Phoenix hotellit Encanto

Plussat: Excellent like most Hampton inns

Miinukset: Construction right outside made it extremely noisy, even at night? Warning would have been helpful

Plussat: Absolute perfect location for Barrows/St Joseph's. Literally in the complex.(Free parking.) Lots of good places to eat nearby. Occitillo, Thai, AJ's, etc. Camelback shopping, light rail close by. Chase Field/downtown 8 min by car. (Or easy light rail.

Miinukset: Bathroom wasn't very clean. (Toilet VERY dirty, sink//under sink dirty. Noisy corridors. Oh well!

Plussat: Location Property Cleanse

Miinukset: I had a bad experience with one stay at the reception. Was not helpful and she didn’t understand. On my arrival I wanted to pay for my stay as per booking.com that payment should be done on arrival but she refused to accept the payment. Telling me that payment thru 3rd part not to them. Next the amount was deducted from May bank without my authorization. When checking out when asking the person who was there, he told me that she was wrong why not taking the payment.

Plussat: Went to two baseball games at Chase Field and light rail runs nearby on Central Avenue, so I parked in a bank parking lot and walked easily to rail station.

Plussat: Friendly staff, comfy bed. I’ve stayed here a lot lately and sincerely enjoy this hotel!

Miinukset: My room was not cleaned one of the days I stayed. I took the Do Not Disturb sign off the door before noon, but apparently that was too late.

Plussat: The room is basic but has everithing you need Very comfy beds The hotel has a swimming pool, a gym, washing machines... Free breakfast Free parking Good value for money

Miinukset: The neighborhood is business oriented, there are not many option in walking distance Common areas would be bigger, not to much space in the lobby to relax or to have breakfast The bathroom would need a renewal

Plussat: Proximity to St. Joseph’s Hospital, pillows, laundry facility, good night’s sleep.

Miinukset: Needed $6 in quarters to do one load of laundry because machines don’t take credit or debit.

Plussat: The breakfast was incredible, tons of options in the buffet--health options (Greek yogurt, fresh fruit, non sugar cereals, skim milk option etc.) and also your classic more comfort-food options like waffles, pastries, bagels, sugar cereals, bacon and eggs etc. All delicious!

Miinukset: Unfortunately, there was a heavy stomper in the room just above mine and it kept me awake all night long as they walked back and forth in their room. This wasn't the fault of the hotel but merely bad luck with the person above!

Plussat: Eggs were tasty, but I got the last batch; was in a hurry and couldn't wait for more.

Miinukset: Explaination of the entry card. Was not familiar with this particular type of entry.

Plussat: The shower head, the room layout, the air conditioning, the bed, the window treatments.

Miinukset: If I didn’t take the Do Not Disturb sign off the door before 10am, the room did NOT get cleaned. This happened the last two times I stayed at this hotel.

Plussat: Good breakfast which runs from 6:00 am to 10:00...longer than the standard time. Comfortable furnishings. The pool is open late. Easy to get to Select Specialty Hospital to visit my loved one.

Miinukset: I needed the fitness room at 5:30 but it didn’t open till 6am.

Plussat: Proximity to hospital, breakfast and pool hours.

Miinukset: Room size was a bit cramped for my family.

Plussat: Convenient location.

Miinukset: The hotel itself was in various buildings... could be challenging to initially find your room.

Plussat: The location was convenient and is located off of a couple main roads so it is easy to get to several attractions. Also one of the light rail lines passes the hotel. Check in was quick and the staff is very friendly. The room was clean and comfortable and includes a refrigerator and microwave. The parking is free and is located in a lot next to the hotel.

Miinukset: If you are staying in the west tower, you will need to exit the main building and go around the pool to the west tower. Parking is in a lot next to the hotel and you will need parking passes to exit during the workweek hours, which you get from the front desk when you check in..

Miinukset: Be careful. Parking is not free except during weekends.

Plussat: I liked the cleanliness and the friendly staff

Miinukset: Mattress was really lumpy but overall the room was nice and clean

Plussat: Close to the metro station, and less than half an hour to the airport. Spacious room with fridge, microwave, coffee machine and very comfortable bed. Spotlessly clean. Excellent free WiFi throughout the property. Attractive pool area and fitness room. Very good buffet breakfast. Delightful, helpful staff. Good value for money.

Miinukset: The room was a bit gloomy and very dated in both decor and furnishings. The air-conditioning was unsatisfactory: it worked, but even when turned to the coldest setting the room was never quite as cool as I'd have liked it to be. No shower gel in the bathroom, only soap. The view from my room was of an electricity substation. The immediate neighbourhood is desolate (though not unsafe), with almost nothing within walking distance.

Plussat: They put us on the 7th floor of the hotel with a nice view of the city. The room was very clean and comfortable. The front desk person was very friendly. Definitely worth more than the price I paid!

Plussat: Location

Plussat: All the staff we encountered were effortlessly welcoming, and did whatever they could to ensure we had a comfortable stay. I would absolutely stay here again.

Plussat: Breakfast the hotel, staff

Miinukset: The bed

Plussat: I realized that I did not book the room with breakfast, when I asked the front desk explained this to me and gave me a comp for 2 breakfasts anyway. Thank you . Customer service goes a long way!!!

Miinukset: It was older, wonderful location, but the rugs were dirty and the fixtures in the bathrooms were outdated. Very clean and quiet, wonderful pool. The picture is misleading, it appears that the hotel is 20 stories tall but when you check in, its only 3.

Plussat: I LOVE LOVE LOOOOVED IT!! Nice rooms amazing comfy beds that you can adjust to your own comfort. And.staff was exceptional!!

Miinukset: That I had to leave.

Plussat: It’s always a great stay here. Maria remembered us from last year. She is the best!

Plussat: I liked the location.

Miinukset: I wish they had a better breakfast menu.

Plussat: good price, big room, nice facilities, closeness to light rail

Plussat: Really nothing

Miinukset: No information they were rude espically assistant manager no customer service

Plussat: Everything was pleasant. I will stay here again.

Miinukset: I have no complaints.

Plussat: The location

Miinukset: The place was dirty, sheets were unchanged The tub was dirty and room was very smelly. We slept on top of the bedspread which was probably dirty as well. Will not recommended this place to anyone.

Plussat: Location was just perfect!

Miinukset: The tub needs to be refinished. The bottom was rusty and peeling. Had some sharp edges.

Plussat: Great location

Miinukset: Everywhere I went even the elevators smelled like cigarettes alcohol and weed

Plussat: The hotel is well-located, with a large parking space and a nice pool (which was very appreciated in the sweltering August weather). We were very happy to find a very nice coin-op laundry room that can be accessed with the room keys. The breakfast was nice too. Food is available at the reception and can be taken to the room as there appear not to be a restaurant area. The room was large, with an equipped kitchen area and very clean. I would definitely suggest this hotel to my friends and be happy to go back myself.

Plussat: Nothing

Miinukset: Accidentally left my dogs food there and when i called about it they said nothing was turned in and if it was and open then they threw it out ....i mean when u check in they get all kinds of info from you name number email and address you mean someone couldnt take 2 minutes to call my phone and let me know so i could have picked it back up ...i already had to pay non refundable $25 dollars for dog to be there and you throw out her food!!!!

Plussat: Ho

Miinukset: It

Plussat: The hotel is conveniently located. Right by Sprouts, Safeway, and great restaurants galore. They have all the amenities of home at no extra charge, and it's a quiet hotel and neighborhood. The place is large, welcoming, and clean. Y

Miinukset: Some stains in the hallway carpet. The front desk is unmanned many time so you have to wait for service. Your room key has to be reset daily. No computer lab and vending machines don't work.

Plussat: Ease of booking central location

Miinukset: The entire hotel was out of water And I wasn't notified until after checking in

Plussat: Location

Miinukset: VERY TIRED PROPERTY, NO LOUNGE CHAIRS AT POOL.

Plussat: Breakfast was good and service was friendly.

Miinukset: Room service was not provided daily.

Plussat: The eggs were awful The bed was also to hard.

Miinukset: The eggs the bed. The bathroom could have been cleaned alot better

Plussat: Very friendly and clean rooms

Miinukset: I loved everything

Plussat: View of city.

Miinukset: People smoking pot in elevators and stairs . Bathroom sink leaked all over counter

Plussat: Everything. The hotel is incredibly clean and comfortable, staff is polite and helpful

Miinukset: Parking isn't the greatest

Plussat: No offensive odors. Thank you

Miinukset: We had burn holes in our sheets? More staff at front desk.

Plussat: Bed was comfy

Miinukset: Free breakfast

Plussat: There was nothing to like about this place.... It was a tired OLD property!

Miinukset: Give our money back!

Plussat: The rooms are very well equipped. A queen size bed with a great mattress and plenty of pillows. Beautiful wooden table with lamp and accessible sockets. Big screen TV. Microwave oven and coffee maker. Mini fridge. Steam iron and ironing table. All in good condition. Very silent during the night. The hotel is near to the supermarket and restaurants.

Miinukset: Nothing to declare. I had an excellent reception. The team was respectful, and they speak in English and Spanish. They give me all the support that I needed.

Plussat: The room was very clean and spacious

Miinukset: Front desk the guy was rude parking very limited and overflow parking was kind of far.

Plussat: The location was amazing. The hotel just needs to start revamping the rooms I will recommend this hotel to friends and family.

Miinukset: The rooms needs to be revamped. Change the carpet and redo the washroom.

Miinukset: All the junkies hanging out in the building. So much drug dealing on the back part of the building. They take your deposit for a unannounced guest but won’t kick out the dealers or the junkies getting high in the stairs. Curtains stained and dirty as well as the floor

Plussat: my son has a critical heart condition takes daily medication that requires it to be refrigerated because this hotel does not offer refrigerators the lady from the front desk offered to put it in the break room fridge

Miinukset: The rooms were dirty and stunk the sheets had spots pillows had bloodstains there was no towels holes in the wall and pill heads everywhere..

Plussat: Well, there weren't any bugs, and I wasn't murdered or mugged, so I guess there's that.

Miinukset: The area was creepy in general, especially if you're travelling by yourself, like I was. My room was "non smoking," but it smelled like smoke, especially the bathroom. Someone left a pizza crust outside my door, and it wasn't gone until morning. Even though things appeared clean, I didn't feel comfortable and couldn't bring myself to use the shower. I also didn't bother even looking at whatever breakfast they had, and just got food from McDonald's. Also, the fact that they add an additional $50 charge on top of the normal fee is ridiculous. The place is far too crappy to deserve that.

Plussat: Comfy bed a nice fluffy pillowz

Miinukset: There is nothing I didn't like

Miinukset: Not clean, broken furniture, dirty carpet and bed was not comfortable to lay in it was hard and can feel the wires in the bed.

Plussat: Quiet.

Miinukset: Rodents! Mice in my room and the staff said they would move me on day 4 of my 8 days but didn't move me until I complained again on my last night.

Miinukset: No breakfast. Charged deposit on property nothin about it online.

Plussat: The price was cheap... you get what you pay for though.

Miinukset: I was in a non-smoking room, yet it smelled horribly of smoke. There were transient meth/heroine users ALL around the side and back of the property. My front window, which was ground level was very old and had one flimsy/rusty lock. Kept me a little uneasy with the addicts that loiter all over the property.

Miinukset: Out dated furniture, cigarette burns on the dresser, bed sheets and bathroom in a non smoking room. Only one lamp worked out of 4. Microwave stacked on top of each other. Roaches

Plussat: Convenient location

Miinukset: Nothing

Plussat: It was quiet.

Miinukset: There were mice in my room.

Plussat: The price per night of stay is the best thing about this hotel.

Miinukset: There is a mouse in the room, and flying insects. The total charge was also more than what I expected, and there is no explanation for it.