Chiang Mai hotellit lähellä Tha Phae Gate

Plussat: Ray and the front desk staff were thoughtful and attentive. Very welcoming.

Miinukset: Music in the restaurant could be Thai instrumental.

Plussat: Friendly and over helpful staff. Breakfast was great and they also provide a small complimentary dish around lunch time with juices which is a nice touch.

Plussat: Great location. Friendly staff!

Miinukset: While it was great having access to free bicycles, they could use a service or upgrade

Plussat: Everything! Staff were efficient, booked excursions. Helped when I thought I had lost my phone. Offered post check out shower and allowed us to swim and have a free tea. Fantastic location.

Miinukset: Nothing.

Plussat: This is the perfect spot to stay with a family. Our room was big and spacious and overlooked the pool. Pool gets the sun all day and was a good size too for a hotel in a city. The staff were fantastic. They helped us book a great elephant trip and packed us a breakfast to take to the airport for our early flight. I would definitely recommend this hotel!

Plussat: Loved the location, just a few minutes walk to town, the staff were friendly, polite and extremely helpful, this makes the whole experience as a Scottish couple travelling in north Asia for the first time so much more pleasant and enjoyable the staff at this resort to be commended on their professionalism when language barriers exist. Superb

Miinukset: As white skinned people mosquitoes like us much more than the natives, would be great to have a hook above bed to hang ones net when travelling or for nets to be provided when mosquitoes are prevalent.

Plussat: Stayed here with my parents and children. The hotel is spotless with a great pool and super staff. Breakfast was lovely and the complimentary afternoon snacks are a really nice touch. Sadly our trip was cut short due to a family emergency back home but the hotel were so helpful and amended our booking so we wouldn’t be charged for the last night. I would highly recommend this beautiful hotel!

Plussat: The staff really do make this place. Always smiling and can't do enough to help. Good pool. Lots to do and see locally. Far enough from city centre to be quiet( can't hear a sound at night!) But a short walk or tuk tuk talks you to the night market area and beyond.

Miinukset: The tree is getting too big now and cuts out a fair bit of sunshine around the pool for those lazy days!

Plussat: Staff were very friendly and always willing to help. Pool was very nice. The afternoon snack was a nice touch. Location was quiet, but walking distance to many places. Room was very clean and spacious. We stayed in the family guest room, #113, which was on the end of one wing on the bottom floor, which was nice because no one walked by our room and it felt more private. Would definitely stay here again!

Miinukset: Bed could have been softer. After the first night we asked for softer pillows, which were MUCH better. 2 nights the guests in the room above us were loud, but we can’t fault the hotel for that.

Plussat: Love the refurbished with nice new wood touches. As always helpful, professional and efficient staff. Looking forward to our next stay.

Miinukset: None

Plussat: The high level of staff service skills is great. Breakfast is delicious, too, and it is very convenient because we rent bicycle for free. The service is perfect as there are few rooms.

Plussat: Our room was large and nice enough but beware the property doesn't have a lift

Miinukset: we didn't like the threatening tone of the email send us prior to our arrival: we had to confirm our arrival time immediately otherwise our double room would be released....really ??? in a non refundable booking ? a bit rich I'd say ! that started things bad for us and unfortunaly it continued on this was by far the most expensive property in our trip and it was definitively NOT value for money, the staff looked so bored, gloomy, passive, english borderline...such a massive difference with the other hotels visited in Thailand (smiles are usually in oversupply) !!! Our room was nice enough but not extremely clean. The breakfast was not good, very slow to serve and for the first time in a long time I had to ask to have my egg dish cooked again as it had arrived stone cold, the other breakfast options tried also failed to impress. Pool had no towels most of the time and overall the place is in need of maintenance, it looks sad and past its prime. None of the attention to detail experienced elsewhere, for me a classic case of 'want to have style and attitude' but in the process, forgetting to deliver a good experience to its customers

Plussat: This hotel is exactly what you want to experience when you're staying in Chiang Mai. It's contemporary and classic Thai perfectly blended together. The bathroom is really big and the beds are really comfy. Really great breakfast if you order from the a la cart menu. So many Instagram moments everywhere you look.

Miinukset: They do charge you for stained sheets or towels so try not to make a mess of anything if you can avoid it.

Plussat: Staffs are so friendly and helpful, always smiling! Hotel design is very cool like every little detail of it, the pool was not big one but good enough for a quick recharge. Breakfast was delicious with a big portion. Room is clean and bed is comfortable! Every where is nice for Instagram. Location is a bit quiet but we like it that's the difference between the crowd bustling old Town centers.

Miinukset: The location is not so centralized to the town but u can easily get around with taxi and grab

Plussat: Everything

Miinukset: None

Plussat: The hotel is pretty nice, the breakfast amazing.

Miinukset: Room maybe a little small and price a little bit high for the accommodation.

Plussat: Nice hotel. Great and friendly staff Breakfast was fantastic

Miinukset: Hotel is a little bit off the main attractions

Plussat: The breakfast buffet was scrumptious. Afternoon tea was a lovely touch. The beds were very comfortable and the rooms and common spaces were very stylish. The nearby shops were fun to browse.

Miinukset: A little help getting our bags down the stairs would have been nice.

Plussat: Nice decoration but need to have well maintenance.

Miinukset: Old towel!! Need to change. The guest room door make a big noise in the morning when beside room open /close the door.

Plussat: Great staff, excellent decoration

Miinukset: The air-conditioning was a bit loud

Plussat: We went here for two nights as part of our honeymoon and boy did they spoil us!! They gave us welcome chocolates fruit wine and then made up our bed with kissing elephants and our bath with flowers. It was beautiful!! Everyone was amazing .

Miinukset: Everything ! The fact that they really spoiled us for our honeymoon was amazing!

Plussat: The only hotel to stay in when visiting Chiangmai

Miinukset: Nothing everything perfect

Plussat: Staff, amenities, everything was great!

Miinukset: No cons

Plussat: It has a nice pool

Miinukset: It has a really strange atmosphere. Very bad feeling. There was huge amounts of bird droppings in our balcony. Really dirty.

Plussat: The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!

Plussat: Good location. Met the standard expected from a Shangri-La hotel.

Miinukset: Spacious, friendly and helpful staff.

Plussat: Everything was perfect but i thing the breakfast need more food halal or something for arabic people so many arab their

Miinukset: Food

Plussat: Everything was perfect, literally every single moment worth it, staff taking care about everything and they keep an eye on each and every need...

Miinukset: I can say that i liked everything

Plussat: Actually everything was great especially the high care for every small details and the amazing hospitality

Miinukset: Nothing

Plussat: nice but the stuff very rude and not friendly and they didn’t give me as i booked different than i booked

Miinukset: swimming pool

Plussat: The cleaningness and the comfortableness. The water games in swimming area.

Miinukset: Nothing

Plussat: Location is good. But hotel needs lots of maintenance

Miinukset: The water supply in bathrooms was stopped suddenly. Water bottles in the rooms were opened while we checked in. They took 38 minutes to check us in. Connecting doors we damaged. They fixed when we complained

Plussat: Everything

Miinukset: Nothing

Plussat: Everything. The fruit basket on our first day was wonderful. Great value. And the massages nearby the hotel were great and just 200 baht!

Miinukset: On our 1st night at 1am, the AC pipes above the room entrance ceiling started poring water through the ceiling. We called reception. 5 minutes later repairman with ladder fixed the pipes in a jiffy. One socket cover behind the desk was loose. The shower head was leaky, and weak current. It wouldn't surprise me some more infrastructure may requires maintanence, but it didn't bother us

Plussat: Our executive room was very spacious and cleaned very good everyday. In the buffet hall was a big variety of freshly prepared meals, vegetables, fruits, sweets and much more for breakfast. All the hotel staff was very attentive. In the Gym there are a lot of possibilities for sport.

Miinukset: As a holder of '"The Keyman Club Card" I expected to be seated at the Chao Nang Coffee Shop for our complimentary dinner. (Like the first time when we stayed at the Empress Hotel) Instead we were seated in the buffet hall next to the self service area. I made a complaint and after a seesaw we were seated next to the entrance door in the Chao Nang Coffee Shop. Not so great. For me that evening was done. The Free Wifi in the Executive room has had partially a weak or no signal. And (okay not so important but if you like to look) the digital TV transmission sometimes failed when it was rainy outside. You saw modern PIXEL ART and heard "Mute Voices".

Plussat: The staff were amazing. They provided us with extra bed for our child free of charge. Every day we got new plat of fruits in our room. Every day you will find flowers on your bed. We found one bag of food inside the room in the first day after making up the room. In short, very great experience with outstanding staff. I would recommend anybody to stay in this hotel.

Miinukset: Maybe the location was not very close to the night market. 10 min walk from the night market.

Miinukset: A little far from the center. Big bedrooms but horrible carpets. Sauna facilities need repairs, breakfast always the same.

Plussat: Super staff did everything possible to make our stay special. Lots of extra and thoughtful touches from flowers and fruit to gifts and free airport transfer. The new spa was great and probably the best massage I have ever had in Thailand. Reception was helpful, efficient and enabled us to keep our room for longer. Good breakfast, a nice lounge bar with music and pleasant room service.

Miinukset: Some parts need a little updating and a comfortable seat in the public areas would be nice.

Plussat: Great hotel, staff was very kind. They give us a present when we arrived (snacks and fruits). Breakfest was very good and variety.

Plussat: Amazing service, very accomodating, very very comfortable.

Plussat: Staff are all very polite and helpful and go out of their way to make you feel special. The food inhouse was of a very high standard. Wouldnt hesitate to stay again if back in Chiang Mai.

Plussat: Very clean, nice staff and good rooms

Miinukset: Nothing to say!

Plussat: everything good

Miinukset: Nothing

Plussat: The stuf was very good

Miinukset: The toileat is not good .wen you take bath all the water comings down

Plussat: Location and staff. Breakfast variety. Great water pressure!

Miinukset: AC thermostat seemed to not work. AC just continued to run, and did nothing to lower the humidity.

Plussat: The staff are amazing!

Plussat: Good location near walking street

Plussat: Clean hotel centrally located to everything in Chiang Mai and courteous staff.

Miinukset: The only downside is the very standard breakfast buffet offering. More exciting local food options would be better.

Plussat: Clean and cosy room, nice hotel, good room service and tasty food, slept really well (good matrass & pillow).

Miinukset: The pool area is small and not particularly attractive. In the pool bar, half a liter sparkling water has been invoiced more than 250 baht, which i find really expensive.

Plussat: Staff were really helpful.

Miinukset: The pool closes too early.

Plussat: Just one minute walk from the night market.

Plussat: I think the staff are very friendly and helpful. It is a great location near the Night Bazaar.

Miinukset: N/A

Plussat: The staff were all very cordial and helpful. The fitness center is very good.

Miinukset: I think the price for breakfast could a bit less.

Plussat: This is in excellent Hotel, the staff is painfully polite and the services were great. The food at the hotel restaurant was excellent

Miinukset: The shower was a bit funky. It was a huge step up to get into the shower. For some reason the shower is separated by the rest of the room by glass walls, making it viewable from any point in the room. Even more oddly, the privacy for the shower is a set of horizontal blinds located on the outside of the shower. Meaning, someone in the room can walk up and open the blinds and see you using the shower or bathroom. Not that this would happen, but I find that to be very odd, and I've never seen that in my entire life.

Plussat: Kind staff, good service, great location just near night maket. Everything is just great.

Plussat: the location is excellent in the middle of the night bazar and street market foods close to bars, restaurants, tour operators, bike and car hire companies and laundry services

Miinukset: it was all good

Plussat: Loistava sijainti aivan iltamarkkinoiden äärellä. Monipuolinen aamiainen. Siistit huoneet, allas-alue rauhallinen. Tänne voisi tulla uudelleenkin!

Miinukset: Kadun äänet kuuluvat hyvin huoneisiin yöllä.

Plussat: Located at the night bazar Nicely decorated lobby

Miinukset: Due to the location, its a traffic menace at the frontage The Chinese customers seem to be given high hand to disturb customers.. ie kids screaming in the hallways at odd hours

Plussat: Staff the beds, the breakfast.

Miinukset: When the air condition didn't work there was a little smell in one of the rooms

Plussat: Inside hotel itself was first class. Neighborhood: right smack in the middle of the action. Perfect location.

Plussat: Great location

Miinukset: Poor water pressure in the shower

Plussat: The breakfast buffet was great. A huge selection of food and the restaurant area and lobby are lovely. The location is extremely handy for all the night markets. The staff were very friendly.

Miinukset: We didn't like the bed at all. It was extremely hard and uncomfortable. We know if is quite normal to have hard beds in a lot of places in Thailand but our old bodies find them a bit difficult to sleep on.

Miinukset: They made me switch rooms to extend. Also very noisy area and rooms have little sound proofing.