Chiang Mai hotellit lähellä Kad Suan Kaew Shopping Centre

Plussat: Big room and good staff

Miinukset: Parking area and management

Plussat: The staff were generally friendly. If your looking for a hotel next to a big shopping mall this is the place for you. The breakfast was good.

Miinukset: We booked a king size room and they tried to put us in a room with two twin beds. Not great when your celebrating your anniversary. After much negotiation they found us a room (~45 min). Once we were settled in the new room it was much better. The room was small and dark. There wasn’t a fan in the washroom. It also needed a good deep cleaning but was clean on the surface.

Plussat: Hotel location.

Miinukset: No tooth brush. I asked for iron and ironing board during checked in 1St day, they said OK but never delivered to my room. I called them to send a few hours later during evening time, they said OK but still not delivered. Then the next day morning I went to the counter and asked them again, finally they sent to my room. Desk phone very dusty.

Plussat: Great service!

Plussat: Delicious croissants and smoothie at breakfast. Nice pool

Plussat: Wonderful small hotel with excellent rooms situated around beautiful garden courtyards, and a lovely pool by which to relax. Asian architecture and decor, with beautiful artworks and furnishings everywhere. Professional and attentive staff. Good location in the middle of the old city of Chiang Mai.

Miinukset: The restaurant was pleasant and the service excellent, and the food was of good quality and well prepared, but the choice of Thai dishes was rather limited, and what they did have lacked flavour. Maybe too adapted to western tastes - Thai food with the volume turned way down. We could get more authentic dishes in restaurants around the corner at less than a quarter the price, so in the end we only ate in the restaurant once. In general, while the Rachamankha is definitely a high-end hotel, the price charged is a little on the high side for Thailand, even considering the high level of quality delivered.

Plussat: Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well.

Miinukset: The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.

Plussat: everything is neat. Friendly staff, they recognized me as a repeat guest. Breakfast is superb, especially the atmosphere ( it's the end of Nov., the weather is nice.) I do love the music they have at the restaurant (classical music, Vivaldi : the four seasons)

Miinukset: prefer milk for coffee in room than coffee mate.

Plussat: Meals were excellent in every way. We loved the music at dinner, the food was beautifully presented and delicious. The servers were so helpful and the setting (architecture, decor, etc ) was stunning. Everything was incredibly clean and perfect. Staying at your hotel was dreamlike and all of your staff was incredibly helpful and sweet. I hope that one day I will bring my husband. I bought your book do that I can share my experience with him. Thank you for providing a once in a lifetime experience.

Miinukset: My foot reflexology. It was mediocre and I was surprised and not so happy when she worked on my neck and back. I thought she would only be working on my feet (perhaps I should have clarified this beforehand). I have problems with my neck and the unexpected massage gave me problems.

Miinukset: Currently Building work going on inside and outside hotel. Noisy throughout day at pool.

Plussat: Wonderful staff. Beautiful gardens. Gorgeous swimming pool. Great food.

Plussat: A nearly unbelievable location: Great architecture (citing Palladio of Italy in Thai style - great!) nice and very helpful and polite staff, exquisite interior - a perfect place to stay in midst of Chang Mai. And a perfect restaurant with a Great team. Although not cheap - but every Baht worth to stay...

Miinukset: Nothing to mention.

Plussat: Friendly and very helpfull staff. The housekeeper was extremely good at responding to any request we had.

Miinukset: Pools is covered any never really heated up.

Plussat: pool although cold at first was clean and refreshing. food good quality and large selection

Miinukset: too much staff in your face

Plussat: 1_ reception employee are very helpfull. 2_ housekeeping are respectable.

Plussat: D room is big n clean n neat.. aircon is v.cool as d weather is 39degee when came bk from outside.. is jus liked a real resort for relaxing..

Miinukset: D bft must hv improvement.. cooking dishes is not nice when 4 days stay.. fresh milk not chill.. no ice water as d weather is so hot..

Plussat: The space and cleanliness in the room. The good service provided by the staff and management.

Miinukset: The sudden black out of the room. Limited choice in breakfast.

Plussat: Was a good breakfast and you got to pick what way you wanted your eggs in the morning. The room was lovely and comfortable.

Miinukset: My partner got some make up on the towel and they charged us 150 baht for it when we were checking out - bit of a downer and changed our reflection on the staff as there was hardly a pick of make up on it!! Wasn’t very pleased about this.

Plussat: Good location for Markets and town centre.

Miinukset: Rooms have no view/windows. Bit dissapointed not to be given a double bed when I requested it over 8 weeks ago - poor organisation that.

Plussat: Very friendly staffs; cafe staffs very professional; A/C very good; soft fluffy bed and pillows; need more amenities though.

Miinukset: Toilet paper placed a bit too low; room lighting's should be been more bright.

Plussat: Customer service

Miinukset: To get out to the main street is a bit tricky

Plussat: Well located- less than 10 min walk to the old town square ( entrance Thapae gate), night bazaar and restaurant/ bars. Hotel was extremely comfortable and staff very friendly. Loved the complimentary Oreos daily!

Miinukset: Wish there was an outdoor rooftop pool.

Plussat: Service was great

Plussat: Beautiful hotel. Got a free room upgrade! Very romantic with a very comfortable bed and huge bathroom. Great location tucked away from the hustle and bustle in old city. They brought me an entire birthday cake on my birthday, so thoughtful!

Plussat: Very nice hotel, friendly staff, good location. Everything went well, we spent 4 nights and would definitely go back.

Plussat: Staff very helpful with anything we asked for. Very patient as some confusion with myself and daughter having to check on a day late. Quiet room despite central location. Breakfast had plenty of choice and very fresh.

Miinukset: Slightly tatty seat covers by spa pool. Wasn’t aware of breakfast being slightly separate place to hotel but all worked well.

Plussat: Location is great and the hotel is beautiful relative to everything around it.

Miinukset: Internet was spotty, they only give you one room key (awkward when two people leave and don't know who is coming back first), and it felt a little nickel and dime-y.

Plussat: Great breakfast

Plussat: Very friendly staff in the perfect location! Clean and spacious! Delicious food at the restaurant! Staff was very helpful and accommodating. Lots of great amenities!

Miinukset: Nothing

Plussat: Tranquil hotel in the edge of the old town. Wonderful staff, delicious breakfast and comfortable bedroom with great shower.

Plussat: good location and breakfast. staff were friendly and helpful.

Miinukset: The pool is very small with only 6 or so lounges.

Plussat: This was my 5th visit to Thailand and chose this hotel for the Thai traditional features & that the location was setback from the busy roads & noise. Excellent Breakfast & staff friendly & welcoming large clean rooms negatives Very hard beds, no fan or ability to open windows very claustrophobic.

Miinukset: Negatives Very hard beds, no fan or ability to open windows very claustrophobic.

Plussat: Henkilökunta ystävällistä, siisti hotelli, hyvällä paikalla.

Miinukset: Uima-allas melko pieni ja allas-alue todella pieni , johon aurinko ei juuri paistanut. Hinta oli moninkertainen verrattuna useaan saman alueen samantasoiseen hotelliin. Turisti-infon tyttö vastaanotossa ei todellakaan ollut palvelualtis.

Plussat: Friendly staff, decent breakfast, close to sites and shopping.

Miinukset: A glass was broken during my stay(around second night). The hotel charged me for 50bht when check out. However, they did not provide a replacement for me to use. They aware that a glass was not available without providing a new one but just charged

Plussat: Location was close to everything. Pool was very clean and properly was clean. Everyone that worked during breakfast was friendly and smiled a lot. Maid service did a fantastic job with our room everyday and left plenty of towels.

Miinukset: Staff were only helpful when asked. Customer service could be improved a lot. Wait staff at restaurant seemed to be more interested in being on their phones than waiting on guests. Front desk staff also were consumed with their phones and didn’t greet us very well. The bed in our room had a topper, however still was very and I mean very hard.

Plussat: Location perfect Breakfast buffet was delicious Staff very friendly and helpful Dinner at restaurant and room service was great Pool area was very nice

Miinukset: Can’t think of any dislikes!

Plussat: lovely pool area, room was comfy and beautiful decor - very stylish everywhere and pleasing to the eye, tasty cocktails and delicious at sunset by the pool. The art and decor and overall style of the hotel superb. Good reception service and great staff in the restaurant and bar /pool area. Helpful and happy. Very accommodating.

Miinukset: added tax on all the food and drinks - like the service is in the USA - not applicable to Thailand / signing after every thing you had (again, not Thai style), breakfast was bland, hardly Asian and lacking in vegetarian options, and the main menu also lacked Asian options, too westernised and too much catered for USA guests. What Asian food there was - was cooked differently every time, one was delicious and spicy the next time it was bland, tasteless, not cooked as described on the menu and missing half the ingredients and not even mildly spicy/ catering to un-asian western tastes, disappointing considering the expensive costs.

Plussat: The breakfast was really tasty, I tried all the non American foods, but there was cereal, toast, danishes, fresh fruit, bacon, eggs, sausage, etc.

Miinukset: I know the masseurs are from an outside spa and they worked with the small space our room provided them, but they could totally use more pressure during the massages

Plussat: Breakfast and dinner in restaurant both good food with wide choices. A very calm, relaxed atmosphere. Great position in the old town.

Miinukset: The towels need to be replaced as both discoloured and smelly.

Plussat: The room was spacious & comfortable & the breakfast was very good.

Miinukset: The air conditioning did not work well all the time.

Plussat: Gorgeous little (55 room) boutique hotel in the middle of the best bit of the Old City (southeast corner). Incredibly serene, like it's name, reminiscent of the Ratchamanka, although half the price. Just the right amount of ricketyness to remind you that you are in Chiang Mai, but efficient enough to keep the average farang happy. Near everything in the city, and has the best cookie shop ever just on the corner.

Miinukset: Needs as bit of polish to be truly 5 star - staff are young and lovely but language barriers do exist- admittedly they seem to speak a little bit of everything, which is great considering how international the clientele can be. No 24 hour room service, finishes at 10:30, but there is a 7-11 across the road for essentials (no booze after midnight, and you are in Chiang Mai, so easy to find late refreshment if needed). Wine list very limited, but that is normal for Thailand!

Plussat: A Very decent option right in the middle of old town Chiang Mai. The property is very compact, rooms are adequate, beds are comfortable. The breakfast options are varied and plentiful and there are free bicycles to borrow. The free airport pick up is reliable, and the driver was there to fetch us from the airport on time

Miinukset: The hotel seems to be a bit expensive compared to similar other properties located close to it.