Hotellit lähellä
Scotiabank Arena,
Toronto

Miinukset: The seat was squeaking all the time

Miinukset: Got delayed

Miinukset: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Miinukset: Flight delayed 2 hours. Wifi/entertainment wouldn't connect.

Plussat: On time. Good entertainment.

Miinukset: No free food, limited beverage service, pushy crew.

Miinukset: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Plussat: Everything was on time, crew was professional, flight was really pleasant

Miinukset: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Miinukset: Warm bus for the transfer from one plane to the next

Plussat: Everything. Flying First class is the only way to fly

Plussat: Nice crew.

Miinukset: We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.

Miinukset: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.

Plussat: Nothing.

Miinukset: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.

Plussat: Nothing I want my money back they didn’t let us Board our Kiev flight and we are stuck in Kiev and had to purchase an entirely new flight.

Miinukset: They airline could let us board our flight.

Miinukset: The seats are non-comfortable; no complimentary water;

Plussat: Crew was professional. Seat was not comfortable

Miinukset: More space

Plussat: It was an easy and seemless process.

Miinukset: The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc