Autonvuokraukset Rochester Greater Rochester Intl lentokenttä

Plussat: The sales agent was accommodating.

Miinukset: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.

unorganized

Plussat: Car was clean, at least.

Miinukset: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.

We were refused the rental because we didn't have a credit card

Miinukset: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.

Miinukset: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.

no organizado

Plussat: El coche estaba limpio, al menos.

Miinukset: Una línea ridículamente larga con un empleado que aparentemente trabaja en el mostrador para tres diferentes compañías de alquiler de coches. Estuvo en fila durante 20 minutos antes de ser servido (en parte porque toda la gente de prioridad súper especial consigue cortar en línea), y para entonces era después de medianoche. El empleado nos dice: La computadora dice que usted estaba alquilando el coche ayer, no hoy. EE.UU.: "Cuando llegamos a la cola, fue ayer." ¿Nunca había trabajado el turno tardío? Consejo profesional: La gente en los aviones que llegan a las 11:30 pm a veces todavía están de pie en su línea a medianoche. El empleado tardó 10 minutos en poner la cabeza alrededor del hecho de que esperábamos estar en camino antes de la medianoche y terminar el alquiler. El traslado de vuelta también fue un lío, con todas las plazas de aparcamiento llenas y nadie para dirigir a la gente a donde ir. Y el coche era incómodo. Estoy en el lado corto, y no había manera de ajustar el asiento cómodamente para que tuviera apoyo de espalda sin el apoyapiés de la pala que me incomoda la cabeza hacia adelante, incluso con una chaqueta enrollada detrás de mí para compensar.

Miinukset: No tenía la mini furgoneta que ordené. ¡Me ofrecieron un pasajero de 12! Alguien dejó un Ford Explorer en Budget justo después de que empecé a cambiar a Hertz. Lo conseguí por el mismo precio que la reserva original. ¡el tipo de la recepción fue realmente bueno con mi enojo! Limpiaparabrisas: Somos pobres. Recogida en el aeropuerto de Rochester. El sitio web tiene que dejar claro que tienes que ir a la zona de bagge del aeropuerto para recoger el coche. Estaba buscando o mostrador de registro en Brooks ave para recoger el coche.