Indianapolis hotellit Pike Township

Plussat: Clean and roomy, very helpful staff, even willing to prepare our eggs individually. Close to 3 or 4 restaurants that were open and seating inside.

Plussat: The lobby and room were designed to give a sense of calmness.

Plussat: Original Room was terrible and smelled of pot or meth, smoke detector missing, made my eyes and throat hurt badly. Clientele on floor seemed mor like a homeless shelter. Called front desk and complained, moved us to a different floor and room was good.

Miinukset: Original room was horrible, after move to new room stay was salvaged and hotel seemed safer and nice.

Plussat: Cleanliness And breakfast

Miinukset: No

Miinukset: Our toilet needed to be plunged immediately. Clearly had an issue. Also, our thermostat did not work AT ALL so we had to pack up and move to another room.

Miinukset: Very dirty trash everywhere outside

Plussat: I was bothered by cigarette smell in my room. I noticed it as soon as I got off elevator but was strong in my room. I also put the air on when I arrived I like to sleep in a cold room. When I awoke it. Was still 74 degrees. The staff were wonderful.

Plussat: Welcomed

Miinukset: Price

Plussat: Close to everything I needed

Miinukset: Not their fault but no breakfast

Plussat: The bed. Due to CONIV19 restrictions I find all hotels being less than enjoyable.

Miinukset: Had to change room because TV did not work on the first assigned room. In second room, the hand sink was stopped up.

Plussat: Nothing.. Bad experience

Miinukset: I had horrible experience. The hotel was not one of the three choices that I had to pick from.The front desk lady was very rude. I was told there would be a pool and there was not. My card was charged twice and I am still waiting on my refund a week later

Plussat: It was really good an i love the.friendly staff

Plussat: I did not enjoy anything honestly.

Miinukset: I did not appreciate the sales manager or the actual manager on duty as they were unprofessional and referred to me as "YOU PEOPLE" when asking a question about my stay. My room had not been cleaned in three days and additionally did not receive towels or breakfast offered.

Miinukset: A/C in first room was not working, and there were ants on the couch. Our room did not have an actual bedroom, as other Residence Inns have. This was part of my choosing this chain, yet our room had no divider between living and sleeping quarters. The parking lot was inadequate, many had to park in nearby office building parking during our visit. The previous occupant's trash had not been removed from under the kitchen sink of the second room I was given, but the air worked. All breakfast was eliminated due to covid

Plussat: The front desk young African American lady was extremely helpful and friendly !

Plussat: The space

Miinukset: The entire establishment smelled of some kind of food. There was candy on the floor and chocolate on the bed not melted. Sink was broken the charged me for it. Ants were in the bathroom rust in the tub.

Plussat: We loved everything about The Residence Inn. The staff are wonderful and so friendly. The rooms have everything we needed. No noise or chaos. We felt like we were the only guest there.

Miinukset: Not a thing.

Plussat: The suite was beautiful. It was set up like a 1bdrm apt

Miinukset: There was only one bathroom that could only be accessed through the bedroom.

Plussat: Nice rooms.

Miinukset: Rooms were ok except...Hairs of all colors and sizes everywhere, in the towels, in the kitchen sink,in the silverware drawer,on top of lights.Can't use the keycard entrances. Must re-enter the main lobby. Very annoying. Internet so slow it's barely usable

Plussat: The room was wonderful! Beautifully remodeled hotel as far as the room goes. Due to Covid we weren't able to experience the pool (there isn't a hot tub anymore since the remodel), and there wasn't a breakfast or reception time, and the laundry was closed.

Miinukset: THE STAFF! FROM THE GM TO THE NIGHT SHIFT THEY WERE RUDE, CRUEL, INPATIENT, AND DOWNRIGHT MEAN. THEIR GUEST INTERACTION WAS APPALLING TO SAY THE LEAST!!! I've NEVER witnessed nor have I been treated in such a manor in particularly by a general manager.

Plussat: Good location

Miinukset: Employee working at the front desk at checkout was rude and unhelpful. Bathroom was in bad shape for being a new hotel. Doorframe was warped and wouldn't close. Bathtub was chipped and looked really nasty!!

Plussat: nothing

Miinukset: Yes they’re basically running a homeless shelter at this hotel

Plussat: Everything!!! The room is just amazing. Its clean. It has all the dishes and cookware needed to prepare meals right here. It is so spacious and I love how quiet it is here. All in all you could say it's just perfect.

Miinukset: There is nothing I dont like about this hotel. I can say I dont like Covid 19 because we cant utilize everything this hotel offers.

Plussat: Very clean. Friendly staff.

Plussat: Staff was very helpful and friendly.

Plussat: The full kitchen

Plussat: Convenient Clean and Comfortable. Friendly staff.

Plussat: Rooms were a good size and outdoor area was nice.

Miinukset: The rooms were hot with no resolve after it was brought to staffs attention.

Plussat: Covid changes meant no hot breakfast- big bummer since it was the main reason I chose this hotel. Didn’t see that mentioned on the listing. Still a pretty good price for a suite.

Miinukset: Hot tub closed- not sure if broken or covid related. No hot breakfast as advertised on listing

Plussat: The room itself was perfect! I booked an additional night & didn’t want to leave. I loved how nice the staff were how clean the place was I really felt comfortable staying here.

Plussat: The staff was the most accommodating of almost any hotel I have ever stayed at. And I have stayed at alot

Plussat: I enjoy it there.

Miinukset: It was empty. The price should have been lower.

Plussat: Easy access and price was fair for the room.

Miinukset: I was disappointed in the breakfast. While there were many choices for breakfast, the hot food was mostly cold to warmish.

Plussat: Been there before.

Miinukset: Under construction.

Plussat: Roomy

Miinukset: We had ants in the room, once we reported this to the staff it was taken care of. The water pressure in the lavatory was poor. The shower head was problematic.

Plussat: Good size room wonderful pool and hot tub. Breakfast was decent.

Miinukset: Water was freezing in the morning took about 10 minutes to warm up. Air conditioning unit was not working by the thermostat like stated but it let my adjust on the wall unit.

Plussat: Beds comfortable:)

Miinukset: We have booked two twin beds and in the king room. When we go to the otel representative gave us one king bed room after long aggravation he ended up giving us two twin beds room this isn't acceptable :(

Plussat: The room was clean and appeared recently updated.

Miinukset: The hotel was under construction, which was not disclosed at time of booking. The main entrance was inaccessible, and the signage for alternate entrance was inadequate. We were woken up early by hammering and drilling.

Plussat: The bed was comfortable and the aesthetics in the room was pleasing.

Miinukset: Breakfast was shut down due to the covid-19. The pool that shut down during our stay. We had to ask for clean towels and we never got new coffee for our morning.

Plussat: The check in lady, the bed and location.

Miinukset: No microwave and the pool out of order. I know its no ones fault but I am a swimmer so I was disappointed but my roommates could have cared less.

Plussat: The room was fantastic. Perfectly appointed with all the features and amenities I needed for a comfortable night's stay.

Miinukset: Positioned right next to an interstate made for some noise during the night. There was also some noise from the elevator that I would rather have avoided.

Plussat: Proximity to food and parks

Miinukset: The overnight staff did not seem to concerned about the several noise complaints I made regarding the room next door. This hotel attracted a lot of shady people who party until 4am and have public fights that require police assistance/arrests being made

Plussat: I was charged an 30 fee that i wasn't aware of it was told that i can have the room holded without an fee i gonna need my money back on my card and i need someone to contact me soon as possible like today my phone number is --- name is Tamela

Plussat: location

Miinukset: There should be reduction in price if we are not receiveing maid service. I understand COVID restriction,, but there should be credit for that

Plussat: Staff was helpful and very friendly. Room was comfortable and quiet. A great nights rest was had

Plussat: Nice quite and extremely tidy

Miinukset: No

Plussat: everything

Miinukset: nothing

Plussat: This my favorite hotel I feel at home

Miinukset: No Microwave in the room

Plussat: People was looking through bags trying to find their food

Miinukset: Construction and to many kids running around acting crazy

Plussat: The staff was courteous.

Miinukset: Floor was dirty, bathroom had mold and toilet was dirty. Hardly anyone was wearing masks for safety. Overall, room felt dirty.

Plussat: How spacious it was

Miinukset: No

Plussat: It was nice

Miinukset: Under construction

Plussat: Breakfast was ok

Miinukset: Pool was crowded

Miinukset: Yes I have picture from dead bugs in the carpet also dirty towels and tub

Plussat: Design/layout of the room

Miinukset: A lot of construction/remodeling limited everyone to use 2 elevator which led to long wait times. Bathroom in the room wasn't mopped. Refrigerator in room wasn't cleaned out and the room I stayed in was so noisy while they continued construction.

Plussat: The woman at the front desk who had been with the hotel for 20 years was an absolute joy. For the most part, that's about where joy ended.

Miinukset: Unfortunately when you make a reservation they don't tell you the hotel was under massive renovation. Granted I know there were challenges due to COVID. The renovation took out an entire elevator bank which forced more people into ridiculously slow elevators. When a good number of people refused to wear masks you had to wait a long time to get a car with only a couple of people. I was on the 6th floor so taking the stairs down wasn't bad. It was going up that was a pain (note to self -- get in shape). In light of COVID I appreciated the absence of daily cleaning, but as much as I wanted to have someone come up and remove the giant disgusting glob of hair in the bathroom sink drain which was disgusting, but, because of COVID I avoided calling someone to come in the room. Breakfast was another disappointment. Because of COVID, breakfast was carryout. Day one was a cold/hard slice and a half of french toast. Oddly, to get your meal you had to push past other guest (most without masks) waiting for their food. Day two I opted to talk across the street to Denny's to avoid a repeat of the day before. Day three was a grab and go, which turned out to be a sleeve of pre-packaged donuts and a packaged muffin. I would think a hotel with a such a solid reputation could have come up with a more creative solution...

Plussat: Breakfast was lovely

Plussat: I liked the free breakfast. The French toast was good and they gave a good amount of bacon.

Miinukset: The hotel was under renovation and they did not have my room ready when I arrived. I did mobile check in a day early and still did not get the room I checked into.

Plussat: loved the location. loved the staff they were amazing.

Miinukset: I appreciated the efforts that went into breakfast. But it was a bit disappointing. The french toast was pretty bad. Eggs and Bacon were good. Fruit cups were disappointing instead of fresh fruit.

Plussat: Our room itself was great.

Miinukset: We stayed during construction, we understand that upgrades need to be made but would've preferred to not stay during that time. Also, our tub didn't work properly. The breakfast was NOT good at all. Then on our final morning an alarm went off (falsely) scaring us out of the bed.

Miinukset: The mattress was horrible. It was like sleeping on a ping pong table covered in cardboard.

Plussat: Nothing

Miinukset: Request a bathroom with a tub got a shower so we moved to a room with a tub then my son went to take a bath no plug for the tub. Went to front fest to request a stopper the front desk said they’d get back to me no phone call no stopper to nothing

Miinukset: Shower control was frozen and very difficult to open; my wife could not open it at all to get it started. Hard water corrosion not checked.

Plussat: It’s always clean and well staffed. We forgot our cellphone charger, the young lady at the desk gave us her personal charger to use! Going above the norm! That’s what brings customers back.

Miinukset: Breakfast is good, but just not as tasty as one would think.

Plussat: They only offered breakfast in a bag so I didn’t eat breakfast on the hotel property

Miinukset: The poop was t opened and they didn’t serve the free breakfast that they offered online

Plussat: Room was clean and the staff was friendly. No complaints whatsoever

Miinukset: Continental breakfast wasn't included and not a whole lot close to the hotel for decent food. Other than that it only took 20 mins to get to and from downtown Indy.

Plussat: Clean

Miinukset: The pillows too soft woke up with neck hurting, and the toilet was running

Plussat: The staff were very friendly and professional. The room had a beautiful set up.

Miinukset: When we called booking we asked them to check and make sure that the hotel amenities were available, preferably the pool and restaurants. Because that was the whole nature of our family trip. Thinking we had found a place we can do everything at. Instead we ended up paying extra at at Coney Island for the family to enjoy their vacation. She put us on hold as if she was checking and came back and said yes, I asked are you sure she stated she was certain. When we got here, nothing was available for even the hot breakfast which it still displayed as available, and that she even confirmed. I’m not sure why the room is still full price when what you are paying for is not being offered. Due to the fact that I felt like I was being cheated out of my money we only ended up staying here one night and booking some where else and not through booking.com. I had a river view which was part of a construction site. The room smelled of moisture. So I asked if someone could come and spray, in which they did but it did not work. The living room remote was not in the room so we had to wait 45 mins for someone to bring it up. I went down to get it but The maintenance man had it and he was somewhere in the building. The bathroom did not have an exhaust fan or window in the bathroom. Your 3rd party sites should have the correct information because it can ruin a whole family vacation. Because the children we brought were teenagers now they have this bad stigma in their head that they will never stay at a Embassy hotel because it’s not what they say it is. You should also post online the things that’s actually not offered. Not a general statement stating during COVID-19 somethings may be altered at some hotels. Because even after considering that, that’s why we called and they sold us a bunch of lies. And there should be phone numbers where we can call directly to the hotel. Because then we would have been given the correct information.

Plussat: Friendly but overworked staff

Miinukset: Tv went out, cleaning service did not show to make bed or provide us with clean linens and towels, and one of our rooms we booked was not available.

Plussat: The bed.

Miinukset: They said the pool was open over the phone but when I arrived it was not.

Plussat: Plenty of space in the room did not feel closed in or claustrophobic.

Miinukset: The meeting room was very cold.

Plussat: It was clean and convenient.

Plussat: Nothing.

Miinukset: Hotel was dingy and dirty. People were screaming through the night.

Plussat: No breakfast available

Miinukset: Dirty rooms, beds were extremely small, stained linens, no remote for TV

Plussat: It was convenient as far as traveling that’s it

Miinukset: My girlfriend and I were celebrating our 5th year anniversary and it was horrible. We saw spiders in the bathroom, the bed was dirty and real low and the microwave wasn’t cleaned

Plussat: The staff was very friendly and helpful. The hotel was very close to the hospital where our son was having surgery. Everything about the place worked out great for us.

Miinukset: Nothing.

Plussat: I forgot something important and after during more than 500 miles home I called to check expecting it to be gone. The lady at the desk went out of her way to look through the room and find it and left it with a note to call me. Great staff there!

Plussat: Every thing

Miinukset: Nothing

Plussat: The location

Miinukset: Too old, or needs remodeling

Plussat: Nice pool area. Rome was basic but clean.

Miinukset: Breakfast in the morning was a bit confusing. There was nothing marked to tell you what the items were or even where they were. There was not any staff available to refresh items or to help anybody. It is a big hotel and a lot of people eating breakfast

Plussat: It had a roof and heating.

Miinukset: Too much to type.

Plussat: No breakfast coronavirus

Miinukset: Carpeting not to clean

Plussat: Everything

Plussat: Everything!

Miinukset: Not a thing.