Guadalajara hotellit lähellä Plaza del Sol

Plussat: Location, staff, and decor.

Miinukset: We had a leaky bath tub. Every time someone showered, water leaked because the caulking was missing and or warmed out which caused the water to leak onto the bathroom; which created a hazardous (slippery) situation. Issue was addressed twice, but all they did was throw a towel on the floor to absorb the water. Nothing was done about or said about it. The beds are full size and very uncomfortable, can't sleep two adults. With the large size of the rooms, they could have at least queen size beds (plus pull out sofa extended unevenly).

Plussat: I've stayed here many times and this hotel just works. Great rooms, great central location, and lovely (although unheated) pool and pool area with bar. Regularly scheduled events (including live mariachis on Wednesdays) every night in the lobby bar. Best breakfast buffet I've ever had anywhere in the world. Very reasonably priced if you're coming from the US or Canada. I would never stay anywhere else in Guadalajara.

Plussat: Good price for such a great hotel. Bar is very lively with excellent service.

Plussat: Comfortable room

Miinukset: The hotel did not provide currency exchange services

Plussat: First time staying at a Riu chain and we were impressed! Service was excellent, location is great, and the hotel was spotless and accommodating. Will stay here again.

Plussat: Overall stay was good, rooms nice comfortable and quiet.

Miinukset: HVAC either was on full or had to turn off, not responsive to adjustments on the control.

Plussat: This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool.

Miinukset: I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.

Plussat: This hotel is amazing! So beautiful with great views! We stayed on the 39th floor and the view was amazing!!! The staff was great! The room was clean, stocked and comfortable!

Plussat: Views are nice beds are comfortable they hold daily events also staff was helpful , pool , spa and real nice modern decor

Miinukset: Very strict on not letting u eat outside food in lobby or any area outdoor seating area other than your room so you are forced to sit in your room and eat or buy only their food

Plussat: Clean

Miinukset: Very small beds

Plussat: El bar está bueno, el cuarto está genial, no alcanza a comer en el restaurante pero la próxima vez si lo hare

Miinukset: Buen servicio al cliente en el front desk, el primer día no tuve la información completa de todos los servicios y actividades que ofrece el hotel pero todo muy bien, lo único que no nos gusto es que te cobran el estacionamiento del carro estando hospedado en el hotel mad 10$ para el ballet cada vez que saques el carro (más propina) , 55$ diario y no se hacen responsable por pérdidas o daños, el resto del servicio genial

Plussat: I loved the decor and view and available parking

Miinukset: The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience

Plussat: Location

Miinukset: Food preparation is poor, and undercooked. Stay away from meat in general. Toiletries are impossible to pour and use (shampoo, Conditioner, body wash)

Plussat: Beautiful rooms, attention, breakfast

Plussat: Quiet, cozy, nice, and clean! Excellent staff! Great food! Great price! Will be back!

Plussat: The room is clean and good appliances

Miinukset: The comfort, too much noise, too much light at swimming pool that not allowed to sleeping well. The air conditioner too much lighting when turned on and noisy.

Plussat: This hotel has consistently been a great place to stay. They really do treat you first class and the amenities are very good. It has been an extremely good value for the nights I've stayed there

Miinukset: This particular visit I stay in a room near the lower floor entry , dining room and sitting area. A bunch of guest checked in and were quite loud, and this normally quite hotel was suddenly not quiet at all. Next time I'll ask for an upper floor.

Plussat: Though it's a bit far from the center, this hotel is definitely worth staying. Facilities are just perfect. 5 minutes walk to plaza del sol which is quite a big mall that you could find almost everything there. also more than one bus runs the route from plaza to center.

Plussat: The property overall is quite fancy with great attention to details. The room is good size with lots of nice small features, comfy bed, safe and strong shower. The pool is heated.

Miinukset: The walls are thin and you can hear “sounds” of the other guests at night

Plussat: The brakefast Buffet and the parking

Miinukset: The hot water in the shower was not consistent, suddenly turned cold and that was really annoying also they should NOT charge for the complementary bottles of water,

Plussat: The upgrades. Luxury hotel. Warm pool

Miinukset: N/A

Plussat: The location was excellent. The French Restaurant had very good food. The breakfast was also very good.

Miinukset: At arrival the person who assisted us at check-in was not particularly nice and did not provide us any info on the Hotel. The rooms are spacious but need some updating. The bathroom is a little small.

Plussat: The coffee in the room was amazing! THE VIEW WAS AWESOME! THE BATHTUB WITH THE VIEW WAS JUST THE BEST!! I really loved this Hotel...thats why I m going to stay here again next month :)

Miinukset: i liked everything!

Plussat: Friendly staff and super clean rooms and bathrooms

Miinukset: Nothing every thing excellent

Plussat: The best hotel in town with food and service we really enjoyed with a French flavor. A nice stay and perfect spot for Business Training and Events!

Miinukset: Internet.

Plussat: Breakfast was exceptional. Room clean. Small mall with restaurants and convenience store across the street. Most all staff spoke English, were professional and polite. With the exception of the AC repairman who played the "me no speak english card" when he was to lazy to fix the AC.

Miinukset: My original bellman walked me and luggage to room, tossed luggage on table, pointed to the phone and said "dial 0 if you have any questions" then left. Broken AC unit and repairman said I wasn't using it properly not broken. Temp continues to go down after increasing the temp - it's broken. It remained broken, we ask for an extra blanket. The pool was to dirty for use, stuck on the 12th floor roof with the gym - no water available in the gym - the pool could be nice if kept clean of debris. The hotel location is on a extremely busy route, making a simple 2-5 mile trip take an hour or more.

Plussat: Great price and location

Miinukset: Shower was difficult to regulate for temperature

Plussat: The lobby and staff were nice. I liked that we could drink the tap water since it is filtered, and they have a nice gym and rooftop pool.

Miinukset: First of all the glass on the desk had a crack which my partner cut himself on. The coffee maker was missing, and the bed was broken on one side and wobbled. We were in the Rewards part of the 17th floor but all around were screaming kids.

Plussat: This Hotel is worth the money. I can only recommend. The breakfast buffet was also very nice.

Plussat: My Son's Disney cap disappear from my room. I talked with the management,they could not do anything. I stayed back in the hotel 2 weeks later and ask the management about my cap, they offered investigate, but still not received any information about it

Miinukset: cleaning staff taking our personal objects

Plussat: Rooms very nice, spacious and comfortable. Breakfast was great, with a good variety of pastries, international and local food!

Miinukset: Nothing relevant to mention.

Plussat: room

Miinukset: location

Plussat: Very comfortable bedrooms and facilities

Plussat: Delight breakfast, swimming pool

Miinukset: Despite the reservation said "free breakfast", they charged it me. Humidity smell into the room. The door look didn't work -didn't close-, I have to call twice to send someone to repair it correctly.

Plussat: Location

Miinukset: Bad renovations in old rooms

Miinukset: The room cleanliness.

Plussat: The location was great.

Miinukset: As soon as I opened the door to the room, I was greeted by a roach. I also discover stains of blood on the bathroom floor. This room was a room for handicap client. The towels were old and dirty.

Plussat: ROOM WAS AWESOME

Miinukset: STAFF WAS NOT TO ENERGETIC

Plussat: price was great

Miinukset: bathroom not very clean, had mildew around tub and shower and curtain

Plussat: Me encanto su servicio. Todo el personal muy servicial y amable. Sobretodo elndepartamento de concierge y el de el comedor de desayuno continental.

Miinukset: La unica situacion que se presento fue que ellos no habian recibido la informacion correcta de mi reservacion. Al llegar pregunte sobre el servicio de desayuno incluido y no estaba en su informacion. Al final pidieron una disculpa y remediaron la situacio

Plussat: Looked like a nice place

Miinukset: Score of 0.0!!! I thought I had used the pet friendly filter with this property but apparently I did not. When I booked it four days in advance, I sent a message to the hotel stating that I had a friendly dog. If the Hotel would’ve responded within two days, I could have canceled the reservation with no fees. But that didn’t happen, which seems like nobody reads the messages. When I tried to check in, they would not let me with my dog so I left and had to find a different hotel that was pet friendly. I did not realize I would be charged the full rate as if I stayed there. When I try to contest it with booking.com and Hilton, they responded to booking.com saying that I had checked out the next morning, which was a lie! They would not remove any charges. No offers or coupons from either company. I will never stay at a Hilton again or use booking.com again!

Plussat: Location

Miinukset: Food, restaurant service, hotel is run down, several malfunctions in rooom

Plussat: Excelente atencion de todos Los empleados.La botella de agua que te ponen todos Los DIAS.

Miinukset: La silla del escritorio estaba rota. El sofa es viejo. Es un hotel de 4 estrellas. Solo hay cafe. Debieran de poner te, para Las personas que no toman cafe.

Plussat: Everything. The hotel is extra beautiful. I would give it 10 stars if that was a choice. My room & bathroom were beautiful. For the money it was the best deal.

Miinukset: Nothing. Maybe just the extra 300 pesos for my little dog.

Plussat: The staff was attentive, very polite. You're safety it their priority. The room was very clean when we arrived and everytime we came back from a day out, we would come to a clean room with water bottles set for us on the table. Not to mention the beds were clean and oh so comfortable. I couldn't have asked for a better stay. Thank you hotel Aurea for your lovely hospitality.

Plussat: Antonio is a fabulous asset to this hotel!!!

Miinukset: I did not receive a receipt when I paid for my pet , had to go back a get it!

Plussat: It was immaculate the staff was so great .

Plussat: I loved this place. The staff was super friendly and attentive. Very clean and comfortable rooms.

Miinukset: The only issue I had was the internet connectivity. But other than this everything was great.

Plussat: That it was very clean and has everything in it gym,swimming pool,restaurant

Miinukset: Disappointed that we needed to stay an additional night and the price went up considerably and it was not the weekend. We had to pack up and look for another hotel in a taxi cab because our car was broken down. Being charged $300 pesos for our pet and there was no warning on the advertisement that it would be that expensive was disappointing also

Plussat: Super comfy bed and pillows

Miinukset: One of the exterior windows was not locked and windows showed someone had forced windows open before

Plussat: The location is easy to find and get to. The staff was very courteous.

Miinukset: The shower overflowed and the toilet area was wet during our stay. I requested a king bed and got 2 full beds which are kind of small.

Plussat: It was close to everything, and the maid was very attentive.

Miinukset: The plumbing smelled terrible and no breakfast included.

Plussat: Nice staff, nice spacious room.

Miinukset: 2 double beds, we are a couple, King size would have been more appropriate as was advertised in the booking. A bit of noise on our last night by party in neighboring rooms.

Miinukset: Front desk staff rude, not willing to help. Hotel entrance and parking are a headache!!

Plussat: The location was exactly for my personal needs The location was exactly for my personal needs Breakfast is good but may be improved