Phoenix hotellit lähellä Heritage Square

Miinukset: Trash left from previous guest

Miinukset: Our room never got cool enough for us, even with the thermostat turned all the way down. It was not miserable, just warmer than we would have liked it

Plussat: All the staff were very extremely warm and friendly.

Miinukset: There was no oven to bake in.

Plussat: The location and the room was spacious and the kitchen was very nice.

Miinukset: There wasn’t anything I didn’t like about this place

Plussat: The hotel was wonderful. It was very clean. The breakfast in the morning was great. We were right across the street from the basketball arena and a short walk to the baseball stadium. There are restaurants and stores nearby. The light rail was close and easy to get to. This hotel was great.

Plussat: The breakfast was wonderful. The staff were exceptionally friendly and helpful.

Plussat: Close to everything I needed

Plussat: Location was great since I was going to a concert at the arena (block and a half away). Beautiful, roomy, nice breakfast.

Miinukset: That the price of the parking and taxes were not added into the price. Paid more then I liked but still enjoyed mine stay.

Plussat: Lovely room Close to arena

Plussat: Comfort

Miinukset: Price

Plussat: There were a few problems with the check-in, but the staff quickly resolved them and made a room available. The hotel is very new and they are still working out some kinks, but the staff was very accommodating and professional. The kitchen stocked with basic cooking items and dishes was nice. The pool is small and the water and pool room were cold. A lot of the rooms have a great view of the mountains and city. The complementary breakfast has a nice selection of hot and cold items, and the seating area has booths with TVs, as well as tables and a counter area where you can plug in electronic devices and eat. The lobby is large and modern. Overall, it was a very enjoyable stay!

Plussat: Excellent breakfast. About a 15-20 min walk to conference centre but easy walking.

Miinukset: Air conditioning-blasting but room was still quite warm (and it was above 90F outside every day)

Plussat: Upscale and close to all venues in the downtown area hotel was really classy and staff is superb

Miinukset: No towels. Called 3 times to ask for them. Took 6 hours to finally get them. Called multiple times to get a shower chair. Not at all what was expected for this quality of hotel.

Plussat: The space in the room was perfect. I loved the bathroom as well nice and spacious. The hotel designer did an excellent job. I loved the restaurants and the rooftop bar!!!! I will be coming back.

Miinukset: I have nothing negative to say about the hotel

Plussat: The size and comfort of the bed and pillows

Plussat: Very nice and very clean. Staff was great during check in.

Plussat: Location was excellent for our purposes, down the street from Chase Field. Room was very well appointed, nice size, comfortable and clean. Loved the bathroom and shower. Staff was incredibly kind. Did not feel like a hotel.

Plussat: Staff was superb and the room was well appointed.

Miinukset: No complaints

Plussat: Staff

Miinukset: Parking

Miinukset: Parking $35 dollars really.

Plussat: Close to what mattered

Miinukset: Nothing to here. Sweet time.

Plussat: Very Friendly Staff......

Miinukset: No complaints

Plussat: Incredible luxury hotel located in the heart of downtown! Amazing facilities and the staff went above and beyond to make sure our stay was so comfortable. Great value for the money! Will definitely stay here again.

Miinukset: Wish breakfast was included but Blue Hound serves up a great meal!

Plussat: Valets were very good and the entire hotel staff was very nice and polite!

Miinukset: Need better access to restaurants

Plussat: The staff were so welcoming and friendly. The hotel was beautiful and so close to the baseball stadium which was the reason for our trip. The room was very large, the bathroom was very spacious as well. The bed was very comfortable and we had a great nights sleep.

Miinukset: The room seemed to take a while to cool down and didn't get as cold as we would have liked, but everything else being so lovely made us forget about that.

Plussat: Good location. Very professional staff.

Plussat: Clean rooms

Miinukset: Small room Parking was a nightmare

Plussat: Location was awesome especially if you want to attend a game or venue at Talking Stick Arena. Liked how they kept the historical architecture.

Miinukset: Would probably prefer Hyatt because of hot tub. On a St Patty's Day with a Suns game going on, a street celebration outside the door and a fairly full bar... on a Saturday... the rooftop bar and the lobby bar closed by 11:30. Lovely night. Keep open!

Plussat: Great location

Plussat: The staff was extremely pleasant and helpful

Plussat: location to my event and dining

Miinukset: there were no glasses in the bathroom for brushing your teeth, the bartender on the rooftop wasn't good, the tub is pretty high up and only having 1 handle bar IN the shower doesn't help getting out

Plussat: This is a great place. A nicely renovated old building in a good location. Walking distance to the Diamondbacks stadium, good restaurants, beer bars, and interesting sites. The staff were wonderful and the restaurant in the corner of the lobby is great for a late night snack and drink.

Plussat: 1930's era artdeco building very convenient to the Orpheum Theater, Symphony, Nook Kitchen on site has excellent cuisine, with city lights enhanced experience. Valet folks were friendly and helpful as were all staff.

Miinukset: Not really.

Plussat: Great value for money. Good breakfast. Comfortable bed. Good central location.

Miinukset: Room was only cleaned once every two days. No kettle available in room. Cannot make international calls from hotel.

Plussat: Everything was excellent. The free breakfast was very tasty and the server was fantastic. Perfect locate on for downtown concerts. Thanks.

Plussat: Great staff who went out of their way to make our stay pleasant.

Miinukset: No negatives about this hotel!

Plussat: Location was good as were the staff and breakfasts.

Miinukset: The fan in the air conditioner had a problem - sounded like paper was stuck in it. Made it a little difficult to get to sleep. Secondly there was a noise in the bathroom that sounded like there was water dripping?

Plussat: Spacious rooms and great location off highway

Miinukset: Elevator was too slow when we stayed

Plussat: Staff were perfect no complain. Location perfect.

Miinukset: What I didn’t like is related to you booking.com I had an payment issue. Hotel tried the best to solve and I did try to contact you booking.com and there was no reaction. Was very disappointed. My money 256.400 omr equals to about 600$ Still been held by my bank not released.

Plussat: Me and my family love the whole thing on your hotel. Thanks.

Miinukset: We don't have none that we didn't like.

Plussat: The staff were just so helpful and amiable.

Miinukset: The property was great

Plussat: Really nice rooms. Good breakfast.

Miinukset: Our room was on the warm side. We turned the ac all the way down and it still didn't cool it down. Not sure if ours was working or what. The room could just be too big for the size of the ac unit??

Plussat: The bed was perfect and we enjoyed the quiet setting. The desk clerk was a especially kind to us, offering to bring breakfast to our room since we had to leave very early. We really appreciated her extra effort’s.

Plussat: First, very friendly staff. Ted checked us in and 8 hours later after returning from a concert he still remembered my name! The room was very spacious and impeccably clean. Comfortable beds too. Shuttle service saved us time and money. Free parking as well, where other nearby hotels charge $34 extra.

Miinukset: I can’t say one negative thing about this place.

Plussat: Perfect stay. Great location to downtown Phoenix. Great comfortable room. Good breakfast. Friendly staff. Free parking and WiFi.

Miinukset: Nothing.

Plussat: It had a lot of choices.

Miinukset: more times for the shuttle so people who are unfamiliar with the area have choices other than walking.

Plussat: Staff at the front desk are awesome! Thank you guys! Comfortable beds and clean room. Good breakfast

Miinukset: Everything was good with the Hotel. Regarding Phoenix, the Temperature exceeded 114 F (46 C)! (mid July, it’s normal temperature in the area)

Plussat: Breakfast was fine. Good selection and great serving times in the club floor.

Plussat: Bed was great

Plussat: Location, cleanliness

Plussat: Room service super accurate and punctual. Clean sheets and towels every day. Personal super nice and courteous.

Miinukset: The facilities (as gym, pool, etc) are a bit expensive, but good.

Plussat: Top notch hotel! Outside bar & restaurant on 4th floor. Friendly & accomodating staff. Close to Chase field

Miinukset: Had to pay extra to park there. Could have offered a shuttle to Chase field.

Plussat: The courtesy extended to us by all the staff.

Miinukset: I couldn’t find fault with anything!

Plussat: Excellent all the way around

Plussat: Cleanliness, bed comfort, beautiful bathrooms

Miinukset: Cold pool

Miinukset: The house cleaning staff forgot to stock my coffee, was kind of a bummer!

Miinukset: No soap Clock didn't work Had to wait in line for 15 minutes to check in at 4am Bath mat was dirty

Miinukset: The beds are way to small

Plussat: I liked the location and how clean it was. Staff was helpful for the most part. I saw this hotel during a previous visit, and decided I would stay on my next visit. I was disappointed - especially coming off of a GREAT stay at a Marriott in Virginia. The room was quiet and clean.

Miinukset: Room service was expensive, especially considering there wasn't nothing else around after a certain hour. Paying for wi-fi, even rewards members? Doesn't this hotel cater to people attending conventions? The café had inconvenient hours, and that left the restaurant and room service as the only options for a quick bite. I was given a room with a view - only to get to the room and have to rearrange the furniture to get to the window to CLOSE it, never mind being able to enjoy the view. Housekeeping showed up before 8 AM on a Saturday morning! I thought I had communicated that I would be gone by 10 AM, but when I returned, the room had not been cleaned and they never returned. On checkout day, I had a 6 AM flight so when I went to check out (3:30 AM), I asked for a printed bill. They were unable to provide it because they were running "reports." When I informed the Desk Clerk that I wanted to see the bill so that I could clear up any issues while I was still in town her suggestion was that she would email it to me, and I could call their customer service number when I got home. I have no idea how that answered my request to view the bill right there. I had a question about a charge on the account (I suspected incidentals). So I requested that she at least confirm that it was a refundable incidentals charge - she couldn't. Evidently their computers can only do one thing at a time. I have NEVER had a hotel tell me they could not provide a bill when I requested it.