Santa Monica hotellit lähellä Santa Monica Pier

Plussat: Location, modern decor, gym open 24/7, Nespresso machine in room, knowledgeable concierge

Miinukset: Dress code for dinner at penthouse restaurant. Would have liked to enjoy the view but not up to getting dressed up after long day of sightseeing / biking along beach. No self park, valet only

Plussat: Nice smell in lobby

Miinukset: No complimentary water bottles

Plussat: - There was one really fantastic bellhop - Near enough to my personal gym (Equinox) - Near enough to shopping, etc

Miinukset: - None of the rooms have an actual full ocean view - Rude/weird reception staff - The second room I was moved to disgusting i.e. someone else's hair shavings in the shower, what looked like dried vomit on the blinds in the bathroom - Literally heard a family on the elevator say "I'm so ready to get out of this place" - Restaurant is overcrowded with the LA "wannabe" set, not a great scene, actually a really weird scene - "Luxury" is a stretch here. This hotel would make sense in Vegas

Plussat: Decor was nice, staff were friendly and helpful.

Miinukset: Small room, valet parking was expensive, no free wifi or breakfast.

Plussat: The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.

Plussat: Everyone went above and beyond to make the stay comfortable.

Miinukset: Bathroom a bit basic, shower not great

Plussat: It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)

Plussat: It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.

Plussat: The location is good - very close to the beach and restaurants

Miinukset: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Plussat: We loved the style, location and staff. Highly recommend!

Plussat: Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).

Miinukset: Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.

Miinukset: Could use an appearance upgrade.

Plussat: Close proximity to beach, pier and shopping/dining.

Miinukset: The room was a bit lackluster. Nothing wrong with it, per se. I was just expecting more for that price.

Plussat: Location was central to many places within walking distance. Staff is very friendly.

Miinukset: Views were disappointing, the decor was dark, the room had light switches that did nothing and not worth the money. Food was of the same quality of a standard class hotel.

Plussat: Room was nice. Bed was comfortable. Staff was friendly.Restaurant was good but expensive for hotel food.

Miinukset: I had a wonderful view of the bus station and freeway. I could see the homeless pushing shopping carts at all hours of the day and night. Asked for an extra toothbrush and was given something with one line of bristles on it that bent when I took it out of the plastic. Way to go Hilton Honors....Room service was crazy expensive. Valet parking was NOT included with stay. $40 per night. I paid for breakfast included with rooms but was not allowed to take it up to my room and eat. Bill ended up being $270 more than expected