Phoenix hotellit Desert View

Plussat: love the lazy river area, which is THE main reason we stay here once a year.

Miinukset: The "extended" full bed (as they called it) was sooooooooo terribly small. I had to share with my sister and it was literally a glorified twin. It was high off the ground but the extremely narrow width was ridiculous, for the money we paid per night. Next time we'll get a king and I'll bring an air bed with me...will be MUCH more comfortable. Also, they were steam cleaning the carpets on a Saturday right in our hallway. So, there were pipes and hoses and cords everywhere that we needed to navigate around... not to mention the horrible "wet dog" smell that permeated the entire area. Why would they not do that on a week day when perhaps there are fewer guests?

Miinukset: Security at pool on Thursday evening very rude! Told us pool closed at 10pm, and we told him would be leaving as soon as we were finished smoking our cigarette. The security told me, “ I don’t want to have to come back in 30 minutes and kick you guys out”. Very rude!

Plussat: Golf, spa and pool. Great for couples or family.

Miinukset: No

Plussat: Lovely setting, large rooms.

Miinukset: Charged a resort fee of $40+/day despite not using the resort (business trip) and heavy rain the entire stay; Bed was uneven and lumpy; room faced front so parking cars beeped and honked all night; staff not helpful; breakfast buffet $28 plus tip = $35!

Plussat: Beautiful, friendly staff, wonderful pool and lazy river area.

Miinukset: The restaurants, specifically the Stone Grill was very slow and the service at the restaurant could have been better, more attentive.

Plussat: The location is wonderful. The spa is very nice. The food is good. The pool area is great. The staff is very nice. The bar area is very popular. Overall, the resort is very beautiful and I will stay there again in the future.

Miinukset: My room initially smelled like smoke. The light switches, door handles, air conditioner buttons, faucet fixtures and the handle to the shower were filthy and sticky. Also the remote control. Those things being dirty is just so disgusting. Also, when running the bathroom sink, there is a strong (VERY STRONG) sewer smell. Pretty revolting.

Plussat: The staff was very friendly.

Miinukset: The pay parking lot was horrible to get in and out. The front desk never explained how to use it.

Plussat: Went there for my granddaughters birthday, lots of things for kids. Very relaxing. Staff helpful and friendly. Property very clean

Plussat: Appearance

Miinukset: Renovations and superficial courtesy of staff

Plussat: Landscape was beautiful.

Miinukset: Pillows were awful and they had no others to provide. Fridge was too small. Room is somewhat worn. There wasn't a spot for the coffee pot without utilizing desk space. No stairs near my room.

Plussat: Everyone was very helpful in the check in process amd we were able to check in early.

Miinukset: Stayed here many times before and parking was free. They now charge a daily parking fee which just feels like another way to overcharge. Isnt that what the resort fee is for??

Plussat: Convenience to my meeting space and the swimming pool

Miinukset: As a business traveler I don't generally like to pay resort fees as I think they are nothing more than another way for the hotel to secure money from me. Marriotts also seem very sterile. The room was not especially clean especially the bedsheets.

Plussat: The room was very spacious and comfortable. I enjoyed my stay very much.

Miinukset: No.

Plussat: Right beside Mayo's Phoenix campus. Complimentary breakfast and evening hors de'ouvres.

Miinukset: It has no airport shuttle!!

Plussat: It was great. I needed to get back and forth to the Mayo Hospital and everyone of the staff was so accomodating and willing to do so whenever I called.

Miinukset: I didn't understand the withholding of $20 each day for incidentals when if I purchased something I would pay for at the time.

Plussat: The room was nice and offered alot of amenities like home. The store was expensive and didn't offer a large variety. I was able to check in early after my procedure at the Mayo clinic which was great. Nightly rate seems high.

Miinukset: The expense.

Plussat: Location is great. Facility is excellent. Rooms are big and very nice.

Miinukset: Told the water was to be turned off between 11-4 (repairs). At 6, the water was turned off during use. Very frustrating and sub-par response by hotel staff to correct.

Plussat: The room was clean and felt like home.

Plussat: It has a friendly staff. Very convenient to the Mayo clinic. Excellent breakfast.

Miinukset: Not a thing

Plussat: space,comfy bed,breakfast

Miinukset: $3.50 for water

Plussat: I appreciated the early check in and opportunity to spend quality time with my family in the pool. Breakfast was excellant and the facility was comfortable.

Plussat: Clean and comfortable. Good breakfast. Nice surroundings for morning walks.

Miinukset: Had some difficulty finding access to parking lot on initial arrival. Afterwards, easy to access.

Plussat: Breakfast was among the best we have experienced in a holtel. Staff was helpful when asked. Room was nice.

Miinukset: They are in the midst of replacing hallway floor carpet which is presently soiled.