Rotorua hotellit lähellä Polynesian Spa

Plussat: Viihtyisä ja tilava huoneisto. Mukava terassi. Hyvällä paikalla. Yhteydet joka suuntaan. Rikinhaju katoaa viidessä minuutissa, joten se ei ole tekosyy olla tulematta Rororuaan.

Plussat: Friendly staff, great massages at the spa, and comfortable beds.

Plussat: We loved Roturua!!! The hotel was very comfortable and convenient

Miinukset: nothing!

Plussat: Very quiet location close to markets in town

Miinukset: Nothing

Plussat: Everything about our stay was awesome. Super clean, very friendly and helpful. Loved it! Would definitely stay again.

Plussat: Loved the spa in the room! So relaxing. The bed was comfortable and the room was a good size.

Miinukset: There were no parks left one night and we could hear our neighbours tv playing through the wall the whole night. The walls are quite thin:

Plussat: The private spa pool

Miinukset: N/A

Plussat: Hot pool was great, nice facilities

Miinukset: A little noisy - just hearing other rooms and the filling of their hot tubs. Also ants in our room which weren't a biggy as I know the place was very clean and they are difficult to get rid of.

Plussat: The team members were super helpful and I really appreciated the prompt communication that I had left my phone charger in the room after check out

Miinukset: Lighting wasn't great and this was a biggie for me getting ready for work in the morning trying to do my makeup. shower pressure was below average

Miinukset: very difficult exiting the property as no area to turn your car around

Plussat: Location was good, rooms were very clean and tidy

Miinukset: No bath mat No bedding provided for pull out couch which was very uncomfortable. Specifically asked for ground floor unit which we did not get as had two young children and two elderly people, the stairs were very challenging.

Plussat: Really good location and friendly, helpful manager John who was great at recommeding local places. If you're after a basic but clean place in a great location with a host who is looking to make sure your stay is a good one then this is it!

Plussat: excelent location clean tidy and practical

Miinukset: well it rained all day and night on the Saturday so I could not see out. certainly not their fault.

Plussat: Loved the heated pool and big spa in room

Plussat: Great location for hot water beach and cathedral cove. Nice apartment style room. Fantastic service from the owners.

Plussat: We had asked for a two-bedroom unit but got a large three bedroom apartment with a private hot tub and well equipped kitchen. The staff checked on us to see if we needed anything. Unlimited free wifi, which is not always the case in NZ.

Miinukset: Check-in closes at nine, eight on weekends. They had mentioned this in their reservation, but we did not notice as it was part of a lot of standard text that we didn't really read. Fortunately, we got there just as the manager was leaving. Also, the windows didn't have insect screens. If we kept them shut, the room was a bit hot and stuffy despite the fans (no AC), and if we kept them open, we got bit by some sand flies. The internet was weak and kept dropping.

Plussat: Close to CBD, good hot tub, comfy bed

Miinukset: A bit scruffy externally - could do with an upgrade

Plussat: Location to amenities quiet warm

Miinukset: Pool could do with a upgrade wasnt cleaned

Plussat: very central and comfortable

Plussat: swimming pool,nice warm room and two tvs with internet

Miinukset: no spa in room

Plussat: Great private spa in our room. Quite spacious. Good quality TV with Netflix. Friendly staff. Outdoor heated pool was lovely.

Miinukset: Place is being used for temporary housing so there were permanent residents who liked loud music, revving their cars, smoking in the carpark and letting their children wander unsupervised. Were even treated to a loud domestic while we were soaking in our spa. A real shame as the place is good value and the staff helpful and friendly.

Plussat: I liked the room and the shared facilities for their cleanliness and tidyness.

Miinukset: I found the shared facilities not very inviting to hang around and meet people. It was also hard to avoid the floor in the ensuit getting flodded with water by having a shower despite trying hard to keep the shower curtains closed.

Plussat: not included but great facilities and entertainment space

Miinukset: Room temperature tends to too warm and dry to keep all window closed.

Plussat: Very clean, comfy, the kitchen is well equipped

Miinukset: People aren't that friendly

Plussat: Easy check-in process, staff was friendly. Room was clean and had a great heater that kept us warm. Bathrooms were clean and very practical. Kitchen was clean and had everything we needed, and heaps of room for food storage. Wifi was very fast.

Miinukset: The curtain in our room was slightly broken, wouldn’t pull completely down on one side.

Plussat: room and kitchen is tidy and clean. staff kind and friendly.

Plussat: A good value for accommodation in Rotorua. Everything was clean, the location was very good as well, and we will definitely be back.

Plussat: I love the location

Miinukset: The heating system is quite poor

Plussat: Very clean and kitchen was excellent

Miinukset: Shower head in room 52 needs to be replaced

Plussat: Good location downtown, close to waterfront. My "lake view" room was dated, with some cracks in the doorframe and aging furniture. However, was clean and overall adequately comfortable. "Lake view" from 2nd floor simply means a view of the spa across the street, which is actually on the lake - we had no real lake view and actually paid extra for the "view". Would need a higher floor for the view. Room was not worth the price. I would recommend staying away from this hotel. 3 stars at best.

Miinukset: See above.

Plussat: The pool and the buffet breakfast

Miinukset: Bit out dated

Miinukset: TV selections

Plussat: The beds where really comfortable The reception staff where awesome to deal with and super helpful at resolving any issues we had that where in their control.

Miinukset: No wifi in our room as too far away from the router.

Plussat: The location is very good.

Miinukset: False advertising - the site said the jacuzzi was open and we found upon arrival it was closed for maintenance. The staff gave the reasoning that it was not economical to have it open at this point in time - and they were dismissive and showed extremely poor customer service. The breakfast was also very average especially for $23 - we went out for breakfast the next day and then left. We won’t be coming back.

Plussat: Nice breakfast. Great location. Nice pool.

Miinukset: The room was set to cold aircon not heating in the middle of winter. Needed to call reception at night to fix it. The person who came said they were aware of it and waiting for our call. Strange it wasn't done before guests arriving and was annoying while trying to put children to bed. Also the fan in bathroom didn't work, alerted staff to this and requested more towels to help dry surfaces which they provided but advised would be unable to be fixed during our stay. The spa pools were not available but was aware of this in advance.

Plussat: Spacious,Comfortable room, everything worked as it should

Plussat: The pool was great for the kids, beds were comfy. Staff very friendly and welcoming.

Miinukset: Felt short staffed, long waits for breakfast, and food at dinner was average at best.

Plussat: The hotel was in a central location within easy walking distance to the city centre. The facilities were very good as was the service.

Plussat: We had a Club Room which has an excellent view of the lake, continental breakfast, and happy hour. It is also across the street from Polynesian Spa which is the main reaon we stayed there.

Miinukset: It is a very large complex with lots of tourist groups. So the hotel is very busy. But a Club Room avoids the congestion.

Plussat: relaxing with family and frirends

Miinukset: spa room had lecking roof but it it was under repair so no problem

Plussat: we have stayed there a number of times and like the general atmosphere, appearance and services and proximity to city centre

Plussat: I very much enjoyed the spa where I had two treatments. The staff were very helpful and friendly.

Miinukset: The bathroom badly needs updating, and some more towel rails! I found it difficult having a shower in a narrow bath with a rounded bottom. I kept hitting my head on the shower head! Good pressure though.

Plussat: Comfotable rooms - excellent restuarant, rooms abit too warm

Miinukset: one of our party did not have her details and room added prior arrival

Plussat: Welcome and Farewell gestures by management

Miinukset: Quality of diner: a little pretentious

Plussat: Great facilities. Lovely large room overlooking the lack and spa complex. Paying the extra to get this view was so worth it. Looking forward to staying again.

Plussat: Good, friendly service. Very comfortable room. Had dinner in the restaurant - excellent. Lovely location.

Plussat: Convenience for local amenities and value for money

Plussat: Location, very close to restaurants and shopping.

Miinukset: Toilet and bathroom too old

Plussat: great place for kids the pool is amazing. its open till late

Miinukset: breakfast buffet is very unprofessionally organised not much choices even for eggs only scrambled eggs are available

Plussat: The room

Miinukset: The view

Miinukset: The room service meal we chose was definitely substandard. The soup was fine ( though we were only provided with a knife and fork to eat it!), but the garlic bread was very ordinary. The tempura prawns should definitely be taken off the menu-- all thick soggy batter ( definitely not tempura) and a little bit of prawn meat.Not what you expect from a high-class hotel.

Miinukset: The rooms were very noisy - they have those connecting doors between rooms and you can head your next door neighbour as if they were in your room. And you hear all sorts of noises, if you know what I mean.... We complained about that and wanted to change rooms but all they offered is a free room service meal. Let’s talk about the room service meals .... disgusting! overall we won’t be back again.

Plussat: All went well, nice place to stay!

Plussat: Much to praise here. Friendly pleasant staff Great views , location and room. Especially enjoyed the comfortable bed and the quilted feather mattress topper.

Plussat: Great location and facilities especially for families that want to use the gym and relax in a pool afterwards. Kids love the place, it was our 3rd stay and still as enjoyable as the first. The whole family loves the buffet breakfasts too.

Plussat: The bed was extremely comfortable. Liked that the toiletries were Fairtrade Staff in the main were helpful and pleasant

Miinukset: The lack of staff at reception when I arrived. The poor staff member had to be answering the phone as well as booking me and others waiting in. The same occurred when I went to ask something later on. The dimness of the room. I had to ask for extra lighting just to read. The bathroom also smelled of damp.

Plussat: Fantastic location, very obliging staff - they let us check out one hour later at no extra costs

Miinukset: Nothing went wrong

Plussat: It was well slituated and served a good breakfast.

Plussat: Very curteous and helpful staff, clean and comfortable rooms, location excellent, easy walk to lake and shops and restaurants

Miinukset: None at all

Plussat: A very comfortable four nights. Staff friendly and helpful. Room very comfortable and clean. Excellent buffet breakfast. Plenty of parking spaces. Conveniently situated within walking distance of local restaurants and shops, and driving distance to the many attractions in the area.

Plussat: The buffet in the hotel restaurant was very nice, as was the service. Our room was quiet and comfortable enough.

Miinukset: Room had no opening windows for fresh air and the air conditioner was inefficient. The number of teabags were minimal.

Plussat: Clean and comfortable, good choice at breakfast. Close to town centre and lakeside. Reasonable size carpark. Free internet access was useful.

Miinukset: The hotel has free internet access but limited time per day and is data capped. If you pay for internet access it is also limited time and also data capped at a very low data maximum. I would suggest that Novotel in general review the internet access policy for its customers. This is not a complaint but rather a suggestion.

Plussat: Hyvätasoinen hotelli hyvällä paikalla Rotoruassa. Siisti huone, hyvä buffet-aamiainen. Henkilökunta osasi hyvin neuvoa nähtävyyksiin tutustumisessa.

Plussat: In a wonderful position for views across lake and close to shops and restuarants.

Miinukset: Nothing

Plussat: Location is great and the room has everything we needed. We travel to Rotorua very often and this will be the place to stay!

Miinukset: Pilows are too thin, a bit uncorfortable.

Plussat: Visited the Maori cultural evening at the Matai Village which was Excellent

Plussat: Quiet and Peaceful location. Close to Restaurants and I Site for picking up tours.

Miinukset: Not enough staff on Reception desk to cater for Checking in/out and answering questions. I Never saw anybody at the concierge desk to assist guests.

Plussat: The outdoor pool was great

Miinukset: The indoor spa pool area could of done with some cleaning

Plussat: The fact that a very well dressed man greets you as you pull up. The lobby decor is beautiful! We were upgraded foc to a deluxe room.

Miinukset: Our fridge didn't work. Not a big deal for us .

Plussat: The breakfast was fantastic.

Miinukset: It was a bit dated perhaps needed some upgrades. For example there were some leaks

Plussat: Onsite heated pool and private spas were wonderful! Very affordable

Miinukset: The front counter staff were luke warm upon our arrival and never greeted us when we went in and out of the hotel.

Plussat: The staff

Miinukset: Everything was fine

Plussat: everything

Miinukset: it was all good

Plussat: Great Place to stay. Modern and all the facilities you need when you are on holiday. Plenty of Parking. Amazing staff and duty manager:- Tharanga

Miinukset: Nothing

Plussat: Beds were so comfortable, rooms were nice and warm. Heated pool, spa and grotto was fantastic for adults and children.

Miinukset: Some maintenance on rooms needs to be checked. Our shower pressure was terrible and was either scolding hot or freezing cold. Lighting in rooms could have been a bit brighter.

Plussat: Great location friendly staff. Fantastic pool.

Miinukset: I found the rooms very noisy you could hear people jumping around above you and walls very thin. The buffet breakfast was definitely not worth $25 an adult. Hardly any choice and hit food cold. restaurant where you ate was very cold and atmosphere was like you were just sitting in a big room.

Plussat: We like the solid, traditional nature of the hotel - wood panelling etc. It is a change from all the slick, modern hotels.

Miinukset: We found the breakfast a little too busy with so many Asian bus groups. We would prefer a more relaxed environment without being jostled at every turn.

Plussat: The room 410 was good standard and well serviced.

Miinukset: Dining at Pavilion Restaurant Sat pm. It was not well supervised The main course food (although good in itself) was served on cold plates and therefore food was cold. The service was inadequate. A new waitress was badly trained and did not give proper attention to us as her customers.She did not know her menu , did not offer wine service and did not approach us for enquiry as to satisfaction,or further orders such as desserts and coffee. The restaurant was not busy at the time so that was not an excuse.

Plussat: The staff were very helpful and friendly from the moment you walked in the door. The service at breakfast was cheerful and pleasant also.

Plussat: Cheap

Miinukset: Very tired building. Hardly anything done to it in teh last 15 years.Room was dated and shabby.

Plussat: Great service from staff who cared about us throughout our stay. Great restaurants and variety of meals available.

Plussat: We had booked a superior room but was upgraded to a 6 room suit. Absolutely perfection.

Miinukset: No

Plussat: The staff were absolutely wonderful and were always willing to assist. The beds were the most comfortable we slept in during out time in NZ which was a delight.

Plussat: Clean, good room size, nice bed and adequae TV. Spa was very good and dining was more than adequate.

Miinukset: Shower was poor.

Plussat: Location, all services and wonderful breakfast\restaurant. One of the best hotel where i had been.

Plussat: The staff were very friendly, we loved the hot pools and the buffet breakfast was memorable.

Miinukset: NA

Plussat: Good location, clean and good value for money

Miinukset: Insufficient parking and spa pool cold.

Plussat: Staff were friendly and helpful.

Miinukset: The sofa bed was very uncomfortable.

Plussat: Great prices for family friendly units

Miinukset: Bathroom very small

Plussat: The beds and layout

Miinukset: Ants in our kitchen counter top.

Plussat: Location good, beds and tv nice.

Miinukset: Quite dirty and dated, chipped paint and stains on walls ceiling and floors that could easily have been cleaned. Shortage of sealed parks.

Plussat: We loved the breakfast, kids thought it was amazing! Rooms very clean, nice central location.

Miinukset: The lighting in the rooms were quite dim but still ok. Would be great to have some plates, knives too along with the bowls and spoons as families often buy food and eat back at hotels to save money. That’s it really we can’t complain

Plussat: Location is perfect, everything is nearby

Plussat: Location was excellent because it was in close proximity to the hospital.. I found the young gentleman who was the evening concierge very helpful and professional.

Miinukset: The parking.