Santa Monica hotellit lähellä Santa Monica Place

Plussat: Location and staff

Miinukset: Kitchen was being renovated. Breakfast provided was weak an$ lacked variety. Too much pastries.

Plussat: Free wifi, staff was pleasant,

Miinukset: Our room wasn't ready at 5pm... check in is at 3, we arrived at 5 and had to wait 20 minutes for our room to be ready. Complimentary breakfast was nothing special, dry pastries and coffee.

Plussat: Everything was perfect! I checked in and was not happy about the room - it was noisy as facing the inside where they play music during the day. They promptly changed it to a room on the back which was a dream! I could hear crickets during the night - so nice!! and everything was perfect. Bed is really comfy and I really appreciate the Occitane products in the toilet, they smell super nice :)

Miinukset: All good!!

Plussat: Small and modern

Miinukset: The front desk person was so clueless and often just confused with simple questions (Kitchen was closed so asked if anything nearby and had not a clue). A/C was very loud in the rooms. Woke me up many times throughout the night.

Plussat: Aamiainen "amerikkalaiseksi" erittäinkin runsas ja monipuolinen, tilavat huoneet, keskikokoinen ja siisti hotelli, omalla autolla liikuttaessa hyvä sijainti, mukava ja ystävällinen henkilökunta.

Miinukset: Kokolattiamatot (hienoinen pöly), autopaikoituksen hinta, hieman vanhahtava sisustus, kovaääninen ilmastointi/lämmitys. Hyviä ruokapaikkoja ei aivan lähistöltä löydy (kävelymatkan päästä). Lähimmät hyvät ravintolat ja kahvilat Santa Monica beachin lähellä (Ocean Boulevard).

Plussat: Nice location , nice services , nice bed

Miinukset: When we checked out we saw an occupancy tax rate on the bill for services they mentioned were for free (breakfast, happy hour). Sounded weird to me. Rate wasn’t that high so nothing extremely relevant (and services were extremely good) but lacked a little bit of transparency in my opinion. Apart from that everything perfect and we loved the place .

Plussat: Staff were extremely friendly and very helpful

Miinukset: No pool

Plussat: Highlights: Mr Hugo and Mr Enrique were the best! Hugo was very attentive/ thoughtful. He definitely made my experience better- especially one day that I was sick. Matthew and Nick (front desk) were also nice and polite. Congratulations to all of them and to the HR department for hiring such service-oriented people.

Miinukset: Overall: Breakfast: somehow limited and same options every day. In room dining: poor offer. Place and surroundings: the hotel itself has nice common spaces, but it’s placed in a desolated spot near by clinics and a funerary. Transportation: bus one block away. Hotel’s Tesla was not available most of the time- limited use. Personal experience: I checked-in late because my flight was delayed. They gave me the worse room and not what I booked. It was facing an alley-VERY noisy in the early morning since trucks load and unload things there- and had a communicating door to other room-. I requested a change and said no other room were available. Then I went again to front desk once I found my original booking and expecting to talk to the manager... And Oh! They did find some better rooms then! The change was definitely better. Type of Guests: polite, varied, good. *In summary: I’ll say though you can find a better place in Santa Monica -especially since Ambrose is not cheap at all- this hotel offers the pros of a boutique facility and the environment is quiet, allowing guests to rest or undertake medical treatments in the hospital near by. The hosts and other employees are kind. * Recommendations: Dine out. Pay Uber. Don’t ever ask for a small room. Beware of rooms facing the alley. Rest! Enjoy Santa Monica!

Plussat: Everything.

Miinukset: No

Plussat: This hotel is in a quiet area. The included breakfast is good. All of the staff was friendly and helpful. This was our second stay there.

Miinukset: The bed pillows were sooo soft that we had to buy some to sleep better on our second night there.

Plussat: Location away from the centre of Santa Monica was fine as we wanted a bit of walking and found plenty of nice places not far away. Our room was very nicely fitted out and was really spacious. All amenities and fittings were of high quality.

Miinukset: We arrived very early on check-in day and didn't feel a big effort was made to get us into a room earlier than standard time or keep us posted on progress with room cleaning.

Plussat: The staff has great customer service and very friendly. The room is very nice and the hotel as the best location.

Miinukset: N/A

Plussat: Nice location and very clean

Miinukset: We booked King bed rooms. When we got here the only rooms available were two double beds. Tiny beds

Plussat: Location location location

Miinukset: Loved everything about it

Miinukset: I booked my elderly parents to stay at the resort – – 89 years old. They charge them $30 for the facility fee . Certain groups of people should not be charged that fee if they don’t drink coffee or Internet or use the gym which they did not. I have asked for a refund of that facility fee and waiting to hear back.

Plussat: nothing

Miinukset: we were given an upgrade but when we came to room there was nothing promised: no balcony, beds queen instead double, no water in room. we complain, nothing was done. this is very disappointing considering it’s mariott and price of hotel.

Plussat: Location of the hotel is near the beach, truly walking distance and if you have a room with ocean view, this gives an extraordinary extra touch to the stay. Personnel is really super friendly and they make you feel at home immediately. We stayed in this hotel before, and our new visit confirmed that it is a great place to go to.

Miinukset: Nothing particular to note.

Plussat: We moved to this hotel disappointment at a hotel nearby, this hotel was a bliss in terms of customer service , room, cleanness and facilities. Staff was very friendly, lady who checked us in took our feedback into account and gave us a lovely room with partial ocean view, this made a huge change to our stay. We were given a tour by a gentlemen , he was great and very friendly. Highlight was very friendly and professional supervisor , her name was Defne. We loved her positive and lively energy, she was great with people, made us feel special! Thank you very much everyone who made our stay very special.

Miinukset: price for one night was on a high end , but after our stay, I could stay it was worth it.

Plussat: Great location

Plussat: The hotel was so nice and clean. The staff was super friendly and check in was the fastest I have ever had. The beds are so comfortable and clean and the best part this place is right on the beach. I will definitely stay here again next time I'm in the area.

Plussat: Sijainti oli erinomainen. Hotellilta sain lainaan rantavarusteita (tuoleja, rantavarjoja, pyyhkeitä ja lapille uimaleluja). Aamiainen oli monipuolinen (ja kallis. Huoneen hintaan kuuluu aamiainen vain kahdelle, vaikka huoneessa yöpyy 4hlö).

Miinukset: Varattua huonetta ei saanut (sanoivat suoraan antaneensa sen toisille asiakkaille). Yrittivät tarjota tilalle paljon huonompia huoneita ilman parveketta ja merinäkymää, joiden takia olimme huoneen varanneet. Lopulta saimme huoneen parvekkeella ja merinäköalalla, mutta lapset joutuivat nukkumaan vuodesohvassa ja saimme huoneen vasta noin klo 18. Valet parking ei toiminut. Ensimmäisenä iltana toivat meille jonkun toisen auton ja seuraavana iltana, kun saavuimme taxilla hotellille, oli meidän auto hotellin edessä ovet auki ja meille kerrottiin, että respasta oli soitettu ja käsketty tuoda auto ulos. Kukaan ei tiennyt kenelle auto oli tuotu ja kauanko se oli ollut hotellin edessä lukitsemattomana. Näitä hyviteltiin naurettavan pienellä hinnan alennuksella.

Miinukset: Front desk took 30min+ to only deliver a wine opener

Plussat: Great staff, clean rooms, great location.

Miinukset: Had to wait too long to check in even when we requested an early check in. 4:00 PM regular time got room after 5 PM.

Plussat: Close to the beach and city. Both within walking distance.

Miinukset: N/A everything was fabulous!

Plussat: The location was good except that there was no beach access close by.

Miinukset: The 4th floor hallway smelled bad.

Plussat: location

Miinukset: Charged non-optional $25 + tax per night "destination fee" upon arrival that supposedly included basic things a 4 star hotel would include (coffee in lobby, terrible welcome drink, etc.)... felt like Frontier Airlines. Won't say there again.

Plussat: The staff was welcoming and efficient.

Miinukset: The staff at breakfast wasn’t very friendly.

Plussat: Personnel was great (reception & concierge), location right across the street from the beach in the hart of Santa Monica. Room is OK if you ensure you have some view on the pool. The hot tub is nice to relax in after a long day work with view towards the beach.

Miinukset: The matrasses (I tried 2 rooms) are far too soft causing me to lay in a u-form (= back pain), alarm clock cannot be dimmed/unplugged (= room remains light during the night), pool looks great on pictures but is only 5 meters long (= no swimming), spare bed is hard as a plank (= no alternative to main bed). Somehow some people do not like the Shore hotel as every day protests took place in front of it, shouting/ singing towards the hotel with & without a speaker at 7AM and 5PM.

Plussat: Ocean Front Location is the only reason to stay here. So many better luxury options in SMO for less $$$$. This is the classic model of cool looking design hotel with limited practical forethought in terms of layout, amenities or service.

Miinukset: Rate+destination fee+ $45 guest parking=outrageous. "Bar" was a bad afterthought 80's banquet room. To get to my room I had to lug my bags down a hall, up an elevator, across a bridge, down an elevator to a weird hall next to corporate offices. Bad form.

Plussat: The location to the pier was ideal.

Miinukset: The parking was very inconvenient and expensive. The hotel did not have crib sheets when offering infant cribs. My child had to sleep on a plastic mat without sheets No welcome drink as advertised Lots of homeless people Protestors about hotel outsid

Plussat: Everything

Miinukset: Nothing

Plussat: Location is excellent. It is right in the heart of everything

Miinukset: Very little comfortable seating in foyer

Plussat: Bed and bathrooms were top well

Plussat: Britney!

Miinukset: Needs an update. Let go of the turq and orange decor...

Plussat: The view from the window is phenomenal, the staff was very welcoming.

Miinukset: ants all over the sink.

Plussat: Very clean and modern hotel with freadly staff

Miinukset: Bathroom a bit basic, shower not great

Plussat: The staff generally were very polite and helpful in spite of the mistakes and errors in service. Paola on the front desk was lovely and very helpful. Our room was big and had a lovely view. Location is great.

Miinukset: Just lacking in service in some areas. Food was overpriced and not great. Very poor food options for kids. Mistakes in room service such as dirty crib and cold food. Pool is in the shade for most of the day and not massively family friendly.

Plussat: Comfortable beds and friendly staff. Coffee to go in the morning was a nice touch. Nice pool area. Good location.

Miinukset: There was little option to the valet parking.

Plussat: Great location, fantastic check in and valet service and clean, comfortable room

Miinukset: The pool area was closed during our whole stay, the private event they hosted was noisy to late at night and the air con in our room made an awful lot of noise

Plussat: Food was overpriced and so was the property

Miinukset: The building was older and tried to be masked with newer look but the room smelled of mold

Plussat: Hotel facilities were nice, everything look clean and modern. Pillows at the room where amazing. Soft and big.

Miinukset: We stayed for 3 days, and 2 of them had private events at the pool/terrace area and no guest could use that area. It was very bad because we were looking forward on using the pool and coudnt do it 2 days.

Miinukset: Yes I asked for a cup of hot tea. They charged me $6 for it. I was paying $-- A night. Also, I asked for ice they never brought it for me. Very disappointing.

Plussat: Location was great

Miinukset: There was some noise from the above rooms

Plussat: I liked the friendly staff, the design of the gardens and pool. Good location.

Miinukset: There is no dog beach close by, so if you want to let your dog run free 'under voice control', or have a swim in the sea, you can't. The nearest dog beach is down on Long beach, so better to stay down there or at Huntington beach if you have a dog. At the entrance to the beach from The Viceroy Hotel there are no clear signs about dogs prohibited. The police are keen to prosecute and issue fines, rather than advise unwitting tourists in a friendly manner.

Plussat: Just I need to go places which this hotel was good location

Miinukset: This Santa Monica‘s Hotel staying was second time . Very nice to back to stayed.

Plussat: Great location

Miinukset: Pool small and shaded. Loews much better for children.

Miinukset: The staff, the room, the furniture. Value for money not good. Staff was not helpful or friendly. Room cleaning was not done 2 of the days during my stay. Furniture looks old. Very low value for money, the only good thing it’s location but you can get something better in the same area.

Plussat: 1. Location, 2. Friendless of staff, 3. Space of seating area at the room, 4. Breakfast, and Of course cleanness. Many thanks.

Miinukset: Room rate is very high. I mean, it is expensive!!

Plussat: Comfort, quality of service, interior design

Miinukset: Everything was perfect

Plussat: The amount of space in the room and how amazing the room was. Also the pool and subbed area was great!!

Miinukset: Not sure! It was all so amazing.

Plussat: Beautiful hotel, just redecorated. Spacious rooms, lovely pool and pool beds. Nice and attentive staff. Overall a great place to stay. Recommend it to couples or families with grown up kids. The location is perfect, bicycles available and valet parking. Loved it!

Miinukset: The light that stays on all night around the pool.

Plussat: Lovely big suite, gorgeous pool and nice restaurant.

Miinukset: No tea/coffee in the rooms (despite booking.com saying there was). Frustrating as was a family suite and families often can’t go out at night. Only option was room service - I got a cup of tea one night and it was $16USD which is outrageous

Plussat: The hotel is modern and chic, and after they get all the bugs worked out it will be an excellent hotel.

Miinukset: The hotel wasn't ready for prime time for our visit on 9/19/19. It has been open for a month, and it appears they didn't have sufficient shakedown for their opening. The elevators weren't working; the phone system wasn't working; the WiFi wasn't working; painting was still going on; there wasn't sufficient training for the front desk to provide concierge service. The in-room lighting system is horrible - one switch (not at the bed - turns on/off all lights in the room, including the bedside lamps (which cannot be turned off at the bed. All room lighting is low volt, which is almost certainly programmable from a common box in the electrical room, and when I called down to the desk to complain, I was told that 80% of the guests complain about this, and in this first month they haven't managed to get this corrected. All of these problems should have been corrected before they accepted their first paying guest.

Plussat: Location is great, overlooking the ocean. Staff members are so friendly. In short , it is a very good hotel.

Miinukset: Room rate is too high, really expensive.

Plussat: Beautiful hotel and our room 307 was huge and insanely comfortable. Big thanks to Brenda! She made our stay that much better by going out of her way to ensure we were happy guests. We're definitely gonna stay here anytime we're in Santa Monica.

Plussat: Perfect location with stunning ocean views and short stroll to the beach. Beautiful decor, huge beds and dangerously tempting mini bar. Staff all fantastic with lovely breakfasts. Also great history as it's where Stan Laurel lived before it was converted to a hotel.

Miinukset: Room temperature and lights controlled by iPad. All very cool and trendy but just a bit fiddly especially after you've raided the mini bar...

Plussat: The property is brand new, very stylish and done with a good taste. I would especially like to thank the hotel General Manager Anne, who was there at all times in person to address any request. All of the staff were doing their best to make our stay unforgettable.

Miinukset: I was a bit disappointed with the breakfast. I think the menu could be a bit broader and service a bit more attentive. I felt like the caffe was understaffed, so they could not serve at a proper pace.

Plussat: Everything! I loved this place. Great location, friendly and attentive staff, large room, beautiful decor, beach cruisers. I will be back!

Miinukset: Only complaint was the walls are thin and you can hear neighbors