Rotorua hotellit lähellä Rotorua Arts Village

Plussat: We loved Roturua!!! The hotel was very comfortable and convenient

Miinukset: nothing!

Plussat: Everything about our stay was awesome. Super clean, very friendly and helpful. Loved it! Would definitely stay again.

Plussat: Rooms and service.

Miinukset: Nothing not to like.

Miinukset: Room was exceptionally small.

Plussat: Great location. Excellant staff.

Miinukset: Parking is a problem. No AC. Bed very soft.

Plussat: Staff were friendly and very helpful Made my arriving late much less stressful.

Plussat: This hotel was better than I expected. The staff are friendly and go out of their way to make you feel welcome. We didn't get to stay in the Victorian building but our room was still great with many extras to make the stay comfortable....the beds were the best I think I have experienced in any hotel!

Miinukset: It was all very good.

Plussat: The situation and the building

Plussat: The old world charm and ambience and the professsionalism of the staff

Miinukset: The room was a bit small

Plussat: The hotel character and fine dining (which was not expensive neither).

Miinukset: The pool area needs some maintenance.

Plussat: Convenience to town & restaurants; free parking; spacious suite

Miinukset: Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).

Plussat: Loved the contemporary feeling in a very old hotel.

Miinukset: Would be nice to have had bathrobes and full house wifi.

Plussat: Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home.

Miinukset: Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.

Plussat: This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.

Plussat: Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there.

Miinukset: Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.

Plussat: The old unique/antique set-up.

Miinukset: The rooms having an outside corridor, not too nice on cold rainy days

Plussat: good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.

Plussat: Affordable Great location

Miinukset: Bed was uncomfortable A/C had limited cooling

Plussat: Hot Spa Baths and the entertainment.

Miinukset: Did not like the strong sulphur smells.

Plussat: Very good value for money, reasonably central location, comfortable room and friendly staff

Miinukset: Although the room was not too bad, the hotel is sited downwind of the pretty foul smelling Lake Rotorua

Plussat: The bathroom; powerful shower that remained at a constant temperature and was spacious.

Miinukset: Lack of car parking on site.

Plussat: location, warm staff

Miinukset: smell of sulpher close by

Plussat: The choice at the buffet breakfast

Plussat: Location good, handy walking distance to town, lake front, museum, restaurants. nice view over lake. Comfortable, spacious room.

Miinukset: Hard to find a fault, but I dont think there was air conditioning.

Plussat: good value for money;courtesy of staff; location; quiet and relaxed

Miinukset: no

Plussat: very helpful staff friendly and did thier best to accomidate all wants.

Miinukset: room needed to be vaccumed under the beds when i dropped some thing the rolled under the bed their was all sorts of small bits and pieces under the beds rubber bands and bits of platic etc

Plussat: Location is close to the lake as stated in website and the room in general is spacious for two. Also, the location of the room I was given was not as expected.

Miinukset: The coffee/tea maker was not clean the color was more towards green instead of bright white. I could not make any coffee or tea.

Plussat: friendly stuff, nice enviroment, very convenient to all facilities

Miinukset: NA

Plussat: Good location downtown, close to waterfront. My "lake view" room was dated, with some cracks in the doorframe and aging furniture. However, was clean and overall adequately comfortable. "Lake view" from 2nd floor simply means a view of the spa across the street, which is actually on the lake - we had no real lake view and actually paid extra for the "view". Would need a higher floor for the view. Room was not worth the price. I would recommend staying away from this hotel. 3 stars at best.

Miinukset: See above.

Plussat: The hotel was in a central location within easy walking distance to the city centre. The facilities were very good as was the service.

Plussat: We had a Club Room which has an excellent view of the lake, continental breakfast, and happy hour. It is also across the street from Polynesian Spa which is the main reaon we stayed there.

Miinukset: It is a very large complex with lots of tourist groups. So the hotel is very busy. But a Club Room avoids the congestion.

Plussat: relaxing with family and frirends

Miinukset: spa room had lecking roof but it it was under repair so no problem

Plussat: we have stayed there a number of times and like the general atmosphere, appearance and services and proximity to city centre

Plussat: I very much enjoyed the spa where I had two treatments. The staff were very helpful and friendly.

Miinukset: The bathroom badly needs updating, and some more towel rails! I found it difficult having a shower in a narrow bath with a rounded bottom. I kept hitting my head on the shower head! Good pressure though.

Plussat: Comfotable rooms - excellent restuarant, rooms abit too warm

Miinukset: one of our party did not have her details and room added prior arrival

Plussat: Welcome and Farewell gestures by management

Miinukset: Quality of diner: a little pretentious

Plussat: Great facilities. Lovely large room overlooking the lack and spa complex. Paying the extra to get this view was so worth it. Looking forward to staying again.

Plussat: Good, friendly service. Very comfortable room. Had dinner in the restaurant - excellent. Lovely location.

Plussat: Convenience for local amenities and value for money

Plussat: Clean linens. Parking. Good location by the lakefront and relatively short walk to the main avenue.

Miinukset: Small room. Dirty bathroom floor. Billed incorrect nightly rate on checkout. Sulfur smell occasionally in the room. Fire alarm for a non fire situation at 5:00 AM - stood outside for 40 minutes to then be let in without any explanation.

Plussat: The room is very clean.

Miinukset: The room was very poorly decorated and divided with no closet space or easy walkable areas inside of it.

Plussat: Its easy walking distints 2 bar and resturants

Plussat: The location , quiet, close to restuarnats and shops. Excellent Hotel will stay again.

Miinukset: we felt the continental breakfast was far too expensive and would not have breakfast at the Hotel again.

Plussat: loved the staff,location,price and breakfast

Miinukset: room was tiny..way too small for a family,and we had wet towels left in our room for two days..had to take them to the housekeeper myself..

Plussat: The room although small was very clean and comfortable, the lifts,hallways and reception areas etc., were also very clean & well maintained.

Miinukset: The design of the hotel room we were in didn't allow for a window to be opened for outside air, the air conditioning did help to solve this though.

Plussat: Rooms tidy, modern and well appointed.

Plussat: Good value for money. Bedroom is better than others found in similiar Ibis Hotels.

Plussat: it was a good central location, warm comfortable room.

Miinukset: lack of in house services, mini bar, movie options, atmosphere

Plussat: The room was nice and was clean.

Miinukset: The hotel looks very run down except inside our room.

Plussat: It was convenient for city and surrounds. Staff at front desk very helpful. Staff in Bistro willing to bring a meal late after dinner.

Plussat: Good price for room and dinner

Miinukset: Mattress could improved Tv reception poor no sky sports as promised

Plussat: my wife lost her prajams at your hotel.but no respose from your staff.

Plussat: I was booked into a cheap room and they upgraded me. I was booked in for 1 night but was unsure whether I would need an additional night and they said they would tentativet book me for the additional night. As it happens I didnt take up the additional night but it was nice knowing that I had some certainty of accomodation if I needed it. I am definately going to use this motel every time I return to stay in Rotorua.

Miinukset: When we arrived there was no bed available for my son we had to wait 4 hours for this and towels. the room was outdated the balcony was rotten and had spider webs everywhere.Nothing like the pictures on the internet when I first booked.Everything we asked for was unavailable including internet, eftpos facilities. the hotel was short staffed and waiting times for service was too long. reception staff were unhelpful and abrupt. I have put most of these comments in the hotel comments form.

Plussat: Good price, nice room, nice location, deli restaurant buffet.

Miinukset: Reception staff were not friendly.

Plussat: The staff were very pleasent, we even got upgraded to superior room at no extra cost.

Plussat: It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time.

Miinukset: A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.

Plussat: Quietness and spaciousness of the room. a table and three chairs being provided for extra entertaining.

Miinukset: N/A

Plussat: Large room, small private balcony. Staff was welcoming.

Miinukset: Very outdated hotel room that has needed a renovation for a couple of decades. The elevator had a funky smell to it and the room had no air conditioning, just a ceiling fan, opening the window doesn't help much especially with the Rotorua aroma outside. The bathroom door showed signs of flooding damage. The pool was out of service during our visit and the breakfast was medicore at best.

Plussat: Good value for money

Miinukset: The room was too hot, the wall mounted heater was not adjustable

Plussat: The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus.

Miinukset: Nothing

Plussat: i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another...

Miinukset: please read the above.

Plussat: Liked the dedicated rooms with smoking balconies. Friendly staff.

Miinukset: The hotel is a bit "tired". Some carpet in the lobby has stretched.

Miinukset: No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.

Plussat: only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair

Miinukset: i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.

Miinukset: terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.

Plussat: Loved the gym and the pool

Miinukset: had to ring and ask for toilet paper. The bathroom / toilets felt dirty

Plussat: Nice and spacious....

Plussat: Good location, large spa bath in this room type, breakfast fresh and varied, spacious room

Miinukset: air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant