Tamuning hotellit lähellä Tarza Magical Adventure Zone & Water Park

Plussat: Location, view of ocean and the sunset, swimming pool, parking lot, the beds were comfortable, the toilet was excellent

Miinukset: Nothing

Plussat: I love the pool, it’s gorgeous. The location is great, close to shopping, and every kind of restaurants. Everything is walking distance, very convenient. I stayed in Guam for over a month and in three different hotels. This hotel had the best internet service of the three. I had access to internet the whole time I was here. There is also a large laundry room for guests to use, it is clean and all machines in well working order. A large comfortable lobby to lounge in was very nice for times when you want to get out of the small room.

Miinukset: I don’t have a real complaint. As it was a comfortable bed with fresh linens and very clean. We were there for business and a 6 week stay. Wish they had extended stay rates.

Plussat: The location, the view, the dining staff, the spacious room! Everything! I love it!

Miinukset: None that i can think of

Plussat: Location was good

Miinukset: Beds were hard, hotel was old and run down, shower water oscillated between hot and cold, over priced for the value

Plussat: Location

Miinukset: Rooms are old. Needs renovation.

Plussat: Location is the best for this property. It is walking distance to a bunch of good eating and shopping places. There is a mall right across the hotel. There is also a large souvenir shop/convenience store at the hotel lobby and a 24-hour cafe. The hotel is also a beach front property, but they do not provide any lounge chairs on the beach, nor can you bring a hotel pool towel to the beach which is weird for a Guam resort. The room rate though is pretty competitive already versus other hotels in the Tumon area.

Miinukset: As already mentioned, pool towels are not allowed to be taken off the property. This means that you can only use personal towels for the beach. It is a beach resort that does not provide beach towels which is unheard of. Also, there is no room service available which was also strange.

Plussat: The location was perfect. Near the shopping district and the the rooms were superbly clean. Enjoyed the stay very much

Miinukset: Nothing, really.

Plussat: Fabulous location and kind staff.

Miinukset: Most facilities are outdated despite keeping clean.

Plussat: It was perfect! And our view from our balcony was breathtaking

Plussat: Location. Kind staff. Infinity fool. Best place for enjoying tumon beach

Miinukset: Location is best. But if you rent a car, you do not need good location. Guam has very good parking lot. And if you borrow a car, you can enjoy real Guam. Of course Guam reef is very good place for enjoying the tumon beach. I recommend you Guam reef hotel if you are not good at trip.

Plussat: good service, great location, convenient parking.

Miinukset: not enough room information(i couldn't find any information whether twin-bedroom or double-bedroom when i booked), dirty room couch

Plussat: location very good. shore right in front. downtown is right there. super clean and bed is comfy and ppl are nice. facility is luxurious.

Miinukset: safe lock is totally broken. ppl came in to fix it for 3 times and they fixed it temporaily but it keeps breaking down. for 5 days, I couldnt use it. room key is alittle weird too. we had it renewed twice. and one hanger wasnt tight enough and shower thing is kinda broken too.

Plussat: lacation is very good.

Miinukset: price

Plussat: Everything was very cool! Food, Faculity, Service! Really love it!

Plussat: breakfast and location are both great.

Miinukset: The sound insulation and hot water supply are both have room to improve.

Plussat: Staff. Landscape. Convenience. Restaurants to choose from. Coffee/pastry shop. Simple yet elegant

Miinukset: The water slide was not working. There was only 1 trash bin in the room and it was in the restroom. The couch was not comfortable in the room.

Plussat: Quiet with a very nice ocean view. Though the pool was too small but the beach is amazing. Staffs are awesome. Rooms are huge. My Staycation with my kiddos was great.

Miinukset: Pool. More food options for breakfast.

Plussat: The bathroom was amazing. The staff were outstanding, and I had a great time.

Miinukset: Outside of staying for free, nothing.

Plussat: I love the ocean view ❤️

Miinukset: The bed is a little bit small for me

Plussat: - The restaurants (Alfredo’s, Soi) are great and reasonably priced because you can get 20% discount while you’re staying in this hotel. - I stayed at an ocean front room and the ocean view is impressive. - The bed was very comfy.

Miinukset: - It would have been better if they have a separate elevator to access to the pool and the beach. - The toilet in my room smelled bad. - The room looked nice at a glance but I found it was really inconvenient that there were no towel holders. Also, some furnitures in the room seemed that they need to be fixed.

Plussat: The view was spectacular!!!!

Plussat: close to the airport and what worked was new - pity not much did work

Miinukset: sockets in room did not work, phone system did not work, no turn down service, wifi no existent - uncaring senior management who felt that because we had been upgraded into an expensive room category we should be grateful to be staying in a room that did not actually work, that had paint and decoration debris ground into carpet and chairs - this place is being sold before it is finished for an extortionate price and is just a plain RIP OFF from start to finish- appalling - AVOID AT ALL COSTS

Plussat: Customer Service/Staff were very friendly and accommodating.

Miinukset: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Plussat: I liked the customer service and the view.

Miinukset: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Plussat: All staff members were courteous and helpful.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Miinukset: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Miinukset: it's not clean. too much expensive.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: The Air-conditioning is too cold.

Plussat: Beautiful hotel

Miinukset: The pictures don’t match the rooms and i over pay for a view i didn’t get. The club was waist of money. And the pool bar is so crowded with tanning chairs I couldn’t walk around

Plussat: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Miinukset: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Plussat: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Miinukset: The hotel lobby was a little dated but overall was still ok.

Miinukset: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Plussat: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Miinukset: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Plussat: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Miinukset: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Plussat: Westins's location is so good for shopping and eating and travel. All staffs were so kind and professional. And Condition of Westin's private beach and swimming pool were so good. ※ Biba magic show was so wonderful. Surely, I want to recommend +_+!

Miinukset: Room's Window isn't good for shutting out the wind. In our schedule, the sound of wind was so difficult to deal with.

Plussat: Vicinity and close to the beach.

Miinukset: It’s tired and in need of decoration and or renovation. We wouldn’t go again.

Miinukset: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Plussat: Very comfortable room.

Miinukset: Parking was difficult. Lots of flooded areas in parking structure.

Plussat: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Plussat: Great location and clean room.

Miinukset: The receptionists at the front desk were so so.

Plussat: I like the location

Miinukset: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Plussat: - Location is great, has a convenience store and JP store on the ground floor. - Easy access to the beach and free access to Tarza.

Miinukset: - Corridor was dark and a bit creepy, but was not a big problem.

Miinukset: The flooring seems old.

Plussat: Staff pleasant.

Miinukset: TV is too small. Water park needs upgrade

Miinukset: Toilet in room too small

Plussat: The staff was wonderful and helped us during our long stay in the hotel. The room also exceeded our expectations and was well-maintained.

Plussat: The hotel close to shopping and Restaurant

Plussat: What I like the property is that the staffs are accommodating whenever I have questions and requests. The place was peaceful and cozy to sleep in. Beds were kind of a little too high for me but it was still comfortable to sleep in.

Miinukset: I wish there was a microwave in our room. And also I hope that the hotel updates their TV, I was hoping that it was a smart TV where we could log in on our Netflix or Youtube so we can watch during our stay. I also wish that there was a bidet for when using the toilet.

Plussat: Facilities were great. Everyone is friendly. Convenient.

Miinukset: The air conditioning

Plussat: Room housekeeping was excellent except on one day. Front desk staff was pleasant and courteous. Had problems connecting to WiFiand front desk assisted me. Had other small issues which was handled very quickly, professionally, and to my satisfaction.. Can enter the hotel through the stores which makes it conveneient. Great location near beach and shops. Would recommend this hotel.

Miinukset: One day, my room was not cleaned. Apparently house keepers are assigned to a room and on that particular day, she was on a differnet floor getting rooms prepared for a large group of tourist that by the time she came to my floor, it was late in the afternoon and I wanted to rest so I told her it was ok and to just give me fresh towels. I believe that they need to review their internal housekeeping rules and have those who are free to assist others who need help. Overall my room was serviced well. The hallways had a funny smell. It looked like the hallway was just panted so that might be what the smell was. The carpets in the hall way was very dated and worn. Lighting in bathroom was low so putting on makeup was difficult. The tile against the bathtub had a different level than the tile throughout and I found my self stubbing my toes several times until I got use to it It would be nice if a line would be present at front desk so guest would not be standing so close to you while being assisted. Privacy is important to me especially when my credit card and personal info is exposed.

Miinukset: Very small towels, basic toiletries, no coffee, minimal amenities compared to other similar hotels. Inexpensive and it showed.