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Plussat: Room was awesome!

Miinukset: Deck chairs around the pool are the worst! Metal rods in the back not pleasant! Pool small for size of hotel.

Plussat: Great location and very quite. Not a lot of children around great for an adult trip.

Miinukset: They did not inform me of the charges that I would occur because I used a third party vendor for the room like the wifi charges etc which if I would of booked through their would of been compensated almost $50 worth for two days was unexpected at checkout

Plussat: Location,price, comfort, service.

Miinukset: No

Plussat: Location. General appearance, cleanliness, staff

Miinukset: No, everything was top notch

Plussat: Spacious suite and location right in old Town Scottsdale

Plussat: The location allows you to walk to restaurants and shopping

Miinukset: Loved this hotel

Plussat: The room was incredibly comfortable for my father and myself having a separate bedroom was awesome and my family came to visit in the living room with all the chairs made it comfortable for visiting

Plussat: The location is perfect and valet staff very nice.

Miinukset: I have weird credit card holds on my account still and it's been three days since we left. The pool chairs will burn you. Super hot!

Plussat: The location and room were great.

Miinukset: The pool was nowhere near as large or nice as it was shown in the pictures on your site..

Plussat: Location, cleanliness, staff, pool were all great.

Miinukset: No free wifi in the rooms is really frustrating. Feels like a money grab and it is to charge a per day rate for wifi. In this day and age its a bit ridiculous.

Plussat: nice room, good location

Miinukset: parking fee, no micro, no fridge

Plussat: The rooms were nice and big.

Miinukset: We were stuck in the elevator for over 2 hours. We were told they called the firefighters however they lied to us and didnt. I had to call 911

Plussat: Front desk was helpful; informed us of many restaurants and bars that were located in Old Town. Typical breakfast and happy to have packets of salsa for the cheese omelet.

Miinukset: No IHG membership perks provided; ie bottled water

Plussat: Rooms are nice and clean. Staff is friendly. Check in/out process very quick

Miinukset: Right on the street so a lot of traffic noise

Plussat: Great location for getting around downtown Scottsdale.

Plussat: The pool and patio area was great!! And friendly staff.

Miinukset: Rooms need updating. And was hoping for a small continental breakfast.

Plussat: We stayed here for super bowl weekend, when the demand was much higher than the supply in the Scottsdale area. With that said, hotels could have gotten away with a lower level of service because they just could, you didn't have options. However, the Hilton Garden provided some of the best service I've ever had at a hotel and I have traveled a lot and to many 4 and 5 star hotels around the world. Everyone was so very friendly and they had complimentary candy, drinks and football souvenirs for their guests. The location was ideal - right in the heart of old town, where all the action was going on. Would stay here again in a heartbeat. Thank you for making our weekend so memorable.

Miinukset: Other than the Seahawk loss, nothing to dislike.

Plussat: Great location; walking distance to midtown shops and mall. The size of the room was very big. Mattress was very comfortable; made of memory foam. We could open the window. We had plenty of coffee and tea, both in the room and the lobby. The design of the faucet was both elegant and easy to turn on/off. Staff was very friendly and fast. My wife felt cold; so when I asked for an extra blanked, it was delivered in a few minutes.

Miinukset: The microwave buttons were not user-friendly. The blue color on the rug in the hallway looked like dirt or faded old fabric... I wish instead of blue, it was orange color. Rug in the room did not feel soft to my naked feet.

Plussat: Staff attentive, professional, yet friendly. Water in lobby-it was 101! Coffee was great. Cookies were great-but unsure of ingredients-nuts?

Miinukset: Cigarette butts all over outside area in early a.m. Wished for small continental breakfast.

Plussat: Location, clean, staff, wifi, comfortable

Miinukset: Coffee in room free but that is all!

Plussat: Great location

Plussat: Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines.

Miinukset: Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.

Plussat: The location was solid. Right in the middle of all the clubs and bars. The concierge was wonderful. She rocks. B

Miinukset: The Mega Suite and the additional rooms were dirty. It was pretty gross. Stains and uncleaned furniture. The customer service was the worst I've ever experienced. We had a bachelor party and spent well over $5000 for two nights...you'd think they would go out of their way to make us feel special...complete opposite. They treated us like we were in junior high. They showed up with security guards to the Mega Suite (which is like a rockstar's second home) and made us leave because we were too loud. Keep in mind it was ten guys playing beer pong in a very large room (harmless) and the club downstairs was going full blast...strange that we were being too loud (we weren't). Initially they wanted to kick us out with no refund, but I kept calm and talked them down even though we were doing nothing crazy. At the pool, they treated us like crap as well. It was very odd. The whole staff out there felt super entitled...it was so lame. I've been to a decent number of clubs and the attitude here was bad...definitely the worst for a hotel. Had I known you can't hang out in the biggest "party" suite and actually party...I would have gone to a different hotel. Make that clear before people stay at your hotel. Finally...news flash...you're a hotel, not a club. You're goal is make your guests feel welcomed, not harassed. The GM at this hotel was the worst of them all. Time for the W chain to clean up management at this place. He has let this hotel fall to 1-2 star level. Absolutely awful.

Plussat: The staff, especially the shuttle drivers, was outstanding. So very helpful and personable. We liked the pool and the resort was so close to almost every place we wanted to go.

Miinukset: The rooms were a little outdated but we were told everything was going to be updated within the next year. The drinks at the pool were not all that good so we mixed our own.

Plussat: The grounds were beautiful and the pool is amazing.

Miinukset: The room was not as clean as it could have been. The beds were very soft and had thin blankets and mushy pillows.

Plussat: Everything

Miinukset: Nothing

Plussat: everything outside of the room was great

Miinukset: toilet leaked, shower didn't drain great, plug in sink was broken, no remote

Plussat: Bar, restaurant, staff, spa, room, room service

Miinukset: Not a single thing!

Plussat: Close enough to stadium, great area to bike, easy walk to dining,shopping & stadium. shuttle for guests

Miinukset: need lights on bikes

Plussat: The location was great and the hotel offered a shuttle to anything within a 3 mile radius! Tip required

Miinukset: Wish the empty glasses in the common areas were picked up more often.

Plussat: I liked the location. It was close to Scottsdale Fashion Square, restaurants and bars. The pool was nice and has late hours, and the rooms had doors that opened up to your own private patio.

Miinukset: I agree with others that have said you're paying for the location. Overall... I've stayed at equally priced, if not cheaper, hotels with better customer service, hotel amenities and accommodations. The pool is open from 6 a.m. to midnight. That's great except they closed the bar around 6 p.m. and you had to walk into into the hotel lobby bar to order drinks (per the pool bar staff). I would have liked to dry off before walking into the hotel lobby for a drink, except they ran out of towels. We asked twice for towels and they the pool/bar staff said the towels were on their way. We never got any towels. The only great service we received was from the guy at valet. I will not be booking at this hotel again.

Plussat: Pools and facilities are superb

Miinukset: Wifi sketchy, rooms a bit dated

Plussat: The pool area gets a 10. The lobby gets a 10.

Miinukset: The rooms get a 6. The mattresses are cheap motel quality, which is regrettable.

Miinukset: I was very displeased with how the resort presents themselves on their website versus what this was in reality. Nothing close. It was NOT worth the price that we paid!!!

Plussat: I enjoyed the Spa because the staff was very kind and mellow. After the found out it was our anniversary, they upgraded our room to have a king size instead of two queen beds. They also sent chocolate covered strawberries to our room. This visit was more exciting because of the Spa. The hotel was only decent and a bit dated.

Miinukset: I didn't like the already included gratuity charge, costing around 25% of my already expensive Spa package. The hotel room was decent but they aren't very modern. Hotel towels are rough and over-bleached from years of use. Housekeeping left trash from previous visitors in plain view. Also a bummer that this hotel hasn't upgraded to free continental breakfast like many others.