Phoenix hotellit Encanto

Plussat: The location

Miinukset: Staff was not friendly

Plussat: Very attentive staff allowed for a smooth check-in and check-out. Conveniently located near transit and close to a lof of food options. Free parking always an added plus :)

Plussat: Clean. Friendly staff.

Miinukset: Very expensive for what was provided

Plussat: more than adequate...

Miinukset: not a thing to dislike other than Fox news on public TV in eating area but good to see what they are putting out as news worthy...

Plussat: Great breakfast, convenient location, everything needed

Miinukset: A little better bathroom cleaning

Plussat: I love the location because its real near the places that I do business with, some are just a walking distance from the area. For midnight snack, the variety of frozen items was good with Microwave in each room.

Miinukset: Television upgrade to a bigger tv. Some of the eggs didn't taste right. Second batch were fine.

Plussat: Enjoyable stay. Room is very spacious and clean and bed is firm and comfortable. Quiet premises and free parking is available on site. Hotel has self laundry which is an important criteria for us.

Miinukset: None

Plussat: Close to heard

Plussat: Great breakfast. Great desk staff.

Miinukset: I did not have the coffee replaced in my room on my final day and I had a 5:00 departure. This was inconvenient since there is no coffee available in the lobby at that hour.

Plussat: Location is great. All was very clean. Staff was helpful and friendly. Breakfast was pretty good. Would stay here again.

Plussat: The staff were very friendly from the front desk staff to the housekeepers. The complimentary breakfast and free parking were great amenities, as well.

Miinukset: I thought that the location would be a bit more central but it was not too bad of a commute to our intended destinations.

Plussat: Seahawks colors decoration theme, hot tub, bed and pillows close to train

Miinukset: no

Plussat: Kind staff, comfortable room and shower, good prices, free parking available.

Miinukset: Nothing to complain.

Plussat: Great breakfast options.

Miinukset: It was missing the extra step that other Hilton Garden locations have done. Ie, it would be nice to have ice water through the day and coffee in the lobby in the morning. Others have offered a glass of wine on your first night or at least a coupon for one glass during your stay, etc. this one offered cookies but I was only able to have one over a 4 night stay as they ran out really early.

Plussat: Location.

Miinukset: Pillows were all too soft.

Plussat: The beds are soft

Miinukset: Not enough towels

Plussat: Location

Plussat: Room had a private balcony overlooking the pool which was unexpected. Room was immaculate!

Miinukset: I wish parking was a little closer for disabled companion.

Plussat: They put us on the 7th floor of the hotel with a nice view of the city. The room was very clean and comfortable. The front desk person was very friendly. Definitely worth more than the price I paid!

Plussat: Convient location

Miinukset: Parking is across the street. Not very handicap friendly in that respect.

Plussat: Location was good for me. The staff was friendly and helpful. The rooms were clean.

Miinukset: The beds are some of the worst I have slept in, very old and need to be replaced. They have stains on the sides of the mattress. The air adjust system doesn’t work.

Plussat: Lobby staff was very accommodating

Plussat: I realized that I did not book the room with breakfast, when I asked the front desk explained this to me and gave me a comp for 2 breakfasts anyway. Thank you . Customer service goes a long way!!!

Miinukset: It was older, wonderful location, but the rugs were dirty and the fixtures in the bathrooms were outdated. Very clean and quiet, wonderful pool. The picture is misleading, it appears that the hotel is 20 stories tall but when you check in, its only 3.

Plussat: Location is easy to access; nice and quiet from most of the city noise; close access to several restaurants in the vicinity; close access to I-17 freeway.

Miinukset: My stay was very good, very cordial and helpful staff; check-in and check-out was quick.

Plussat: Our room had a kitchen and one can receive kitchen utensils at the front desk.

Miinukset: The grab and go breakfast was disappointing. The coffee was undrinkable. No baby crib available!

Plussat: Breakfast should not be advertised. Only packet of oatmeal. One out of three days they did not have coffee! Locked out of room because of poor keys. Filthy rugs in the hall that were buckling. This is NOT A HOTEL. No desk service. SIMPLY AWFUL.

Miinukset: NO

Plussat: Staff wonderful manager best I've seen in yrs due to retired now from section 8 housing property management.multi-housing and or commercial division operating throughout Casagrande all surrounding vallys in and all around lol

Miinukset: Neighbors noisy children other wise great parents are not taking control

Plussat: Rooms were very clean

Miinukset: The pull out bed did not have sheets or blankets on it that was stained. The king size bed had a big blanket that was as thick as the sheet. No way to call down to the front office to get more blankets had to go down there and get them from the front desk. They were not even folded on she handed them to me.

Plussat: Wonderful staff. Helpful always asking is things correct do we need anything..housekeeping was fine also

Miinukset: Noisy neighbors

Plussat: The staff was very friendly.

Miinukset: N/a

Plussat: Staff was nice. Room was great. Location was perfect for why I was in town. Felt safe coming bakc at 2:30 am.

Miinukset: A TAD dated, but not anything awful.

Plussat: staff was helpful - price was marginally ok for condition of property

Miinukset: room was designed for disabled people and that put it on 1st floor (there were noisy (heavy pacing across floor) neighbors upstairs - bath tub had peeled bottom surface with some rust spots showing through - room wasn't equipped with cooking tools and utensils and there was no hair dryer - had to ask for these

Plussat: Staff housekeeping, tho housekeeping needs a boost in there cleaning habits no offence good work but need what we call tighten up that's all

Miinukset: staffWonderul Manager is the best I have seen in yrs that lady needs pay increase or bonuses please recognize,thank you been a pleasure sincerlery I have had management skills ect and her team believe me i know as I did property management fair housing plus Muti housing and section 8 housing through out vally now retired an I know that the corporate world forgets these people,please take care of these people They Are The Busy bees that generate your cash flow thou out the months and yrs forthcoming to your budget n bank accounts ECT ill be doing a follow-up letter to your offices throughout the valley and see if they have been. Recognized thankyou

Miinukset: Other people hanging out at night that didn't reside on propertyfrong end staff

Miinukset: Took several hours to get the kitchen equipment requested.

Plussat: Nice room layout.

Miinukset: The shower/bath had a large central area where the porcelain was worn off and it was rusted. It should have been repaired or replaced before the room was assigned.

Plussat: LEAVING RUN FROM THIS NIGHT MARE..

Miinukset: BAD ROOMS MISSING SHOWER CURTAINS, NO WATER PRESSURE, TOILET OVER FLOWING,KEYS NOT WORKING STAFF GIVING OUT ROOM NUMBERS, STAFF WHO CARE LESS ABOUT GUESTS...IT WENT ON AND ON..

Plussat: Great location. Free Parking. Nice little bar.

Plussat: The staff and location

Miinukset: Windows couldn't open for some circulation, couldn't work the ac unit always came out hot even when it was on cool mode didn't understand why I we had to pay for breakfast when other places it was included?? breakfast was very good staff was great

Plussat: Not much.

Miinukset: Rude staff, breakfast additional cost, parking was a block and a half away. Poorly lighted neighborhood.

Miinukset: Heat didn't work, coffee maker was broken, outdated. Website showed that there was a restaurant, but no longer existed and that was one reason I chose this location.

Plussat: Nothing

Miinukset: The staff at this hotel was horribly rude. Many of the amenities listed were not working such as the internet. Hotel could not be reached even after 11 phone calls. The room was less than clean and the elevators were not working. Would not recommend.

Plussat: Location

Plussat: First room had a broken toilet and the second room had a broken a/c. Toilet seats were worn and there was only one functioning elevator so it was quite a wait to go up and down. We ended leaving the hotel and weren't offered a refund or voucher. Unsat.

Plussat: The room was dirty, the phone didnt work, the room was dirty, we had to change rooms. Staff was friendly and accommodated us with another room.

Plussat: Size of the room

Miinukset: Hotel Floor Price Room flooring AC

Plussat: Staff was not very friendly or helpful

Miinukset: For comfort of stay, breakfast included would have been nice

Miinukset: Mattresses were lumpy, sheets smelled old, shower head was partially clogged with calcium and the rooms heater didn't get above 64 degrees. Not worth the value

Plussat: What did I like? Absolutely nothing. Thankfully the beds weren’t total junk. But that’s all it really has going for it.

Miinukset: Where do I begin? First off, this place is anything other than vacation friendly. It’s the type of place that drug dealers pay a week in advance to sell out of and pretty much live in. Trash in the halls ways, dirty laundry hampers not stored away, graffiti on trash bins. Literally made me provide IDs for everyone in my band, which I have never had to do anywhere, and rather than put an authorization hold on incidentals, they charged my card extra, and now I’ll have to wait a week to get it refunded back to me. Got 2 rooms, one had no real “issues”, the other had unmade beds, towels on floors, trash not removed. Switched to another room that had a clogged toilet. 3rd time ended up being the charm, as sad as that is. Front desk lady was sick and coughing in the open and wiping her nose with her hands and then touching our IDs, debit card, and room cards after. Thanks for not taking any precautions on spreading germs around. Absolutely terrible facility, can’t believe I paid as much as I did. City needs to come do an inspection ASAP.

Plussat: The night staff was very good. She was greatly helpful.