San Cristóbal de las Casas hotellit lähellä Arches of Carmen

Plussat: Very comfortable room with large 4 poster bed, well equipped bathroom with bath & walk in shower

Miinukset: A little chilly for the time of the year when we arrived but they lit a fire in our bedroom which helped

Plussat: Very attentive staff, excellent breakfast, clean and comfortable room with coffe maker and minibar. We could book excursions through them as well. Quiet location and close to the Na Bolom museum which was worth a visit.

Miinukset: The walking distance to the town center can be too much for you Ii you are not used to walking. We liked it, though.

Plussat: The grounds and gardens are very well maintained. The rooms are large with fireplace, balcony, nice canopy bed, huge bathrooms with soaking tub as well as shower. Mini bar and wine Prices are extremely reasonable.

Miinukset: For claiming to be a five star hotel I would expect a better line a toiletries such as a designer line or something local. The toiletries are very economy Hotel. The pillows are very flat and desperately need replacing and the futon in the room does not go at all with the otherwise upscale decore and kind of ruins a luxury feel. Some of the fixtures such as bathroom lights and towel racks are rusting. Just a lite more attention to detail would truly make this worthy of their claimed 5 star status.

Plussat: The bed was really comfortable and the room really spacious

Miinukset: The hotel really needs to have a restaurant, we were traveling with a baby and small child. The website we booked through was misleading and our criteria was a place with restaurant just to make things easier.

Plussat: Beautiful hotel, a mini oasis just outside of the centre. Very quiet, but very easily in walking distance to all main local sites. The staff were lively and helpful, and the room was huge and really nicely decorated. We’d definitely stay here again and would recommend to couples and families.

Plussat: Everything whose excelente the yard is beautiful

Miinukset: Best crevice , the yards the flowers the Arquiteto

Plussat: Nice check in process. Very accommodating and helpful staff. Rodrigo found us an excellent restaurant for diner. Breakfast was great.

Plussat: Amazing cozy and clean place to stay. The staff is incredibly attentive and helpful. They make this place a unique hotel in San Cristobal de las Casa’s. Beds and decoration great. The breakfast is delicious and based on many regional ingredients. Lovely place to stay!

Plussat: Breakfast was excellent. Staff was very friendly and helpful. A little out of the center of town whi ch is an advantage if you enjoy a walk.

Plussat: The attention to detail is lovely. In everything. The room, the amazing bathroom with its copper bathtub, the gardens, the breakfast! There is an offering of a great selection of wine. We really enjoyed a Chilean wine. What luxury to drink the wine next to our beautifully lit fire. The staff is super friendly and helpful. I am somewhat independent and appreciated their hands off approach until you needed something and they were right there to support you. I would stay here again. / Guayaba Inn es precioso y elegante. Quedamos en un grande King habitación. Muy especial Inn. Los detalles hicieron que nuestro estancia fuera muy especial.

Plussat: Everything

Plussat: No internet working in my room, had to to lobby

Plussat: Early check in after getting off the night bus.

Plussat: Clean and nice

Miinukset: The rooms are dark, and illumination could be better

Plussat: The room was great. It faced into a large picturesque courtyard. The bedding was good. The hotel reminded me of being in a hacienda. The breakfast was good as was the coffee. There's a street about two blocks away that's open only to pedestrians and it's lined with shops and restaurants.

Miinukset: The location is a little out of the way. It's about four or five blocks from the main square in San Cristobal de las Casas and the sidewalks are narrow, uneven and sometimes slippery. That's not the hotel's fault.

Plussat: Large comfortable room. Beautifully decorated. Hot, hot water. Very short walk to main pedestrian walkway. Staff always friendly!

Miinukset: May just be a one off event, but WiFi was incredibly weak/lacking inside the room. Had to sit outside to use it.

Plussat: The hotel is really charming, located at walking distance of the centre and has a restaurant service. The courtyard is a wonder. Great value for money

Miinukset: The room is a little bit dark. WiFi signal a bit weak in the bedroom.

Plussat: Very nice building, delicious breakfast, the personel was really helpful and very nice. The location is perfect, very close to the main square but at the same time a quiet and calm place.

Miinukset: There was no Internet in the room (only in the public zones like lobby, patio, restaurant, bar, etc.). The room on the ground floor was a little bit cold and humid.

Plussat: Location,large room&bathroom, very clean. Kind English speaking receptionists. Roop top restaurant , garden very nice.

Miinukset: Maybe club around the hotel but you didn't hear when bathroom door closed so didn't bother me at all.

Plussat: great rooms and beds. beautiful area. very clean & comfort. the hotel make me great suprise for 50 birthday.itwas really worm.

Miinukset: we loved all. but be aware that my parfum was taken from room

Plussat: The property, staff and location.

Miinukset: The WiFi doesn’t work inside the rooms.

Plussat: Beautiful historic building just a few meters from the main plaza. Street parking is difficult, but the hotel provides free parking nearby. Staff was very professional and friendly. Rooms are spacious, nicely furnished and very clean. Beds are super comfy!

Miinukset: The rooms are not soundproof, you'll hear noises from the street and everything that happens in the corridors of the building. No heating system, which means in winter months it will get cold in the rooms during the night. This is typical in most of Mexico. But the hotel provides many blankets for the beds.

Plussat: Location Room size

Miinukset: TERRIBLY noisy at night, so poor quality sleep - moved rooms, still noisy Breakfast ordinary Showers not always hot

Plussat: Perfect. The hotel has some extra free services : free snacks and beverages at the happy hour. Staff very professional. Parking very close from the hotel. A lot of space in the room.

Miinukset: Wifi not very fast.

Plussat: The hotel is very close to the center. Great location. Very pleasant and comfortable. The staff is very attentive.

Miinukset: The room is a bit small, but it was not a problem for us. Not all staff spoke English, but everybody did their best to help and were very friendly and attentive, so we could manage although we did not speak any Spanish.

Plussat: Very friendly staff

Miinukset: A lot of noise at night, room looked bigger on pictures

Plussat: The location & the free drinks at the bar in the early evening.

Miinukset: The room - it was damp. We noticed the smell of damp as soon as we walked into the room! The bed clothes, towels & even the toilet paper was damp ! We complained & asked for a change of room but we were told that the hotel was full , so we couldn’t change the room !! Unfortunately we had paid for the three nights as we checked in before we saw the room ! I don’t recommend this hotel.

Plussat: Is located in the downtown at walking distance of the major restaurants and museums of San Cristobal, facilities were clean and with a great design

Miinukset: I don’t think I have major complains about the property it was a great value overall

Plussat: Good central location and good toiletries

Miinukset: We asked housekeeping whether our room was quiet at night as the window overlooked a roof top bar and a rock bar too. She assured us it was tranquil, but we could feel the bass after hours and had bad sleep for the first two nights before asking to move room. They did, which was great but feel annoyed they were not honest initially. Despite what the advert says front desk staff do not speak a word of English. Thank god my husband speaks Spanish. Little bit disappointed. The tapas that is available in the evening is quite basic and they do not publise it well so we didn’t even know about it until the third night. They don’t have any in house catering apart from breakfast which wasn’t included. Decor Seemed really dated and eerie - surroundings and public spaces are not utilised by guests as seems unwelcoming. Lastly the toilet in the second room kept blocking!

Plussat: The location was great. And the staff was friendly and kind.

Miinukset: The bed was really uncomfortable, and the shower was not very good. Alternating between scalding and cold, and one morning there was no hot water at all. There was no seal on our door, so we could hear every person that walked by our door all night long.

Plussat: The location is good, the room is comfortable.

Miinukset: The shower looked a bit not clean. we needed to change a room for what we ordered in the reservation.

Plussat: Location was great and the staff "muy agradable" . Gracias!

Plussat: Most everything, mainly the Staff, they were very polite and accommodating

Miinukset: The room we got when we first got there had this smell like humid and there was a foul smell coming out of the bathroom

Plussat: They let us check in super early in the morning, before 10 am and when we left they let us keep our suitcases all day while we were on a tour

Miinukset: Everything was perfect

Plussat: Great location. Right in the city centre and yet tranquil. Rooms were a decent size and cleaned every day.

Miinukset: Parking was quite far away (but to be expected given city centre location). Wifi was not great in the rooms, better in the lobby - which was nice to hangout in.

Plussat: The hotel was located in a very centralized locations with easy access to stores and restaurants.

Miinukset: The bathroom need updating and has no counter space. Ceiling fans should be installed for air circulation which would make a better stay.

Plussat: The staff was great, the hotel and the decoration was lovely, very confortable! The staff oriented us about the places thay we could visit and they share a lot of tips to be safe and enjoy our visit.

Plussat: Good location, good decor, nice atmosphere, helpful staff

Miinukset: Didn’t get the room we booked, no fan, bad WiFi

Plussat: The building is absolutely beautiful we were mesmerized by it. Quite similar to Paradores in spain! The rooms are big, great views of the city. Breakfast is great, they offer a fruit platter, fresh juice, coffee and eggs of your choice. Staff is very nice and helpful! Gracias!

Miinukset: On our first room the bed was rock hard, on the other one it was fine. The staff speaks only spanish, which didnt matter to us but might be a problem to others.

Plussat: Good overall. Food was ok

Miinukset: Food could be better

Plussat: the location was excellent AND the cost was reasonable, I was very pleased. The hotel was also very beautiful and the food was delicious for a great price.

Miinukset: I cannot think of anything that could be better at this time.

Plussat: The staff were all friendly. The hotel was spacious and beautiful. The hotel took care of arranging our tours. And they allowed us to drop off our luggage and store it before check in time.

Miinukset: We had an issue with the toilet when we first arrived. But they took care of it quickly

Plussat: The position, the building, the rooms

Plussat: The staff were very accommodating and helped us to book an amazing tours. It's close to the Zócalo but away enough to avoid the noise from the center square.

Plussat: Great hotal in a prefect location, way a few minutes on foot from the city center. The rooms were ok, maybe a larger bathoom would have been helpful. The staff at the front desk was nice and helpful.

Plussat: The location was perfect, close to everything. It was handy and easy. You get what you pay for. Room service was very quick. The main person at the front desk was very nice and helpful.

Miinukset: Some of the staff have no knowledge and are very slow in solutions.

Plussat: Rustic and comfy stay!

Miinukset: I liked everythig

Plussat: Location

Miinukset: They still have carpet in the room, and smells really bad. They change our rooms, but still second option was bad. I would stay in a more traditional downtown place, most of them for half the price, but this one had a great location to avoid downtown traffic.

Plussat: Very good location

Miinukset: Hallway was noisie, everything echoes, but no alot of traffick. If hotel gets very busy and coming into rooms late, then you will hear everything and wont sleep. Unless you sleep like a rock.

Plussat: Modern and functional facilities.

Miinukset: It is noisy and they hold parties late at night.

Plussat: Good bed to rest after long trip.

Miinukset: Ice cold lighting in the room. Adding warm tone of yellow to lighting willl enhance room decoration and bathrooms.

Plussat: Beds were comfortable close to restaurants, cleannes. The reception

Miinukset: A woman receptionist wasn't unfriendly the rest staff wonderful

Plussat: good central location

Miinukset: the staff at the restaurant was not particularly accommodating and the food was mediocre

Plussat: Spacious rooms with good atmosphere. Nice hotel, kind staff. Really to the city center.

Miinukset: The staff doesn't speak english. (Although that's true about many places in Mexico.)

Plussat: The staff was very helpful and very nice

Miinukset: No air-condition

Plussat: Staff was attentive to a few small issues that came up. Rooms were quiet and comfortable.

Plussat: Personel was very helpfull and perfect location

Miinukset: Room was too small for 4 persons, dark and stuffy/too warm due to lack of ventilation/outside windows, fan snd airco. Overpriced.

Plussat: It was in a great location. Staff was great very nice and polite . Very clean I would totally stay here again

Plussat: The people

Miinukset: The noises, You can hear everything, even the showers from other rooms,

Plussat: Location

Miinukset: Poor ventilation, poor noise insulation and staff cannot speak a word of English in this town where almost every restaurant and shop has managed to employ English speaking staff