Every aspect of the hotel's design seemed well thought out. The room was on the smaller side but so well designed, laid out, and furnished that it wasn't cramped and seemed perfectly sized. It was impeccably clean and comfortable, and the availability of good coffee and pastries in the morning from the lobbying was a well appreciated touch. No concerns or changes to suggest
Clean and good location. Small, dark room. Unimpressive. Limited outlets. Small window with view of a brick tunnel and beer can. Nothing redeeming. Definitely not with >$200 to stay here. Got a hotel 2 blocks down for half price and much nicer for the remainder of our stay. Did not investigate amenities.
The hotel concierge George and Richard were most helpful!
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
This was a great hotel and a great value! I enjoyed my stay in the staff did a nice job cleaning the room each morning. The room was very well-equipped and the hotel had a nice lobby, great bar, pool and fitness center. My room even had windows on two sides giving me great views and a feeling of openness. Only low ceiling heights, a tight. Anthropomorphic and carpet as opposed to wood floors keep this hotel from being one of the very best. It has a great boutique feel and killer location near downtown and the French quarter. Low ceiling heights, a tight bathroom and carpet in the room as opposed to wood flooring. These are small comments. The hotel was great!
Nice interiors and free bottled water. They have good beds though, that was a plus. Very poor facilities, in this day and age, no free wifi is just not OK, its a dealbreaker. Its not like they are not charging enough for the room, plus wifi does not cost a lot anyways! And whats with the $45 valet per night? Do they wash your car and paint it?? We thought it was fleecing as they knew that parking is an issue around that neighborhood. Overall just OK place, not worth the effort to stay here.
It was clean, comfortable, and the staff members were very kind and helpful.
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
The hotel was clean, comfortable and very accessible to excellent restaurants. The staff was also very accommodating and professional. I will certainly stay here again when we come to visit my daughter.t The ice machine was not working on our floor nor the floor below. Neither was the drink machine.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
Outstanding staff. Good location near French Quarter. Good view. Comfortable room.
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
Even though the room and bathroom were small it was lovely. I want a a bedroom like this at home. Bathroom was pretty. Bed was comfy and thank you for once more than plenty pillows. 3 per person. Only complaint was it would have been nice to have the glass for the shower go farther and close with a door. Water sprayed out of the shower a tad. I think if the shower head was more adjustable that would be solved. Despite this, I'd come back.
We got free drinks at their bar because they overbooked by ~70 rooms (their staff had mentioned this to us). They also comped our parking. Outside of that it was a struggle. They overbooked by 70 rooms, didn't call us before hand to help us find a solution. Meaning upon arrival we were told they were overbooked and we would be given a room far from the city. Getting them to transfer funds was a pain, had to go through our 3rd party site, also having them comp us for the price difference in hotels was only completed after I froze a portion of my credit card payment, they did not volunteer the funds. If you're going for a conference BOOK EARLY! We booked 3 months out and still had issues (as did many hotels in the area).
My husband and I stayed at the Ace for three nights in July. We had read some reviews about poor AC, so I was concerned that we may not have the most comfortable room. I was wrong. Our room was great and COLD (in the best way). Check in was way and pleasant. The coffee shop and restaurants connected to the hotel, as well as the shops like Freda, were great. The lobby is a popular hangout and had an awesome reggae band Saturday night. The pool area was busy but also pleasant. Clean room. Comfy bed. Highly recommend. Wish they offered room service.
I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience. The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.
Spacious suites. High parking fee.
The hotel was under construction, over priced for the amenities, they ran out and of drinking water. I wouldn't recommend this hotel to anyone.
The rooms were nice, nothy fancy, but nice. We were upgraded to a top level suite, a great surprise. Perfect location. Easy for Uber and taxis, but a few blocks out of the zoo of the French Quarter. There is potential if they redo the bar and restaurant to a more lively spot.
Location, it was central Room was small and outdated Facilities non existent Restaurant was meh
Rooms were spacious and we enjoyed happy hour and breakfast.
Place was average, breakfast was dismal Parking garage was $48 a day. There is no other parking available other than street parking that is $35 a day.