Santa Monica hotellit lähellä Third Street Promenade

Plussat: good survice

Miinukset: everythings good

Plussat: Facilities are beautiful, staff is super friendly. Lots of character - way better than the other nearby chain hotels. Pool terrace has a great view of the beach - Palm Terrace rooms are great since you get a patio!

Miinukset: Pool is quite small.

Plussat: The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.

Plussat: Everyone went above and beyond to make the stay comfortable.

Plussat: June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!

Plussat: Great location across the street from the Santa Monica Pier. LEED Gold building.

Miinukset: Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.

Plussat: Room was comfortable and had nice amenities.

Miinukset: Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.

Plussat: We loved the view from our room. We thought the staff was exceptionally friendly and helpful. Our room was clean and very comfortable. We would definitely stay there again.

Plussat: Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class.

Miinukset: Need better pillows and lower parking rate for guests of the hotel.

Miinukset: Bathroom a bit basic, shower not great

Plussat: It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)

Plussat: It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.

Plussat: The location is good - very close to the beach and restaurants

Miinukset: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Plussat: The bloody mary I got was excellent. The staff was very accommodating. I got an early check-in and a late check out.

Miinukset: Not the best smelling hotel. The hallways definitely have that old, musty vegas hotel smell going on. Probably time for new carpet.

Plussat: Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.

Plussat: The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.

Plussat: Nice that they had free bikes available for use. Nice decor. Nice staff.

Miinukset: Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.

Plussat: The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay

Miinukset: We had no complaints.

Plussat: Nothing

Miinukset: Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd

Plussat: Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival.

Miinukset: Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.

Plussat: SPG property

Miinukset: Inattentive staff, old facilities, loud banging noises, faulty electric generators wake you up in the middle of the night, not great location.

Plussat: The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow.

Miinukset: The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.

Plussat: Location

Miinukset: Everything else.

Plussat: Clean and spacious room

Plussat: Very average hotel. Many amenities were not working.

Plussat: Location is great.

Miinukset: Unless you have one of the few rooms facing the ocean, you're just looking out over the parking garage into a space that's loud with air conditioner white noise. The rooms are fine, but small and unimpressive given the price.

Miinukset: No amenities : no dining, no roof deck, no pool, no bar. Fire alarm went off at 11:45pm ... No clue what was going on.