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Miinukset: could have used a cash machine somewhere in the building.

Plussat: Everything!!!

Miinukset: Nothing

Plussat: Excellent service as always

Plussat: Best hotel staff we've encountered in a long, long time.

Plussat: We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward.

Miinukset: Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.

Plussat: The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.

Plussat: We always love going to the King Edward Hotel when we visit downtown Toronto. The location is terrific if you want to walk, shop, and sight see. We've been choosing this hotel for years.

Miinukset: Since we book this hotel often ... it would be nice to be recognized and rewarded. Perhaps with a room upgrade or something ... Most notably though on this last visit I noticed our bed was sagging in the middle. I had to sleep on the edges of the mattress not to fall into the centre.

Plussat: The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.

Plussat: The room size, decor, free internet access, and friendly helpful staff

Miinukset: Nothing

Plussat: The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows.

Miinukset: Only a shower, albeit a large one, but no tub. Room could have used more light.

Plussat: Our room was spacious and comfortable.

Miinukset: I did not realize that guests would have dogs in the hotel. I prefer a pet free location.

Plussat: The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting.

Miinukset: needed a new mattress

Plussat: Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions.

Miinukset: Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.

Plussat: I ask for and receive one of the best views in the city. As my first rip outside my country the staff was extremely welcoming & friendly.

Plussat: Everything was great from the moment we walked in to the moment we left. Being in the downtown area they did the best to make there guests free at home.

Miinukset: Besides the fire alarm that went off in the evening. That was somethings that wasn’t in our control. everything was good. No complaints.

Plussat: Security lady was very nice although we were a loud bunch!

Miinukset: The room was rather tight for a "suite"

Plussat: Wonderful beds

Miinukset: Nothing

Plussat: The woman, Madeline, who checked me in and out was exceptional and is the example for all of the other associates there. She made sure at check-in that I was comfortable, she asked about my flight in, and made sure that I had a map and was situated well to use the PATH and other means to get around Toronto. The hotel was clean and modernized and room service was excellent. The room service associates were exceedingly polite and friendly.

Miinukset: I arrived early Sunday and was in conference all day and jetlagged. I couldn't wait to put in a long rest since I wasn't in conference that morning. I put out the "Do Not Disturb" and latched the door. At about 9:00 am Monday morning housekeeping opened the door. When I got up to see what was going on I told her no services at this time. She said she was having problems with the door because the RFID was flashing yellow (which was explained to me the yellow light meant that the latch was on. She persisted until I let her in. She cleaned the bathroom and left, but my day was just going to have to start I guess. As I saw her throughout my stay she was not the most polite. Very terse "Hello"s, if at all.

Plussat: Bed was very comfortable

Plussat: Center of the city, with access to many restaurants, and most importantly my Client.

Miinukset: Old, room needs updates. Moldy fountains.

Plussat: Clean and comfy room with a great view of the City of Toronto. Loved the "Club" experience on top of the Sheraton ... it was worth the extra cost. It was great to be able to leave your coat and boots behind and go underground shopping!

Plussat: The staff were amazing! Very nice hotel.

Miinukset: Wifi not included. Not crazy on the fact that they make you pay for it.

Plussat: Great hotel. Right down town. Lots of food options within a few minutes walk. Good conference hotel.

Plussat: Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.

Plussat: We stayed to celebrate my husbands birthday and brought our 2 year old, and the hotel concierge and butler service were beyond accommodating! Although it’s a pricey stay, the service made it well worth it!

Plussat: People very friendly...Jon twigg very kind to get door leading into our room fixed.

Miinukset: Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..

Plussat: We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.

Plussat: Attentive staff

Miinukset: Need exhaust fans in the bathroom Lack of TV stations in the lounge - why in Canada could we not see the Stanley Cup playoffs in the lounge???

Plussat: The room was beautiful. Our favorite was the Trump chocolate bars. The kids loved the TV embedded in the bathroom mirror.

Miinukset: My only complaint was the the lighting in the bathroom could have been brighter. It was a little dim for applying makeup.

Plussat: The location is great. Short walk to everywhere and multiple places to eat nearby.

Miinukset: Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.

Plussat: Location location location and very comfortable beds

Miinukset: More food options would have been great

Plussat: The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.

Plussat: Really enjoyed my stay at the Westin. Right by the lake loved the view.

Miinukset: Had some construction going on (but never interrupted my sleep) decor was a little older.

Plussat: I love the view of Lake Ontario from the room and the close proximity to the Air Canada Centre and the Hockey Hall of Fame. Very cool to see many of the players in the lobby.

Miinukset: Check in was a little hectic because everyone was trying to check in early before the game.

Plussat: Great location, room was a good size, bed was comfortable, staff was very friendly

Miinukset: Parking was $50

Plussat: This was located on the waterfront with easy access to downtown. The room was comfortable with nice big screen TV (north tower has been renovated).

Miinukset: Bathroom was small relative the suite size. South tower is not renovated but has slightly better lake views.

Plussat: The decor and overall look of the establishment, the politeness and friendlyness of staff.

Miinukset: Booked the hotel with my debit card (i use my debit as a credit card everywhere else). I was not told until i got to the hotel that my debit would not work unless i put down a 300$ deposit down, ontop of my 460$ stay. As a result of this, i had less funds to be able to do what i wanted throughout my stay in toronto.

Plussat: Good location and very nice facility. The rooms were quiet and very dark. Great for sleeping!

Miinukset: There is a perfume smell in the main lobby. It is not necessary. Also, the breakfast at the insight resturaunt is overpriced.

Plussat: Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it).

Miinukset: Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.

Plussat: Customer Service Location

Miinukset: First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.

Plussat: The view, the Heavenly Bed , and the friendly & accomodating staff!

Miinukset: The rooms are ( especially bathroom) showing some wear. But still comfortable & nice.

Plussat: Close to central Toronto, nice view

Miinukset: Everything was expensive, the room, the room serve and the lobby bar