Tamuning hotellit lähellä Tumon Sands Plaza

Plussat: 1.2 meter deep winding river with water slides. Three large cloverleaf style 1.2 meter deep pools. Access to shallow beach.

Miinukset: Far access to mall shuttle

Plussat: The breakfast was good and the room was big. The service was ok, not enough information was available so we had to ask many people.

Miinukset: Overall it was too crowded. The pools were nice but they were for kids.. Wish there was more stuff to do. The elevator was too slow. The building was quite old so some facilities need to be renovated.

Plussat: Not good. too dirty.

Miinukset: Clean, and clean!!!

Plussat: the pool and water slide is better then other hotels. they are changing the room carpet to wooden floor so that is a plus as well.

Miinukset: a little out dated but thats not a big problem. i wish they would remove the dead frogs from the fountain.

Miinukset: The air conditioning sound was really noisy and you could hear a next room using water in their bathroom even after midnight. Even if you choose a room with ocean view they give you a room on the second floor with trees blocking the ocean and you literally cannot enjoy the ocean view at all.

Plussat: Clean and friendly

Plussat: Hotel staff are all polite, serving guests from heart with smiles. The sea side room are quite spacious with excellent view, guests can enjoy excellent sunset from the balcony. Hotel is clean and safe, super beach and nice swimming pool. Good location, walk distance to all major sites of the bay.

Miinukset: No special offer for Hotel guests, buffet is expansive when charged by heads for a family. Maybe the hotel encourages guests to go out, I find good meals and drinks outside of hotel. Others to improve, Frogs in the garden are a little bit noisy at night and lobby is not as cozy as other 5-star Hotels. The SIXT car rental boy in the hotel better to be professional, careless of guest and timing, his serving attitude is far away from Hyatt own staff. I got my car ready 1 hour late than the agreed time.

Plussat: Great location right on the beach and close to everything (everything in Guam). Nice pool area. Friendly staff. Nice view from the room.

Miinukset: Hyatt charged my credit card an additional $400.00 post checkout. I'm disputing the charge but they are very slow to respond/investigate. My res was paid in full on on booking so they made a serious mistake. The hotel is kind of run down, stains all along the carpet and the rooms are damaged and slightly dated. Stained walls, furniture, hallways, light fixtures etc. Not well maintained ir clean as one would expect at a Hyatt. Especially for the price.

Plussat: Very very good food. Totally worth visiting the restaurants inside, especially Cafe Kitchen and the Niji.

Miinukset: Sunset BBQ food quality was very disappointing; the show quality was mediocre compared to that of PIC. Camp Hyatt needs to be improved with more alert teachers who could deal with children's emergencies better (it took them more than 30 minutes to contact the parent of a child throwing up at the camp; nobody could speak the language the child was speaking. The child was crying for the whole time). House keeper kept taking away our pool towels. The water in the shower booth and all the faucets are unbelievably dirty. You will know that when you use your own water filter. Unbelievable.

Plussat: Very large swimming pool (perfect for little kids and family) and direct access to the beautiful beach. Location-wise it is perfect. Friendly and helpful staff

Miinukset: Hotel interiors are out-dated and boring. Very busy restaurant. Poolside restaurant has very limited menu.

Miinukset: The fan noise from the building right next was so loud that we couldnt even sleep. After we got the rooms changed it was fine

Plussat: places and conditions were very nice.

Miinukset: A parking lot was very small.

Plussat: Location, view of ocean and the sunset, swimming pool, parking lot, the beds were comfortable, the toilet was excellent

Miinukset: Nothing

Plussat: I love the pool, it’s gorgeous. The location is great, close to shopping, and every kind of restaurants. Everything is walking distance, very convenient. I stayed in Guam for over a month and in three different hotels. This hotel had the best internet service of the three. I had access to internet the whole time I was here. There is also a large laundry room for guests to use, it is clean and all machines in well working order. A large comfortable lobby to lounge in was very nice for times when you want to get out of the small room.

Miinukset: I don’t have a real complaint. As it was a comfortable bed with fresh linens and very clean. We were there for business and a 6 week stay. Wish they had extended stay rates.

Plussat: 27 May, Although was my ask late in order to clean up my room, hotel housekeeper carried out too well

Miinukset: Floor 17th ICE machine didn't work. And the first night, the upper floor has noisy and noisy music. Next day, I got to know that was Sunday night some events in there. anything else was okay.

Plussat: infinity pool and good location

Plussat: This is one of the most cleanest hotel in my travel experience. I used to travel in Japen many times, but this hotel is more cleaner than the Japen hotels I stayed before. I stayed in room1201, and the ocean view is awesome. I definitely will come back to this hotel.

Miinukset: I was stay in room 1201. This is 2 rooms combined together. But there is one air condition keep made noise specially when we set the fan to "low".

Plussat: Nice location on the beach. Pool and bar area convenient. Close to restaurants and shopping.

Miinukset: Facility is in need of some refurbishment, but still comfortable.

Plussat: Location

Miinukset: Includes breakfast

Plussat: Fabulous location and kind staff.

Miinukset: Most facilities are outdated despite keeping clean.

Plussat: Location. Kind staff. Infinity fool. Best place for enjoying tumon beach

Miinukset: Location is best. But if you rent a car, you do not need good location. Guam has very good parking lot. And if you borrow a car, you can enjoy real Guam. Of course Guam reef is very good place for enjoying the tumon beach. I recommend you Guam reef hotel if you are not good at trip.

Plussat: Customer Service/Staff were very friendly and accommodating.

Miinukset: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Plussat: I liked the customer service and the view.

Miinukset: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Miinukset: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Miinukset: it's not clean. too much expensive.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: the room was clean. it was a bigger room than i expected.

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: The Air-conditioning is too cold.

Plussat: The staff there is amazing. Also the outside beach area is great too.

Miinukset: Could use a makeover. Some upgrades could help. Bar outside could do the same.

Plussat: I was so happy that my room was upgraded to a Suite Room with Ocean view. Everyone working there were very friendly and accommodating. The swimming pools are very clean. Beach area is clean.

Plussat: Location.

Miinukset: Pretty outdated. Needs to be cleaned. Felt old and musty.

Plussat: Not much you can do to constant maintain the facilities due to the humidity. However, being said that like other hotels in Guam I was happy from all the staffs in all areas were very courteous and professional in what they do. I therefore would like to thank you all for a job well done.

Miinukset: The entrance from the lower deck front and back was kept in an excellent condition, but going into the room great, however, the restroom are outdated but then the hotel have been around for a long time. There really nothing that I didn’t like because I’ll still come back and it’s not like I’m going stay in the restroom all there anyway.

Plussat: They were really nice

Plussat: Location on beach is good.

Miinukset: Noisy ice machine just near our room. No decent pool food and drink service. Very ordinary buffet breakfast. Strong Chemical smell in room after cleaning

Plussat: Bed was great , but check in staff was a little strange that i didnt have the card that i booked and paid a month in advance, they should be more understanding that my trip was paid in advance..

Miinukset: Checking in. Staff gave me hard time.

Plussat: Hotel is infront of the beach.

Plussat: The overlooking of the beach and pool feom our room. Has a nice and big lobby. Lots of parking. Nice amenities.

Miinukset: None. The place is perfect for our taste.

Plussat: Great sea view if you book that side, large room. Resort-like with a pool and right on the beach. Balcony so you can get some fresh air.

Miinukset: The AC can't really be controlled by your thermostat. If you set it lower than 25 degrees Celsius, it doesn't change, so it seems to be the minimum. Room is a bit tired and outdated (glass bathroom counter and sink, which is showing wear). Had recently spent two weeks in Japan and paid much less for much better facilities. Even though it's close to the airport, expect to pay $25 for a taxi ride.

Plussat: Pool slide

Plussat: The view was excellent.

Miinukset: The food at the executive lounge wasn't up to expectations. Not enough variety. Very basic not first class. Also some of the amenities were the same.. basic even for an upgrade to suite.

Miinukset: 99% of their quests love it cold. We are in that 1%, we turned the AC off for 3 days. I did not reduce their rating because of my problem. Our room was 67 deg at check in. On my next visit there, I will ask them for a warmer room or bring a heater. Ha Ha.

Plussat: Beautiful beach, nice staffs and all the facilities in there ;)

Miinukset: Mugs in the room were dirty and it hadn't changed during my stay. I could see even a coffee stain on the muddler which I had used the night before.

Plussat: The tram/bus stops right at the front door. Located right on the edge of the reef made for excellent snorkelling.

Miinukset: When we checked in got placed in rooms with car park view only. No given any option for ocean view. The pool area is full of children, no adults only areas. Too far from town to walk back

Plussat: A very comfortable and relaxing place to stay in. The first night they had live music playing ( Friday night ) which was very nice. The breakfast was nice. The rooms were big and we had a nice view from our room.

Miinukset: The hotel was actually a bit far from the main Tumon street which wasn't clear to us when we were booking the hotel. The food was a bit pricy but really good. Facilities were a bit old.

Miinukset: Old!!!!!!!

Plussat: The staff's were very kind.

Miinukset: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Plussat: The customer service was impeccably superb. The view of the ocean from the lobby and pools were breathtakingly beautiful. I love that the coffee shop is 24/7 & everything served at cafe chino is delicious.

Miinukset: Not a single thing! No complaints at all.

Plussat: Price is quite reasonable. There’s Wellness activities every night in the pool and gym.

Miinukset: No complimentary water and bathrobe after they did bed making. And tried to charge wifi every time even though I’m a member of Hilton Honor. Service quality was terrible. Facility is quite old. Not enough water pressure for shower. It took hours to wash my hair. And also, you can hear the voices next door. Noisy indeed. Private Beach is just for watch. A few people swim there because of rocks on the beach.

Plussat: Infinity pool much relaxing view.

Plussat: The location is perfect for everything you want to do as a tourist. The Hilton is conveniently located close to all the tourist attractions the farthest we had To drive was 30 minutes which is not bad at all! The little breakfast area after the check-in counter is absolutely delicious the pool and beach area are fantastic the waterslide is a very fun addition the drinks at the bar are delicious and I would recommend the Mojito the view from our balcony was absolutely beautiful the beds were extremely comfy the room was quite large the shower and bathtub were separate which is also a great feature for relaxation there was plenty of shopping on the Hilton in case you had forgot something and the staff were extremely friendly

Miinukset: For the price I paid for the room I would expect more cleanliness. The shower in our premium tower ocean view had mold in it when we first came in after the third day it was finally cleaned the room continued to smell of smoke every time we would come back to it as if the cleaning people were smoking while cleaning Roy’s restaurant was not as good as reviewed online the age steak had absolutely no flavor coming from working at a steakhouse where our age steaks are delicious I was extremely letdown. The Hilton also does not inform that you will pay for Wi-Fi unless you are a Hilton member so you might as well sign up for Hilton membership before you go on your vacation to Guam that way you don’t have to pay for the Internet.