make an effort to speak English The standard of reception staff is inconsistent. Some of the male staff are sometimes a little distant and incompetent.perhaps a little more training and better language skills. All staff need better training in regards to tourism. There is so much more to Rio than just the beaches ,sugar loaf mountain and Christ Redeemer as spectacular as they are

Plussat: I had a delux room , I asked for a room with view to the inside yard and I got ! It was really a nice exprience in this hotel ! Thr pool wa clean and you have every thing what you need ! Very nice and friendly staff! Perfect breakfast !

Miinukset: Every thing just perfect :)

Plussat: - Helpful staff: gave me a different room when internet was no working in the first, quick repairs - 15 min walking to the center or Escaderia Selaron - Great pool

Miinukset: - constant noise from next door

Plussat: Good location and hotel facilities. Staff were very helpful when approached. Good breakfast buffet available.

Miinukset: No kettle or iron in rooms, lack of English skills. Could be better setup for tourists and provide more proactive information about Lapa, Rio and what is happening in and around town.

Plussat: Staff was nice and spoke well english. Hotel was super quiet.

Plussat: The pool was nice. It’s an oasis in the middle of hustle and bustle of Rio

Miinukset: A smile and attention to detail can go a million miles with customers. They need to do a better job of making the best first impression. The hotel needs to train all the staff for better customer service. They need to pay attention if they are waiting in front of them and need to not be on the phone every single ring. Guests have stuff to do and very busy so when they go to the concierge, pay attention to them. They also need to make sure every single room gets clean everyday. The only overnight stay that we did, they didn’t even bother cleaning the room at all. Not even an apology for the delay. They will give you some lame excuse that the cleaning lady had many rooms to clean. Sure the day gets busy, but when the customer bothered calling the concierge desk to clean the room, you better send the staff there ASAP. Customers does not have to call the concierge desk to get their rooms clean EVER! It irks me that they consider this hotel 4-5 stars. Yes, they have the amenities but they serve their customers like they’re staying in a hostel.

Plussat: the location and over all structure.

Miinukset: the hotel was full for Rock n Rio but this was expected so they should be better prepared. breakfast was terrible, everything was gone, no reposition, really really bad. I've been here before and it was always a pleasure. this time I wonder if I'm ever going back. Bed shits were dirty, itchy, had SAND on them. I had to call in the middle of the night for them to be replaced. renovations on the floor with staff working at almost MIDNIGHT.

Plussat: Rooftop and restaurants

Miinukset: Gym - very small

Plussat: excellent location, very kind and attentive staff, we will return for sure!

Miinukset: In the first two days there was a strong smell of cigarette in the room, which was improving after... We have only that criticism..

Plussat: Location

Miinukset: Cleaning and noise

Plussat: Decent locations

Miinukset: The front desk staff were horrendous, rude with attitude. Like it was a huge chore to help. The bar staff were so slow even when I was second in line. Took about 7 mins to make one of gin & tonic. Disastrous!!! The friendliest staff were the cleaners. No warning that the pool was having a refurb either.

Plussat: Good location, grubby and in need of maintenance for a so called 4 star hotel

Miinukset: The restaurant was terrible food, the waiter was very inexperienced didn’t ask how we wanted our meat cooked when it came it was like shoe leather, the room wasn’t very clean and I would called it an executive suite it just passed as large double. Being told that the swimming pool was closed a week before arriving wasn’t ideal when the hotel must of know that they were planning to close it well in advance to give the opportunity to rebook somewhere that had the facilities that you were paying for. Not even an apology was given, it seemed that once they took your money they couldn’t care less, no customer service at all

Plussat: Aamupala hyvä ja kauniit näköalat.

Miinukset: Hiukan vanhahko hotelli. Uima-allas hyvin pieni.Ja huone hyvin pieni.

Plussat: The Staff incredibly nice. Raquel, Alex, Alex the Front Desk agents shine, along with Housekeeping Staff to Restaurant Staff. Thank you All for making my staying experience so enjoyable.

Plussat: Geat views from hotel. Nice restaurants and good food

Miinukset: Rooms and corridors dark and not overly welcoming.p

Plussat: Easy in and out

Plussat: The View from the rooftop where the breakfast is served is AMAZING! Excellent staff!

Miinukset: Wish the sheets for the beds were properly fitted for the bed size. Also would like To have the rooftop Pool heated.

Plussat: It was clean

Miinukset: The hotel is very different from the pictures on booking, the room was old and a bit dodgy, the bed was also old and quite thin. Not even close to a four stars hotel and even farther from what the pictures makes it looks like. I don't recommend.

Plussat: Nothing really. The room was dirty and the staff not very polite.

Miinukset: Dirty Bathroom and the sheets with blood. 0 Cleanness

Plussat: It's 10 min walking distance from Lapa.

Miinukset: No kettle in the room. Overpriced due to carnival period.

Plussat: Great, polite and helpful staff/concierge team. Rooms were well kept and ac worked well. The breakfast served complimentary was always freshly prepared and above satisfactory. The choice and variety of the delicious buffet was a pleasant surprise. Overall our stay was pleasant.

Miinukset: I maybe crying over spilled milk here but the location wasn’t the best as a tourist. Thankfully I had a car rental throughout my stay and the hotels onsite car park with valet parking was wonderful however for those who may want a hotel we’re they can travel out with ease to various locations then this hotel may not be in the best location. The surrounding area does not see many tourists as much and therefore does not have much to invite the tourists to feel comfortable.

Plussat: The room we stayed in was gigantic and very beautiful, breakfast was not bad.

Miinukset: The staff was quite rude, always looking up to you and seemed bothered by every request or question. Our room card didn't work half of the times, location is quite bad: plenty of homeless people sleeping in front of the hotel and the general feeling of the area is of a quite dangerous place. It was ok because we didn't expect much, but I wouldn't honestly go back.

Plussat: Great friendly and helpful staff Clean comfortable room Excellent selection for breakfast. Great location for Sambadrome, local eating and drinking places and buses.

Miinukset: Internet was problematic in room.

Plussat: Decent sized comfortable bed & room at a very good price. Nice bathroom with a powerful shower.

Miinukset: Older guy on reception couldn't find my booking and told me I shouldn't have used booking.com.

Plussat: Location and premises.

Miinukset: When I arrived the garbage bin in the room had not been cleaned. The A/C was terribly weak. The restaurant service was bad.

Miinukset: First evening we had a meal in the restaurant my partner had salmon fillet and it wasn’t cooked in the middle since then he spent the rest of the due ration of the holiday in bed 8 days and we fly home today . It’s been so upsetting what should have been our first holiday together to turn out like this . So please if your having salmon please make sure it’s cooked properly.

Plussat: Good location, easy check in. Traveling with family or on business, this would be a good option

Miinukset: Breakfast could have been more variety