Indianapolis hotellit Pike Township

Miinukset: The staff was horrible very rude and unprofessional.

Plussat: The accommodations were nice and the facility was clean. Breakfast was generally ready as promised. If it was late it was only a few minutes after 6:30am. Other items were available, just hot foods that would sometimes be out late.

Miinukset: 10% of the staff members we met during our week were lazy or bothered when you had a question about the amenities. Especially when the amenities were not working properly.

Plussat: Fantastic room and quiet hotel. Totally happy with that. Very good breakfast and better than usually found.

Miinukset: Fitness room small and 2 of the 3 machines did not work. treadmill would not allow an incline and bike would not increase resistance. Elliptical was fine. There was no weight machine of any kind and room too small for it. No hand weights under 10 lbs.

Plussat: Very nice hotel! Loved the room layout and that it had a full kitchen

Plussat: All the staff were very friendly and helpful. The room was clean and efficient. The Furnishings were comfortable and the breakfast was good

Miinukset: The location could have been better. There wasn't a whole lot of area to walk around if you wanted to explore on foot

Plussat: Very clean quite

Miinukset: Nothing

Plussat: The staff was friendly.

Miinukset: Our room was right next to the outside patio and people was outside drinking and being loud till 3 AM. Pool needed cleaned. Film was visible on top of water. Hot tub hardly had pressure. Breakfast was somewhat eatable.

Plussat: Overall loved it

Miinukset: N/A

Plussat: The room was spacious. They provide everything you need and they even have a smart tv for you to log into your Hulu and Netflix accounts.

Miinukset: THE BED!!!! I didn't get any sleep. The mattress was lumpy feeling. The pillows were too soft so your head would hit the bed. I really needed sleep due to a four-hour drive the next day. This was not the place to stay.

Miinukset: Was double charged for my room and have not been refunded yet. Staff keeps blowing me off and I do not want to make the 2 hr drive, but I will to get my money back

Plussat: The beds were so cozy and the breakfast was excellent.

Miinukset: Nothing

Miinukset: Pool was down part of the stay

Plussat: It was a very clean facility, the staff was very nice and the breakfast was delicious.

Miinukset: Our room was very stuffy the whole time because our air was barely working.

Plussat: Rooms and ather staff members

Miinukset: On arrival was not allowed to check in earlier than expected even though my flight landed earlier. Had to sit in my hired car in carpark for 4hours and it was raining I had to switch on engine to feel warm. They even told me to drive a mile to get some food if I was feeling hungry. VERY DISAPPOINTED WITH HILTON HOTEL and don't think I will book with any such name again ☹☹☹☹

Plussat: Facility was pleasant and convenient location. Upon arrival though, something was leaking in our refrigerator and I notified the front desk about it. The room was nice but sound proofing was terrible. You can hear the noise from outside your door and window and feel people pounding on the floor above you. Breakfast was nice, good variety and kudos to the ladies who serves breakfast. I appreciate them a lot. Overall, not bad.

Miinukset: The pool water had a weird smell so that we didn't like. We ended up cutting our swim short and did not enjoy our swim. Again, sound proofing was terrible since you can hear everything from outside the door, window and above you.

Plussat: Was impressed that there was a kitchen for the price we paid.

Plussat: The room itself was perfect! I booked an additional night & didn’t want to leave. I loved how nice the staff were how clean the place was I really felt comfortable staying here.

Plussat: The room was really great and clean!

Miinukset: The stuff at the check in told me that I can pay in the morning of the next day instead of paying when I got there, so I decided to do so, but they kept trying to take the money from my card that I have provided on booking.com and they were doing it for about 5 times during the night until they got my card into a negative balance, because they took the same payment 2 times, so I had to call the bank to get my money back

Plussat: Everything was very good to excellent.

Plussat: I enjoy it there.

Miinukset: It was empty. The price should have been lower.

Plussat: i like to stay at suites because of the kitchenette and extra room. the facility was clean, although they were late in making up our room one day. also, its location is very good as far as restaurants and activities are available.

Miinukset: i bought a two bedroom king suite for my daughter's family of four in june and when we arrived someone else was in the suite. your management put them in a one bedroom two queen bed suite. i was not notified as to any resolution concerning price differential or an apology. your management offered two one bedroom suites but these were children traveling with a parent -- unacceptable. i am still waiting for some credit on my charge card or communication from management. i may not book with homewood again.

Plussat: Everything was very nice. The evening social was a surprise bonus!

Plussat: Gentleman who checked us in was very friendly and professional

Miinukset: We had to switch rooms due to the guest above us Our new room 216 iis located next to the rooftop AC unit. A constant noise & vibration overtakes the room. After being kept awake throughout the night someone began slamming doors somewhere under us. It literally shook the bed every time. I finally went to the front desk around 5:30. It seemed to stop then it started up again at 6:45. The staff didn’t seem to care about my concern saying maintenance will take a look at the AC.

Plussat: The staff was very friendly & helpful! The breakfast was nice too!

Miinukset: No.

Plussat: Very good, food was awesome

Plussat: breakfast was great. Hot food had something different everyday.

Plussat: Room was clean. Bathroom was very nice. Liked the shower. Breakfast was good except the sausage was a bit tangy. Check in was super fast and easy.

Plussat: Great breakfast. Friendly, helpful staff. Convenient location, close to Butler University.

Plussat: Nice clean and comfortable rooms.

Miinukset: Location was a little hard to get used to as we came and went several times.

Miinukset: THE LADY WHO TOOK CARE OF THE BREAKFAST REMOVED ALOT OF THE FOOD BEFORE 10;00 AM. I WOULD ASK HER NOT TO DO THAT BECAUSE THERE WERE SERVERAL PEOPLE STILL GETTING THEIR BREAKFAST AND SOME WHO WERE GOING BACK FOR OTHER THINGS.

Plussat: Proximity to training site for work and highway access. Clean. Very friendly staff.

Miinukset: Room air did not seem to be working well and was set at lowest temperature. Ironing board could be updated with thicker padding so clothes don't get ruined when ironing. Fox News shouldn't be the only channel on the tv in the common areas! If you have to have the news on, put a local channel on.

Plussat: I did not have breakfast. It ended to early for me to enjoy.

Miinukset: House keeping did not replenish the coffee for our second day. Also didn't change sheets. My 92 year old mother had a minor accident. I recognized that most didn't speak English.

Plussat: Staff was friendly and helpful.

Miinukset: Pillows were too soft.

Plussat: Great staff especially the kitchen manager, she was really friendly, helpful and efficient.

Miinukset: Nothing

Plussat: The breakfast was good and the facility was clean.

Plussat: It was enough room for my family

Miinukset: I couldn’t stay longer

Plussat: Breakfast

Miinukset: Thin walls

Plussat: Nicely furnished and comfortable room.

Miinukset: I would like a softer bed and not so high. I’m rather short. Check in lady was not friendly and told me I did not have a reservation, which I did have.

Plussat: They credited us the night due to an issue with the fire alarm system that went off at around 1:30am. Night staff was very accommodating.

Miinukset: the issue with the fire alarm system at 1:30am. smokers were smoking right outside the entrance to the building.

Plussat: It was ok. But, the food was undercooked

Miinukset: The price drop the day we check in and they wouldn’t honor new price.

Plussat: Its perfect! We stay here every year during our visit to Indy! Breakfast, pool and staff are fabulous!

Miinukset: this hotel can be expensive if not booked through a 3rd party site

Plussat: Accommodated me with a first floor room!

Plussat: Great staff and clean room.

Miinukset: Pool was out of service. Staff was excellent in their response to questions we had. Room was clean.

Plussat: The breakfast was very good. Had a variety of items to chose from including eggs, waffles, bacon, fruit, cereals, oatmeal, yogurt, bagels, toast etc

Plussat: The staff was very friendly.

Miinukset: I didn’t think there was smoking in the building but I could smell smoke in our room. My daughter has respiratory issues so that triggered her symptoms & made for an uncomfortable night for her.

Plussat: Very friendly and helpful staff.

Miinukset: No

Plussat: Excellent room, friendly staff.

Miinukset: Too crowded in the breakfast room, need more seating

Miinukset: Woksn up at 9 am when sick and check out time was NOON , ASKING 4 Times between 2 people about rates for 60-90 days min after paying $232 for standard room I see t 12 hours In . It was like they didnt care about that 15k sale. Very dissatisfied

Miinukset: The mattress was horrible. It was like sleeping on a ping pong table covered in cardboard.

Plussat: Location and staff

Miinukset: The ankle busting bed frame that really didn't fit the matress. Me and my husband it it several times. 3am I busted my mine so hard put huge bruise and knot. But was not gonna let it ruin my mini vacation. Sucked but I did it. Fire place outside didn't work, shower light out, air conditioning unit worked some what and last the room had a musty smell. Got to get your property up to Hilton standards.

Plussat: Staff were all awesome and breakfast was great!

Miinukset: Upkeep definitely needed. Wallpaper peeling off walls in room, jacuzzi needed repair and water level so low that it wasn’t relaxing. Outdoor fire pit not operational. Bed and pillows seemed old and worn, not comfortable like other Hilton Garden Inns I’ve stayed in.

Plussat: That when I put on your site booking.com they gave me a handicap room which I didn’t need.

Miinukset: The food

Plussat: Comfy bed, nice amenities and excellent staff.

Plussat: Nice relaxed enviroment. Welcoming lobby.

Miinukset: No complains.

Plussat: Plenty of space in the room did not feel closed in or claustrophobic.

Miinukset: The meeting room was very cold.

Plussat: Pleasant check-in and breakfast experience but breakfast omelet was just okay

Miinukset: Wanted to Oder dinner in the room at 9:30pm and no one picked up the phone when we called room service - twice. Also, came back to the room at 5pm on Sunday (stayed 3 nights) and the room had not been made. Too, the TV remote was questionable.

Plussat: It was spacious

Miinukset: Could have had more areas to sit

Plussat: I liked the convenience of the hotel being right on/ off the expressway! I also liked the staff other than the front desk miscommunication.

Miinukset: I did NOT like that the front desk attendant (red hair lady) questioned me about a call she received for a guest in a specific room number, while i was on my way to breakfast. She asked my name and room number and advised me that she thought I was with the party mentioned on her call, which I feel was very unprofessional. The 2nd interaction with this front desk attendant was actually while I was waiting on my breakfast order (I paid for 2 breakfast meals with my room), she advised the dining room attendant that I hadn't paid for breakfast, without checking in the system, which made me feel very uncomfortable because the interaction occurred in the middle of the dining room, in front of other guest! It was suggested to me that I sit my plate down to handle the matter at the front desk. After following the front desk attendant (red head lady) BACK to the front desk to verify that I had actually paid for my meal (2 of them) I retrieved my food, of which the nice chef kept warm, and did not return for my 2nd meal d to the way I was treated. My ENTIRE encounter with this lady could've and should've been more professional and less stressful, especially since I was a PAYING CUSTOMER and the fact that I've frequented Hilton properties, several times, prior to my experience this visit! My 3rd issue with this property was the fact that I was charged 3 times for the same room. My prior experience with the Hilton, is that I make my reservation, at check in, I am charged a fee for incidentals, then finally pay for my entire stay at check out. For some reason, this hotel charged me the expected hold for incidentals, as well as charged my account for a 4 day stay opposed to the 2 day stay I had utilized. Prior to check out, the manager corrected the charges, and advised my room charges were satisfied and gave me a receipt; 2 days later, my account was charged AGAIN for $400+ dollars (which was the total of 4 nights...

Plussat: It was clean and convenient.

Plussat: Good breakfast selection, clean room, roomy bathroom, large mirror and good lighting

Plussat: Staff was nice , bed was good . Pretty clean . Pool & hot tube was awesome .

Plussat: Everything ... The staff was great

Miinukset: Nothing we loved it all would stay again over and over

Plussat: Everything

Miinukset: No

Plussat: Loved the bed and pillows

Miinukset: Lack of parlor area to sit and relax with co workers

Plussat: Gym and pool.

Miinukset: My room wasn’t very silent and could hear everything from the room beside

Plussat: Clean and quiet

Miinukset: The pool water wasn't clear and it had way to much chlorine. I felt like it hadn't been drained in a while but bleach was constantly added.

Plussat: The staff... A+

Miinukset: It would have been nice to have a refrigerator or at least a microwave in the room.

Plussat: Close to where I needed to be.

Miinukset: Not many places to eat close by.

Plussat: nice clean, spacious room for a reasonable price, nothing not to like

Miinukset: The front desk told me the wrong time for breakfast so when my family went to eat they were closed down already.

Plussat: Staff

Miinukset: The room was dirty when we arrived, the tub had hair in it, the shower head was leaking, the pull out couch was disgusting!! Wouldn’t recommend! The heat was on when we got there in the middle of summer!