San Juan Majatalot

Plussat: The historical structure.

Miinukset: The room was very dirty and dusted.

Plussat: The pool was incredible. I felt like I was swimming through ancient ruins. The entire hotel with the decorations and one-of-a-kind art sculptures and paintings was like renting a room in a museum. Gorgeous. There are native plants and flowers in all the hallways and rooms. We will definitely be back. Staff is very friendly.

Miinukset: I had a heavy bag with me. When we checked in we were taken to a room that did not have 2 beds as I had reserved. I had to transport the heavy bag from the first room down a narrow stairwell to the second room up the stairs and across the hotel to get the room we wanted. Help with my bag would have been nice.

Plussat: Amazing!

Miinukset: Everything

Plussat: This was one of the neatest hotels I have ever stayed it. It was almost as if you stepped into another era. I could have spent hours just looking around at at all the art and sculptures. My room had a balcony that overlooked the patio and cannon room club. You could hear the music from there which was really neat to be able to sit there and people watch. The people at the front desk was very friendly. The rooftop view was gorgeous.

Miinukset: Nothing

Plussat: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.

Miinukset: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.

Plussat: The architecture and old rustic feel was beautiful. Really a magical place. Staff was pleasant and in good disposition to help.

Miinukset: It is a beautiful hotel, the only thing I would say that could've been better was that the shower was kinda cold and so was the pool. Also our room had a window high up on the wall that didn't have a curtain and the sun came blazing in early in the morning. Thins like that could've been better, but the place is beautiful.

Plussat: Amazing atmosphere

Plussat: I have stayed here before & love this quirky place, the fabulous location, the chilled piano bar, the interesting rooms. Don't get me wrong, it's a great stay!

Miinukset: I was allocated the Terry Room, down by the laundry. The receptionist mentioned the noise of the washing machines but they only ran during the day & didn't bother me at all. However the room was DIRTY! It was night when I arrived & pretty dark, the lighting around the property is moody and atmospheric so I didn't notice the mould & soap stains in the shower, the toe nails on the carpet & dust under the dresser. The bed was freshly made and towels were clean but the cleaning team really need to look at their detail and invest in a vacuum!

Miinukset: One of the room (#10) was originally a car garage and transformed into a room... Horrible place, the toilet and shower is seperated by a partial wall that is not connected to the ceiling and a curtain 'door', not even a regular door, you literally sleeping next to your toilet. Spend the extra 10-15 bucks for a regular room. Overall this place is not worth to stay here, not even a single night.

Plussat: Great Location

Miinukset: The TV’s on the room didn’t work

Plussat: Everything was lovely. Hotel was clean. The personnel was friendly and polite. This is a good hotel if you want to save money on your stay. I would stay here again.

Plussat: Location

Miinukset: Checking in is hard not set up right. Room was not to my standards. Plus I was charged a booking fee with no notification prior.

Plussat: Helpful staff and clean rooms

Miinukset: Location is alright but no parking offered. Check in process took a bit longer as they have more than one property managed by the same one person and you may be asked to walk a bit to their other property which was a surprise but overall room was nice

Plussat: Location was good. Security was decent, had to get through a locked door to get into the building. comfy beds, working AC unit.

Miinukset: Shower took a long time to get hot. No windows that you could open or see out of. very dark room in general. House keeping was inconsistent. The first day they left a bag of clean towels and soap on our door after we denied room service. so we decided to put our dirty towels back in the bag and hang it on the door. They took that bag but for the next three days of our stay they never brought us anything else. Could have been nice to get fresh towels every day since we took them to the beach every day. Also we checked in at 9pm and had to walk around the block to then have someone walk us back and find a key to let us in. Noone was at the actual Casa Del Caribe front desk the whole 5 days we were there. If you need any assistant you had to walk around the block to a different building... Our comforter also had a cigarette hole burn in it. :/

Plussat: The Location!!! The Price!!! You essentially get what you pay for, felt safe and secure. Good for short stay if you don't plan on staying inside much.

Miinukset: Could add a few more minor/basic essentials to make it a great stay like bigger more comfortable mattresses and a small refrigerator in room etc. Checking out meant simply leaving your key at the front desk with no one being there. Didn't too like that idea.

Plussat: Great price. Fantastic location. PRIVACY !!! There is no breakfast, only coffee and tea at morning hours . Great price = With money saved as opposed to nearby hotels, you can go to nearby eateries for food. Pablo is service oriented = Excellent !!

Miinukset: Nothing. You get a great price , but no pool or hot tub, however nothing to stop you from congregating with other guests if you desire, enjoying food and beverages you bought nearby. Contacted front desk at El Canario Boutique ( sister property nearby ) and received quick response.

Plussat: Great location along a strip of local shops, retaraunts and the beach.

Miinukset: Staff was shared between 2 small establishments, so there was no presence at the actual inn i stayed at, they were located across the road. They were very helpful and friendly, but understaffed. Room was full of mosquitos due to the old, screenless window

Plussat: Staff was incredibly helpful and personable Location was ideal. Would definitely stay here again!!

Miinukset: Coffee maker

Plussat: Extremely clean and cheap for the cleanliness and comfort this place provided. Staff were extremely nice! & even got access to their other hotels' pools and this one outdoor color-lit hot tube. Amazing! Really enjoyed staying here. Extremely comfortable and clean/fresh bed. Shower water was great. So much better than other airbnb locations I've rented for a much higher price. Very quiet and peaceful as well even though it is right downtown and 5 min walk away from the beach :)

Plussat: The staff was very friendly and nice. The rooms were not state of the art, but they were clean. Hotel is located in a good section of Condado that is within walking distance to lots of restaurants, casinos, and the beach. I had an issue with my room that the staff quickly apologized and very quickly made up for my inconvenience. I would stay here again no questions asked.