Syrakusa hotellit lähellä Madonna delle Lacrime

Plussat: The breakfasts could not have been better, an opinion shared with my daughter. The staff were consistently helpful and good natured. They were also clearly working happily in a team.

Miinukset: The single rooms had very small beds, had I been aware of how small they were, I might have been reluctant to have committed myself to the hotel.

Plussat: The hotel is located in the historic section of the city, adjacent to a wonderful piazza. Breakfast was wonderful, and offered a very large range of healthy food.

Plussat: Lovely location on the island of Ortigia. Plenty of restaurants nearby.

Miinukset: Breakfast staff service was poor. No views from the room.

Plussat: The staff were excellent, really hospitable and couldn’t do more to help us. Excellent location.

Miinukset: One minor point - the filter coffee they serve at breakfast is terrible and they seemed reluctant to bring me an espresso. Apart from that everything else was great!

Plussat: Location ; staff

Miinukset: Breakfast , rooms , location

Plussat: Location was amazing but getting there was difficult.

Miinukset: Beds could be improved

Plussat: Location

Miinukset: Mattress wasn’t comfortable. They need to update the mattesses

Plussat: I dont have anything bad about this hotel. It makes my trip to Siracusa perfect.

Miinukset: It is a little bit expensive, BUT of course, it's really excellent hotel in the center of Ortigia.

Plussat: The Breakfast was quite good but there wasn't any coffee machines to take how much you like

Miinukset: there is only one lift

Plussat: Great location

Plussat: Was perfect for me.

Miinukset: N/a

Plussat: The pool was nice- clean and the service at the pool bar was very friendly.

Miinukset: The location wasn't great. Very ugly part of town and big noisy street. Also my friend and i both had a treatment at the spa ( facial and mani-pedi) which was pretty bad.

Plussat: Food amazing, room very clean, service just perfect

Plussat: Loved the reception staff and the pool

Miinukset: Nothing

Plussat: Just like moving from home to home. Ideal for travelers with a car. Walking distance from the Greek theatre and public transport is easily accessible to get to Ortigia. Hotel staff are very friendly and helpful. Bright, spacious and impeccably clean rooms. Will certainly revisit.

Miinukset: None

Plussat: The roof top open swimming pool was a real bonus

Plussat: Very modern, so very clean and with good wifi, aircon, etc

Miinukset: Not a place for old-world charm. A bit far from attractions, and a bit on the pricy side.

Plussat: Bed was comfy not extra comfy

Miinukset: Hidden charges

Plussat: It is located very nice for a business trip and also if the the scope is to visit the city. Very nice staff and ready to support as well as possible.

Miinukset: It was just a very short trip so i can not tell to much about this.

Plussat: Location perfect for Ortigia, clean, comfortable, large room with balcony, valet parking

Miinukset: Breakfast a bit meager, some staff members a bit surly

Plussat: Location, view excellent breakfast and staff that gave great advice where to visit.

Miinukset: There is nothing negative I can say.

Plussat: Sijainti, rauhallisuus

Miinukset: Äänieristys huoneiden välillä oli huono

Plussat: Every wonderful thing

Miinukset: Not a thing

Plussat: Location was excellent, the room very comfortable and David on reception was very friendly and helpful. He was also good at recommending restaurants nearby

Miinukset: Not much, mostly fabulous

Plussat: Amazing location. Beautiful views and rooms. Nice balcony overlooking the sea. Breakfast was stand out great.

Miinukset: Overall really great. .. just poor blinds that let light stream into the room, which woke us up at sunrise

Plussat: the view and place was fantastic

Miinukset: The rooms had a very uncomfortable smell to them - which was extremely difficult to remain in your room. Especially in the bathroom. The breakfast could be improved a lot.

Plussat: The location is perfect, there is an elevator and the breakfast is very nice. If you drive there is the possibility to have your car picked up at the hotel and parked for 15 Euros a day.

Plussat: Awesome location

Miinukset: No parking area at all

Plussat: Great location, beautiful vista from window Loved Ortiga

Plussat: Staff were great and pool was good

Miinukset: I paid almost double for a suite which was described with carpet ,sofa&lounge chairs in seperate lounge,canopy bed but were told this wasn’t available after we had paid in advance 4 months before. We were put into a standard room the same as our friends had booked for almost half the price. Had to have a large confrontation with the front desk staff who were great but the bloody manager didn’t have the guts to talk directly to us. They gave us a small reduction after an unpleasant discussion. Worst we have struck in the world after a lot of traveling.

Plussat: True GRAND Hotel, built in 1862 on huge grounds with all modern facilities and a ‘sense of self’. It has history, style, finesse and a very good team to help your stay in Syracuse. It not in the old city but just outside and close enough especially if you have a car. Great breakfast , good sized room, comfortable bed and a bath. Wifi was good so was the pool.

Plussat: The staff at the reception were great. Especially the young lady with her short curly hair. Very nice room and big pool. Lots of space and charm.

Miinukset: The breakfast not much left after 9.30

Plussat: Staff very helpful and nice and doing their best in a property that could do with some maintenance

Miinukset: Pool really dirty and never enough chairs. Property is old so will always need maintenance but shouldn't have rust holes in external stairs leading to pool. No basic things like wine opener in room, a bit out from Ortigia area, average breakfast

Plussat: Elegant and clean villa! The pool is fantastic

Miinukset: I don’t like the coffee from the breakfast..

Plussat: Hotel is good, staff is very good, try to help you. Very clean rooms, good sweeping pool, good breakfast! And very good restaurant!

Miinukset: Not good location. If you don’t have car it is fare from all attractions... but if you have it is very difficult to find parking.

Plussat: Ilmapiiri, sijainti loistava, henkilökunnan ystävällisyys, ihana aamupala, upea rakennus.

Plussat: Very friendly and cooperative staff, great location with cafe/gelatetia nearby, very well located to enjoy all that Syracuse and Ortigiana has to offer

Miinukset: A bit worn down in places, big place to keep up

Plussat: Nukuin todella hyvin ja aamiainen oli oikein hyvä.

Plussat: The staff is so nice and helpful. We loved the happy hour. Breakfast was really good!

Plussat: We only stayed 2 nights. Staff friendly and helpful, breakfast was good a wide choice of foods. Nice pool. Parking on site. A beautiful old hotel just slightly dated in parts.

Miinukset: Location is a bit out of the way we walked from Ortigia one night and it took over 30mins but saying that parking is a nightmare so walking or taxi is your best option. Room was adequate but bed and pillows not very comfortable.

Plussat: The location, The private beach

Miinukset: The noise in all of the hotel

Plussat: It’s position was superb for us. Although it is at one end of the island it’s still very easy to get around. The 3rd floor terrace and restaurant for breakfast overlooking the boats and large harbour and the whole side of the island was just beautiful. This is its selling point.

Miinukset: It did not live up to its nearly 5 star rating for full quality and service. I note three issues that affected us. 1. No complimentary drinking water provided daily and routinely to all guests Hotel staff told us not to drink the hotel tap water. Hotel staff directed us to a shop to buy water for ourselves! Needless to say we found this very poor form for them indeed. It’s unacceptable that this hotel refuses to provide plenty of drinking water for guests. We spoke to the staff about this and eventually they said they would give us one liter of complimentary water daily. We actually had to remind them about it every day so communication between staff seems limited. This hotel should be providing ample drinking water to all guests always. No excuses. 2. Unacceptable, loud restaurant noise invading rooms Loud noise from the 3rd floor restaurant literally invades rooms beneath on the 2nd floor. The restaurant has a hard tiled floor and every chair that moves scraps and screeches and sounds incredibly loud in our 2nd floor room. The restaurant conversation noise and footsteps are also heard. The restaurant is open to midnight and then again for breakfast, so sleep before midnight wasn’t possible. The hotel staff knew about the noise issue from the restaurant and said they were still waiting for it to be improved but dud not know what or when. There would be some simple options that would improve it a little and you’d expect a good hotel to have fixed it. We spoke to the staff about the unacceptable noise and they moved us after 2 days to another room. This helped us sleep better, but while we were grateful for this, it remains a fact that many guests in at least those in 2nd floor rooms must be affected. 3. No iron provided for guest use. I requested the use of an iron to press some clothes. Hotel staff said they did not provide an iron as it was a “security matter”. Their answer was to direct me to pay for a laundry service!

Plussat: Everything! This is the best hotel to stay in Ortigia.

Miinukset: Wifi can be improved.

Plussat: Location location location. Perfect location in Ortigia . Excellent staff . Wonderful restaurant

Miinukset: Property was wonderful. No complaints. 5* in quality and in price

Plussat: the location

Miinukset: the junior suit is 2 floors,,but unfortunately the first suit the bed room was in higher floor and the aircondion on lower level,,so it was very hot during night,,terrible sleep 2nd the private beach was not beside the hotel and it's not free,I had to take 35 minutes ride by car and paid 30 euros for couple The hammami was extra charge not as mentioned,,

Plussat: great location and excellent services

Miinukset: hard to fault this hotel

Plussat: Beautiful view from restaurant, private beach by boat transfer, very friendly staff. Perfect stay

Miinukset: A pool would make it perfect but in a city that maybe a lot to ask

Plussat: Great location, car parking and good size rooms.

Miinukset: Rooms very dark and service was ok.

Plussat: Excellent location. Helpful staff. Clean rooms!

Miinukset: Value for money was poor, we paid over 300e a night, rooms were dated , very little natural light and very poor air con. The double storey room is classed as a suite but doesn’t give the feeling of space.

Plussat: A truly classy palace, with excellent service: due to the temperature outside, we took several showers a day, toiletries were renewed instantly without asking, for instance. Well appointed rooms with an art deco feel (we had 202). Excellent breakfast on a terrace overlooking the sea and harbour.

Miinukset: 2 minor remarks: - No hot dishes served to order for breakfast, only a (not so) hot buffet. This could be an enhacement. - The private beach is rather small, stuck between two public areas, so it is not really private, with lots of people passing by and kids playing in the "private" water area.The beach bar is also a bit minimalistic in terms of cocktails and food served. More of a camping than 5 stars standard... This was a bit disappointing, though it is always nice to bathe and relax in the sun.

Plussat: The non standard rooms have a coffee making machine. The fitness center is really well equipped.

Miinukset: The location is in a residence quarter.

Plussat: The staff was wonderful

Plussat: Excellent choice. The hotel design is so modern and the atmosphere was warm and welcoming. The staff was very friendly and helpful. The breakfast pantry was absolutely beautiful and full of nice fresh and delicious food!

Plussat: The staff was very nice and helpful. Good service. We could borrow umbrellas. Fresh and clean rooms. Delicious breakfast with freshly squeezed orange juice.

Miinukset: The sink in the bathroom was too high, the water splashes everywhere very easily like this. There were only one electric outlet in the room, the other one was occupied by the floor lamp in the room. They also had one usb charger, but that is of no use for my camera charger. More outlets would have been needed, at least one on each side of the bed. The shower head from the celing was a bit clogged probably so there wad a stream of water flying out from the shower onto the bathroom floor that made it very wet in half of the bathroom. Maybe an extra shower door would have been good. In a 4 star hotel with this price I would expect the spa to be included in the price or at least much cheaper and not 40 euro per person. And the restaurant should be open even on sundays, its a hotel for tourists after all, so it was bad that we got back and had nothing to eat because it is a sunday. The honesty bar did not have all the stock that was on the list and they didnt stock it up, and the staff seemed not to understand when we pointed this out.

Plussat: The hotel is perfect, the staff is more than excellent.

Miinukset: The pillows were a bit flat and did not have a spare in the room.

Plussat: The hospitality was great and all very kind! Luxurious, clean rooms with a really big private terrace (we had a Executive Deluxe room). It was clean and lots of light, nice and calm enviroment and many facilitities in the hotel itself. There's a really big rooftop lounge area and also downstairs enough place to "chill". We ate two times in the hotel restaurant because we liked the food so much and the service was great. Even bought two bottles from the most decilious olive oil we've ever had. Breakfast variety is big with even freshly made options that you can ask for free. Late check out was also very nice and we could leave our luggage at the front office to pick up later at the checkout day.

Miinukset: There are not so many restaurants/entertainment in the nearby area. Walking to the center and Oritigia took 30 min.

Plussat: Very nice hotel. The Spa is fabulous and the staff fantastic. They made us a free upgrade to Junior Suite.

Plussat: Breakfast was excellent. WIFI perfect

Miinukset: The hotel is overrated. Bar is self-service, honesty bar. Location is not ideal.

Plussat: Good breakfast and nice confutable rooms and parking