Phoenix hotellit Encanto

Plussat:

Plussat: The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future.

Miinukset: The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.

Plussat: Clean and convenient location

Miinukset: Only one accessible and working electrical socket in the room. Had to unplug desk lamp to charge phone. Excessive walking from parking lot to wing of hotel

Plussat: The staff was very nice rooms were clean and comfortable, fridge and microwave came in handy for us. we were in town because my 18 year old daughter had a double hip replacement after surviving cancer, so it was a difficult time for our family, and the hotel did not add to our stress, which is always nice. I would recommend this hotel.

Miinukset: Pool closed at 10, hot tub didnt have enough water, and it wasnt very hot. Parking is very limited and most have to end up parking in another parking garage, which is free, but inconvenient. Breakfast isnt included in price of room.

Plussat: It's in the right location and the overall price is ok (but not for the lack of cleanliness)

Miinukset: First there is an early check in fee, and their standard checkin time is 3pm, not 10 to 11am like most other places. Second when I got there to check in, a lady was complaining about the call she got charging her for dirty towels. She said she used the towels to clean her feet and the floor. When I got up to my room, I found a filthy bathroom floor stains on the comforter and headboard. I asked for another room. That room too had crumbs on the floor and a gross bathroom etc. The staff weren't even apologetic. Literally the manager had to advise the front desk staff that housekeeping needs to be made aware of these issues. So full on lack of competence from the staff... Just, avoid this place.

Plussat: The room was clean, and the bed was really nice.

Miinukset: The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.

Plussat: Quick change of room.

Miinukset: I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.

Plussat: I liked that it is close to downtown.

Miinukset: The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.

Plussat: Great location in downtown Phoenix. Comfortable room for the price.

Miinukset: Front desk and breakfast staff were not on the same page about whether the breakfast was included in the room cost. I was shocked to get a bill for breakfast.

Plussat: I like the fact it has a pool and jacuzzi.

Miinukset: One of the clerks at check in could have smiled. She was like robot. The others were more friendly looking. Other than that everythng was fine. Pool and jacuzzi looked a little unclean but it was because it was a windy day and leaves from the trees kept falling on them. But i really liked the location. The set up. The towel service. Thanks :)

Plussat: The location is the only great thing.

Miinukset: The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!

Miinukset: had to go downstairs twice because the key didn't work. the staff was unable to explain how to get to the hotel from the airport, they just said get a taxi. although public light rail was only a block away. there was vomit stains on the duvet the sink was plugged up the aircon was very loud

Plussat: clean room

Miinukset: cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)

Plussat: Quick check-in, hassel free.

Plussat: Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.

Plussat: The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation.

Miinukset: The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.

Plussat: Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.

Plussat: Cleanliness!

Plussat: The staff particularly Patricia was incredibly helpful. Very convenient to ASU and fine dining. The beds and room are quite comfortable. We liked it so much we stayed three nights in a ten day period. Great breakfast offerings

Miinukset: Leaking ice machine on third floor

Plussat: Location was good especially for business travelers. Very close to monorail and quite a few restaurants nearby.

Miinukset: Dated, could use new carpet especially.

Plussat: The hotel itself was very nice. The carpeting in the common areas was a bit stained and looked dirty but the room was very clean. The bed was a sleep number so we had to have maintenance come up to show us how to use it but agree we figured it out it was a very comfortable sleep. The only draw back was the parking garage. It's next to the hotel Ave it dues not appear to be cuteness regularly. There was quite a bit of trash on the ground and the stairwells were dirty as well. Other than that,the stay was nice.

Miinukset: Parking garage and common area carpeting were dirty.

Plussat: Friendly staff, clean rooms, and a decent breakfast. Convenient location, close to airport.

Plussat: Run down and it smelled horrible. The heating and cooling is outdated was the worse night spent in a hotel

Plussat: The staff was friendly & helpful.

Miinukset: The TV reception and the wifi were terrible. When I notified the staff they said the problems were throughout the hotel and it happened at various times during my stay.

Plussat: Location

Miinukset: Fridge missing upon arrival. Slow elevators. Location of breakfast bar, too crowded around food area. Uncomfortable beds. Loud music and motorcycles in the middle of the night, management did nothing to control the crazy party atmosphere at entrance to hotel. Front desk did not answer phone when we called to complain about noise. Carpet was lumpy and stained, needs upgrade. Faucets were leaky. This hotel is not what one would expect from a Wyndham hotel, we have stayed here the last three years, to reunite with family. Location is the only reason we stay.

Plussat: Location is convenient and morning breakfast typical & free

Miinukset: Room was a huge pit, staff was not great.

Plussat: Room layout and breakfast included.

Miinukset: Noise level. Loud elevator. Also very low water pressure in bathroom sink. Not as nice as other Wyndham hotel we had stayed at. Our room's refrigerator was missing.

Plussat: Breakfast here is always a good selling point. Scrabled eggs are difficult for large buffets and, at most similarly priced hotels, they will often go with runny reconstituted powder eggs. But, not here! Eggs were very good every day... as was everything else. A little variety each day would have been appreciated. But, generally speaking, the breakfast included in our rate was greatly appreciated... Pool area is nice, as well as the shaded patio area...

Miinukset: The thing that bugged me the most about this place is that there was a huge party on the hotel grounds outside right under our window on our last night there. The music was so loud, we couldn't possibly drown it out with our TV volume and there was no possible way to actually try to go to sleep. It lasted at least until midnight, and, even though I often am up well past midnight myself on a Saturday night when at home, I needed to get up early to get family to the airport that following Sunday morning. Seems like everyone in my party had a terrible night's sleep, regardless of which side of the hotel their room was on. Unbelievable that management sanctioned such an event outside at night without thinking of the consequences of how it would affect the people staying there that night! And, what's worse was that when I approached the front desk about it at checkout the next day, theyoung lady said, "We don't usually have that happen..." Yeah, no kidding! If they did, no one would ever stay there on a Saturday night!! How about a little compensation for our inconvenience? Nope. Can't do it because we booked our room through KAYAK. What? Crazy... The bed was terrible. One side sunk in practically to the box frame. If they were adjustable mattresses, we didn't know it. No controls visible on either nightstand nor were there any placards indicating that the bed could be adjusted and that the controls were available in the nightstand drawer or on the side of the box frame or wherever...

Plussat: Room was very clean, liked the layout, flat screen tv, breakfast good with hot food, waffles, etc. nice business center with free printing (printed my boarding passes there). Close to airport, Walgreens, staples.

Miinukset: Parking garage was dirty and fairly dark. I was really watching as I traveled through it because there were plenty of places for someone to hide. Access to it was only via street sidewalk. Stairway inside of garage was especially sketchy and looked like homeless people had been staying in it.