Hotellit lähellä Guam Intl

Plussat: Mostly satisfied

Miinukset: It could be just the room I stayed in, bath room shower head is broken.

Plussat: The room was perfect. The mattresses were perfect! The AC work perfectly.

Miinukset: The bathtub was too small. The shower-head was too strong and splashed almost everywhere.

Plussat: Room is spacious and comfortable.

Miinukset: A little bit far from the bus station and the staff didnt know where it is when we asked them. Few restaurants around the area. We did not enjoy the beach because of the sand.

Miinukset: Charged me twice for the one night

Plussat: the room

Miinukset: the restaurant

Plussat: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Miinukset: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Plussat: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Miinukset: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Plussat: Everything was perfect but the location. I recommand this hotel as your first hotel not the last hotel or the only one. You can enjoy the pool and beach fully but not various.

Miinukset: THE FOOD!!! It was really SAULTY. Of course, it was also salty around the hotel but the FOOD in ONWARD was really sautly. I should eat to survive.

Miinukset: The staff there are lack of training and totally non-customer-centric. Waste so many time arguing with them on additional charge that they should put up at the the beginning of booking process. I believe booking.com also need to be hold on part of the responsibility since the booking process was all happened on their app. But it is just nonsense that they wanted to charge additional over $600 on same room for my kids staying at same room while the total room cost is just about $800. And it’s only happening because I told them about that at front desk. But when I made the booking, the system didn’t tell me the hidden cost all the way thru confirmation. (BTW, the rate I was paying was already for 4pax and higher than just two person.) They eventually managed to waive part of the additional charge but as I said, took way too long time standing at front desk facing some really not friendly staff. And most important, affects your vacation.

Plussat: Great water park

Miinukset: Intrior was so so

Miinukset: The only issue I had during my stay, was that my booking came with breakfast, and I didnt get my coupons until my checkout day. I stayed there two nights. Also, the breakfast coupons were expiring that day also, so I had 4 coupons to use that one day.

Plussat: Price

Miinukset: Room condition

Plussat: The manager of this hotel who is Andre Green. He’s very professional hotelier. He was great when I check in this hotel and when I have trouble with credit card trouble he was so helpful about it. This hotel has really smart and kind worker!

Miinukset: The lounge of executive was very simple. And the happy hour time food was same for 5days. And when I tried to stay there 2 nights more I had to pay almost same price with 3nights. ^^;

Plussat: The employees are very kind. and the bed is very comfortable.

Plussat: good price good experience

Plussat: view

Miinukset: nothing

Plussat: The property was very pretty and well maintained.

Miinukset: I paid extra for an ocean front room and faced the parking lot with maybe a 10% view of the ocean. Also disliked how filthy our room still was. It did not feel deep cleaned. Also was disapointed I was shown a swim up bar but they didnt have one. Also the didnt have enough lawn chairs, my husband and I couldn't find a place to sit at the pool.

Plussat: Nice view of beach side

Miinukset: Neighbors next door, you can hear them.

Plussat: Ocean view, swimming pool, location, room size

Miinukset: I met the insect..

Plussat: Great customer service and a nice hotel

Plussat: Nice view, convenient parking, friendly staff, good breakfast, nice cocktail hour drinks & buffet

Miinukset: Separate checkin at satellite tower, not in lobby. Breakfast in lobby could not accept room key and name ID for entrance, required physical voucher which was in room in satellite tower. Front desk and service manager would not approve entrance. Facilities are dated. Not much of a beach. No Hilton reward points since I booked on this site.

Plussat: Nice view. Accepted prior request(ex. connected room and a baby bed)

Miinukset: Location is a little bit far from main road.

Plussat: Laundry in room

Miinukset: No housecleaning

Plussat: I did not have breakfast, the location is bad

Miinukset: the hotel is run down, super expensive and dirty

Plussat: The staff performed at an outstanding level of service. On our first night, my husband lost track of our 8 year old son when making his way to the pool with our family. The staff immediately coordinated to help search the grounds and found him. They showed a great sense of passion for the hospitality work that they do!

Plussat: Everything was clean. They could provide dish soap and sponge and also like laundry detergent instead of having guests have to go out and buy if they are just going to stay for a few days.

Miinukset: No food coming with the stay

Plussat: The pool was wonderful - gorgeous view, clean, and empty! We had the entire pool to ourselves! The apartments are very large so it worked great for our family of 4, washer/dyer were new and worked well. Beautiful view from our apartment 1102.

Miinukset: We stayed for 11 days - the cleaning that was done every other day during our stay was surface level at a minimum. Needs to be better especially in the bathrooms. The bedding is very cheap and the bathrooms are dated. The aircon is a bit loud when you sit on the balcony.

Plussat: I like the fact that the unit has separate bedrooms and bathrooms with a kitchen, laundry, and well equipped for a family that's traveling together, so we don't have to occupy separate bedrooms like in a regular hotel!

Miinukset: The shower/bathtub was fine, except a little dangerous to get in and out of; it would be of greater relief it some hand bars could be installed on the walls to help elder visitors to get out of the bathtub.

Plussat: The facilities, the kids club, the staffs.

Miinukset: The bed is too small

Plussat: Management team was responsive and managed the entire place smoothly. It is a popular family oriented hotel filled with lots of overseas holiday makers during this season. But they handled very well:-) we are very impressed.

Miinukset: As I have suggested to the hotel, it would be great if there are more activities for teenagers.

Plussat: Clean and comfortable for the price. Staff were very polite and helpful

Miinukset: Bathroom lil outdated other than that, nothing to complain about. Overall comfortable stay

Miinukset: Bathroom vent fan didn't get fixed after two weeks of repeated requests. Room AC unit squeeked incessantly and was not repaired after several requests. Room faced a busy road. A CBD shop was being built under our room after 10PM.

Plussat: The location is within a few minutes of my favorite restaurants and shopping centers

Miinukset: Occasional traffic noise.

Plussat: Comfort and clean

Plussat: Comfy bed and balcony

Miinukset: Bathroom old needs help

Miinukset: Shower needs to be cleaned.

Plussat: The hotel staff was very helpful. The front desk was very knowledgeable and offered sound advice.

Plussat: Location

Miinukset: The room.

Miinukset: I was put next room to a very sick person; It was a door between my room and the next door, which had a very big gap between the door and the wall. The occupant in the other room was extremely sick ( vomiting coughing etc...) and made a lot of noises. I notified the hotel by writing letting them know that I suspect that the person was infectious . I asked to seal the gaps on the door, it was refused even knowing that I had a disability related to respiratory fragility /reactive immune system and could not be exposed to any allergens viruses etc...Asked to change the room, was able to get a equal quality room after 4 days. 2 days after I receive a note left on the door, that I am required to evacuate the hotel in 3 hours ( the whole hotel was evacuated).No clear reason given. After which was presented the choice of 2 hotels at a very inferior quality as a change. Almost extorted of a double payment on the remaining already paid days + a very bad behavior from some of the very uneducated insensitive staff. A stay made in hell.

Plussat: Hotel is close to the airport.Taxi Rides are expensive in Guam.The hotel shuttle to the airport is $12.00 There is a free shuttle to the beach There are no food services. Staff was pleasant and helpful

Miinukset: No breakfast available.No free airport shuttle.No free coffee in the rooms

Plussat: Super comfortable and spacious bed. Blackout curtains. Central location, near food options & a convince store, but away from the overcrowded tourist area. Don't know if it was a "seasonal special" (or always)- but members of their corporate rewards program have (had) the option for late (1500) checkout. Very helpful & friendly staff.

Miinukset: The location of the toilet paper holder seems oddly located- essentially behind you; had to do a sitting (on the toilet) twist. The rooms are off a central (un-air conditioned) space, so until you get to your room- it is still warm.

Plussat: Good for overnight transit, not much to see or do in the area

Miinukset: Front desk could not have been more accomodating to any small request

Plussat: Good location along Pale San Vitores in front of Fiesta Hotel. Just a few minutes drive to K-Mart, Ypao Beach, and ABC store. The unit has 2 toilets & bath/shower. Spacious & well ventilated unit. Love the fact that villa has a balcony & large windows.

Miinukset: Rundown. Needs lots of repairs. Nicer condition in photos but not in reality. Door of our unit was warped & the lock was difficult to open. Beds were not comfortable. Window sill, exhaust vents were stained. There were on-going repairs in another unit which made a lot of noise & debris. Rooms were not cleaned regularly. Furniture must be updated/refurbished.

Plussat: Two bathrooms.. aircon cold. Staff very very nice .

Miinukset: Old rooms. Amenities only basic and given only once during your stay. No in house resto. No life guard in pool

Miinukset: It rains very often in Guam, the ceiling was dripping water and more water was leaking in through the wall.

Plussat: The rooms has two sets of shower and sink to accommodate more numbers of people staying in the room. The fact that we had our own bed was the best. Last , the receptionist were friendly and open for directions and other questions.

Miinukset: The buildings are very old and probably close most of the time causing the pressure to built up in the rooms. We experience a lot of noises at night, which my co workers thought there was ghost in our room. The hotel need to renovate the rooms, they look so old and unclean, the bathroom tub and sink is always clogged after we use them. The hotel also need a walkway with roof so we don't walk on the rain to our room.

Plussat: Spacious and perfect for family

Miinukset: hallway floor always wet. Part of inside of the room was always wet too. We booked pool view but was given building view.

Plussat: Good lo action,clean but self catering facilities were a little scratchy. No proper utensils kettle or toaster so limited cooking ability. Rest of place was good

Miinukset: Cooking facilities

Plussat: No bugs which was great, very big rooms for one person for that price so it was a very pleasant stay. Restaurants were quite close to the hotel so it was good. Except very few, most of the staffs are very kind and friendly and they really loved to help me out (one staff tried very hard to help me to find how to go to the certain bar, the sightseeing location and how to get to hagatna, etc, and other staff was very fluent in English so whenever I had problem and when I asked her, she kinda helped me out quickly.).

Miinukset: The night I arrived, I kinda had trouble because I couldn't find my room and its building and I had some trouble with my phone in order to get it working in Guam but the nightshift staff at front office at that time was no helpful at all, whatsoever. So I had to get down from the building I was at after wandering around my room to get some help by asking the bell.taxi nightshift staff who led me to its building and the room which was very nice of him. I thought the hotel would be close enough to get to the tour sites but I had to walk more than 20mins to get to.

Plussat: Close to the beach, far enough from noise. Great location. Close to convenience stores and walking distance to K-mart.

Miinukset: Bathroom quality was below expectations. Clearly, some renovations are needed. Elevator was running very slow. Also, every other day, one of the elevators wasn't working (although this could be due to some maintenance works). For the overall quality you get, prices could be a bit lower.

Plussat: The staff was extremely great.

Miinukset: The hotel is horrible as far as conditions mildew stains all over the bath tub, beds are extremely hard very and out dated.

Plussat: great value, close to the main commercial area. less hectic than other hotels like outrigger and etc

Miinukset: bed was a bit hard.

Plussat: Staff very polite and helpful. View was awesome overlooking tumon bay

Miinukset: Blanket super thin. Elevator malfunctioned had to wait for repairs.

Plussat: The location was fantastic and the size of the room (and amenities!) was perfect!

Miinukset: The room had water damage and needed a fresh coat of paint really badly. Also the shower had the most intense water pressure I've seen before and it hurt to use.

Plussat: The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay.

Miinukset: The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....

Miinukset: They released my security deposit to my friend after I told front desk not to release my security deposit if it's not me.

Plussat: All of staffs are very kind and professional.

Plussat: Location

Miinukset: The room smelled old..bed was hard made a lot of noise...had no hot water

Plussat: I just loved the room

Miinukset: AC was not working

Plussat: I like everything about the room. The hotel is great

Miinukset: The fact that we have to provide our own trash bags. I’m also didn’t like the fact that the housekeeping couldn’t clean our room.

Plussat: The fact that it is close to the airport and that the Parking is right in front of the lobby

Miinukset: If we had a good restaurant in the hotel

Plussat: Ehhh...

Miinukset: Not even close to the Wyndham in the U S.

Plussat: We did not have breakfast, was that supposed to be part of the deal? If so we were not told. They allowed us to check in 2 hours early. That was about it on the "good" list for this hotel.

Miinukset: Sheet had long dark hair on it (my hair is short and blonde), feathers stuck up through the sheet and pinched. Did not have a remote for the TV, called for a remote and brought it but it didn't work. Called front desk and they said we had to come down and get batteries. Did that and remote still didn't work. Called front desk and they sent maintenance up to discover it was the wrong remote for that TV so they found another for us. Housekeeping unlocked door and walked in without knocking, she had been told room was empty. Room did not have a hair dryer although advertised all rooms have hair dryers. Called front desk and they said they would find one. 30 minutes later called and said forget it, hair was already dry. Something weird with power outlets, phones and computer would not charge. Parking was terrible, very few spots for the size of hotel. Many things in bathroom falling apart including exhaust fan falling out of ceiling. I have stayed at this hotel several times in the past and it was never this bad. I don't know if they are under new management, but would not recommend this place! There are other much better hotels in Guam around the same price.

Plussat: The location. It's convenient from everywhere

Plussat: Access to beach and location

Miinukset: It appears old. The bathrooms and hallways need to be updated

Plussat: Proximity to the airport and beach. Free Parking.

Miinukset: The entire building was very outdated, rundown and VERY dirty. The Internet was very slow and did not work in the room.

Miinukset: While the location was good, the hotel was poorly maintained, with toilet leaking, bath not draining, wall paper peeling off, to name just a few. The hotel needs a complete renovation if it is to attract people to stay there. It reminded me of the old YMCA I used to stay when I was a poor student. Not recommended for holiday makers.

Miinukset: The room was never cleaned. I had a do not disturb sign on my door but I was out each day before noon. If I had been staying more than the 2 1/2 nights I would have complained. Loudly.

Plussat: Great location

Miinukset: Old bed, analog tv

Miinukset: There has no shower facility for women at Swimming pool. And almost everything is old. And restroom was too.

Plussat: Good location

Miinukset: Unfriendly staff

Plussat: Location and staff

Miinukset: Unkempt areas.

Plussat: Lobby and room were spacious. Good location, near a commercial area (restaurant and convenience store) and bus stop. Water station and microwave was readily available at the lobby (which was new to me, but i guess it catered to other asians such as koreans and japanese where we benefited too). Complimentary champagne and snacks during the new year countdown.

Miinukset: Few selections during buffet breakfast. Complimentary bottled waters in the room were not regularly replenished though we keep getting new bath towels. I made a reservation for airport transfer. The pickup was smooth however the drop off was a little disappointing. I made a reservation via the hotel's email adddress which they confirmed. I verified the drop off 1 day before our departure because we are supposed to leave the hotel by 4am. However upon checkout the drop off information was not reserved accordingly. Luckily there was an available concierge that early morning. Also they havent even billed us on the transfers and had to remind them if it was charged already. I suggest to have brochures of the bus stops/shuttle service readily available in English a well because there are other guests aside from Korean and Japanese who are billeted there. Carpet, wall paintings, area going to the pool needs to be refurbished. Signage of Marriott was even visible in the elevator buttons (maybe it was under Marriott before?) Its just a pity that with such huge area management werent able to maximize and maintain the facilities.

Plussat: Staff was friendly enough. Beds were comfortable, room temperature was good, and room felt and looked clean.

Miinukset: Amenities are dated, no convenience store on property, entire property needs major facelift, front desk staff could be trained to be more accommodating or helpful.

Plussat: The pool was nice. Beach access was great.

Miinukset: Run down. Bathtub was rusty, very low water pressure,balcony door was broken, the bathroom light wouldn't always turn on, the carpet was old and loose, glass cover that sat on the nightstant that wasn't attached, outlets didn't work. moldy.

Plussat: Room had a large balcony and a beautiful unobstructed ocean view.

Miinukset: The room itself. JR suite was the size of a regular room and looked old. Bathroom was cramped. End up hitting the toilet when you open the bathroom door. Bidet may have been an afterthought. Thermostat didn't work well. Room svc menu was dirty.

Miinukset: The cleanliness of the property is subpar. There was mold in the bathroom, cracking paint, and overall duty appearance. Definitely not worth the money to stay here.

Miinukset: The trash bin in the lobby landing was full and the security system on the elevator. So anyone who doesn't have a key can go up to the rooms.

Plussat: 1. the views from the second room assigned to me 2. there is a good selection of restaurants in the hotel 3. the manager was able to place me in a much nicer room

Miinukset: The first room was one floor above the lobby and gave me a view of only the parking lot. Also it had water leaking from the ceiling over the tub. Although the manager saw another room available for me, the front desk clerk said none were available.

Plussat: It was good location... I love the place it was so accessible and the room is very big though it's kinda old but our stay is just fine...

Miinukset: Slow connection of internet.

Plussat: Staff was extremely friendly and accomadating and the location was great in Tumon. The rooms were fairly large.

Miinukset: Internet service needs to improve. Half the time it was down or intermittent. Also, the air conditioning system is in need of repair the rooms humidity was extremely high and always felt the room was wet and moldy smelling. The facility also needs some repairs and upgrades.

Miinukset: There is no shuttle. My emails prior to arriving were never answered. At check in I asked about transportation back to the airport. I was told it was a five minute walk. I do not recommend this hotel for female travelers.

Plussat: The rooms are clean but the beds are quite old and need to replaced with newer and better quality beds ans beddings. The room size is comfortable. The bathroom is clean and set up well. However, some toiletries were not placed in the bath room.

Miinukset: Nothing

Plussat: Everything was on point especially the price!

Miinukset: Just how far the walk the room was

Plussat: The hotel location is central and conveniently nearby all the stores, restaurants, and beaches. Parking was adequate

Miinukset: The room was definitely what we expected. Furniture was dilapidated; there was mold and dust that triggered my allergies; bed was uncomfortable; toilet door was jammed and couldn't shut; maid entered the room without consent; was charged $5 for lost key

Plussat: People are awesome!

Miinukset: No, everything went smoothly and professionally.

Plussat: Did not have breakfast however because I am a veteran the USO is very close by.

Miinukset: The rooms are a bit dated but overall very clean

Plussat: The view and friendly services.

Miinukset: None

Plussat: Price!

Miinukset: Shower head came off the pipe. Rest room floor remained flooded from shower use. Tub drained ok.

Plussat: The value for the area is great since other hotel rooms can cost 150+.

Miinukset: The room is just that a room. This room is just for sleeping and a quick shower.

Plussat: Location and the place is okay. There are room for improvement, just like the pool area and the wifi sometimes it loses its connections.

Miinukset: WiFi

Plussat: There was no continental breakfast, that is the only inconvenience

Miinukset: Have free coffee offer since there is no continental breakfast offered..

Plussat: Location, and the views.

Miinukset: The slippery walk ways during and after it rained. In addition, I hoped they had a guest business center for work related activities.

Plussat: The beds were comfortable, bathroom was clean (had hot water which I don't always have the joy of using), and had a nice window view. Wireless Internet was very fast. Hotel stay was relatively cheap and has a good location with a nearby bus stop, restaurants, and stores.

Miinukset: The desk wasn't very big which I needed, tv was old and didn't have many channels, no safe box to use, an old telephone that reminds me of those movies back in the 80s. The Wireless Internet is fast, but you can lose connection somewhat throughout the day. My guess is they don't have a powerful router or network setup throughout the hotel that can handle the number of guests and rooms for each floor despite still having 5 bars connection.

Plussat: I tried to change my booking for only 2 nights . I checked out on the 20th secondary to coronavirus . I tried to coordinate with booking.com but haven’t heard back

Plussat: It's quite and peaceful.

Miinukset: Nothing!

Miinukset: The room was leaking by the window Dead roach found in room No cable

Plussat: The comfort of the bed.

Miinukset: nobody helped us with our luggage when we checked in and went to our room, can't figure out how to turn the lights on, requested for clean up and left the sign at the door before we went out all day but came back with our room still untouched, only one plastic chair provided outside for smokers. ( should provide more ). Staffs are nice though.

Plussat: This is an older property, equivalent to a Motel 6. It’s a little run down, but it was clean, the staff were very nice and it was the only hotel available on island for a decent price around the holidays. Great location, but don’t expect anything fancy.

Miinukset: Hard to get hot water during the morning.

Plussat: GREAT people clean

Miinukset: One security guard was poking into my business i caught him 2 times trying to see what i was doing on my phone , very annoying ... Then he prceeded to give me dirty looks , I'm a guest and i dont drink i dont use drugs my apperance is very clean ... His job duty is to protect the guess from the outside not the inside which is me .. Younger kinda fat guy

Plussat: Location via taxi to the airport

Miinukset: Unhelpful staff Outdated rooms Uncomfortable twin beds No computer/printer access Noise Furniture

Plussat: Saved money for this basic place :)