Autonvuokraukset Chicago O'Hare Intl lentokenttä

Plussat: Paid extra for a Jeep Cherokee, when i arrived they tired toissue me a Nissan Rogue, Why advertise a larger vehicle and then upcharge you when youy go pick it up

Miinukset: Will not use Kayak in the future

Plussat: Provide out of state car to customer with smoking smelling. Even they said enhance cleaning, but it’s not clean and bad smelling, engine light is on all of time. Never advise customer to use EZ pass for toll chargers on highway.....

Miinukset: Please check the car before giving to customers. If you have payment devices to pay the toll fee, please advise to tourists.

Miinukset: Four days prior to my pick0upn date, had made my appointment for pick-up at 11am, as I had to drive to a meeting in another state. When I arrived, the car was not ready. They informed me that it had to be cleaned and it would be a 1-2 hour wait. This was eventhough I had made an appointment in ADVANCE. They did not apologize or offer to fix the issue in any way. They just expected me to wait, inside the car rental center, during a pandemic, for a car that should've been ready. I waited for an hour and when I returned to the counter to inquire as to whether the car was ready, they informed me that they had cleaned a car, but it had a slight dent, so I'd have to wait another hour or two for another car to be cleaned. I asked them if they needed my cell number, so I could wait outside, so I could socially distance during Covid. They said they had it. After another 1.5 hours, I returned and asked again about my car. They said not yet, but I should give them my credit card information. Finally, after 2+ hours of waiting, the car was ready. It was not the car I requested. Again, no apology. Once in the car, I checked all the necessary features such as windshield wiper fluid (it was snowing), lights, etc. They all worked. However, as soon as I got on the freeway, where there was a lot of salt on the road for snow, the windshiled wiper fluid ran out. It was EXTREMELY dangerous. I could not see, I had to pull over on the freeway multiple times to wipe off the windshield. After finally finding a gas station, buying fluid (with my own monery), and filling up the EMPTY windshielf wiper fluid, I was able to finally see. Needless to say, I missed my appointment due to the delay and car issues. I am VERY dissapointed in Hertz. I rented from the Chicago airport, which is a large hub, so they should've been prepared. When I dropped off the car, no effort was made to ammend the issues I experienced. Never again HERTZ!

Miinukset: Despite having a confirmed reservation we waited an hour for a car when we arrived. Midway through our trip the “check engine” light went on and the engine started shutting off - we drove two hours out of our way to exchange the car because they told us that’s where they had comparable vehicles. We waited an hour for a car, as they had none available, before being given a car that was not comparable to what we had AND reeked of cigarette smoke. They did give us a price adjustment upon return but were very unpleasant to deal with

Plussat: Easy to pick up drop off

Miinukset: The interior of the car was clearly not cleaned well since there was a face mask from someone else in the back seat. The agent that checked me in failed to mention the toll road/toll fees. I did not know that there was an option for the tolls to be paid through Hertz or that there was a device installed and how to use that. I logged onto the Illinois Tollway website to enter the information after driving through tolls. Hopefully that works, since I was given no information about it when I picked up the car.

Miinukset: Staff put me in the wrong car delaying my trip because I had to drop the car back off and get a new car. The price was way to high for the car I get. The car was not comfortable and smelled.