Venetsia hotellit Castello

Plussat: Room (Royal Suite) was unbelievably good. Absolutely stunning. Both lounge and bedroom were very large and facilities perfect. View overlooking canal was lovely and staff friendly and helpful and all services just top notch. 3rd time we've stayed and better each time.

Plussat: Place is very pretty. Bed was xomfy

Miinukset: Room dark as a dungeon. Inadequate lighting and not a single hook in the bathroom to hang a bathrobe or towel. Also absolutely no room by sink to lay out toiletries or makeup. And when we checked out they didn’t even ask if we enjoyed our stay or even to stay safe trip Home! Front desk staff are morona

Plussat: Food, bar and staff were amazing

Plussat: This hotel is gorgeous. It is in true Venetian style and so pretty. The breakfast was great.

Miinukset: This hotel was a bit hard for us to find and we continued to have trouble navigating Venice! It was in a quiet and secluded area. There was also major construction going on outside our room two of the three mornings we were there. They were hammering cement starting at 8am which was awful! I did address it with the front desk and they said it was city work being done and out of their control. Next time I would make sure to have a room in the back alone mg the canal.

Plussat: Fabulous location - it was wonderful to stay in a restored palazzo. Quiet location but Ai Cavalieri is an easy and beautiful walk to many wonderful sights and places. Excellent breakfast selection and friendly. Helpful staff. The Murano chandeliers in the rooms are stunning, as were the frescoes in our room. Pleasant view out over the canal.

Miinukset: It was a pity that the hotel did not have a restaurant that served food at lunch or in the evening. The sofa bed that was provided was adequate but not luxurious (thin mattress and fewer and lower caliber pillows than on the bed in the other room) - given the standard of the room and the cost this was a shame. The bathroom did not have a bath and it was accessed via some steps without a hand rail ( not a problem for us, but it could be for some). Beware, the marble shower is very slippery. The steands of cobweb on the chandelier in the stunning master bedroom were a shame as were the crumbs under the sofa bed (clearly crumbs lurking in the sofa before it was converted into a bed). It would have been nice to reconnect the sofa bed into a sofa for during the daytime. We were very grateful to the hotel for arranging the trip to Murano, although confirmation of the water taxi time would have made departure easier.

Plussat: Staff was amazing and our room was perfect. Hotel was centrally located.

Miinukset: Bar was a bit small. No restaurant.

Plussat: Just loved everything, exceptional service, absolutely beautiful hotel, breakfast is unbelievable.

Miinukset: Out stay was too short.. ;)

Plussat: It was beautifully decorated in a classic style. It was befit to Venice. The staff were friendly and the room was very clean and comfortable. We tried the classic and the delux room for 1 night each and both were great. The breakfast was delicious. The free drink at the bar was a nice touch with hors d'oeuvres hors d'oeuvre.

Miinukset: Internet was painfully slow often dropping to 0.50Mbps. The staff was helpful but failed to go the extra mile when asked about decade coffee for the room we were told they only had cafinated and couldn't give us decafe. The mattresses were extra firm and we prefer them on the softer side. The tv had almost no options for English speakers with no on demand movie option. There was no gym or pool.

Plussat: Nice breakfast, nice design & overall feel of quality.

Miinukset: There was a hotel-approved loud birthday party right in front of our room windows (it was on the first floor). Our complaints did nothing to make it stop. "But this is a birtheday party!", was the shocking comment from staff. Overall, the walls of the hotel seemed paper-thin.

Plussat: - Beautiful modern design - Great stuff - Great food - Great bar, cocktails and bartenders - Perfect if you come for Biennale - But otherwise very far from everything else as there is nothing in the neighborhood

Miinukset: - if you didn’t come for Biennale, its quite far from everything else as there is nothing else in the area

Plussat: Location

Miinukset: Price

Plussat: Friendly staff

Miinukset: No gym and pool

Plussat: Everything! Beautiful building. Outstanding staff. Bed so comfy I didn't want to leave it. Breakfast in room a delight!

Plussat: This hotel was nice, clean, comfortable even with four people in the room. The courtyard was attractive, and we enjoyed evening drinks and morning breakfast there. Breakfast was a delight with a wide range of options!

Miinukset: Location from venice's sites originally felt far, but a water taxi day pass reduced the amount of walking we needed to do. A plus was that the hotel put us close to Lido and its beaches, so we got some time in the sun as well!

Plussat: Quiet area in Venice. The hotel location is actually quite good, if you take the public boat/waterbus. Very friendly staff with lots of good tips about local restaurants and best viewpoints. I’ve been to Venice a few times and this is the best experience.

Miinukset: Nothing.

Plussat: The room was clean as expected. Nothing exceptional about this hotel to mention. location was a little remote from the main square, which was ok. It was a pleasant walk thru the quaint and quiet residential area.

Miinukset: The room was not as depicted in the online photos. The verbal representation of the room was exaggerated. The staff continuously barraged us to purchase the Breakfast inclusion. Which I understood to already have been included when we bought online.

Plussat: Very nice amenities, breakfast, and location for transportation needs.

Miinukset: Restaurant options are limited.

Plussat: Beautiful location - quiet, lovely, green neighborhood a 2 minute walk to the vaporetto stop. Beautiful courtyard with lovely lounge furniture. Well staffed. Rooms well designed and attractive. All the modern conveniences. Nice cafe around the corner.

Miinukset: Breakfast at 9 euro could have been better, very ordinary, nothing special.

Plussat: Location

Plussat: The rooms were very large and nice for the price. The hotel is located a little over a mile from the Piazza San Marco which was totally feasible because you can walk along the water. We had a 1 year old in tow and it wasn't an issue for us. It was actually nice to be in a quiet area in the evenings. There were also a few parks near by which was great to allow our little one to run and play.

Miinukset: The restaurant staff was friendly but the concierge and check-in staff were not so friendly or approachable as is to be expected from a person holding such position.

Plussat: The staff was nice enough to say that they will take care of the complains and apologized. The breakfast had variety of food.

Miinukset: The staff was nice enough to say that they will take care of the complains and apologized but it wasn't taken care of after all.

Plussat: Hotel was located out of the city centre of Venice which is away from the noise, and the room is nice roomy. We arrive very late on the day and the staff assist us on how to get to the hotel.

Miinukset: The hotel is about 20 mins walk from St. Marco Square and 1 hr by ferry to Piazza Roma, therefore have to plan the time for travelling.

Miinukset: Location. It is a bit far from the city centre and major attractions but still within walking distance.

Plussat: Cleanliness, food, staff, bed, information source, location

Plussat: hotel was great in quiet location and close to boat stop so not far to carry any luggage. I did notice alot of people walking round venice with bags looking lost so great for finding the hotel

Plussat: Mahtava aamiainen! Huone oli tilava ja hyvin varusteltu. Sijaitsi kauniilla paikalla, Lidolle lyhyt venematka.

Miinukset: Etukäteen ilmoitettiin että keskustaan kävelee 15min, hotellissa sanottiin 25 min, mutta kävely olikin liian pitkä tämän ikäisille (60+) helteessä. Siivous tapahtui joskus hyvin myöhään siestan aikaan. Huoneessa oli vedenkeitin, mutta kahvia sai vain eri pyynnöstä.

Plussat: Rauhallinen,esteettinen sisustus,kaunis arkkitehtuuri ja sisäpiha.Sopii ertyisesti biennaleen matkustaville.

Miinukset: Ruoka ei kovin erinomaista.Paneeratut lampaanselykset pettymys,aivan matonta.Lampaanselykset tulisi laitaa punaviinikastikkeessa eikä paneerata.

Plussat: Hotellin sijainti on kokeneelle Venetsian kävijälle erinomainen. Alueella ei liiku turisteja eli tunnelma on aito. Vanha luostarimiljöö antaa hotellille oman viehättävän leimansa. Öisin oli täysin hiljaista.

Miinukset: Olin tyytyväinen, mikään ei ärsyttänyt.

Plussat: Siistit huoneet. Mielettömän hyvä sijainti lähellä keskustaa, mutta kuitenkin pois siitä kauheasta härdellistä. Hyvät kulkuyhteydet ja lähettä Lidoa

Plussat: Hotellin yleisilme oli siisti ja kokonaisuus oli toimiva. Rauhallinen ympäristö. Kävelymatkasta San Marcoon oli annettu liian optimistinen tieto - 15 min tuskin riittää. Hotelliasiakkaiden kannattaa käyttää liikkumiseen vesibussia ja päivälippuja voi suositella jo hotellin esittelyn yhteydessä.

Miinukset: Hotellin aamupala oli hyvä, mutta ruokailutila oli ahdas.

Plussat: very peaceful,clean too

Miinukset: very quiet in the bar in evenings,could not enjoy night in hotel,would have to venture out.could have been more of a choice i food for breakfast

Plussat: It had large modern rooms in a quieter area of Venice with some lovely green space but still close enough to the tourist attractions of Venice.

Plussat: The Staff warmly welcomed us and helped us book a tour with the most competent and delightful tour guide. The rooms were perfectly clean and very tastefully decorated. The breakfast was excellent. We will stay here again.

Miinukset: No complaints.

Plussat: Great value for money!

Plussat: the facility of entry into the hotel via a boat through a dock was just spectacular. The decor of the rooms was very surprising. i was a bit sceptic about the gaudy colours in the rooms, but was pleasantly surprised and impressed. staff was great and help full. very well located.

Miinukset: No view of the canal or any other building from the view.

Plussat: Great Hotel in this mad city. A welcome rest from the hustle and bustle of Venice and so convenient being on a canal. Breakfast had great variety and was filling and of great quality.

Miinukset: Nothing in particular. Everything went well whilst we were there.

Plussat: The Aqua Palace was the perfect hotel for our first visit to Venice. It is beautifully designed, the suite we booked was incredibly comfy and **so** quiet, especially at night. An excellent buffet breakfast is available. The staff went out of their way to accommodate us. What's not to like? We'd go back in a heartbeat.

Miinukset: It rained.

Plussat: good situation, nice staff, good breakfast

Miinukset: bathroom not enogh space for cosmetic"s etc. not enogh ligth

Plussat: Spacious room. Spacious bathroom. Nicely decorated. Friendly staff.

Miinukset: Difficult to find. There are 3 streets with the same name in Venice. Suggest you use water taxi to get there the first time. We walked for hours before we gave up and asked the hotel to send someone to fetch us.

Plussat: beautifully furnished. spacious and quiet

Miinukset: poor directions from #1 Vaparetto

Plussat: Helpful staff

Miinukset: Laundry is expensive Eu 130. Beware of high tides when arriving or leaving. Water taxi is essential to find the hotel - this is dependent on tides. Water Taxis are expensive eu 80

Plussat: Chocolates each night were such a sweet treat. Concierge were helpful and friendly. Thank you!

Plussat: Great location. Hotel beautiful. Staff very nice.

Miinukset: Terrazza restaurant is very expensive and not exceptional in term of food, service is soso as well. We found 2 places in the city where we have better eaten for almost half the price. Breakfast was ok but not exceptional as well for the price.

Plussat: Probably the closest 5 star hotel to St Mark's Square.

Miinukset: 1st night in hotel, shower did not drain and flooded the whole bathroom floor. Had to call for someone to come up and drain the shower. He ended up pulling out a big wad of hair the size of my fist.

Plussat: The Location is perfect. The staff was, for the most part amazing. The room was well appointed. The restaurants were definitely 5 star calibre

Miinukset: The concierge's were rude. They did not smile or even acknowledged me as I left and returned to the hotel. I was surprised, because when I stayed a the Metropole last year, this was not the case. They went out of their way to ensure we had everything

Plussat: Fantastic location. Clean and comfortable. Spacious marble bathroom with his and her basins. Excellent staff and service throughout. Spectacular views from the restaurant and attentive service at the ground floor bar. We paid for a standard room and got exactly what we expected a side room without a view but given we spent most of our time out and about that was absolutely fine for our needs. We ordered room service the first night and enjoyed two enormous club sandwiches (one would have been enough for us both) with a bottle of wine, all delivered promptly and set up on a lovely table with snowy white linens. We could not have been treated better.

Miinukset: It is and expensive hotel and therefore you need relatively deep pockets if you want to eat every meal there. Breakfast at 35 euros was expensive but the choice was fantastic and it was worth every penny for the quality, service and the stunning views.

Plussat: Location, architecture and staff.

Miinukset: Not one thing.

Plussat: This historic hotel is simply spectacular. The public areas of the hotel (and some of the guest rooms) are located in a 14th century palazzo that still has its original staircase running off the reception area. Our room with stand up balconies which overlooked the lagoon was just lovely, with a large and well appointed bathroom. The location a couple of minutes from San Marco Square is excellent. The hotel staff were uniformly helpful. The buffet breakfasts on the roof top terrace are well worth the money.

Miinukset: Nothing.

Plussat: the service is fantastic the hotel is beautiful the location is great.

Miinukset: I think that the rooms need some rennovation and updating. the smell of the room is dusty....

Plussat: Was great .great customer service ..

Plussat: Very top class, lots of attention. When out of their way to please.

Miinukset: I person on reception on arrival who should have called for others to help instead of ignoring guests waiting.

Miinukset: Aircon/heater didn’t work, my room was boiling hot throughout my stay. When checking out I overheard another guest making the same complaint so clearly an issue throughout the hotel.

Plussat: Very new room, spacious with three of us and nice bathroom

Plussat: Hotelli lähellä Biennalea, rauhallisella paikalla, siisti, isot huoneet. H

Miinukset: Huoneet olivat viileät. Tyynyt olivat liian suuret.nkilökunta oli ystävällinen.

Plussat: Fantastic location, quiet yet close to everything. Staff were wonderful - had great local knowledge and were always helpful and friendly. Highly recommend.

Plussat: Great location just a bit east of St Marcos plaza. At the end of an alley but easy to find .

Plussat: Loved the location and the size of the room.

Miinukset: We went with another couple. Our room was very hot and stuffy both nights, even though we had talked to the front desk personnel after the first night. Our friend’s room was two doors down and the temperature of their room was very comfortable.

Plussat: Excellent location and very professional staff.

Miinukset: More TV channels in English.

Plussat: The room was lovely, the breakfast tasty, location and neighborhood excellent, and the heated towel racks were much appreciated

Miinukset: The key situation. They would only give one key and it had to be turned in to the desk whenever we went out. There were two of us and weren't always together, so that was annoying. Also, we were staying in the annex so we had to keep going to the lobby in the main building every time we went in or out.

Plussat: Location.

Miinukset: Staff is VERY unfriendly. Room was very outdated. Mattress and pillows were very uncomfortable. Bathroom shower was not working properly and it is very uncomfortable to take a shower in it.

Plussat: The location is great, in the middle of the Venice and yet very quite. Loved the balcony. Staff was very profesional and helpful. Ok breakfast. Good wifi.

Miinukset: Pilows was a little hard. Furniture was worn.

Plussat: The staff were extremely helpful and friendly. Excellent buffet breakfast. Great location.

Miinukset: When we asked for tea making in room which was complementary we were given disposable cups. For hotel this standard I would expect ceramics.

Plussat: Excellent staff, great room that matched website, quality breakfast, globally diverse guests and a great location.

Miinukset: A few mosquitoes in the room.

Plussat: It was a beautiful family run hotel. The staff was amazing, friendly, helpful, and professional. It was in a quiet easy to get to location. We thought it a well appointed gem! We would highly recommend staying there.

Miinukset: there was a problem with the AC in the hotel and it was hot

Plussat: The property was very well decorated.

Miinukset: There was no air conditioning and temps were in the 80’s so the room was incredibly stuffy. We were facing the canal which meant when we opened the windows it was very loud. There is a water taxi along with lots of other activity outside the hotel. Between foot traffic from the cruise ships and the restaurant/bar downstairs the loud noise and smoking (which came in our open windows) didn’t end till between 2 & 3 am. So we didn’t get much rest.

Plussat: They make every guest a movie star!

Miinukset: Nothing: I’m pretty picky and they exceeded every normal measure—— when I left behind my unmarked music-book .... when I called from UK they had it and are sending it to my home! Saints!

Plussat: Fantastic staff, great location, cool hotel design and décor, great bar and food. Will definitely stay there again.

Plussat: The staff was attentive and super professional. We were pleased with everything about our experience. Not only do we recommend it, but we’re sure to stay here next time we return.

Plussat: Location and furnishings were appealing Staff friendly

Miinukset: We had a water view room we paid a fortune for and got hard pillows like sand bags , An extremely noisy room because of pedestrian steel ramp in front of our room, With constantly hundreds of people crossing on it and looking in our room, the hotel should have told us about it but did nothing, shower fittings all leaking , tiny room my friends paid less for no water views and got larger room newly renovated and cheaper. Disgusting that we paid so much for a water view room and got nothing but noise. Would never go back to Venice needs to get rid of those steel Ramps in front of Metropole and Danielle’s Hotel . Dirty looking and should not be there . Too many trashy stalls in front of hotels and churches

Plussat: Aamiainen oli loistava. Tarjonta oli hyvä ja monipuolinen.

Miinukset: Huone ei vastannut kuvausta ja hinta/laatusuhde huono.

Plussat: Love love love the garden.

Miinukset: Was unaware of the 55 euro price for the breakfast. I have stayed here before and loved it - but would NOT have gotten a few rolls & salami for that price. I mistakenly did not read the menu on the breakfast tables.

Plussat: Comfortable but small rooms.

Miinukset: Looking a little tiered in places. Massive crowds outside during the day.

Plussat: Restaurant is amazing and very professional staff.. cocktail bar and garden are cool too.. interesting decor all the way through with oriental influence... location is great for the Biennale

Miinukset: No movies channels on the tv and bathroom smelt damp, not what you’ve over for 5 star but still great place to stay

Plussat: Comfortable elegance at it's best. Warmest staff you will ever find anywhere in Venice. The staff could not do enough for us. Nothing was to much trouble. Spotless rooms, and nice views. The oriental bar is superb. We will always return to the Metropole when visiting Venice.

Miinukset: After 10 days leaving was very hard.