New Orleans hotellit lähellä Louisiana Children's Museum

Plussat: Elegant n sophisticated n perfect size n private

Miinukset: My room was not ready when I arrived after 4pm so I had to wait in the lobby.

Plussat: A hotel with great service and location.

Plussat: We were put in a corner suit it was great

Plussat: Best Hotel , Staff, Amineties , Location , Food, Lounge, pool, n More Thanks but Hotel we stay in while in New Orleans Exceptional Kim

Plussat: Lovely n Fabulous

Miinukset: Pre fix dinner menue

Plussat: Loved the two-room suite (BR and living area) with extra-large bath. Restaurant was excellent both for dinner and breakfast.

Plussat: Location! Could not beat the $250 rate for a suite! But there were no events in the city!

Plussat: The has my room ready for check in once I arrive at noon on Friday.

Miinukset: No

Plussat: The first time my partner and I entered, we were treated like royalty. Staff helped us with all of the things we need help with. The room was amazing and the experience we had there was great. Even though we only stayed for one night, it was well worth it. Also, it was our anniversary so we came to a room with a plate of chocolate covered strawberries. It was a great surprise and definitely put the cherry on top for our trip... or should I say strawberry on top.

Miinukset: I did not like that we did not stay longer or were able to the enjoy the hotel as a whole. Other than that, no complaints.

Plussat: The Reservationist ( Ms. Blair))who assisted me with getting the 3rd Party Auth. Form completed and placed on file was GREAT! I was so impressed with her professionalism and kindness, I felt compelled to show her my appreciation with a little gift from Austin from me. Awanda, the overnight agent who did not hang up on me, did her best to get me in contact with her MOD. She knew the ball was dropped and her co-worker was totally out of line. I'm still in disbelief the other agent Brittany B actually hung the phone up in my face as I was speaking. MOD was asleep on property , but did wake up to speak with me. Made a lot of promises but no follow up the next day. I did believe he would try and salvage the rest of my nephews stay, to no avail.

Miinukset: Having a desk agent hang up as i was speaking to her about giving out a room number without verification. Hotel 101 basics. Also, after being assured my guest would not be asked to provide a MOP upon checking in, my guest was asked for a credit card that was authorized for 200.00. After I send over a 3rd Party Authorization Form that stated ALL CHARGES TO CARD ON FILE. Management did a poor job with the follow up. No one called me . I had to call the Hotel and ask Management to place a letter of apology in my guest's room explaining he should not have been asked to provide a credit card upon arrival. I was so embarrased, the stay which was not cheap, was my gift to my nephew and his new bride. I was offered NOTHING but a bunch of "we are so sorry". I recieved my invoice yesterday, no discount, they did not even attempt to offer breakfast knowing I wanted to provide in room service( breakfast). The Windsor Court is not the same!!! Rooms are still expensive but quality of service is so lacking. I will be looking into another 5 star hotel. This was an embarrassing moment for me , I will not allow the Windsor Court the opportunity to embarrass me again.

Plussat: First class

Miinukset: Nope

Miinukset: I loved everything

Plussat: Everything!

Miinukset: Nothing!

Plussat: Breakfast, I had high hopes for this hotel based on the reviews, however I was not expecting to be bitten by bed bugs :-(.

Miinukset: BED BUGS! I stayed in room 838, for the weekend, i was disgusted by this experience. Hotel staff could have handled the situation much better in terms of quarantining the room, also proper inspection by an exterminator and not hotel staff, i had visible bite marks. Hotel did compensate me for my entire stay. Room change made. I threw away all my luggage and my belongings. (regardless of staff placing items in the dryer) Cleaning of the rooms, are not up to par. Housekeeping does not do an efficient job. Blood stains on the mattress, and seams. Check thoroughly. I learned the hard way Reacted really badly.

Plussat: The employees were helpful and friendly and the hotel is beautiful.

Miinukset: My key card stopped working for some reason and they could not get my digital key to work.

Plussat: Very close to port of New Orleans with a free shuttle. Room was great and breakfast was awesome! Within walking distance to the French quarter. Room was spacious and staff was very friendly.

Miinukset: Parking was very expensive so I used the Fulton garage a block away.

Plussat: It was a great hotel. Breakfast was really nice, walk to the French Quarter was a mile and a half. It was great!

Miinukset: My view wasn't what I expected, but, I didn't go for the view, so, it was ok.

Plussat: This was our second time staying at the Hampton Inn across from the convention center for Comic Con. This hotel is newly renovated, clean, quiet, great free breakfast and great valet parking. Definitely recommend this hotel and location.

Plussat: Location was great valet parking was good.

Miinukset: Charging 40bucks per night to park your car.

Plussat: The room

Miinukset: I was charged twice for this room. I had already prepaid apparently and when I arrived the hotel would not let me check in without paying. At this point, I have paid $--- for a one night stay at this hotel. Still haven’t heard back.

Plussat: Breakfast was included. It was within walking distance to food and other local spots. It is just a short drive to the Port of New Orleans, which is why we chose to stay here. Everyone at the hotel was super friendly and helpful.

Miinukset: The only thing I wished I would have payed attention to was parking. This is my fault, as I thought it was included in the price. The do offer a valet parking on site for overnight stays, which was great. The only other thing was the street the hotel is on is very short, a connecting street between 2 major streets, and taxis/ubers/paid parking line both sides of the street and make it a little congested.

Plussat: All the employees were nice & friendly. I loved that i was texted by the manager Bengee & asked about our stay. Justin was extremely helpful on checkout. the valet men were so nice, they had to retrieve a sweater from my car & did it willingly!

Miinukset: Nothing

Plussat: The Breakfast was more than I thought was going to be provided. It catered to many specific diets for people in my party. I really appreciated my room being ready an hour early before my check in time. Beautiful scenery and a great bar that was attached to the hotel.

Plussat: Comfortable beds/bedding.

Miinukset: Room was dusty/dirty and in need of major updates.

Plussat: Room and bathroom was very nice and clean. The smell of the lobby was great. I’ve even ordered the scent for my home. Room was ready prior to check-in time, and we were granted our upper floor request.

Miinukset: Upon checking in, I asked for a room as shown on the website where the bathtub had a window beside it. My room was upgraded, (but I paid for it) and I didn’t get the room type I asked for. Not certain that they young lady checking us in knew what I was talking about!

Plussat: Very very nice clean comfortable rooms easy access to everything

Plussat: The view was absolutely stunning

Miinukset: N/A

Plussat: Amazing staff. Very welcoming and friendly.

Miinukset: No cold water at the sink. Thermostat issues.

Plussat: Location and staff was very friendly

Miinukset: Bathroom furnishings rusty and dirty. Walls covered in dust. Peeling wallpaper under sink. Obvious water damage

Plussat: Everything

Miinukset: There weren't any vending machines The hot tub jets we're very low

Plussat: did not eat breakfast and I loved the location right where all the places were at in walking distance I loved the pillows I wish I had a couple of them.

Miinukset: I love to swim and wish the pool was a little deeper and hoped the hot tub would of had a little more jets.

Plussat: Great location

Miinukset: Nothing place was great

Plussat: Location

Miinukset: No microwave/refrigerator

Plussat: Location is spot on......staff is excellent!! Kenneth & Eric were fantastic

Miinukset: Ice machines were out everywhere

Plussat: Quite and clean. Loved the king suite. we will be back

Miinukset: Coffee , but they do have a keurig . Next time we’ll bring k cups

Miinukset: Parking is $30 and and there are hella hidden fees the cost of the room started at $159 and I paid $235 for on night

Plussat: Everything was excellent

Miinukset: Everything was great

Plussat: The room was nice and spacious.

Miinukset: My room was nice and quiet and faced the pool area. My sister's room, faced the outer bldg where loud music, subwoofers and people were soooo loud!!! It went on all night plus early morning. Staff was just okay.

Plussat: The room and the location

Miinukset: The staff

Plussat: Staff

Miinukset: Nothing

Plussat: the breakfast was very limited but ok. Location is quite convenient.

Plussat: I liked the location as I like to be a bit outside of the main area, but there were still restaurant options around. Staff were fantastic. The breakfast was good - nice to have hot options and coffee was available through most of the day.

Plussat: Hotel employee at the front counter. The maintenance of the breakfast bar. Cleanliness of the halls. Little to no noise in the halls.

Plussat: Everything

Plussat: Great breakfast! I wish staff could have informed more information about the surrounding neighborhood. I was looking for a newspaper and asked at the front desk and no one knew where I could buy a newspaper. I walked around the neighborhood asking the same question and was directed to a corner store that had newspapers, fruit, juices, sodas, snacks, wine one block away.

Miinukset: The lack of information from the front desk staff. As I mentioned above, they were not helpful when asked about buying a newspaper.

Plussat: Good location and staff were extremely nice and so helpful with everything.

Miinukset: Room was nicely set up and decor was nice but cleanliness was subpar. I found hair in a few places after the room was cleaned as well as stains on side of the nightstand that I wiped away myself.

Plussat: Everything including southern hospitaity.

Miinukset: NO!

Plussat: Overall it was a good experience.

Miinukset: The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.

Plussat: I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience.

Miinukset: The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.

Plussat: Pool, bar, restaurant, minibar, room service and location were great.

Miinukset: Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call us...so went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.

Plussat: Very little... the restaurant is well decorated, and the lobby bar was comfortable with knowledgable bartenders. The rooms had a well stocked mini bar / refrigerator.

Miinukset: If this had been a hostel, I would have given it five stars. Unfortunately, this is a hotel that charges a premium at $325 a night for rooms that are dark, damp, dirty, and smell. And this wasn't just a characteristic of my room; I traveled with a group of 10, and all 10 had the same experience. My sheets had stains on them, my towels were flat and felt of sandpaper (my gym has nicer towels, and that's not an overstatement), the bed was thin and felt like something taken from a camp site. Truly one of the worst hotels I've ever stayed in. I would NOT recommend this hotel to anyone. Do yourself a favor and skip this hotel.

Plussat: Ace is well designed with NoLa touches throughout. it is a very happening place in NoLa, with a full event calendar. We went to a dance party on Friday at Ace and the next afternoon there was a dance competition. Stumptown coffee is adjacent to the hotel so great coffee guaranteed. Located in the Warehouse district , 10 min walk to French Quarter and around the corner from the St. Charles street car stop. Staff was very friendly.

Miinukset: it is can get busy and crowded so if you are looking for something quit and private, Ace is probably not for you. Charge for water. Mattress was not very comfortable.

Plussat: I really enjoyed the rooftop pool area and getting coffee in the great coffee shop downstairs. The hotel had a bit of a funky vibe but still a little luxurious. I enjoyed the atmosphere and it really seems they pay attention to what people are looking for on vacation

Miinukset: Very minor. But lighting was very poor in hallways elevators and in the room and could give a dingy feeling sometimes