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Plussat: The staff was amazing! Cheerful and genuinely helpful! They made us feel very welcome.

Miinukset: As always, parking in the French Quarter is a little bit of an inconvenience, but public parking was within a two block walk.

Plussat: The architecture and style of the room was great. We were happy with the full kitchen and comfortable living area.

Miinukset: The bedroom could use some blackout curtains or shades. It was very bright at night and we did not sleep well. Also, it would be nice to have some staples in the kitchen, like salt and pepper.

Plussat: The staff were very helpful and the room was fun and great over the NYE period. The location was also fantastic as it was away from the noise of Burbon St but still well within the Quarter.

Miinukset: Overall I have very few complaints, the bathroom is a little dated. The room is great as well if you are not wanting to eat out every night.

Plussat: I liked the fact that it had kitchen. Staff was friendly

Miinukset: Was not comfortable having to turn in key each time to go out. Security card would have been better. Internet connection was not strong enough for download. No USB ports

Plussat: This place was awesome!!! It far exceeded my expectations and I will definitely be staying there again. They have a sitting room and kitchen in every room, which was so cool. They staff was friendly and helpful. The pound cake and refreshments in the lobby were great after a long day exploring the French Quarter. I loved the room, the property and the staff!!

Miinukset: Everything was wonderful. No complaints at all.

Plussat: The staff, the location and the room!

Miinukset: None!

Plussat: Excellent location, friendly staff, nice accommodations. The room was large with a nice sitting area, bedroom and full kitchen included. Just walk out the door and you're off to see the sights of the French Quarter or a quick car ride to other parts of New Orleans.

Miinukset: There are quite a few steps and fairly narrow doors on the property, so it might be less accessible for some people. The front windows of our room were right on Dauphine St, so there was some noise from late night revelers walking up and down, but not too bad. If you're very sensitive to noise, talk to them when booking about room location.

Plussat: Classic hotel and staff lives up to the traditions of service and courtesy.

Miinukset: Parking access tricky

Plussat: The lobby and gift shop

Miinukset: The room was small , no bathtub , 1 bath towel Window was absolutely filthy

Plussat: The Christmas decorations were great as usual. The hotel was very clean.

Miinukset: The shower was installed by a person that doesn't take showers. The shower head could not be positioned above your head. I sprayed horizontally and as a result soaked every thing. The check in for the rest of our wedding party was totally screwed up and took forever because the staff had the names misspelled on your reservation. The booking company had it right. Also the rooms that were to be available at 3PM were not ready until 5:15PM delayed the group from enjoying cocktails prior to proceeding to the wedding reception. The excuse was that the hotel had 500 rooms and the staff wasn't able to get them ready. I also had the same excuse when our room was not attended to until 3PM and the excuse was that the hotel had 500 rooms. Hire more people management!!!!!!! You are a purportedly 5 star hotel and have fallen from grace to a mediocre 2 star. I have stayed in 5 star hotels and they are proud of their reputation and work diligently to keep it. You have long lost it.

Plussat: Property is beautiful and had a decorated hallway for Christmas. It is centrally located.

Miinukset: For a luxury hotel, the service was not great. We waited for an hour for a few plates and cutlery and on Christmas night (when most restaurants in the city are closed), room service wait time was 2 hours. Other room service orders also took a while. Service at the coffee shop was fairly slow. I wouldn't stay again, because for the price, the service was not up to standard. In addition, the bathroom was fairly small.

Plussat: The building is historical. Good location with walking distance to French Quarter.

Miinukset: The hotel is poorly managed. Staffs are smiling but you can feel the distances. They make zero effort to listen to my questions. Amenities are very in poor shape. Room facilities are old without maintenance. Room service is the worst I have had in my entire life. It was served almost 45 minutes. Meat slice in the middle of sandwich were dry and hard. It seemed to be left forgotten in the heater for too long. It’s a shame to have the name of Waldorf Hotel.

Plussat: Good location.

Miinukset: valet sign advertised Roosevelt Parking though it was a 3rd party unaffiliated parking garage. Check in staff was very short during check-in, left the desk feeling a bit of an inconvenience. Our room did not have much of a view (luck of the draw).

Plussat: The Roosevelt is decorated for Christmas in the most beautiful fahion! However, if crowds are not what you're looking for, you may want to rethink staying here at Christmas. We thought it was GRAND!

Plussat: Love the history. Loved the upgrades to the hotel without sacrificing the historic feel. The location is great.

Miinukset: Having to use the key for the elevator is a bit confusing, but I can understand why they do it.

Plussat: Located near Saenger Theater. Could walk to World War 2 museum and quarter. Professional staff. Clean.

Miinukset: Parking expensive; i.e., $50.

Plussat: The hotel is probably a block from Bourbon Street. We walked to Bourbon Street every night and felt safe walking to and from the hotel. We also walked the approximate 1 mile to the mall and river. The hotel is near lots of restaurants and bars. The hotel staff were welcoming and professional. Ashley Carey took excellent care of us during our 4-day New Years' vacation. The lobby/reception area of the hotel was decorated like a winter wonderland; lighted trees lined the lobby from the front door to the back door. We had a 2 room king suite with a view of the river and city; the room had luxury carpet and furnishings.

Plussat: Love this place

Miinukset: No

Plussat: our room and bathroom was very nice. I enjoyed the workout room and we love the coffee shop.

Miinukset: The checkin procedure was not smooth..for the second straight year. I personally called to be sure my son in laws name was on the room he was sharing with my son. I was assured it was but when he arrived a day before my son he was not allowed to check in and had to wait 2 hours until they figured it out. Same thing happened last year which was why I double checked by calling. We live in AZ and were flying in so I couldn't help straighten it out until i arrived (it was on my credit card)

Plussat: the location was perfect. we walked everywhere! we did not hear a sound from the outside. every once in a while we would hear a door from the hallway close, but that's it.

Miinukset: wish it had a gym, but was too busy eating to use it anyway :)

Plussat: Food, location

Miinukset: Booked a room with 2 queen beds. Was given a room with a king and pull out couch as the other "was taken". Wanted the 2 queen beds for a reason. Told it was a free upgrade. Would have preferred what I ordered. Please dont allow to book if it's not available. Would have been a dealbreaker for this family had we have known.

Plussat: The old style character was wonderful!! Rooms were spacious!! The staff was amazing when we checked in she went out of her way to help me!! Wonderful customer service.

Miinukset: The hot water want very hot

Plussat: Nice clean room, great balcony

Plussat: Location, size, food was awesome, staff amazing.

Plussat: Location, comfort and charm of old town updated hotel. Loved the brick walls. Bed and pillows super comfortable. Slept soundly! Appreciated being able to control the room temperature. Easy to walk to all areas of French Quarter. Staff attentive.

Miinukset: We were in the annex building and the doors would close loudly with a bang, but thankfully we were so comfortable and sleeping so soundly in our beds that our sleep was not disturbed.

Plussat: On the french quarter and very clean

Miinukset: I wish it would have had a balcony

Plussat: I felt we were in the center of everything. Easy walk to fun! The staff was friendly and accommodating!

Miinukset: I would have liked a small microwave.

Plussat: A Charming Ambience. Dining room staff and bar staff excellent. Really lovely receptionist on day before. Other receptionist had an unhelpful attitude when I didn't understand what she was saying even though we were both speaking English.

Miinukset: Found a couple of hair accessories in different places left behind from previous guests. Skirting boards and paintwork generally dirty and corners of bathroom hadn't been cleaned. Hair in corner of shower.

Plussat: Excellent tv. I loved the renovations

Miinukset: Coffee was not so good

Plussat: Staff was accommodating.

Miinukset: Would have preferred heavier blanket. One of the sheets was stained.

Plussat: Location was good, close to a lot of attractions! Staff was very polite and helpful.

Miinukset: A microwave would be nice.

Plussat: Great room; fine and cheerful attendants at front desk and housekeeping; clean and quiet room; great location

Plussat: Very nice, very small (18 rooms), and lobby next to a very noisy bar. Bar scene was not family friendly, but in my case we were all adults, so the noise was not a huge problem. I was on the 4th floor and noise was no issue once in the room.

Miinukset: Room was very spacious and the design was stark modern (frankly a relief and rare in New Orleans). The guys and gals at the front desk were very helpful. Valet parking worked well, all but one day. Unfortunately it made me late for my departure to the airport.

Plussat: The staff moved me to another hotel around the corner which was nicer.

Miinukset: cold concrete floors, cold atmosphere, poor lighting, loud noises. Even the sofa was uncomfortable. I wanted to run out screaming after a lousy night's sleep. One of the least impressive hotels I've ever stayed at.

Plussat: The best hotel I’ve ever stayed in USA. Huge spaces with bath tub made me appreciated. Nice staff also impress me.

Miinukset: Nothing

Plussat: The room the staff the location. I liked everything about it.

Miinukset: No flooring not comfortable amenities stated in description belong to a mother hotel in walking distance

Plussat: Spacious, modern, comfortable.

Miinukset: When we arrived they gave us a standerd room, not the king suite as booked. It was fixed when it was brought to their attention. I just wonder if we would have gotten the correct room if it was not a monday?

Plussat: The atmosphere, room, amenities and above all the staff especially Raquel at the front desk for her help and support. We also had Christmas dinner at the hotel which was wonderful a big thank you to all.

Miinukset: We had no milk or sugar in our room on arrival and we were missed being cleaned on one day of our three day stay but overall it was a very enjoyable stay

Plussat: Almost everything!

Miinukset: The sheets were not initially the cleanest but they took care of it right away. The bathroom is oddly configured. There are no towel racks and some days we had the towel for the floor and some days we didn’t.

Miinukset: Small bathroom and short on coffee

Plussat: Fabulous hotel and staff!!!!

Plussat: It was on bourbon street and it was clean. The room small and there was no bath room or view

Plussat: We had never been to New Orleans and this hotel was in the perfect location and it was beyond beautiful! We were so pleased that we picked it.

Miinukset: Everything was perfect

Plussat: Very Clean hotel. Extremely friendly staff. Location is great. There truly wasnt a single issue during our stay.

Miinukset: Easy check in. Great staff that were very friendly and at night were concerned with making sure you were a guest. Felt safe at all times. The hotel is beautiful and is right in the heart of bourbon st. We slept peacefully as the hotel was quiet and we could barely hear what was going on outside. Amazing experience here. We will DEFINITELY be back!! Thank you Royal Sonesta!

Plussat: Close to the Pier

Miinukset: Small rooms The coffee pot is set up in the closet which doesn’t have a outlet

Plussat: It was ok but not very good

Miinukset: Location was very busy

Plussat: Love the Royal Sonesta!

Plussat: The location, history, and decoration

Miinukset: My girlfriend got glass in her foot after we left the pool our last night. It was 100% on the hotel I reported the very same glass in the hallway over 24 hours earlier.(Which then became a big issue as it was stepped on, walked past, and scattered throughout the hallway of our floor.)Hotel staff treated us as if they were the victim rather just genuine care for my girlfriend. Definitely a little spoiler to end an amazing experience that is New Orleans.

Plussat: my registrar!!!! He was the best!!!! location bellmen were nice and helpful

Miinukset: There were no microwaves available...I tried to obtain one for my stay but was told there were only 4 microwaves and all were out.