San Juan Lomakeskukset

Miinukset: Housekeeping

Plussat: Suite we stayed in was very nice - had 2 balconies on 2 sides with great views on both. Water, sodas & chips included in room price. Resort has several pools with a family side and an adult side, which was perfect for us. Food was delicious in the different dining areas and the bars are fully stocked.

Miinukset: A little pricey so we spent more than we wanted to for a PR trip.

Plussat: Great location, service and hospitality. Exquisite property!

Plussat: The hotel was beautiful

Miinukset: The service there was so slow, I never complain but it was really really terrible. I’m paying New York prices and getting “Island life” service, the level of incompetence with the staff was insane. Also they double charged me for the room two weeks after I had left. Hotel was beautiful but the staff was a joke, I left feeling like I had been ripped off. We had a “butler” included in our room who was supposed to get us whatever we needed and I don’t even know if this person really exists as we never met them. I asked someone at the hotel if our butler could get us something from the store and his exact words were “technically yes, but, that means we have to go all the way to the store on the corner and come back”. Unbelievable.

Plussat: Very up to date and modern, very much worth the price for 5 star! Staff were accommodating and food and drinks were superb! Room was small but that ocean view was amazing!

Miinukset: N/A.

Plussat: .

Miinukset: I found in my bank transaction about two weeks later after leaving, the hotel charged everything twice, I tried to contact them, the staff from guest service was indifferent about the matter and I had to call twice before getting them to provide me an email address so I could send over the evidence of the double charge. They claimed they’ve only charged once while my bank confirmed to me that the hotel indeed collected two charges, I sent the email and never heard back from them. I double this kind of sneaky double charges happens only to me, their attitude to resolve this issue is rather disappointing, I will stick to the matter until it’s resolved.

Plussat: The staff were very patient, polite, hardworking, clean. Their service was excellent.

Plussat: The room, lobby, pool, beach, food. Everything was beautiful!

Miinukset: I loved everything.

Plussat: I love de hotel ande the service, but never do my roon

Miinukset: My room never cleaned

Plussat: Upscale hotel with best location, ammenities, service

Miinukset: Nothing

Plussat: The sweetest and kindest staff ever! I fell in love with the waterfront views and the service. I will definitely be coming back.

Miinukset: N/A

Plussat: This hotel was beyond amazing. My only regret is that we only did one day. The room was palatial. PHENOMENAL ROOM.

Miinukset: The fee at the end for resort tax. It seemed like a hidden fee.

Plussat: Location

Miinukset: Since they announce that they make a $100 million restoration you will think that you go to a new place. Everything at the hotel is old, same pool, same areas, same broken tiles in pool and hallways The only thing that they do here was painting and cosmetic works on rooms.

Plussat: Áreas vey clean ,they most be oriented for certain ages thou

Miinukset: No

Plussat: The amazing views & location.

Plussat: Private beach and is beautiful

Miinukset: Nothing

Plussat: I have been a number of times at this property and they have managed to redo de entire property after Hurricane Maria.

Miinukset: Well located, you can walsh to Condado, drive or take a cab to Old San Juan. Is closed to the airport.

Plussat: The staff was amazing! They are beyond kind and attentive at all times! The hotel is so compact and accomadates entertainments all day long for families especially with children! This was our second time here; we will definitely come back soon! Thank you, Caribe Hilton!

Miinukset: More staff. Trying to check out early in the morning and they only had one clerk. Almost made me miss my flight

Plussat: Beautiful facility- location nice , close to old San Juan -

Miinukset: massive abandoned building by the gym/spa..

Plussat: The property was great, swimming pool and beach, just a walk out the door. Multiple places to eat on property.

Miinukset: The breakfast was very pricey on the property.

Plussat: It was clean, very classy, nice location with a beautiful view

Miinukset: Very expensive

Plussat: Location

Miinukset: Rooms need upgrade

Plussat: Beautiful, well groomed property! Our room was immaculate. There’s about 3 pools with a private beach-great resort feel.

Miinukset: The pool closes at 9pm and the the swim up bar closes at 7pm on a Saturday. There’s an inside bar that’s open from 5pm-1am. The weather was so beautiful and to not have the pool bar open is just nonsense!

Plussat: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!

Plussat: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful

Miinukset: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.

Plussat: What's not there to like?

Miinukset: There's nothing there not to like!

Plussat: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.

Miinukset: It's not inexpensive, but still a good value.

Miinukset: Excellent hotel but very expensive.

Plussat: The staff, the view

Miinukset: Sliding door to balcony was hard to open and close.

Plussat: location to beach and pool

Miinukset: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.

Plussat: The staff was friendly

Miinukset: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.

Miinukset: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.

Plussat: Nothing

Miinukset: I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.

Plussat: Liked the pool and beach.

Miinukset: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).