Phoenix hotellit North Mountain

Plussat: Room was clean and comfortable!

Miinukset: Please keep breakfast open till 9:30, and the pricing just seemed 10% higher than I thought would be a good value. Front desk guy could not log in multiple times, so a queue of 3 guests took 20 minutes to clear the lobby, and there were 2 idle computers. It drove the guy at the desk crazy and the people in the queue. plumbing pipe near the stairwell made a lot of noise rattling all night long, I expect something didn't get braced right when they built the hotel.

Plussat: Everything was good. Room was great. Hotel lobby was under construction. They are operating the front desk from a normal hotel room, you walk up to the window and they do the transaction with you standing in the bushes. Good times.

Plussat: The staff was nice and helpful

Miinukset: The water took really long to warm up in the shower It took about 20mins other than that , room was cool

Plussat: Breakfast was nice.

Miinukset: Bed sheets felt dirty.

Plussat: How clean and well maintained the rooms were.

Miinukset: The free breakfast.

Plussat: Bed was comfy.

Miinukset: Smoking area right in front of entrance! Smelled gross! My room sheets were stained as well as the carpet! Lots of small structural damage! Whole building smelled like weed!

Plussat: Beautiful and well equipped room. I had a room with a couch, refrigerator and microwave. Breakfast was the usual fare and the breakfast room was inviting. Location was ideal. Freeway and GCU close by.

Miinukset: My mattress was on the firm side. I like it a little softer. Also, for a two night stay, the cleaning crew never came by. I didn’t need my bedding and towels changed but it would have been nice to have the trash taken out or the bed made.

Plussat: The coffee and juice the gym

Miinukset: The pool was dirty

Miinukset: Breakfast wasn't that great

Plussat: It was very quiet. The room was very big. Bed was really nice.

Miinukset: The water pressure wasn't that good at all.

Plussat: The juice and coffee was good close to dining.

Miinukset: The pool was dirty and my room near a noisy window 3 out of 10. Will not be my first choice for a stay-cation in the future. Wi-fi would not work had to walk to front desk for a new password.

Plussat: Great area food and staff

Miinukset: Nothing

Plussat: Hyatt serves a decent breakfast. You need to be a Hyatt member to get the breakfast, but it is free to join.

Miinukset: Hyatt Place is a class hotel, but this particular location is the bottom of the barrel. The rooms are old and tired - not up to the Hyatt standard. Very pedestrian and old furnishings, even the bed was worn out. Disappointing.

Plussat: The room design was nice.

Miinukset: There was no microwave in the room. There's only two ice machines in the entire building.

Plussat: I love this hotel!!!The young ladies who checked me was AWESOME!! ( they both had long dark black hair)The 2 young ladies who I spoke to yesterday were Amazing!! ( One was a red head with curls & the other had dark hair with blonde highlights) I’ll be staying longer

Miinukset: Due to COVID-19 the vibe was off which is understandable!!!

Plussat: We enjoy the room and the privacy we had.

Miinukset: The service was not excellent. The breakfast could of have more options to choose from. Some services was not available such as the restaurant and shuttle.

Plussat: I like most of the staff but really liked that u all were pet friendly .

Miinukset: There was one thing the elevators are horrible . they were slow and the even stopped working all together for 1 1\2 days .

Miinukset: Hello I didn’t like that the order option didn’t work to watch and order movies and it had a weird smell when we first arrived as well and staff was short didn’t get room clean no days stay two days .

Plussat: When we finally left

Miinukset: The staff conducted themselves with an eair of suppiriority and treated my uncle my husband and myself like we were trash from the moment we walked in. They were just flat rude. We paid for a "high floor king" that ended up only being in a 4 story building and while they claim to be ada compliant but the elevator button on the 4th floor was broken causing my husband to have to climb down the fire stairs to the third floor and ride up to get me every time we needed to leave. The third day we got in the very scary elevator and the doors closed and the alarm went off leaving us scared and stuck for 10+ min, no one came and eventually we made our decent to the lobby. When my husband mentioned it the night lady smirked and says "looks like your fine to me." They charged us the pet fee twice and Our booking clearly said the "free" breakfast was included but when I went down the second day and got coffee and a gross frozen 2 bite egg sandwich I was repremanded for it like I was bothering "their real guests" and they charged us for "gallery dinner item" in all we were charged almost 200 over what was quoted to us to be treated like 2nd class human beings and denied Ada accessibility. To add insult to injury about half way through the week while I was suck in bed with a chrones flair up they demanded to come inspect our room sighting that we went in and out after midnight too much. It was a vacation (or at least is was supposed to be) it's a non smoking hotel and we are all at least a pack a day smokers. Going outside to smoke rather than in the room seems like it would be considered a good thing not a bad one. I wouldn't stay here again if my only other option was the conjoining freeway overpass. I was humiliated, shamed and felt unwelcome from day 1. Shame on you Hyatt I thought you had higher standard of operation that came with your names prestige.

Plussat: Nothing.

Miinukset: Bed bugs.

Plussat: Nice & clean

Miinukset: No microwave in room are cups

Plussat: They let our dog in, and It was clean. Also, the room was spacious. We should have known it would be loud right on the highway! But it was close to our destination, so we took a chance.

Miinukset: We could not sleep because of the roar of the highway outside our window. The room only had hot water. The side of the hotel away from the highway was probably quieter , but was full.

Plussat: It was clean.

Miinukset: Half of this hotel is 100% unusable. The noise dampening is terrible versus other hotels in the neighborhood. It is along the highway without any barriers or walls. Very very loud and disruptive 24/7.

Plussat: The shower curtain was ripped and dirty the sink was leaking

Plussat: Food was very good and tasty. Staff was very accommodating. Overall a solid 3 star hotel.

Plussat: The room was spacious, clean and compfortable. The comp breakfast buffet was verry good and the dining area was awesome

Miinukset: Leaving

Plussat: Nothing more you could ask for . It's got everything you need .

Plussat: Breakfast was good!

Miinukset: Cleaner bathroom, pubic hair in shower.

Plussat: Spacious room. Check in was pleasant.

Miinukset: Room had strange smell when you first walked in. Kind of dingy.

Plussat: Really cool managers reception in the evening. Different themes and food.

Miinukset: Lots of marijuana smoking going in on first floor. Had to walk through to get to elevator.

Plussat: Friendly staff, clean and comfortable room. The patio and pool area was awesome as well.

Miinukset: Location is outdated. Clean, well maintained, but old. Compared to other Homewood hotels that we have stayed in, this was a noticable difference.

Plussat: Location Staff

Miinukset: Nothing

Plussat: Clean and well decorated.

Miinukset: Had to get bath cfi and ceiling fan fixed. Pool but no spa.

Plussat: The suite style rooms had full kitchenettes (including full sized dishwasher) and sitting areas separate from the bedroom. It made staying there with an infant far more convenient than it would have been otherwise.

Miinukset: It was awfully close to the freeway, but I suppose that helped with transportation issues when we were passing through town. The road noise was minimal, though, and the room had great black-out curtains.

Plussat: We loved everything about it!!

Plussat: Beds were comfortable and staff was great!

Miinukset: A restaurant would have been nice. The food in the concession was moderately expensive, but only fair.

Plussat: Location was great. Walking distance to several restaurants. Mall near by. Easy on and off of highway. Hotel was very clean and staff was extremely friendly and nice.

Miinukset: Small room for the price.

Plussat: I like the staff very professionally and very helpful thank you very much

Miinukset: Ok the breakfast included I understand because the covid is ok .now on the room door of the bathroom there's a towel hanger 2 of them my and my wife hit our self with it coming out bad location or the pointy.

Plussat: We were given breakfast bags with several snacks inside and Starbucks coffee all day long to compensate for the Bistro being closed which is far more than many other hotels are doing. The pool opens earlier and stays open later which is very nice, all of the staff were very friendly, informative,, knowledgeable, helpful and prompt responding to requests always asked how my stay was going and if I needed anything each time we had contact. I was very impressed with the cleanliness of the hotel and my suite, I have been in the cleaning field for 17yrs so I can tell they are very thorough and detailed with their work.

Miinukset: Snack and

Plussat: the location was grear.

Plussat: I liked the location a lot. I also really loved how clean and modern it was.

Miinukset: Room was a bit small, but nothing that would prevent me from going back.

Plussat: The lobby

Miinukset: Yes they charged my room 250 for smoking but i did not at all smoke inside the room i had a candel lit n thats was it, themanager wqs there due to the maintance man coming n bringing the microwave said it smelled like ciggaretts he went off of his word

Plussat: Clean updated rooms, comfortable beds, nice private patio.

Miinukset: No

Plussat: It was my first time staying and it wont be the last..I travel to Phoenix with my son a few times a year and cant wait to stay agian

Miinukset: No complaints at all

Plussat: location, with quick access to the highway, plenty of great restaurants close by, the hotel rates

Plussat: Staff was friendly, room was decent, liked that the shower had shampoo, conditioner and body was in the dispensary containers and was not cheap stuff

Miinukset: Was told online that hotel had complimentary breakfast but when we went to go lobby next morning, no breakfast due to covid19 which I can understand but would have been nice if we were told at check in and also not advertised online as so.

Miinukset: No comment.

Plussat: Nothing

Miinukset: Wasn't allowed breakfast was charged 250 cash deposit for room had 2 credit cards they would not take no wifi called front desk they told me to call a 1800 num on phone with them 2 hrs said they would call back and didnt was offered 10k points at checkout and guess what they never got there called manager many times souldbt get a return call place was the worst holiday inn I've ever stayed at was platnium member for 5 years straight I now remember why I stopped using them

Plussat: Everything was exceptional

Miinukset: Would like to be able to have take out for breakfast.

Plussat: Clean room

Miinukset: Location was not very safe. Has to leave early due to Corona virus. Did not get reimbursed for 1 night.

Plussat: Staff was friendly yet professional. Breakfast was great!

Plussat: Everything

Miinukset: Nada

Plussat: Nothing

Miinukset: Water in flooded hallway

Plussat: Nothing stood out

Miinukset: Bathroom wascin popr condition peeling paint on vanity, missing drywall on corner bead, rusty coner bead, and road noise

Plussat: Best ? Nothing just okay!

Miinukset: Upon check in the front desk did inform that the hot tub was closed. Would had been nice to know before changing into our bathing suits and going down.

Plussat: The location was just right and the room was clean. The bed was very comfortable.

Miinukset: No.

Plussat: Size of the room.staff were friendly but no ice machine on our floor.

Miinukset: Having to go though the lobby to get to my room each time I leave my room

Plussat: Very good staff Good food

Miinukset: Safe was closed could not use Bathing shower - switch missing AC will not stop even if it is 74 heating Changed room that room has AC making weird noise. Had to shut it.

Plussat: Very nice, and clean hotel. Great value for your money.

Miinukset: Ay in this hotel again. I know that booking .com had information and said that I had to pay in advance which I did but they also took another 35 dollars a day which ididn't think that this was right since I paid in advance. So I was not happy with this.

Plussat: The room was perfect and we were very satisfied with room service and movie choices.

Plussat: The staff went out of their way to confirm onward bookings for a further six hotels (Booking . com had slipped) Superbly clean and has a dining room. Breakfast was much more than the advertised continental and was more of a full English. Brilliant.

Plussat: When we arrived they did not have any rooms of the standard we had reserved. They upgraded us to a suite before we had chance to speak!

Plussat: The room was very nice, the description of the room was very accurate

Miinukset: I checked out day early and they charged me half day rate

Plussat: Location and customer service

Miinukset: Nothing really

Plussat: Room was clean, check in staff was very pleasant.

Miinukset: TV remote did not work, but exchanged for a working one pretty quickly. Only thing that was not great was that the AC did not cool the room sufficiently.

Plussat: Professional staff, clean and attractive room, fitness room available.

Miinukset: Water-stained ceiling tiles in the fitness room look like they might collapse. They should fix the leaks and install new tiles. For the price paid and the star level advertised, my room should have had a fridge and microwave - it had neither.

Miinukset: Wish I could have checked out later

Plussat: Everything!!!

Plussat: The hotel has a good location at Metro. The rooms are modern and functional.

Miinukset: No refrigerator and early pool closure time at 9pm.

Plussat: Right off the freeway. Easy access to venue we were attending. Clean and courteous staff!

Plussat: The staff is always very welcoming. Very clean and friendly.

Miinukset: Our room did not have a refrigerator or a microwave.I've never been in a room that didn't have one. We always go out and eat have leftovers. Had to throw them out.

Plussat: The room was a good size and the bed very comfortable

Plussat: The hot tub was the perfect temperature, helped soothe the aches and pains in our bodies

Miinukset: The front desk clerk who checked me in could take classes on CUSTOMER SERVICE, HOW TO BE POLITE. Made my reservations a month in advance with the request of BOTTOM FLOOR DIRECTLY NEXT TO THE INDOOR POOL. But first desk clerk said NO THEIR WASNT ANY AVAILABLE. Evening clerk said she LIED and she COULD HAVE SAID JUST WAITING FOR THE ROOM TO BE CLEANED AND I WILL HAVE ONE FOR YOU. THEN, NEXT ISSUE... When we got into our room, THE TOILET CLOGGED ALMOST OVERFLOWING AFTER THE FIRST USE. THEN, 3RD ISSUE.... POOL WASN'T HEATED (INSIDE) IT WAS VERY COLD. FOR PAYING OVER $300.00 FOR A TINY ROOM FOR ONLY 2 NIGHTS I WAS EXPECTING A WHOLE LOT MORE THAN WHAT WAS GIVEN. ESPECIALLY WITH THE NAME "SHERATON" NEXT TO FOUR POINTS!!!! HONESTLY, I WILL NEVER EVER STAY HERE AGAIN AND I WILL REDER PEOPLE TO STAY SOMEWHERE ELSE FOR SAME PRICE OR LESS AND GET WAY WAY MORE FOR THEIR DOLLARS! I AM EXTREMELY DISAPPOINTED AND WISH I HADN'T MADE MY RESERVATIONS FOR THIS HOTEL.

Plussat: I like the friendliness of the staff and the size of the hotel

Miinukset: The beds are so hard it was no furniture for the patio

Plussat: Very nice rooms and staff had issue with first room and had no problem moving me to another one. Breakfast was great and so was happy hour.

Plussat: The hotel staff was very nice and helpful. I had a problem with the TV and they quickly came to my room to check it. They offered me to change room as the problem couldn't be solved immediately.

Plussat: Stay was too brief, and the hotel was basically just a bedroom.

Miinukset: Yes, they told me my rate did not include breakfast, but my reservation form from you (which I unfortunately checked later) said that I was due breakfast!

Plussat: breakfast was good

Miinukset: Had problems checking into the hotel. First the electronic key did not work. Then the room the gave me had another guest in the room. I opened the door to find undergarments on the bed. Also the lobby smelled like chlorine due to being open to the pool area.

Plussat: Superb value for money with excellent who couldn't do enough for us to make sure we were comfortable. We had a poolside room on a very hot summer evening, so couldn't have asked for more. Pity more hotels don't offer this sort of service, with these facilities, at the price we paid.

Plussat: It is a very nice Hotel, clean and comfortable, besides the price was reasonable. I'll stay there every time that I visit Phoenix.

Plussat: Except for the tub, the rest of the room was very nice!

Miinukset: There were guests & their dogs just outside my room door that were far from quiet. The bathtub was AWFUL! I told the front desk attendant but not sure how far that went.

Miinukset: The bed sheets were stained from the previous person who stayed there and those sheets were not changed for both beds and the room also had cigarette smell the whole time in our 3 day stay.

Plussat: I liked how the front desk worked with me the first room they put me in I did not like the set up and I asked to be moved they moved me with out questions asked.

Plussat: I didn’t eat breakfast and pool was closed

Miinukset: The air conditioning was broke in the unit.

Plussat: Front desk would not accept my reward card number because it was booked online????

Miinukset: Front desk would not accept my request to look up my reward card number for our stays because it was booked online??

Plussat: Location

Miinukset: No

Plussat: I like the setting of the room. U we all into a room that has just the right amount of light. The t.v is set with a personalized welcoming message. Bathroom is equipped with shampoo conditioner and body wash and a make up mirror!!

Miinukset: Nope