Rio de Janeiro hotellit Centro

Plussat: One of the staff was good enough to allow us take a shower at the spa after we checked out earlier

Miinukset: I booked a double room to find myself in a twin room. Safe box was not working.

Plussat: The hotel is an oasis in the midst of the chaos of a huge city. The rooms are spacious, the lighting excellent. I really liked the shower and bath amenities. The whole hotel was very clean and neat. The pool area looked very inviting. The staff are very polite and helpful.

Miinukset: We heard the neighbors partying all night long. We had to get up at 3AM for a flight, so it was totally disturbing.

Plussat: Equipments, emplacement, truly marvellous vila and pool

Miinukset: Staff was not very accomodant, and seemed annoyed at every question asked (while my numerous questions were mostly due to staff mistakes) there were several problems that affected our experience : we booked a room for three persons, yet the room was made for two (from the double bed to the two towels etc). When I asked where I would sleep they opened the sofa bed which was probably the worse bed I have ever slept in ! Not normal for such price in my opinion. Fortunately staff eventually changed our room after complaining. Also charged me more than normal price for a sandwich while I asked them not to put meat in it.. Which, if a mistake too, makes several mistakes for just a one night stay

Plussat: Large selection of food for breakfast, big comfortable beds, pool area very nice. The location at first seems a bit rough around the edges but after our first day we felt completely safe.

Miinukset: I have never experienced a slower check-in process!

Plussat: I have stayed in many hotels in Rio from budget to 5 star..Most fall in to two categories.Cheap but very basic with refurbs done Pre 1980 or supposed lux that are often nothing more than tarted up flea pits. Vila Gale is like an oasis of comfort and value. The hotel is divided in to two sections .A historic old school conversion and a new tower connected by a large central courtyard swimming pool. My suggestion is stay in the historic section. Rooms are well designed in both sections even though the colour scheme is a little bland. The property is located close to Lapa and the famous arches and a ten minute walk to the subway that can take you to downtown (Historic Centro)or to the beaches of Copacabana and Ipanema.This once dangerous area of Rio is now well policed and I did not witness any trouble but remember you are in Rio so keep your eyes open.Serious crime usually takes place in the favellas but do not display any signs of wealth. Breakfast is lovely ,excellent variety ,and good quality.

Miinukset: Breakfast staff are lovely and welcoming and make an effort to speak English The standard of reception staff is inconsistent. Some of the male staff are sometimes a little distant and incompetent.perhaps a little more training and better language skills. All staff need better training in regards to tourism. There is so much more to Rio than just the beaches ,sugar loaf mountain and Christ Redeemer as spectacular as they are

Plussat: I had a delux room , I asked for a room with view to the inside yard and I got ! It was really a nice exprience in this hotel ! Thr pool wa clean and you have every thing what you need ! Very nice and friendly staff! Perfect breakfast !

Miinukset: Every thing just perfect :)

Plussat: - Helpful staff: gave me a different room when internet was no working in the first, quick repairs - 15 min walking to the center or Escaderia Selaron - Great pool

Miinukset: - constant noise from next door

Plussat: Good location and hotel facilities. Staff were very helpful when approached. Good breakfast buffet available.

Miinukset: No kettle or iron in rooms, lack of English skills. Could be better setup for tourists and provide more proactive information about Lapa, Rio and what is happening in and around town.

Plussat: Staff was nice and spoke well english. Hotel was super quiet.

Plussat: The pool was nice. It’s an oasis in the middle of hustle and bustle of Rio

Miinukset: A smile and attention to detail can go a million miles with customers. They need to do a better job of making the best first impression. The hotel needs to train all the staff for better customer service. They need to pay attention if they are waiting in front of them and need to not be on the phone every single ring. Guests have stuff to do and very busy so when they go to the concierge, pay attention to them. They also need to make sure every single room gets clean everyday. The only overnight stay that we did, they didn’t even bother cleaning the room at all. Not even an apology for the delay. They will give you some lame excuse that the cleaning lady had many rooms to clean. Sure the day gets busy, but when the customer bothered calling the concierge desk to clean the room, you better send the staff there ASAP. Customers does not have to call the concierge desk to get their rooms clean EVER! It irks me that they consider this hotel 4-5 stars. Yes, they have the amenities but they serve their customers like they’re staying in a hostel.

Plussat: Is closer to the airport and some beaches, so a Uber ride is very cheap

Miinukset: Must be cautious when walking around at night

Plussat: I arrived 5:30 am and staff help me to look for 1 days tour while I could leave my baggage and enjoyed using hotel internet computer during waiting for 9 am tour

Plussat: Comfortable and good value

Miinukset: Could be better giving information when you arrive e.g. tourist map, how to access WiFi

Plussat: reasonable price

Miinukset: no service transportation from airport to hotel and vice versa. Breakfast were ok but same menu everyday. No complimentary water in the room.

Plussat: The location was great. The rooms are clean and the size of the room is acceptable. The breakfast was great. There are lots of local restaurants and bars around the hotel. Stuffs on the lobby very helpfull.

Plussat: modern rooms, comfortable beds, good breakfast buffet, good safety, well located - in Lapa but not close to the party streets.

Plussat: Clean hotel with pleasant reception staff. Value for money Breakfast was excellent, plenty of fruit, good coffee and pastries. Room was of a good size with plenty of hot water

Miinukset: The area, no swimming pool and no tour desk. The gym was small with limited equipment but functional.

Plussat: Clean, safe and comfortable

Miinukset: When you’re on some lower floors, you hear a lot from outside.

Plussat: Great breakfast, great room, worderful shower and the location is good.

Miinukset: In the morning they knock loud at your door offering the laundry service. That was pretty annoying since you want to sleep quietly.

Plussat: - very nice staff, the ones at the reception speak also very good english - clean and comfy rooms( awesome beds) - has a gym and restaurant within - location is good, near to a lot of bars and clubs, and also to the Arcos da Lapa and the Selaron Stairs; may look a little bit unsafe but don't wear flashy clothes/things and you should be more than safe

Miinukset: - there is a construction site just on the other side of the street, it can be a bit loud during the day with the windows open - breakfast could be just a bit more diverse

Plussat: Perfect location, very helpful and nice staff

Plussat: Good and big breakfest. Clean nice room. Very helpful and nice receptionist, chambermaid and other personal. Thank you very much, we are satisfied!

Plussat: Great pool. Location awesome

Miinukset: Didn't let me relax by the pool on check out. Breakfast average.

Plussat: To tired to notice anything good

Miinukset: The noise from the street is horrendous. Consider yourself lucky if you get 3 hours sleep between the bar opposite closing and the traffic starting. Outdated rooms.

Plussat: Location

Miinukset: Very noisy air conditioning and very uncomfortable bed

Plussat: Very good location. Nice rooftop terrace. Smiling and helpful staff.

Miinukset: Small rooms.

Plussat: Just like in the photos. Good breakfast, friendly staff

Plussat: The hotel itself is rather basic, but the rooftop pool gives it an extra star! Staff were always friendly and welcoming and when Sergio was on duty, he was always helpful and willing to help out with information on the local area etc.

Miinukset: Breakfast room is a little cramped with a bad layout, but the breakfast itself was very nice.

Plussat: The place in Rio

Miinukset: The noise of thé street

Plussat: Friendly and helpful staff, comfortable room, good breakfast, overall good value for money.

Miinukset: As I stay 8 nights I would prefer a little bit variety in the buffet, but generally was good according to the price. Lift was very busy when hotel was full.

Plussat: Eggs were scrambled, moist, and cooked just right

Miinukset: One sourpuss on front desk at check-in. Otherwise staff were great.

Plussat: The location was really good.

Miinukset: Except the location, there is nothing to like for the Hotel. The personels dont speak English too much. I stayed at here for 2 days despite I have 3 days booking. My roomkey has broken twice. They changed the key twice. İnternet Connection was too slow. also there is no couch in the room. Towels were not clean. They wanted to charge for visitor. I m not suggesting you to choose this Hotel

Plussat: I liked when it was time to leave:

Miinukset: Just be kind to yourself and DO NOT stay there.

Plussat: It s in the center of lapa,amazing breackfast the staff is great

Plussat: Nice Staff who speak english well! clean rooms! Very good breakfast ! nice lobby ! right in the middle of lappa which is very good for night life :)

Miinukset: The bathroom was not really what you expect from a 4 star hotel ! The mirror was hanging from wall (room 1107 ) with a piece of wire, which I found also dangerous and the bathroom Curtain was old and not that clean!

Plussat: Great location, great breakfast, comfortable and clean.

Plussat: Excelente localização na Lapa

Miinukset: Região meio ruim para crianças,

Plussat: Staff were very friendly and helpful, the pool had great views, reasonable price and convenient location

Miinukset: Nothing

Plussat: The stuff is great. They are helping as much as they can.

Miinukset: The noise from the street, but the location is so hot... It located in a rush place, so it goes both sides.