Phoenix hotellit Estrella

Plussat: Location close to family and friends and the breakfast and the cleanliness of the hotel well little bit of trash in the parking lot and some people sleeping around the hotel outside

Plussat: The night manger, was great. She quickly checked me into an comfortable room.

Miinukset: The towels were a little dingy.

Plussat: How clean it was and the friendly staff

Miinukset: The only thing is the walls are very thin.

Plussat: It’s quiet / didn’t hear too much notice I was able to sleep and relax to my liking

Miinukset: My key card wasn’t working to well I spend too much time trying to get into my room instead of enjoying myself or relaxing , overall I enjoyed myself

Miinukset: The lock on my room door stopped working midnight. I waited for the front desk staff to try 100s of time to open it. The second morning I was totally locked out after breakfast. Front desk couldn't open it either. Maintenance staff didn't come until 10.

Plussat: Hotel Employees was very accommodating at a little after midnight. We felt very welcome.

Plussat: Yes I can sleep

Miinukset: Smoking not good.

Plussat: Every thing was great

Miinukset: Everything great

Plussat: Thank you overall very good

Miinukset: Smoking in business not nice. Small tv.

Plussat: the location near freeway

Miinukset: I stayed there in 2015 and the rooms were clean...the bed was extremely comfortable..the breakfast was good..the hotel and parking lot were clean...this time ...the bed was not comfortable...the room and hotel and parking lot were dirty ...lots of what appeared to be tweekers walking inside and outside the hotel ...upstairs from us the people on the last night didnt even sleep All night .....sounded like they were running around in there room....the breakfast I guess I can understand due to covid there was nothing available...but I was expecting a pleasant stay like a few years ago and it wasn't .

Plussat: The morning breakfast. It was filling and a large selection of items.

Miinukset: The shower had no door or curtain, our television was not working the first day, and the carpet was very stained.

Plussat: Room was clean and bed was comfortable

Miinukset: Aside from the glass pipe that was by my car in the bushes. I was also awakened early with yelling coming from outside mind you I was on the third floor. Looked out the window and seen some guy in the parking lot yelling and holding his shirt in one hand while It was on fire. I wouldn’t say it’s completely safe outside but it’s ok once you’re inside.

Plussat: Helpful front desk staff-very accommodating, service oriented;great value for good sized clean room, excellent bed

Miinukset: No.

Plussat: Easy to locate. Clean comfortable rooms and good breakfast. Helpful staff.

Plussat: Don't have enough coffee in the rooms. Need to put more soap and some lotion in there too.

Plussat: convenient

Plussat: The room was comfortable and clean, the staff was nice, breakfast was included and (unlike other hotels we've been to) was actually pretty good. I'd definitely come back if I were to pass by Phoenix again.