Orchard Hotel Singapore

Noise from swimming pool - staff not very helpful

Music playing too loudly in the foyer

For a 5 star hotel I expected more. Check in was fine but the digital screens to sign weren’t working properly. The room was a bit dated and wasn’t clean. Quite a few marks and stains on surfaces in the bedroom and bathroom which came off when I wiped with a tissue. Breakfast was a bit of a shambles. The maitre d’ didn’t listen to anyone and assumed people were or weren’t in groups. Lots of queues for 1 coffee machine and one lady asked whether there were more machines but was told no even Though they were. The restaurant general staff were good but no one was particularly friendly and management was decidedly lacking. The food choice for breakfast was very good though The blackout curtains in the bedroom were good

Cleanliness and breakfast organisation