Santa Monica hotellit lähellä Original Muscle Beach

Plussat: good survice

Miinukset: everythings good

Plussat: All Staff was great, room was good, friendly people

Miinukset: Sink in room did not drain. I called front desk, no one showed. Told housekeeping when asked to service rm, nothing. I did physically tell front desk on Friday, but unfortunately when she called to coordinate, I was on an important call & could not be present.

Plussat: Great location overlooking the beach - shame they don't have an outdoor space to take full advantage of the view at breakfast...

Plussat: The location, the views

Miinukset: Our door patio on the beach would have made this beyond words!

Plussat: Location, restaurant, lounge area and room

Miinukset: The heater was turned off so took a long time to heat room.

Plussat: Casa del Mar is an extraordinary hotel, blending relaxed comfort with luxury more than any other beachfront property in the Santa Monica area. It was a perfect stay in every way.

Miinukset: I didn't have time to stay longer!

Plussat: Facilities are beautiful, staff is super friendly. Lots of character - way better than the other nearby chain hotels. Pool terrace has a great view of the beach - Palm Terrace rooms are great since you get a patio!

Miinukset: Pool is quite small.

Miinukset: The food in the bar

Plussat: Nice location and very clean

Miinukset: We booked King bed rooms. When we got here the only rooms available were two double beds. Tiny beds

Plussat: Friendly staff

Miinukset: None

Plussat: Location location location

Miinukset: Loved everything about it

Plussat: It was the little things, they have attention to detail which won me over.

Miinukset: Whenever I was at the desk there was only one person there, but they were polite and helpful.

Plussat: Fantastic property and amazing staff. Beautiful building with well appointed rooms. Very short walk to the beach, pier, and main shopping/eating areas.

Plussat: The location

Miinukset: The room was a bit expensive and did not include breakfast

Plussat: nothing

Miinukset: we were given an upgrade but when we came to room there was nothing promised: no balcony, beds queen instead double, no water in room. we complain, nothing was done. this is very disappointing considering it’s mariott and price of hotel.

Plussat: Sijainti oli erinomainen. Hotellilta sain lainaan rantavarusteita (tuoleja, rantavarjoja, pyyhkeitä ja lapille uimaleluja). Aamiainen oli monipuolinen (ja kallis. Huoneen hintaan kuuluu aamiainen vain kahdelle, vaikka huoneessa yöpyy 4hlö).

Miinukset: Varattua huonetta ei saanut (sanoivat suoraan antaneensa sen toisille asiakkaille). Yrittivät tarjota tilalle paljon huonompia huoneita ilman parveketta ja merinäkymää, joiden takia olimme huoneen varanneet. Lopulta saimme huoneen parvekkeella ja merinäköalalla, mutta lapset joutuivat nukkumaan vuodesohvassa ja saimme huoneen vasta noin klo 18. Valet parking ei toiminut. Ensimmäisenä iltana toivat meille jonkun toisen auton ja seuraavana iltana, kun saavuimme taxilla hotellille, oli meidän auto hotellin edessä ovet auki ja meille kerrottiin, että respasta oli soitettu ja käsketty tuoda auto ulos. Kukaan ei tiennyt kenelle auto oli tuotu ja kauanko se oli ollut hotellin edessä lukitsemattomana. Näitä hyviteltiin naurettavan pienellä hinnan alennuksella.

Plussat: Location was excellent.

Miinukset: We were put on the 3rd floor which was under a complete construction remodel. We were extremely tired from several days of travel and was looking forward to sleeping in. At 7 am, we were woken by very loud workers with power tools and sanding .

Miinukset: Front desk took 30min+ to only deliver a wine opener

Plussat:  

Miinukset:  

Miinukset: There was a weird smell, akin to a cheap casino, throughout the hotel for the duration of our stay. Other than that it was fine.

Plussat: The Hotel is ultra modern, very clean and comfortable. The staff are very attentive, friendly and very helpful attending to every request. Our room was fabulous with a front view to the Santa Monica Pier and the Pacific Ocean. It is very clean and comfortable. Location is fabulous. Across the road to the Pier and Beach. There are plenty of Restaurants nearby for all meals. Close to shops.

Plussat: Everything

Miinukset: Nothing

Plussat: The location was good except that there was no beach access close by.

Miinukset: The 4th floor hallway smelled bad.

Plussat: location

Miinukset: Charged non-optional $25 + tax per night "destination fee" upon arrival that supposedly included basic things a 4 star hotel would include (coffee in lobby, terrible welcome drink, etc.)... felt like Frontier Airlines. Won't say there again.

Plussat: Location

Miinukset: The noise outside. There was a protest going on for a few early mornings

Plussat: The staff was welcoming and efficient.

Miinukset: The staff at breakfast wasn’t very friendly.

Plussat: Personnel was great (reception & concierge), location right across the street from the beach in the hart of Santa Monica. Room is OK if you ensure you have some view on the pool. The hot tub is nice to relax in after a long day work with view towards the beach.

Miinukset: The matrasses (I tried 2 rooms) are far too soft causing me to lay in a u-form (= back pain), alarm clock cannot be dimmed/unplugged (= room remains light during the night), pool looks great on pictures but is only 5 meters long (= no swimming), spare bed is hard as a plank (= no alternative to main bed). Somehow some people do not like the Shore hotel as every day protests took place in front of it, shouting/ singing towards the hotel with & without a speaker at 7AM and 5PM.

Plussat: Ocean Front Location is the only reason to stay here. So many better luxury options in SMO for less $$$$. This is the classic model of cool looking design hotel with limited practical forethought in terms of layout, amenities or service.

Miinukset: Rate+destination fee+ $45 guest parking=outrageous. "Bar" was a bad afterthought 80's banquet room. To get to my room I had to lug my bags down a hall, up an elevator, across a bridge, down an elevator to a weird hall next to corporate offices. Bad form.

Plussat: The location to the pier was ideal.

Miinukset: The parking was very inconvenient and expensive. The hotel did not have crib sheets when offering infant cribs. My child had to sleep on a plastic mat without sheets No welcome drink as advertised Lots of homeless people Protestors about hotel outsid

Plussat: The view from the window is phenomenal, the staff was very welcoming.

Miinukset: ants all over the sink.

Plussat: Very clean and modern hotel with freadly staff

Plussat: Super clean and rooms updated. Very nice location

Miinukset: Not the hotel's fault but they had to have security for everything as Santa Monica has a lot of indigent people roaming the streets.

Plussat: Great location, comfortable rooms

Miinukset: Mixed experience with staff, part of the team extremely friendly but one particular person at the reception desk quite rude.

Miinukset: Bathroom a bit basic, shower not great

Plussat: Location and decor

Miinukset: Noisy air conditioner. Overpriced.

Plussat: The location is good - very close to the beach and restaurants

Miinukset: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Plussat: Lovely, fresh interior. Friendly staff/

Miinukset: Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.

Plussat: Hotel facilities were nice, everything look clean and modern. Pillows at the room where amazing. Soft and big.

Miinukset: We stayed for 3 days, and 2 of them had private events at the pool/terrace area and no guest could use that area. It was very bad because we were looking forward on using the pool and coudnt do it 2 days.

Plussat: The hotel was conveniently located near the beach and restaurants.

Miinukset: Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.

Miinukset: Yes I asked for a cup of hot tea. They charged me $6 for it. I was paying $-- A night. Also, I asked for ice they never brought it for me. Very disappointing.

Plussat: love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room.

Miinukset: Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.

Plussat: I liked the friendly staff, the design of the gardens and pool. Good location.

Miinukset: There is no dog beach close by, so if you want to let your dog run free 'under voice control', or have a swim in the sea, you can't. The nearest dog beach is down on Long beach, so better to stay down there or at Huntington beach if you have a dog. At the entrance to the beach from The Viceroy Hotel there are no clear signs about dogs prohibited. The police are keen to prosecute and issue fines, rather than advise unwitting tourists in a friendly manner.

Plussat: Rooms are well thought out.

Miinukset: I wish that the cafe in the lobby would have more options.

Plussat: Very quiet and well appointed rooms. Nice pool area.

Miinukset: Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.

Plussat: 1. Location, 2. Friendless of staff, 3. Space of seating area at the room, 4. Breakfast, and Of course cleanness. Many thanks.

Miinukset: Room rate is very high. I mean, it is expensive!!

Plussat: Comfort, quality of service, interior design

Miinukset: Everything was perfect

Plussat: The amount of space in the room and how amazing the room was. Also the pool and subbed area was great!!

Miinukset: Not sure! It was all so amazing.

Plussat: Beautiful hotel, just redecorated. Spacious rooms, lovely pool and pool beds. Nice and attentive staff. Overall a great place to stay. Recommend it to couples or families with grown up kids. The location is perfect, bicycles available and valet parking. Loved it!

Miinukset: The light that stays on all night around the pool.

Plussat: Lovely big suite, gorgeous pool and nice restaurant.

Miinukset: No tea/coffee in the rooms (despite booking.com saying there was). Frustrating as was a family suite and families often can’t go out at night. Only option was room service - I got a cup of tea one night and it was $16USD which is outrageous

Plussat: The hotel is modern and chic, and after they get all the bugs worked out it will be an excellent hotel.

Miinukset: The hotel wasn't ready for prime time for our visit on 9/19/19. It has been open for a month, and it appears they didn't have sufficient shakedown for their opening. The elevators weren't working; the phone system wasn't working; the WiFi wasn't working; painting was still going on; there wasn't sufficient training for the front desk to provide concierge service. The in-room lighting system is horrible - one switch (not at the bed - turns on/off all lights in the room, including the bedside lamps (which cannot be turned off at the bed. All room lighting is low volt, which is almost certainly programmable from a common box in the electrical room, and when I called down to the desk to complain, I was told that 80% of the guests complain about this, and in this first month they haven't managed to get this corrected. All of these problems should have been corrected before they accepted their first paying guest.

Plussat: Location is great, overlooking the ocean. Staff members are so friendly. In short , it is a very good hotel.

Miinukset: Room rate is too high, really expensive.

Plussat: Perfect location with stunning ocean views and short stroll to the beach. Beautiful decor, huge beds and dangerously tempting mini bar. Staff all fantastic with lovely breakfasts. Also great history as it's where Stan Laurel lived before it was converted to a hotel.

Miinukset: Room temperature and lights controlled by iPad. All very cool and trendy but just a bit fiddly especially after you've raided the mini bar...

Plussat: The property is brand new, very stylish and done with a good taste. I would especially like to thank the hotel General Manager Anne, who was there at all times in person to address any request. All of the staff were doing their best to make our stay unforgettable.

Miinukset: I was a bit disappointed with the breakfast. I think the menu could be a bit broader and service a bit more attentive. I felt like the caffe was understaffed, so they could not serve at a proper pace.

Plussat: Everything! I loved this place. Great location, friendly and attentive staff, large room, beautiful decor, beach cruisers. I will be back!

Miinukset: Only complaint was the walls are thin and you can hear neighbors