Phoenix hotellit North Mountain

Plussat: I like the breakfast

Miinukset: The AC sounds were loud

Miinukset: Please keep breakfast open till 9:30, and the pricing just seemed 10% higher than I thought would be a good value. Front desk guy could not log in multiple times, so a queue of 3 guests took 20 minutes to clear the lobby, and there were 2 idle computers. It drove the guy at the desk crazy and the people in the queue. plumbing pipe near the stairwell made a lot of noise rattling all night long, I expect something didn't get braced right when they built the hotel.

Plussat: Everything was super clean and comfy

Miinukset: There was nothing that I didn't like, everything was perfect.

Plussat: The breakfast was really good. They did is was from 6am to 9am but so many guests they keep filling up the food past nine Am. It gave others time to eat in shifts. They had waffles biscuits and gravy sausages potatoes, cereal different kinds coffee milk and juices to choose from. Eggs were very good but other things to choose from.

Miinukset: Pillows were too big, if you want a smaller one I guess I should of asked.

Plussat: Good value for money

Miinukset: Check-in too slow

Plussat: Really clean room

Plussat: This is our second time staying there. We really love the service and how clean rooms are.

Plussat: Clean

Miinukset: Very curtious

Plussat: Clean Free parking Pool Comfortable bed and pillows

Plussat: Room was clean, new and functional. Also a barbecue is available for hotel guests.

Miinukset: Breakfast was very basic, but it is included in the relatively cheap price and you can make you own waffles!

Plussat: I was really impressed with Best Western North Phoenix--the facilities were clean, updated, and comfortable and the staff was super friendly. The check-in and check-out processes were easy. I would definitely stay here again.

Miinukset: All good on my stay!

Plussat: Beautiful and well equipped room. I had a room with a couch, refrigerator and microwave. Breakfast was the usual fare and the breakfast room was inviting. Location was ideal. Freeway and GCU close by.

Miinukset: My mattress was on the firm side. I like it a little softer. Also, for a two night stay, the cleaning crew never came by. I didn’t need my bedding and towels changed but it would have been nice to have the trash taken out or the bed made.

Plussat: Everything!

Miinukset: No complaints

Plussat: location was about all. we did use the pool, of course it was 117 the day we were there, but can't fault Courtyard for that!

Miinukset: There was NO breakfast, unless you purchased it. The entrees we saw were a bit over the top. Avocado toast? Yes we've eaten it, but not what we would choose to eat for breakfast. The employees at the Bistro were rude. Not apt to ever stay at another courtyard. We'll stay with Hilton.

Plussat: Staff was friendly, clean, plenty of parking, easily accessible off highway.

Miinukset: Security gate open, bed a little outdated. Had to pay for breakfast

Plussat: Cost

Miinukset: No HOT Water Tepid at best

Plussat: I liked the bottle of champagne and card wishing my now fiancé and I a happy anniversary. Was very sweet and thoughtful

Plussat: location, with quick access to the highway, plenty of great restaurants close by, the hotel rates

Plussat: Cleanliness, balcony, pool, everything in room, restaurant, location, and appreciated the late check out.

Miinukset: Nothing wrong with everything inside building or on property but walking outside off property felt a little unsafe.

Plussat: Front desk staff was great. Nico Hunt was very helpful. Loved playing life sized connect and Jenna in the lobby with grandkids.

Plussat: N/A

Miinukset: Not very clean outside and not in the room.

Plussat: I love staying here when visiting north Phoenix. The property is very clean, the beds are very comfortable and everything is close if I need anything else during my stay.

Plussat: The room was really nice. I loved having a back door leading out to the pool.

Plussat: Clean updated rooms, comfortable beds, nice private patio.

Miinukset: No

Plussat: Breakfast was fine. Coffee was good. Bacon was great. The bed in the room was great! very comfortable.

Miinukset: AC was inadequate in the room. Carpet was filthy. The bathroom was tiny. The tub was dirty and dangerously slick. The room smelled like feet. Carpet needs replaced. AC needs replaced.

Plussat: Good location. Friendly staff. Very clean rooms

Miinukset: Nil

Plussat: Breakfast was great and location was even better.

Miinukset: I didn't like the AC unit. It made an uncomfortable loud noise every time it turned back on. I'm a light sleeper and can't sleep with such a noise in the background. Fixing these outdated AC units will be great!

Miinukset: Air/heating system next to bed.

Plussat: Loved everything

Miinukset: Loved everything

Plussat: The breakfast was good and my rooon really clean

Plussat: Room was clean

Miinukset: The building and room smelt old. I had an allergy attack every time i entered the hallway. Brrakfast bar was lacking

Plussat: Very clean and classy.

Plussat: Location and amenities

Miinukset: No microwave in room

Miinukset: The room given was facing freeway. I did not sleep well.

Plussat: Everything

Miinukset: Nothing

Plussat: The staff was always very attentive always went out of their way to meet the customers demands

Miinukset: Very poor management always running out of the essentials i.e. catch up mustard salt pepper paper plates napkins the community microwave is broken for a week

Plussat: Excellent Staff, very accommodating. Courteous and love the smiles. Beautiful location.

Miinukset: Food prices are a little bit expensive.

Plussat: The staff were nice. The different pointe of view restaurant was nice. That’s all we liked about this place

Miinukset: The pool is dirty. The staff didn’t even know what room we were in/located as it’s spread out so walking around in 100 plus degree heat with bags isn’t fun. The service by the pool is minimal/not available. Food selection in the regular bars/cafes was terrible and pretty bland. The whole price of the hotel compared to its competitors in the area (we stayed at another hotel for 3 nights before but then left as we decided to extend our stay and they didn’t have room) were levels above this hotel. Not clean, not practical, not relaxing. I felt very sick after eating the food at the cafe by the pool. The adults pool was covered in bugs and people who openly admitted that they were not guests of the hotel but just walked in as nobody checks and completely drunk making my wife uncomfortable with their comments.

Plussat: The comfort of the bed and the shower.

Miinukset: VERY upset that we were charged a resort fee when the only reason I booked the hotel was the fact that it didn't have a resort fee or that we would be charged one. I got in at 1:30am and didn't even use the resort other than to get a good night's sleep.

Plussat: The pools

Miinukset: The resort fees

Plussat: The resort is gorgeous and the staff outstanding in every way. The room was comfortable and spacious. Overall it was a wonderful stay and would absolutely do it again.

Miinukset: My only recommendation would be deep cleaning of the rooms (ie tile grout on the floors).

Plussat: Hotel was nice

Miinukset: My check in was not very friendly. My husband work had reserved their golf course for Golf tournament. So you would think they would Extend their graciousness to their family members. I could've stayed at any other hotel around there but I didn't .

Plussat: The Fall pool area was really great and the staff was very friendly.

Miinukset: I expected more of a resort feel, but it was like any other hotel. There were roaches in my room too and it was not very clean in the room in general.

Plussat: The rooms were comfortable, updated, quiet, and clean.

Miinukset: The parking was a nightmare. People parked in fire lanes and no parking areas blocking traffic - nothing was done. The only offered solution was 'we have a shuttle'. Control your parking, tow people who don't belong and enforce safety restrictions!

Plussat: Location

Miinukset: I little older than most resorts. Property us due for some renovations.

Plussat: Pool was clean staff was helpful Breakfast buffet needs more items Dinning restaurant was closed sunday and monday

Plussat: The pool adult bar to stay longer

Plussat: This is a great place to stay to get away for the weekend.

Miinukset: This property can get very busy in the summer and there are a lot of families with kids. So if you don't want to share the pool with lots of kids be sure to go to the adult only pool. Parking is a challenge but I was always able to find parking but may have had to walk a bit farther to the room.

Plussat: Pools were great

Miinukset: Bar closing early

Plussat: The property was clean and location was ideal. Food at the restaurant was fine too.

Miinukset: I would have loved access to the stairs rather than just elevator but not a deal breaker at all!

Plussat: The bar area very nice bartender was very very nice

Miinukset: Staff at front desk very rude and didnt explain how credit card was to be used

Plussat: The smell. Peace and quiet

Miinukset: Bathroom tub was clogged

Plussat: We had a drink and snack at the lounge which was very nice and comfortable and of course the drink and food was great. The server was very nice.

Miinukset: not one thing needed to be changed. Just wish the breakfast buffet was open a little later maybe until 10 AM.

Plussat: I liked how clean and welcoming the hotel was. It was very inviting. The staff has always been very helpful.

Miinukset: We had a king room and the only thing from our last visit that there was no refrigerator. I assumed there would be one. As there has been one in our other rooms before.

Plussat: Location and pool

Miinukset: Bathroom toilet malfunctioning

Plussat: Bed was comfortable and felt safe.

Plussat: Rooms and the location. location is clean and it is conveniently located.

Miinukset: The incidential fees are charged a little weird.

Plussat: The room was clean and spacious.

Miinukset: There were two of us and we only got 1 complimentary water bottle. There is no refrigerator.

Plussat: Pet friendly, inside rooms and the beds. The staff has been great. Really a great Experience!

Miinukset: Nothing

Plussat: The room was comfortable and quiet. Staff was very friendly.

Miinukset: Location is a bit difficult to get into and out of especially during rush hour.

Plussat: Everything about the room was awesome.

Miinukset: My vacation was shortened because my reservation was changed. I got to my room early and was willing to pay for the extra day but wasn't charged. I was supposed to leave Saturday morning but had to leave Friday morning. Was not happy about that.

Plussat: Friendly staff clean hotel, bedding comfortable. Well kept

Miinukset: Everything was great. Pool was cloudy but like I said all was good.

Plussat: Extremely clean and comfortable with a great, friendly and caring staff. I almost wanted to live here! Nice gym, pool, hot tub and free 24 hour coffee with flavored creamer, too! You have everything you could need right there and no charge for using laundry machines!

Miinukset: Nothing. This place was excellent

Plussat: Staff was friendly and knowledgeable. The suite was clean and well stocked!

Miinukset: Construction of pool and hot tub was happening during our stay! Parking lot needed stripping, but is planned for next month!

Plussat: The price for what you get, well worth the stay

Miinukset: Better tv service

Plussat: I was supposed to get a king size bed, I got a queen size. We were very Comfortable.

Miinukset: If they know they did not have a king size bed why book us for king size bed and gave us queen size. If we wanted a queen bed we should have book a queen bed. Lately I have been having a lot of problems with the hotels I have stay recently

Plussat: Everything was fine enjoy my stay there

Miinukset: Nothing

Plussat: The night manager.

Miinukset: The incidentals deposit

Plussat: The size of the room was bigger than normal. I also find it convenient that it had a stovetop in the kitchen.

Miinukset: I didn’t like that I had no access to walk to the park.

Plussat: Room amenities

Miinukset: Pool was not clear. Children of other guests left trash around the pool.

Plussat: Convenient

Miinukset: Old, needs updating, sketchy people outside main entrance at night, dangerous?

Plussat: I like the ease of check-in check out process along with the staff's behavior. The housekeeping lady does a great job. It's totally worth and value for money. The best part is you get a kitchen facility if you are staying for more days. The rate is way lesser than the peer of same facilities. I loved it

Miinukset: The house keeping days should have been increased to 3 days instead of just 1 day a week.