Tamuning hotellit lähellä Tumon Sands Plaza

Plussat: Everything was perfect! Checkin, checkout, behaviour of staff was very perfect. The only Thing, if you want to have a late checkout. They will charge you about 200$. That is too much if you just need two hours more. A charge of 20-30$ per hour would be better ;) But I will stay there again! Thanks for a perfect stay!

Miinukset: Everything was perfect!

Plussat: Excellent location

Miinukset: The room was dated, hair in carpet, used wet shower curtain, grimey looking blanket on bed, and air conditioner was inoperable.

Plussat: The location is great

Miinukset: Values for money is terrible compared to cheaper hotels.

Miinukset: The staff were not friendly. I requested for earlier check in but was denied. The staff knew that we were waiting for the room. However they told us that the room was still not available at 2:53pm, just seven minutes before their standard check in time. At 3pm, when I was checking in, the staff went away for almost 10 minutes and never said a word why she went away nor apologized for her delay. For star hotel with one star staff/service.

Plussat: It has the best location.

Miinukset: I was expecting to have at least a breakfast meal for the rate that I’ve got for usd 230++ a day stay.

Plussat: Location , the convenience of short distance walk to dept stores, mcdonalds, free shuttle to outlets. Room wise, we have a fantastic view of the beach, ample room space, worth our 1st time stay .

Miinukset: We had a minor mishap on a dress for a photoshoot, we asked for a sewing kit but none was available so we had to change our outfit.

Plussat: Amazing view of Tumon Bay from the balcony. Really spacious suite. Convenient location on Tumon. Quiet, despite being family oriented. Free parking.

Miinukset: The room was stylish, but the property could do with some renovations.

Plussat: The employees were really friendly and accommodating.

Miinukset: We could tell the bed was worn out. Felt uncomfy to sleep on

Plussat: Location was good.

Miinukset: Breakfast could be better. Almost same menu during the entire 4-day staying. :(

Plussat: Location

Miinukset: We arrived early morning and we’ll check out early morning also but they charge us half day for 6hours use of the room

Plussat: Friendly staff and good location!

Miinukset: The room wasn’t so clean .. I found a bitten apple in cabinet..

Plussat: The location, the beach and the pools

Miinukset: The hotel building and facilities were old.

Plussat: Room clean was awesome. our family enjoyed the food and dinner (the kitchen). swimming pool was big enough to enjoy our family.

Miinukset: hmm. not really. I would say, the rent a car was expensive and hard to find the free shuttle from hotel to the airport.

Plussat: Great location right on the beach and close to everything (everything in Guam). Nice pool area. Friendly staff. Nice view from the room.

Miinukset: Hyatt charged my credit card an additional $400.00 post checkout. I'm disputing the charge but they are very slow to respond/investigate. My res was paid in full on on booking so they made a serious mistake. The hotel is kind of run down, stains all along the carpet and the rooms are damaged and slightly dated. Stained walls, furniture, hallways, light fixtures etc. Not well maintained ir clean as one would expect at a Hyatt. Especially for the price.

Plussat: they had extra bath towels as I requested for.

Miinukset: the a/c was not working in the room, the room was not available on time, there was an issue with my husband checking in, reservation info was not matching booking.com info.

Plussat: Friendly but professional staff. Lounge happy hour, morning Yoga and Spa are excellent.

Miinukset: None.

Plussat: All staff members were courteous and helpful.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Miinukset: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Plussat: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Miinukset: The hotel lobby was a little dated but overall was still ok.

Miinukset: front desk woman was not kind and hesitated

Plussat: Place was super close to the main street. Could hire a car easily from there. The beach is nice. I am 99 percent sure I was over charged 20 USD for drinks. And the bill was slightly confusing at the end. I will be staying there again if I return.

Miinukset: over charged of one bill and the bill at the end was confusing and rushed.

Miinukset: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Plussat: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Miinukset: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Plussat: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Miinukset: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Plussat: Loved the breakfast, and the variety of restaurants was very convenient. The location was perfect to access the various shops within walking distance. The design of the building was awesome and the surroundings was great.

Miinukset: The toilet paper was always falling off, I had to put it back on the roll and set it on. I had a hard time to put it on because I could not see..... the location of the toilet paper holder was an inconvenience. The tub was not well cleaned and the drainage was slow. I had to stand outside and rinsed my feet one at a time with the hose because the water was not draining fast enough.

Miinukset: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Plussat: Good location next to water and shops.

Miinukset: Room could have been cleaned better. Wifi isn't anything to brag about in room but that is the norm with Guam.

Plussat: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Plussat: I like the location

Miinukset: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Plussat: Everything.

Miinukset: None.

Plussat: Convenient, cozy, close to Beach

Miinukset: I dont have any idea

Plussat: The staff was wonderful and helped us during our long stay in the hotel. The room also exceeded our expectations and was well-maintained.

Plussat: The buffet, the emplyee from the buffet very good service

Miinukset: The front desk lady, she need to greet customer with a smile

Plussat: The room was cozy and is more than enough for 2 people. Rootz breakfast was great.

Miinukset: The aircon just took a while to make the room cold.

Plussat: The shopping area

Miinukset: none