Autonvuokraus Cluj-Napoca

Plussat: No. It was rude. Worst experience I ever had. They offered me a broken car. The service light was on but the customer service rep. said that theri no problem, the police will not stop me for that, so iy was very encouraging. The interior was filthy, the seats full of food spots. It was unbelievable.

Miinukset: Do not rent from Payless anymore. I had to cancel the booking and rebook with other conpany in the same morning. I'll make sure that my friends know "Never book with Payless". I do not think you can fix these issues. Payless, the worst company I ever rented a car and I rented a lot of times.

Plussat: Staff was friendly. but they said they don't have a reservation. They were able to find me a car, but it was at a higher price. The car was old, it had over 150k km and the engine light was on. I did not feel safe driving that car.

Miinukset: Do not rent a car from Payless Car Rental.

Plussat: I arrived at the airport and I did not have a car. I called Payless and I was told that they didn't have any car for me and that my order was cancelled. I certainly didn't cancel my order and they were not able to tell me who or way my car reservation was cancelled.

Miinukset: False advertisement, the cars on their lot are old, some of them with engine light on.

Miinukset: They don’t have an office in the airport which was not made clear at the initial booking. We had to call for someone to finally come and pick us up. We booked a bmw 3 or similar only to be told they do not have any bmws. Car that was provided was old, smelled like gasoline and it squeaked. Real bad.

Bad service- not payless.. PayMORE

Plussat: Car was clean

Miinukset: No one wait at airport, I have to call asking for pickup. They claim that I don't have a voucher, I never got one, and they didn't have my reservations, they claim they didn't accept it. Finally they agreed to rent for almost double the price, claiming road tax and snow tires fee as the additional cost, although nothing was mention in email, the guy reviewed a couple time my emails from kayak and didn't find anything to satisfy the extra charges. I rent it since I didn't have another choice. Not sure who's fault it is why they didn't have my reservations.

Plussat: the person which was in the office there he was very helpful .

Miinukset: it was very bad experience, 1st - they say that they did not know about my reservation 2nd - they did not mention that there is no office in the airport , and there is no clear procedure what to do in case of issues 3rd - by the end i took the car which was available there which was smaller and more expensive 4th- i tried to contact the offices via chat to check why my reservation is not known in the Payless office but was no answer