Rio de Janeiro hotellit Centro

Plussat: Really nice hotel with a nice pool and a bar at the pool. The staff was polite

Miinukset: Checkout and checkin was really slow. They tried to add a service fee even though booking.com said it was included. They should inform before about the fee. But they removed it after I asked what it was.

Plussat: Spacious rooms.

Miinukset: Gym is very small and not well equipped.

Plussat: Lovely pool area and nice staff at the pool bar.

Miinukset: We queued for an hour to check in and our room wasn’t ready until 3pm, which is fine , reception had taken a copy of my passport and I filled out all the information for check in. We were told to come back at 3pm to collect our key. I went back to reception at 3 and the queue was 15 people long, so I went away again and returned at 4pm, big queue again! I spoke to a really lady on reception and said I have come to collect my key and she said I need to join the end of the queue which I did for 10 minutes with nothing Moving so I went back to her and told her I’ll already checked in and just need my key! She was not happy and went away out of sight and sent someone else out to speak to me who said I must go to the end of the queue! I refused and asked for my key again! He disappeared and then sent out someone else! I finally got someone to give me the key but obviously by this time I wasn’t happy, everyone in the queue were getting very frustrated with the check in process, I’ve never seen anything Like it, all the staff on reception were miserable and moody the same as the frustrated guests! Apart from a poor man who had just started that day and still had a smile on his face! The rooms on booking,com look lovely with the old style but there is a big block of plain modern rooms which we were put in, nice basic room like a premier inn! But not what we thought we had booked, we like to stay in traditional style places. We checked out at 4am in the morning so we were the only ones checking out and the bill had buffets, taxes, water(things that we didn’t have) and that took 15 minutes to check out, god knows how long it would of took if there had been other people there! Would never use this hotel again because of this terrible experience!

Plussat: The hotel is an oasis in the midst of the chaos of a huge city. The rooms are spacious, the lighting excellent. I really liked the shower and bath amenities. The whole hotel was very clean and neat. The pool area looked very inviting. The staff are very polite and helpful.

Miinukset: We heard the neighbors partying all night long. We had to get up at 3AM for a flight, so it was totally disturbing.

Plussat: This is a great hotel, but it is not a 5 star hotel and that is a good thing ! It still has personality, its little Brazilian in attitude, things sometimes happen slowly and the staff don't always understand you first time (But im speaking English in a portrugese speaking country so consider that my problem not there's! Go for a superior room if you can its a little etc but much nicer than the newer "apartments" your air conditioning may be a little flaky, it may take a while to checkin. But its well worth it, is great value for money, great location and the swimming pool is open till 10, and a lovely way to chill after the heat of the day! Ive stayed in this hotel every time I need a hotel near papa or am going out centrally. Its not perfect, but its very good and great value, great location, for lapa, safe and secure !

Miinukset: Check in can be slow, some rooms have flaky air-conditioning, but I cant really find much to complain about at this price !

Plussat: Nice and big breakfast, lots of everything to choose. The hotel itself is lovely, like a little oasis in the middle of the city. Walking distance to the famous stair Escadaria Selaron and the train through Santa Teresa. Would definitively come here again, wish we had a couple more days at this place.

Plussat: We use this hotel, when we are going out for the night in the Party District. On this occasion we are travelling with our two 6 months olds and their nanny. If you are a family with children then the best rooms are 20 to 32 on the ground floor! And right by the pool. Get 30 and 32 are opposite each oner as are all the equal numbers! Most rooms have a single sofa bed, so thats useful for families. This hotel has a lot of character and is the perfect location and normally great value for money. I highly recommend it.

Miinukset: Check Ibn can be a bit slow, and service can be slow, but thats normal and not a major problem at all.

Plussat: Very pleasant place.

Miinukset: - price not including taxes, nor 10% service... - arrived early to get a well located room, and clear check-in process without having to queue, staff OK, but when I came back at normal check-in time to get my room with pool view, it wasn't available, and the one I had only been available at 16:00 !

Plussat: Good location, we could even walk to places we wanted to visit. Very good breakfast. Helpful stuff.

Miinukset: everything was ok

Plussat: the staff, location and breakfasts. It is a clean and comfortable hotel. The staff is friendly and helpful. We walked from the hotel to join the walking tour at the meeting place. We took a bus from a nearby bus stand to Copacabana beach. Able to get taxis or Uber. We ate at a restaurant close by. There are other restaurants to choose to eat.

Plussat: The attention

Miinukset: Location

Plussat: Take a look at the Mercure Hotel In Sao Paulo and get some tips on how to better run the hotel. The infrastructure is there improve upon it.

Miinukset: This is a badly run hotel, the entrance is constantly dirty, the front desk are not the most helpful and do not tell you how the rooms work and what the lights outside the rooms stand for. We stayed they for 4 or 5 days and the room was only cleaned once on the first day. I as a guest had to sweep and make the bed. We had to call for towels. The towels have a funny smell.. The pool is a far from the pics displayed. The water smells and the side walls of the pool are dirty. The bar at the pool is run with a cooler box with limited stuff in it. SAD.. We can not leave our homes with swimming pools and bathrooms for mediocre services like the Granada Hotel. Who ever rated this hotel 8.5 should be stripped of their title.. DO NOT RECOMMEND THIS HOTEL TO ANYONE.

Plussat: Bed was comfortable. Clean bathroom. Good spread for breakfast & decent location.

Miinukset: Language barrier when checking in but managed to get through the experience without too much hassle.

Plussat: Large, clean rooms. Big beds. Delicious and varied breakfast. Friendly staff. Good gym and pool on the roof top. Wonderful!

Miinukset: Nothing!

Plussat: I felt that the price was very fair for being Rio. The room and everything was very well kept. The staff was friendly, and the hotel is in a good location/proximity to many of the sites in Rio.

Plussat: A lot! The room, the beds, the pool, the aircon, the safe, most things. This is definetely the best hotel in this category in Lapa. I have stayed for 25 days here in 2019, and will come back for sure next time I'm in Rio.

Miinukset: They don't get everything right, but all in all excellent value for money. That the light is not on at times in the stairway up to the pool.

Plussat: Location

Miinukset: Perfect

Plussat: Location..

Miinukset: Swimmingpool..

Plussat: Is good very clean, the building it has been renovated. I like the inside.

Miinukset: The neighborhood is not very nice.

Plussat: We had a great time at Arosa Rio Hotel. We were there for the New Year’s Eve and the our last day was the 31 December. The staff kept our luggages until the 1st January and allowed us to get ready for the NYE although we didn’t have a room anymore. Our room was very clean and the bed comfortable. The hotel is well located and is closed to Santa Teresa, one of the coolest neighbourhood in Rio de Janeiro.

Plussat: The room we stayed in was gigantic and very beautiful, breakfast was not bad.

Miinukset: The staff was quite rude, always looking up to you and seemed bothered by every request or question. Our room card didn't work half of the times, location is quite bad: plenty of homeless people sleeping in front of the hotel and the general feeling of the area is of a quite dangerous place. It was ok because we didn't expect much, but I wouldn't honestly go back.

Plussat: Nothing

Miinukset: Description was very different from reality - no big pool, breakfast horrible.

Plussat: The hotel is in the city center close to everything, although the neighborhood may seem unsafe, it isn't. The room was super clean, the bed really confortable and the receptionists always ready to help. The breakfast offered lots of choice (cereals, bread, cakes, coffee, tea, juice, milk, eggs, fruit, etc) so that everyone can be satisfied.

Plussat: Location. Restaurant was not bad. And the play area for kids.

Miinukset: We've been to other Novotel hotels around the world. This one was the worst one. Service is not on a level of a 4* hotel. Staff in general careless. Not clean in the room (There was dust and rubbish under the bed: corks from wine bottles, plastic, etc...) Broken door lock... Worn out furniture...

Plussat: Very convenient, walking distance from SDU airport

Miinukset: The old A/C was not working

Plussat: We love the room, bathroom, beds and breakfast.

Miinukset: Our room was not ready at our arrival, with 2 kids timing is everything. We did not get an apology. We got a silly recommendation to accept a room with no space for the kids instead. A 4 star hotel cannot afford to have staff like this. The bar lady would not attend to us, she was on the phone for 10min. This all happened at our arrival, I guess first impression wasn't the strong point. Later all went great and staff was helpful and good. We like the room, bathroom and beds. Breakfast was excellent.

Plussat: Property is ok, although below expectations when compared to other Novotel facilities I have been to.... External facilities are ok. Rooms clearly need renovation, and although we specifically identified the room for 2 adults and 2 kids, the sofa bed was not ready for the kids. Housekeeping definitely needs improvement...But the worst of all is the valet. Rude attendants, and very expensive.

Miinukset: Worst service ever by far is the valet parking. Extremely overpriced (BRL$42/day) and the staff was consistently rude (lazy, not willing to help, don’t come to you - you have to take the keys over to them, etc)