Halvat lennot Cluj-Napocaan

"Good"

Plussat: "The service"
Miinukset: "The sandwich"

Plussat: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Miinukset: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."

Plussat: "Amazing"
Miinukset: "Yes amazing"

Miinukset: "My bags were misplaced I have to wait for an extra day to get it"

Miinukset: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."

Plussat: "Service. Food everting was. Excellent"

Miinukset: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."

Miinukset: "Flight delayed more then an hour without anyone knowing anything about it."

Plussat: "Everything"

Plussat: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Miinukset: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."

Plussat: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Miinukset: "Nothing to complain about"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Airplane crew was amazingly friendly and helpful"
Miinukset: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"

Miinukset: "Nothing"

Miinukset: "Turkish airlines used to be airline offering good food, now you only get sendwich"

Plussat: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."

Plussat: "Comfortable seating"
Miinukset: "Food"

Plussat: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Miinukset: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."

Plussat: "The crew was good and courteous. The food was pretty good.great entertainment options."
Miinukset: "Could not access the wifi."

Plussat: "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
Miinukset: "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."

Plussat: "I,d all the service and the food the drink"
Miinukset: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"

Plussat: "Crew is super nice and helpful. Aircraft is pleasant"
Miinukset: "Food is okay but the portions are tiny."

Miinukset: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."

Plussat: "Everything was v good"

Plussat: "Food and movie selections."
Miinukset: "More options on TV seroes"

Miinukset: "Seats could be a little more comfortable, not enough legroom."

Plussat: "I liked the connection in Instanbul, we didn't have to walk a lot and we didn't have to go through passport check, the connection was short. The flight to tlv was short and comfortable"
Miinukset: "I bought new suitcase and it arrived to tlv broken"

Plussat: "I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Miinukset: "Nothing"

Plussat: "The crew member that was in my area was really nasty, all the other ones where great! They had to cover for her ... she did a very bad job ."
Miinukset: "The pasta was hard , looked like cardboard. My daughters could not eat , they ordered that and by the time we had a chance to let them know it was not possible to eat , they run out of other option. The next meal was pasta again , no other option ... so they where not able to eat the whole 12 hours flight."

Plussat: "food was great, service-excellent, friendly staff"
Miinukset: "flight left an hour late"

Plussat: "Food, entertainment, crew were all great"
Miinukset: "Very cold in cabin"

Plussat: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Miinukset: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."

Plussat: "Food"
Miinukset: "Leg room"

Plussat: "Two separate seats next to window is nice"
Miinukset: "I am vegeterian... food was horrible"

Plussat: "Movies, food"
Miinukset: "Crew was too slow at times especially during cleaning, fly took forever to depart and it was hot inside the cabin the whole fly... there was only one option for dinner by the time they went to my line."

Miinukset: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."

Plussat: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Miinukset: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."

Plussat: "Nice crew, comfortable seating, great price"
Miinukset: "Nothing"

Plussat: "They answered the phone quickly."
Miinukset: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."

Plussat: "I like everything regarding the airline."
Miinukset: "The airport was attacked by a terrorist and hour after I left to Skopje. I know the airline has nothing to do with it but they should pressure the airport to have more safety for the passengers or find an airport in another country that is safer like Macedonia or Bulgary. Just as a temporary thing while things become safer in Turkey. In other words, only stop in Turkey for people who is flying to that country. Connecting flights should stop somewhere else."

Miinukset: "We called Turkish Air and chose our seats. They changed our assignment to inside seats. No notification."

Plussat: "Thank you for managing wheelchair assistance at Istanbul."
Miinukset: "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."

Plussat: "I HAD AN AISLE SEAT AND ALL WAS WELL."

Plussat: "Much bigger plane, more space. WAY better."
Miinukset: "Insufficient information at boarding where we were going."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "It was great trip. Great movie selection"
Miinukset: "More drink service would be nice"

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Miinukset: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"

"No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔"

Plussat: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Miinukset: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Young crew, with positive attitude and very kind and helpful."

Plussat: "No delays."
Miinukset: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."

Plussat: "nothing"
Miinukset: "better accommodation of passangers"

Miinukset: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "The crew was fantastic!"
Miinukset: "Movie selection was very limited"

Plussat: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Miinukset: "Nothing"

Plussat: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Miinukset: "No negatives."

Miinukset: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"

Miinukset: "Flight was 2 hours late in departing from Frankfurt."

Plussat: "flight was on time"
Miinukset: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Plussat: "Crew, food and entertainment were fine"
Miinukset: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."

Plussat: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Miinukset: "Nothing, all was great."

Miinukset: "One of the crew members was rude to me"

Plussat: "I was assigned a seat at the gate discovered upon boarding the I had the best seat in the house! This has never happened for me before so it really made the flight. Thank you."
Miinukset: "Everything was good. Pleasantly surprised by the food."

Plussat: "Everything in order and on time."
Miinukset: "N/A"

Plussat: "Everything was perfect ... pilots are so good and professional..!!)"

Miinukset: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."

Plussat: "New planes, friendly staff, decent space even for economy, great food"

Plussat: "Nothing!"

Plussat: "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
Miinukset: "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"

Plussat: "Aircraft"
Miinukset: "Food"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Best trip and crew that i ever had"
Miinukset: "Nothing"

Plussat: "The flight crew was exceptional in handling a medical emergency on the flight."
Miinukset: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "they were on-time and we got from IAD to FRA in one piece."
Miinukset: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."

Plussat: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Miinukset: "Everything was good."

Plussat: "The crew was really nice and helpful"
Miinukset: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."

Plussat: "Everything on time"
Miinukset: "Nothing"

Plussat: "my favorite airline"

Miinukset: "the seat"

Miinukset: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The service is good."
Miinukset: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."

Plussat: "crew"
Miinukset: "food, entertainment"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "very good service overall Gothenburg airport is great"
Miinukset: "such early flight!"

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."

Plussat: "crew interest and flight amenities; excellent meals"
Miinukset: "not applicable"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "TV service"

"The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight"

Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"

Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."

Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."

Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"

Miinukset: "Seat recline was broken- wouldn’t hold position."

Plussat: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Plussat: "Incredible staff. Super polite"

Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."

Plussat: "Crew great."

Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."

Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Miinukset: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Plussat: "The crew was very careful"

Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Nothing"

Plussat: "Everything"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Miinukset: "I didn’t have time to make it through customs. Missed my flight"

Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Plussat: "Nothing"
Miinukset: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Miinukset: "No offer of snack with no egg in it."

Plussat: "nice drink selection on board flights"
Miinukset: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Plussat: "Average"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Plussat: "The space and the people"
Miinukset: "Nothing"

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"

Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"

Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."

Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Plussat: "Short & easy flight"
Miinukset: "All ok"

Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"

Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."

Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."

Plussat: "Efficient on and off Staff polite and helpful"

Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"

Plussat: "Friendly people on board"
Miinukset: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."

Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."

Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Miinukset: "could not be delayed"

Miinukset: "I missed my flight because my previous flight was delayed 2.5 hrs"

Miinukset: "One hour delay"

Plussat: "To be going home!"
Miinukset: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Miinukset: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Plussat: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Miinukset: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Plussat: "I canceled the flight 6 weeks ago, no refund issued."
Miinukset: "I canceled the flight 6 weeks ago, no refund issued."

Plussat: "Boarding was quick and we arrived on time."
Miinukset: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Plussat: "What to like? The rudness? The delays? Or the fights on board!!!"
Miinukset: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Plussat: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Miinukset: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Miinukset: "flight delayed by more than 1 hour"

Plussat: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Miinukset: "I liked everything"

Plussat: "Clean enough"
Miinukset: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Plussat: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Miinukset: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Plussat: "Flight Attendants very good"
Miinukset: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Plussat: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Miinukset: "The plane seemed very old, toilet in poor condition."

Miinukset: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Miinukset: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Plussat: "Crew, polite and friendly"
Miinukset: "delay of more than 6 hours and incorrect information"

Miinukset: "They change the fly departing time with 12 hours before I was flying"

Plussat: "Easy to book on phone no problems getting boarding passes etc."
Miinukset: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Plussat: "On time ,clean aircraft..."
Miinukset: "Crew was very serious...a smile can make a difference....."

Plussat: "The flight went well."
Miinukset: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Miinukset: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Plussat: "Flight on time . Attentive crew . Good price ."
Miinukset: "Lack of leg room ."

Miinukset: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Plussat: "Arrived early to destination"
Miinukset: "Lack of entertainment also limited drinks"

Plussat: "The flight was punctual"
Miinukset: "I got charged twice for luggage and couldn't get a refund"

Miinukset: "Rude crew, not organised work , not enough space for legs"

Miinukset: "I had to make my own way home from Manchester.. plane diverted due weather."

Plussat: "The food they offer to purchase. Easy check in at the airport."
Miinukset: "Better seat pitch. I'm not a tall man, but the space is very small."

Plussat: "Leg room and reclining"
Miinukset: "Nothing"

Plussat: "On time , crew good... no complaints"

Plussat: "free breakfast great staff"

Plussat: "Free drinks, cheap flight and fairly comfortable!"
Miinukset: "No allocated seat."

Plussat: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Miinukset: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Plussat: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Miinukset: "-"

Plussat: "nothing"
Miinukset: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "I recomand to Everyone to use the airlines!!Very good quality"
Miinukset: "Nothing , was everything perfect!The stewardesses very nice"

Plussat: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Plussat: "Can't say that I liked anything at all."
Miinukset: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Plussat: "comfy seats and a breakfast thrown in !"
Miinukset: "not much"

Plussat: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Miinukset: "Seats rather narrow"

Plussat: "Good price, comfortable seats, nuce food and candies"

Plussat: "First time flying with them. Strongly recommended!"

Plussat: "Staff on board was friendly"
Miinukset: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Plussat: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Miinukset: "Not applicable"