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Plussat: Staff is so welcoming! Room service menu (and actual food) is amazing. I never have a bad experience at The King Eddy!

Plussat: Fabulous location for us -- we were heading to a concert at the Sony Centre. Great selection of restaurants nearby. Helpful staff. We especially appreciated being able to store our luggage while we explored Toronto after checking out.

Plussat: Wonderful old world historic hotel right downtown. Lovely experience.

Plussat: I love this hotel. It's close to everything, it's clean, and everyone is very professional. The rooms were large and the beds were so comfortable.

Plussat: Great location

Plussat: Location and helpful staff and how clean everything was

Miinukset: No

Plussat: Nothing.

Miinukset: Your provider (Cancelon) failed to provide us a hotel room.

Miinukset: Friendly staff, clean rooms, comfortable bed and great location

Plussat: I was upgraded by the front desk into a King suite room. It was beautiful. Great service by all staff.

Miinukset: No pool.

Plussat: Quiet, comfortable and convenient.

Miinukset: No swimming pool.

Plussat: Nice comfortable king bed.

Miinukset: A/C a little noisy

Plussat: Check in was a breeze, big room with a big comfortable bed, modern amenities, and easy to get to/from the train station and other local attractions. Very friendly staff.

Miinukset: I don't really have any gripes, so I'll say softer toilet paper. This was honestly the only thing that stood out as less than excellent to me.

Plussat: Staff was very friendly. Room was nice and quiet.

Miinukset: This hotel is very expensive for sure.

Plussat: We got a fantastic price through booking.com. We would not have been able to afford this hotel otherwise. When the receptionist saw that we had a baby, she upgraded us to a larger room which was nice!

Miinukset: The Internet was pricy and hard to hook up. We needed an attendant to look at it but it still didn't work until late into the evening. They didn't charge us though, so it worked out in the end.

Plussat: The rooms were very big, clean and in great shape. The location is great, right down town.

Plussat: The room we stayed in large and spacious but extremely outdated.

Miinukset: The bang for the buck factor. For the price, we were expecting our room to be ultra modern but that wasn't the case at all. The room's fictures, especially in the bathroom, were straight from the 70's!!

Plussat: Excellent location - clean - efficient - good food - would come back again - good upgrade - not the cheapest.

Plussat: service was excellent

Miinukset: beds and pillows were not comfortable, my neck is still very, very sore!!!

Plussat: Good location, perfect and spacious room, happy with the facilities

Miinukset: Bit unpersonal

Plussat: Proximity to attractions

Plussat: location and friendly staff

Miinukset: I was extremely unimpressed with how the hotel staff handled their over booking rooms and for our "trouble" we were given two cots in subsitution for a queen size bed.

Plussat: Staff and location

Miinukset: Price of food/beverage

Plussat: Staff were extremely professional and approachable. The hotel was in a great location.

Miinukset: Our room was small and the walls were thin. The joining room was very loud.

Plussat: The swimming pool

Miinukset: Nothing at all

Plussat: Location in the entertainment district

Miinukset: Problems with the plumbing in the room and we were not told that the pool and hot tub were closed. When we spoke to staff they dismissed our concerns

Plussat: Location, staff and amenities were top notch; a real feeling of class staying at the Fairmont Royal York. We were in the city for a concert at the Scotiabank Arena and we couldn't have asked for a better location.

Plussat: Staff was amazing: friendly and courteous.

Miinukset: It was really warm in the bedrooms, even with the air conditioning on.

Plussat: Location is perfect. Beautiful hotel.

Plussat: The check out person was friendly and polite and the hotel itself was beautiful.

Miinukset: The check in gentlemen was a bit rude and didn’t smile. Super awkward.

Plussat: I was there 65 years ago on our first family vacation at age 5. Several times since. It is still a magical place, great location. So many fun places and restaurants close by. The staff was 5 Star, so personal. Looking forward to returning again....

Miinukset: There should be dress code. Blue jeans and men wearing baseball cap at the bar is not cool.

Plussat: Besides the convenient downtown location the hotel's history and class was comforting knowing you were in a place where they know how to run a hotel. I loved the beautiful, real, forsythia flower decorations especially at the entrances. Loved the pool.

Miinukset: Too many stairs at the entrances. Needs more ramps or escalators.

Plussat: Difficult to identify any one thing - everything was extraordinary!

Miinukset: The normal rates are a little too high

Plussat: Great location.

Miinukset: Nothing

Plussat: Location is great. Didn't have meals there but heard good reports.

Miinukset: Bottom (fitted sheet) didn't fit the mattress and kept coming off.

Plussat: Classic hotel, close to the train station and all of downtown. As always atreat to be a guest.

Plussat: Location. Easy access to subway and buses.Good restaurant in the hotel and plenty of good restaurants locally.

Miinukset: Can feel rather impersonal.

Plussat: We stayed at The Royal York nine years ago so it was so good to see that it was still a delightful place to stay. From our arrival everyone was extremely helpful and friendly and we were so pleased to see Alina in the York Station Bar after all these years....like meeting up with an old friend and her Martinis are amazing! Wish we could have stayed longer and looking forward to the next time. Thank you.

Miinukset: Didn't make it in time for breakfast on our last day, our fault wanted to get the packing done and by then the deli-bakery did not have much selection. It was 10.30am. Not much of a complaint is it? PS Haven't looked at your guest reviews on website.

Plussat: The staff are far superior to any other hotel starting with the most important dept. The doormen & valets. 100% friendly, professional & helpful!

Miinukset: Nothing

Plussat: Centrally located, ability to get around downtown underground directly from the hotel,security

Miinukset: Room was quite small, for the price would expect a few other in room items to be included like water bottles, robes and slippers, news paper

Plussat: The facility was clean. The service was very good. The food was excellent. The room was ready early. The parking garage was convenient.

Plussat: The staff were very efficient, the room was clean and well designed and the beds were amazingly comfortable! We also really liked the express checkout option which made catching a flight much less harried.

Miinukset: No, I would definetely return.

Plussat: Promptness of the staff, concierge was very helpful

Plussat: Location (Toronto downtown)

Miinukset: Noisy air conditioning; No light in the wardrobe room (one bulb missing, the other burnt; I had to ask them to fix the problem).

Plussat: The view and the decor

Miinukset: The fact that I was supposed to have a balcony

Plussat: Location

Miinukset: Carpets need cleaned or replaced

Plussat: Amazing staff. Free upgraded room. Surprised us with a bottle of champagne and desserts for our anniversary.

Miinukset: Pillows are too soft

Plussat: The staff was always kind and helpful. We felt welcome our entire stay no matter the hour. The rooms were clean and comfortable. The hotel is in the perfect spot close to everything. I also really enjoyed the breakfast buffet. I miss those croissants!

Miinukset: We stayed on the top floor and I kept hearing tapping and clicks which I believe were from pipes or HVAC. Not a huge deal but kept me awake sometimes because I'm a light sleeper. Just something to know

Plussat: Centrally located, excellent service, very big room.

Miinukset: No.

Plussat: Perfect location in downtown Toronto. Lots and amenities in and around the hotel

Miinukset: Bathrooms are a little dated.

Plussat: Aamiainen oli oikein hyvä. Auton pysäköinti todella helppoa. Huone oli mukava (12.krs). Hotelli on keskustassa ja kaikkialle on lyhyt matka, kävellenkin. Jäähalli ja baisball hallit aivan vieressä. Myös näköala torni vieressä.

Plussat: Everything

Miinukset: Nothing

Plussat: BEST VIEW EVER ! THE CN TOWER WAS PINK AND BLUE ! AMAZING HOTEL AND STAFF ! 10/10

Plussat: location

Miinukset: over officious staff

Plussat: The bed was very, very comfortable

Miinukset: No

Plussat: Staff was friendly and professional.

Plussat: Ease and comfort checking in and out. Facilities are fantastic!

Plussat: I enjoyed the quality of the room, th ebed was especially comfortable.

Miinukset: the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.

Plussat: Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500.

Miinukset: Nothing

Plussat: their rooms are very clean. their lobby's workers are very kindly.

Miinukset: their restrant's workers have a poke face.

Plussat: best value, great location, upscale, would stay nowhere else in downtown Toronto

Miinukset: price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38

Plussat: Friendliness of staff, good breakfast, excellent room.

Plussat: The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.

Plussat: The service and styling is spot-on, generous room size and appointments that made the price good value

Plussat: Friendly staff, value for money and very clean

Miinukset: Nothing not to like

Plussat: Roof top hot tub was an experience I couldn’t have even expected. It was amazing

Plussat: The hotel was beautiful. The rooms were large and clean.

Miinukset: Parking was an extra fee each night. Breakfast was not included.

Plussat: Good looking place. Good facilities.

Miinukset: Poor location. Some minor annoyances such as the room literature having the incorrect times that breakfast was served.

Plussat: n/a

Miinukset: breakfast wasn’t included

Plussat: Hotel was in a good location for our needs, but room was quite tired.

Plussat: The hot tubs on the roof and the salt water pool and the hours open and close we great

Miinukset: No

Plussat: Staff

Plussat: Great amenities Beautiful room

Miinukset: The rooms are very outdated. The location is not in a good area. Definitely not 4 star.

Plussat: Luxury rooms, five star restaurant, close to our downtown activities

Miinukset: Nothing

Plussat: Nothing much to say it is bad bad stay

Miinukset: Poor reception . Poor rooms. Internet is slowwwwww TV is boring It is OVER RATED HOTEL

Plussat: The Grand Hotel has an old-school charm that you simply can't get at newer hotels. Whatever glam it may lack is made up for with great amenities, a delicious hotel restaurant, and kind and helpful staff. We would definitely recommend!

Miinukset: The only downside to the Grand is the city that has grown up around it. The location is unfortunately surrounded by construction, but this seems to be the new normal in Toronto. We heard no noise from our room, and the location is still very convenient.

Plussat: Delightful , personal and everything included in a reasonable price

Miinukset: Front steps - the entry doesn't do justice to the hotel inside

Plussat: Love the laminate flooring instead of carpet. staff very friendly. breakfast buffet awesome. size of room was terrific.

Miinukset: Pool area much too warm!!!

Plussat: Hard wood floors

Miinukset: Nothing

Plussat: The room was very cozy and comfy. Loved the little kitchen!!! Close to downtown core!

Plussat: I loved the rooftop hot-tubs in the evening the view over the city was outstanding. The rooms are very clean, I liked that there was no carpeting and that the bedding was all white...It was a fabulous stay.

Plussat: Suuri huone, hienot aulatilat. Uima-allasosasto kaunis ja kuntosali suuri.

Miinukset: Osa kun kuntosalin laitteista kaipaisi huoltoa.

Plussat: Ikkunasta avautuvasta näköalasta, kattoterassista porealataineen, uima-allas ostaston hienostuneista puitteista, ravintolan erinomaiseta palvelusta ja ruoan hinta laatu suhde oli todella kohdallaan ja aamiainen oli myös erinomainen.

Miinukset: Ei ole mitään moitittavaa,

Plussat: Hotellista lyhyt kävelymatka keskustaan ja raitiovaunulle. Hotelli siisti ja huone tilava ja maisemat ylimmistä kerroksista sekä erityisesti kattoterassilta kaupunkiin hyvät.

Plussat: Huoneet olivat siistejä ja hotellin sijainti hyvä. Tosin hotellin ympäristö ei houkuttele iltakävelylle. Muuten saimme kyllä vastinetta rahalle.

Plussat: the hotel was clean and comfortable the food was excellent and the staff friendly and helpful

Miinukset: we were woken up on the day of our departure at 7.45 i beleive the checkout time is 11 but as we had forgotten to put the do not disturb sign on the door, although the complimentary newspaper was still there, maybe it was our fault but a lie in would of been nice

Plussat: Very friendly & courteous staff. Beautiful room with 2 flat screen hd TV's & kitchenette.

Miinukset: Not enough parking spots for the volume of customers.

Miinukset: I stayed at this hotel 4 yrs ago & the standard appears to have slipped. First impressions are everything & to be met by weeds on the bottom step & litter all over the steps ( I don't mean leaves/petals) is not what I would have expected from an otherwise great hotel.

Plussat: Location

Miinukset: Booked with breakfast but restaurant closed. Staff, quite unfriendly, told me to reach out to booking.com. Room smelled strange, air conditioning could not be switched of so slept very bad because of ventilation noise.

Plussat: There was no breakfast and the shower water was barely warm

Miinukset: Water could have been warmer

Plussat: Fantastic room and amenities!

Miinukset: Construction ongoing nearby with high cranes. Not the best view.

Plussat: Excellent location in downtown Toronto. Deluxe King Suite was quite spacious.

Plussat: Friendly staff and clean room.

Miinukset: I had to run water for 1 hr to get warm water... but my room was changed, so it was fine

Plussat: Nothing!

Miinukset: I booked this place on booking.com. I needed to go for my surgery. Than I went to this hotel last night. I told the staff at the lobby that I will use my nephews credit card. I put my nephew on the phone to provide his credit card. The staff told me: you have no credit card? I will cancel your reservation. Get your stuff out of the hotel right now or I will call the security, the police. The staff threatened me just because I had no credit card! I went to many hotels before, I could just leave a deposit or ask my family member to provide with their cards. I have never been humiliated and threatened like this by a hotel staff in my entire life, and I have been in a lot of hotels!!!! I wasnt even finished talking to my nephew, the staff tells me: I said get your stuff put of the hotel right now, leave right now!!!! Even if I get a card soon, I would never ever go hack to this hotel ever again! They're really crazy and dangerous people!

Plussat: travelling in the COVID times has many disadvantages, but this in not the fault of the horel. the staff was friendly

Miinukset: there was no AC in the common areas

Plussat: Muuten kaikin puolin mukava.

Miinukset: Työmaa lähellä. Kuuluu meteliä aamuisin.

Plussat: Location, friendly staff at the desk, the option to hold our luggage after check out until it was time to go to the train station. The restaurant and bar were clean and service was good too.

Miinukset: The rooms did not have enough appropriate lighting and no full length mirror for dressing.

Plussat: Everything

Miinukset: Nothing

Plussat: Cleanliness and staff

Miinukset: Nothing bad, just wished it was closer to Eaton Centre (less walking :) We are retired couple, watching our budget.

Plussat: Cleanliness

Miinukset: Room is too cramped

Plussat: the bed

Miinukset: no newspaper

Plussat: location in Down Town Toronto, near of the action

Plussat: The receptionists, the conscierge, the front door staff and all the staff in the restaurants and the bar were very helpful and friendly. We never had to wait for a taxi and when we return to Toronto we will stay in the Metropolitan.

Miinukset: Nothing!

Plussat: We like the fact that it was close to most of the theaters and the Eaton center, the staff was very helpful, and the breakfast was very good as well.

Miinukset: No complaints with the hotel, just not a lot of bars with live entertainment that I could find for 50 year old people.

Miinukset: They are charging service fee of 8 CAD per day. It is pretty unusal and not transparent at all, that you have to pay it in the first place and what is this charge for!!!!

Plussat: Erinomainen sijainti kaikkien varteenotettavien palvelujen läheisyydessä. jos näiltä etäisyyksiltä ei jaksa kävellä, niin syy löytyy todennäköisesti peilistä.

Miinukset: Tupakansavun haju "savuttomassa" huoneessa. liian kovaääninen ilmastointi sekä auttamatta ajastaan jäljessä oleva televisiolähetysten vastaanotin

Plussat: Close to down town

Miinukset: -The ramp along side the walkway into the bar area. The area should be marked to indicated a different level. The room had the smell of cigarette smoke eventhough it listed as a non smoking room.

Plussat: It was in heart of downtown. could easily walk to explore city. I used pool facilities few times. Free internet was available in the lobby. staff were very helpful and polite.

Miinukset: i was assigned a smelly room with dirty carpet on arrival. however when i asked, they changed my room the day after. the parking was small, difficult to drive in and availability was not guaranteed.

Plussat: It was the best hotel I'd ever stayed at!

Plussat: Great location for a week-end stay.The porters were most helpful. Clean room.

Miinukset: The checking in time was a bit late (2-3pm) after a long international trip but it was great to have access to the Spa area to freshen up. The staff at Reception was not so welcoming, which surprised me.

Miinukset: i checked in at 5pm and room was not yet available. I reserved a non smoking room but got a smoking room