Rio de Janeiro hotellit Jacarepaguá

Miinukset: The air conditioning in my room used to stop working during the night. The problem was apparently solved in the third night but happened again in the fourth night. I woke up several times because of the heat caused by the lack of aircon

Plussat: I am very disappointed by the Hilton hotel policy of early check in. I am member still I had to buy one night before I check in on Tuesday, the January 14th 2020. I never expected and experience such miss management, very disappointed.

Miinukset: Nothing

Plussat: This was quite likely the best hotel experience of my life. A superb hotel in every way.

Miinukset: No, this is a superb hotel.

Plussat: Service

Plussat: Room +friendly staff

Miinukset: A little far from airport but it makes up for in friendly staff

Plussat: clean room, staff and pool

Miinukset: none

Plussat: Incredibly clean, new and modern decoration! Amazing staff and very good breakfast!

Miinukset: My only problem was dinner at the hotel was absolutely dreadful, despite the excellent breakfast. You better off eating at the shopping mall which is walking distance from the hotel, literally just crossing the road.

Plussat: Very friendly from the doorman to the room attendant

Plussat: I enjoyed the bartenders. They were very nice and helpful. My husband and I loved Calton.

Miinukset: The only thing I didn't like is the check in time on one website stated something completely different then the real check in time. Granted that might not be the hotel fault but I think accommodations should've been made a little better.

Plussat: The staff was extraordinarily helpful and friendly throughout our stay -almost to a person. Management and the front desk were efficient and helpful. Definitely a 5 - star experience! I would definitely recommend this hotel

Miinukset: Location , its far from the beach although they do have a shuttle to the beach and the beach is fun

Plussat: All around 5-star experience.

Miinukset: No

Plussat: Hotel nicely decorated. Rooms comfortable and nicely decorated as well. Up to 5 stars hotel standards in terms of size and amenities.

Miinukset: Dear Hilton staff, you need to be realistic and not to try to cut costs on simple things that are available usually in all hotels not only 5 stars. Free bottle of waters are not available in the room. What a joke! How much does it cost for Hilton and you keep your customers happy. Also, no mantle of bath available in the room; No sleepers and kettle to make up free tea. Nespresso machine is available but you have to pay for coffee. Dear Management at Hilton, be aware all top end 5 stars hotels (and you're supposed to be part of it) provide free nespresso coffee in the rooms refilled once a day. Towels need to be urgently changed: in nrmal circumstances when they star being torn, they need to be replaced and not offered to customers. Toothbrush not available. For 2 people in the room, we had one shampoo/conditioner/ shower gel. Location is far from everything, need a car therefore we booked a private driver for the day. Beach is around 6kms far but free shuttle available. The hotel is right next to a shopping mall and the area overall is not bad. Would not advise though to walk at night as everywhere in Brazil. Hilton still needs improvements. Had similar comments few years back in Paris. Here you go for basic stuff missing in the rooms. what a shame! You're not selling much the brand.

Plussat: Nice staff and good facilities

Miinukset: The sofa is too old and not clean

Plussat: Near to the mall

Miinukset: They need a creditcard as booking Fees. But once i check out . It never been clear as i paid cash for everything .

Plussat: Hotel accommodations are good.

Miinukset: . I do not like the location, but there is a shopping near.

Plussat: Location Service Price

Miinukset: all was ok

Plussat: It was a great hotel for a good price. The water in the pool was AMAZING And breakfast was amazing!

Miinukset: Not enough chairs at the pool